Professional, courteous, accurate website, economical, convenient location.
TODD F
Customer Reviews for West Richland Rentals
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
No improvement needed - great experience!
Mark RThere customer service is always top notch at this location.
Eric GThe staff was friendly and the pick up and drop off was very fast. I was really impressed with the staff.
kathleen aThe location I booked didn’t have the vehicle so I had to go to this location. I was also pre-charged for supplies I didn’t order so had to ask for a refund for a large amount of money! Then I had to pay for the rental and that really depleted my budget!! I’m still waiting for my refund. I would appreciate this compensation ASAP.
Stephanie FThe gentleman that helped me in Wdst Richland was awesome checking the UHaul in!!! I explained to him how crappy the service was up in Spokane, told him about the wipers not working properly so the next person wouldn't have the same issue.
Tim Dfriendly and easy drop off Thank you! nothing to change.
Lorena SEven Steve was thoughful enough to recover a Columbia jacket my son left in the cab!
Bonnie BNothing were very helpful considerate had my best interest in mind with quik responses and thourogh directions much appreciated thankyou good things Tabor
TABOR RThe gentleman was extremely helpful and very friendly.
Claudine TNo hassle drop off. Timely and professional.
Roberta cWatch cameras or be more observant when customers drop off trailers. Got a phone call saying that I never dropped the trailer off. Very nice people behind the counter when trailer was picked up. Very helpful loading the trailer.
Ryan BIt was perfect, no issues at all.
Christopher CNothing everything was great!
JOHN VAlso, would have preferred to use the location from the contract. Had to drive out of town to drop it off. Thanks
david hFast easy pick up and drop off!
Tony BU-Haul is still the best! Needed a trailer to haul some landscaping material from local big chain hardware store. They had a trailer available for $40 for 4 hours. Got the U-haul for less than half that and for 6 hours, allowing me to do a couple other things with it. Reserved on line, picked it up in 5 minutes and returned in less than a minute. Thanks!
LANCE SNo issues at all. Will be back.
Dan GOn line self check in was easy and quick.
Terry CQuick and helpful!
Derek MPleasant experience.
Machille CThe equipment was very dirty inside but the BEST customer service ever at this location!!
Tiffani AThe picking up vehicle by online system is not very smooth. First, the online pick up function was showing last 10 min before the start time. Second, I have to verify by another people after uploading my photo and driver license.
Thanh NNot move locations pick up equipment at the last minute
BARRY FThe trailer floor was covered in sand. It was obvious it had not been swept out. I did not have a broom with me so all of my household items got covered in sand.
Christopher LFast drop off no hassle.
Gaymond SThough a little far frothy place, the service was very nice
DANIEL KThe pricing online did not match the store…was charged more
Marc TI utilized this location for well over 20 years and have been completely satisfied each and every time. They ended up having to turn the vehicle that I utilized into U-Haul corporate in order for it to be repaired. This was no fault of theirs.
TODD Fsuper helpful and fast! equipment was in good working order and hookup was a breeze
Joseph RStaff was friendly and ready to help.
Jenny BThe service was top notch and very helpful during the return where they went out of their way to make it easier for me which I greatly appreciated!
Mark Tthe truck needs fixing was about to run me off road multiple times so I had to drive very slow and careful even slower then semi trucks
jesus gi did not realize i would be charged a 2nd day. the west richland rentals was closed. the yard was closed. i was not going to leave trailer avalable for theft. by just leaving out front. custermer service excellent west richland excellent. uhaul could be more understanding. had i known a charge i would of used trailer rather it sit in my driveway for a day.
ramon mReceived truck with bald rear tires and no gas in it. After filling up the truck with gas, it was noticed that one of the rear tires was flat and had a non-repairable hole in the tread. Returned truck to store and employee indicated that he had no other trucks available and that I would have to call roadside assistance. Fortunately, U-haul customer service was able to upgrade us to another truck from the lot, to the dismay of the employee at the store.
Ryan MUpToDate servicing of equipment before renting
obi oFriendly and helpful folks. Got me taken care of and on the road promptly.
Thomas Bwas unable to check out online when the truck was returned. This ended up costing more money. I called the vendor and left a message in regards to this issue on their after hour voicemail. They never returned the call, nor made any adjustments, nor made any effort whatsoever to reach out to me. I am disabled and I was wiped out after the day of the move, which took a good week to recover from. Not only did they have my contact information, they had my son's information, he picked up the truck. My son also tried to check out online when the truck was returned, but the link would not work. We also had a third party try the link and it still wouldn't work.
Chris SKnowledgable, courteous, efficient, professional
Leonard JNect time don't threaten me with recovering the truck after 1 day when I had rented it for 2 days. The email said you tried to call me, you did not! I called the location I rented from and he was great. U hauls automated system sucks.
Carol RThey sent me to the wrong place and then they told me the trailer was the wrong size. I could not use it.
David WI ordered a vehicle dolly, but upon arrival was told it was unavailable. They sent us 12 miles further to another dealer who had only a vehicle transport trailer...NOT what we desired, but we had to take what was available. The dealer helped hitch it, but did not know about the fold-down driver-side fender which allows the door of low-clearance vehicles to open, which allows the driver to exit the vehicle...neither did I, until I called the original U-Haul location. Disappointed in the lack of training and experience of the Sunnyside, Washington location!
Milton REffortless drop off.
Carol BThere appears to be confusion over what was being returned since the online system didn't indicate a trailer was going to be returned until the truck was checked in. Possibly this was because the transporter had to be traded out during the trip.
Richard BNo improvement needed
Don AThe staff there was fantastic, helpful, efficient!
Denis DGreat service, they got me hooked up and going fast and friendly
Sean SCannot thank them enough! It was incredibly hot over 112° and they were as friendly as anybody could’ve been under those conditions and them . Really appreciate having such great local talent in our area!
Deborah N