Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
When I was looking for a storage unit all units were full. The office manager said he would contact me if any came available. As soon as he was told someone was moving out he called me back. I was very appreciative of the follow through. All the other storage facilities I went to just said they were full and left it at that. I felt safe going into the facility alone and that my possessions were safe. Easy to get in and out of even with a full size truck pulling a 16 foot trailer. Highly recommend!
Kristin Deneski
|
Overall Experience
Rating:
1.0
Customer did not leave a comment.
Lane Reedy
Rating:
5.0
Customer did not leave a comment.
Claudia Stamper
Rating:
5.0
Customer did not leave a comment.
James Novak
Rating:
5.0
Put a tongue jack on the trailer. Could not drop trailer off without help
Dennis Wright
Rating:
3.0
The storage did leak water on my couch and after it being in storage for a almost 2 years my couch had mold all down the side. Also my coffee table was ruined from mold from the leak. There was also mold on my mattress from the leak
Natasha Gillum
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Overall Experience
Rating:
5.0
Customer did not leave a comment.
Anna McCormick
Rating:
3.0
Customer did not leave a comment.
Ricky Simmons
Rating:
5.0
Polite staff and good equipment
Timothy List
Rating:
5.0
Customer did not leave a comment.
John Swigart
Rating:
5.0
The experience with the West Milton, Ohio U-Haul facility was excellent.
I have used their services numerous other times and have been very pleased with their help and expertise!
GARY WOODARD
Rating:
4.0
Never received a final completed invoice from U-Haul
russell sydlowski
Rating:
5.0
Customer did not leave a comment.
Kara Holmes
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Steph Baber
Rating:
5.0
Customer did not leave a comment.
DEANNA ROE
Rating:
5.0
Customer did not leave a comment.
Melinda Barnett
Rating:
5.0
Customer did not leave a comment.
Charlene Twentier
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ROBERT HUNT
Rating:
4.0
Customer did not leave a comment.
Mike Oaks
|
Overall Experience
Rating:
5.0
Thanks for having space for my little car again the past winter. All was great.
Have a good year. 🙂 GK
Gloria Klopfenstein
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Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kimberly Eppinger
Rating:
5.0
Customer did not leave a comment.
BOB BOWMAN
Rating:
5.0
Customer did not leave a comment.
David Sakal
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Greg Halderman
Rating:
5.0
The staff was very helpful and friendly.
Stephen Saul
|
Overall Experience
Rating:
5.0
Friendly personnel. Terrific prices how can that be improved upon!!!!!
Nancy Hill
Rating:
5.0
Customer did not leave a comment.
STEVE RITCHEY
Rating:
5.0
Customer did not leave a comment.
ROBERT SMITH
Rating:
5.0
Customer did not leave a comment.
Roger Wyatt
Rating:
5.0
Customer did not leave a comment.
DAVID BRAZIE
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Overall Experience
Rating:
1.0
I went to this location in person the night before I needed the truck. I reserved it with my Credit card and she said there was some more stuff that I had to do that she needed a copy of my drivers license and I wanted to do it then but she said that she would be there before 10 AM the next day and we could do it then. My pick up time has been scheduled for 10 AM and she said she had two other trucks going out early so we could just do it then. I showed up five minutes before 10 waited till after 10 she never showed up. I called and left a message on their voicemail that I have been there and I would come back I came back and waited until after 11 and finally gave up and called U-Haul number and had no Signal but they walked me through it it took forever because of not having a signal at this location. Didn’t get the truck until noon and as I was driving off the employee of that location showed up. I had to drive quite a distance and we’re supposed to meet the guy that I was running the truck to buy something from and pick it up at noon it made me over an hour late and the guy that I had to meet was upset. I can’t believe that somebody would be two hours late and caused people problems like this and would like a partial refund because of their unprofessionalism.
Tim Arnold
Rating:
5.0
Customer did not leave a comment.
Cassandra Stewart
Rating:
5.0
Customer did not leave a comment.
Melynda Williamson
Rating:
5.0
Very pleasant and stress-free experience. Staff super helpful and accommodating. Will be my go to for these types of needs.
Michael BAICHLY
Rating:
5.0
Rental pick up site was clean and the team member was very helpful and spent lots of time explaining everything. It had just been dropped off at his location and it had a dirty ash tray and smelled like smoke. Could have used a deep cleaning. Other than that, no complaints. Super convenient and close location!
Sara Carter
Rating:
3.0
The location was fine; however, for the first time using U-Haul, the reservation was a mess: Wrong truck size, reservation sent me to the wrong pick-up location, and once all of that was complete, not allowed to check in because my license expired 6 weeks ago (in Ohio we have up to 6 months to renew and remain “valid”). Had to wait on hold for 35 minutes for a customer service rep, but once I had her on the phone, she was very helpful. Not a great experience.
