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Carma S
Customer Reviews for West Side Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very good. 👍
Ron SHad to clean inside the trailer out before I could load it. I had a tire blow out and another tire bald.
Kenneth MThe representative was very nice and helpful.
SYLVIA GHad no problems gat experience
Ismael VFriendly staff.
george sTo me everything was good no need to improve anything.My office visit was fast and easy very happy with the service
Roberto VAndrea is awesome, she accommodated all my needs for the rental of the 15 foot truck & the auto transport, as well as allowing me to return the 5 by 8 trailer I'd mistakenly rented a couple of days prior. What a good sport with a great attitude. She also answered a couple of questions and addressed my concerns for any situation that might come up. The icing on the cake was when she told me about the process at the border patrol station and very welcome to also hear from her not to use toll roads, it was a bit rougher on the way home without them but I save a ton of $$$. Andrea, thank you for top notch customer service!
DANI CAbsolutely friendly and knowledgeable. This location will be my next rental place.
Noe D10/10! Pickup and drop-off were easy-peasey!
Michael SLocation needs employees that take their job seriously. Tried to drop off at 1:30 in the afternoon, people back from lunch are already. Had to drop and leave trailer. Came back to take picture to make sure I had evidence that I drop the trailer off at employee told me they were closed at 1:30 in the afternoon.
John YMy first comments included where I returned the U-Haul to Westside storage
Douglas AThe office was closed on Monday, which was understandable being labor day. However, the office was supposed to be open the following Tuesday, so I could officially return the truck by the deadline. Instead, the office still wasn't open Tuesday morning, so I had to leave the truck at the office (I had meetings all day and could not sit around waiting for someone to show up). Since I had blankets and a dolly in the truck, I had to leave the truck padlocked and left the padlock key with the truck key in the key drop off box at the office. Also, despite dropping off the truck with a 1/4 tank of gas (which was more than what I got when I picked up the truck on 9/2), the office staff incorrectly noted that only 1/8 tank was left and charged me an additional fuel charge.
Joshua BGreat service and price. We are fully satisfied.
FERNANDO PThe store was not opened at 0930, even though store hours had it listed as opening at 0900. I left keys in the drop box.
Romulus GNo improvement needed, great equipment for the right price, easy online instructions, Good job 👏
JUAN RVery helpful staff really on the ball with customer service top notch ! Answered questions with smile . I would rent there anytime . Thanks again .
donald lNothing services were amazing thank you Andrea for all your help and kindness
Christopher NThe trailer was a new one and was great!
William WThe Representative is very knowledgeable and friendly. I'd like to thank her for her help.
zeno aAndrea was very helpful and courteous. She does the work of two people with a smile.
BETTY SNothing!
DAVID MEverything went smoothly
Kathy LGot a trailer with no working lights.....ended up getting charged for two periods when i returned it the same day.
OSCAR MExcellent customer service
ROBERT RVery good work
SUSANA Oa/c wasn't working properly, would work on and off again and sounded like it was blowing air through the windshield vents or feet instead. otherwise everything was good.
Agustin JGreat service
SALOMON ALady was very nice and did a great job of issuing the trailer to us.
Mark TEverything was good.
DAVID MThe two agents at the location were very helpful answering questions regarding the options of insurance policies. They also did very well instructing me how to use the equipment proficiently and safely; they were like family.
HERBERT FOriginal location canceled without notfying me and it caused delays
JOSE LI arrived to pick up truck with prepaid invoice but he charged an additional fee plus did not have a dolly and did not refund that fee even though I had prepayed. I now have to go through U-Haul.com to try to get his extra charge and the fee for a dolly reinbursed. Very unhappy!
timothy GThe vehicle I drove back to New York. Extremely uncomfortable dye to excessively loud noises due to apparent lack of door Sealing. I am a body man and know that somehow somewhere your doors were slammed open either by wind or person. The excessive noise created an uncomfortable and excessive ride. 2000 miles with a loud rushing air hurts the ears. Its now 2 days later and my hearing is getting back to normal. Now to the point of getting better. Let the owners take them on highway in order to ascertain if there are any cab issues such as I have stated
Robert VVery helpful and accommodating
John YEverything was great
DORA JThe Representative who helped me was awesome. He showed me everything I needed to know on the truck and I really appreciated his help. I would highly recommend this Uhaul place and also the one where I dropped it off.
darlene vThe young lady was very professional and polite. It would nice if she had some help.
Victor BThe truck had a 75 mph speed limiter. This was dangerous for passing. Texas has a 75 mph speed limit. Passing a truck that's doing 72 or 73 mph was difficult. Cars speeding up behind me because I'm taking so long to pass.
Joseph Shad hard time locating. Google maps sent me to wrong location.
Eddy FExcellent and efficient customer service. All was as promised.
Michael TAmber was so nice and friendly....
GUSTAVO HGreat personal an easy paperwork to rent material an trailers. Will rent again.
RANDY JNothing really. Mr. John was very polite and patient. Thank you!
Miriam MContracted drop off location would not take drop off. They wanted me to drive around town to get the vehicle where they wanted it. I had picked a location convenient for me not uhaul.
George KFrom the moment I was trying to rent the truck I had problems. And then after getting sent to this location the problems continued. The truck had problems with the tires and they could not fix the problems till the nite time. This is ridiculous since I had rented the truck at 1pm. Plus had my 3 yr old daughter with me. Called costumer service and they said they could call me with in 48 hrs. Yet to hear from anyone.
Victoria CHelpful people
Lorenzo RNo comments. Excellent service across the board!
RAYMUNDO G