JOEL REGINELLI
Rating:
5.0
Customer did not leave a comment.
Todd Strouse
Rating:
5.0
Great experience
WEST MILTON Smith
Rating:
5.0
Customer did not leave a comment.
Lynne Wynn
Rating:
3.0
No bad not great. Average
Corey Kizziar
Rating:
5.0
Excellent service!
Cliff Poling
Rating:
5.0
Uhaul could use new vechiles. Maybe something with air ride. After all your moving heavy furniture you need comfort and durability suspension... Rough ride overall.
Danny Burdine
Rating:
5.0
Over and above service. The owner arrived early to get me rolling sooner. Can’t thank him enough.
Bruce Black
Rating:
5.0
Customer did not leave a comment.
crystalgmailcom Mason
Rating:
5.0
Customer did not leave a comment.
James Kearney
Rating:
5.0
Customer did not leave a comment.
Kari Vaughn
Rating:
5.0
Customer did not leave a comment.
Tina Iddings
Rating:
5.0
Customer did not leave a comment.
Audrey Fisherback
Rating:
5.0
Customer did not leave a comment.
James Albright
Rating:
5.0
Big thanks! Always feel comfortable having used your self storage for about 5 years. Appreciate kindness from everyone. GK.
Gloria Klopfenstein
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JAMES MADEWELL
Rating:
5.0
Great service!
Mike Oaks
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Overall Experience
Rating:
5.0
Customer did not leave a comment.
Douglas Strawser
Rating:
5.0
easy access, nice and clean and the people were always friendly,,
TOM SCHUTZ
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Overall Experience
Rating:
5.0
Customer did not leave a comment.
Sarah Nartker
Rating:
5.0
Customer did not leave a comment.
Lindsey Cherry
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
EDNA SELLS
Rating:
5.0
Customer did not leave a comment.
Mark Werhan
Rating:
4.0
Although the location was open when I went to pick up my rental. Bob come through like a champ. I will say Bob said I was supposed to get my rental at a different location but I was not informed by Uhaul of this.
Gale Harris
Rating:
5.0
Very helpful. Got me hooked up with trailer and drove away, no problems.
MICHAEL FARMER
Rating:
5.0
Customer did not leave a comment.
Melynda Williamson
Rating:
5.0
Customer did not leave a comment.
Tim jones
Rating:
5.0
Thank you for everything you have done for us
REBECCA HUNLEY
|
Overall Experience
Rating:
4.0
The touch screen credit card machine wasn’t working. If that was replaced, you would have a higher score.
KEVIN BERRY
Rating:
4.0
I do not appreciate learning about the insurance cost at the last moment of completing the agreement. With no mention in any cost estimate and no time to confirm my insurance or credit card coverage (both covered some, if not all I would have needed), I was strong armed into paying the extra $40 to be sure.
This cost should have been indicated in the initial estimate!
Ronald Goubeaux
Rating:
3.0
Customer did not leave a comment.
David Kiser
Rating:
5.0
Customer did not leave a comment.
ROBEL CAMPBELL
Rating:
5.0
Customer did not leave a comment.
KYLE STUMPFF
Rating:
5.0
There was an unmarked dent on the truck that I had to take time to document and I wasn't exactly sure what "clean" meant so I took time to document the tire spray/road dirt.
Bridget Mcaninch
Rating:
5.0
Convenient and friendly
Chris Morgan
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Glenn Hill
Rating:
5.0
Customer did not leave a comment.
ALBERT FULTZ
Rating:
5.0
Customer did not leave a comment.
Wil Shurtleff
Rating:
5.0
Customer did not leave a comment.
Amy Tharp
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JOHN GRILL
Rating:
5.0
Thanks. Everyone is so friendly and helpful. Will see you this winter again. Take care.
Gloria Klopfenstein
|
Overall Experience
Rating:
5.0
Excellent service in West Milton!
BETTE SELZ
Rating:
5.0
I have rented 4-5 trucks from uhaul in the past....as well as other equipment found it to be convenient and quick.....without any issues whatsoever.....now for no reason at all uhaul suddenly has a problem with my card??? It's the same card I've had all along.......so I will just go buy a dolly the next time I have to move something.....and uhaul can just pound sand
Scott Dunn
Rating:
5.0
No issues whatsoever. I did use Damp Rid on the recommendation of the staff and I did have to change the tubs to make sure there were no issues with dampness and mold.
Angi Elder
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Gordon Akers
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Overall Experience
Rating:
5.0
BOB WAS GREAT! REALLY EVERYONE I DEALT WITH WAS. NEEDED A UNIT FOR A COUPLE OF MONTHS AND THEY TOOK CARE OF EVERYTHING! EASY ACCESS TO UNIT WHICH WAS GREAT! PROVIDED ME WITH A LOCK EVEN. IF UNIT NEED A UNIT FOR A FEW MONTHS OR EVEN A FEW YEARS I WOULD RECOMMEND.
John Keck
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Overall Experience
Rating:
5.0
The place was great. Great staff as well. Thank you
Tom Clutter
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Overall Experience
Rating:
4.0
Customer did not leave a comment.
KENNETH DARIN MCGHEE
Rating:
5.0
Nothing that I can think of at this time!
Darlene Joo
Rating:
5.0
Customer did not leave a comment.
John Caplinger
Rating:
5.0
Very helpful.
John Campbell
Rating:
3.0
Hours of service suck and the parking is extremely limited. Hard to back out onto a public road because you can’t see due to the limited space
Brian Latreille
Rating:
5.0
Customer did not leave a comment.
Susan Zahora
Rating:
5.0
Everything went well, great customer service. This location worked out well for me and I would recommend it to anybody.
KIRK SOWRY
Rating:
4.0
The truck was a little rough to drive. I had my doubts several times as to whether it was going to make it for the 24 hours that I needed it. But, it did make it and we accomplished what we intended.
SUSAN BUNTING
Rating:
5.0
Very convenient location and very friendly/
BARRY CARROLL
Rating:
5.0
Perfect regular U-Haul personnel. Very helpful very friendly and nothing like my pick up location. Quite happy with this drop off location and lady who helped me a lot. Thank you.
Eugenia Boyd
Rating:
5.0
I love going to this Uhaul location. Great customer service. Willing to work with you. Always ready to answer any question. Thank you, you make is to move.
Theressa Settles
Rating:
4.0
The windows were dirty and we had to wait for them to sweep the back of the truck out and hook up the car dolly. And even though I done express check in before I arrived it still took 10 mins for paperwork
Robin Browning
Rating:
5.0
I have no recommendations to improve. I do want to say that the lady who works there was incredibly sweet. Just incredibly nice. Thank you!
mark casdorph
Rating:
4.0
Customer did not leave a comment.
Dean Vetter
Rating:
4.0
Customer did not leave a comment.
TYLER BARCLAY
Rating:
5.0
The lady was very professional and informative and even contacted regional manager to try and get me the best deal. Reply was fast and accurate.
Raymond Whipp
Rating:
5.0
Pleasant people everything went well
JOHN RATLIFF
Rating:
5.0
Customer did not leave a comment.
Chris Little
Rating:
5.0
I have used this site before very nice and service people. Will use again.
THERESSA SETTLES
Rating:
5.0
Customer did not leave a comment.
Randy Lithgow
Rating:
3.0
Make sure a vehicle is available at the location where the reservation was made! I had to drive to another location to pick up the truck which was inconvenient.
PEGGY COX
Rating:
5.0
Excellent service! Highly recommend!
Lori Miller
Rating:
5.0
I found your website confusing, but Betty stepped up to help me. She was the best!
Vernon Stammen
Rating:
3.0
Customer did not leave a comment.
Frederic Scheaffer
Rating:
5.0
Customer did not leave a comment.
MATTHEW JOHNSON
Rating:
5.0
Customer did not leave a comment.
MATTHEW JOHNSON
Rating:
5.0
Customer did not leave a comment.
Kelly Thwaits
Rating:
1.0
I went to pick up from my reservation at 9, they didn’t open til 11am in turn I had to pay 2 guys for 2 extra hours.
Nicholas Burkett
Rating:
5.0
Great job, Thanks. Alan
Alan Flory
Rating:
4.0
No improvement needed !! The lady there was very friendly and went out of her way to help me out .
Mary Mowery
Rating:
5.0
The service was fantastic, the young lady working the office was willing to stay after hours on a Friday to wait on me to pick up my rental. Fortunately I was able to get there before they closed. Her willingness to accommodate my work schedule was greatly appreciated. I will use this location for my next rental
don hutchinson
Rating:
5.0
Customer did not leave a comment.
ronald potter
Rating:
5.0
Everything was handled very satisfactory. Betty is a great agent.
David Sakal
Rating:
4.0
Customer did not leave a comment.
Teddy Phillips
Rating:
5.0
Not having a jack on the tongue was a bit of a detriment when we had to unhook for truck repairs Unrelated to the trailer rental itself, completing the Express check-in information was a little clunky. It took several times to complete, then the location wasn't able to find the images directly. The link they sent me didn't work as expected (expired before I could get to it). It all worked out.
Stan Dohner
Rating:
4.0
This location was fine, but I had to go to this location because the Huber Heights facility gave away my truck. This is the second time that U-Haul has done this to me. I will not rent from U-Haul again and will make sure that others know of the poor service that U-Haul provides.