Customer Reviews for West Forsyth Storage
(U-Haul Neighborhood Dealer)

Rating:

5.0

very good service

Rating:

2.0

I never received a call verifying my unhaul location and time the Friday before 5 pm the day before my rental as stated would happen in the contract. My card was charged though for the rental. I had booked my rental for pick up at 9 am and was driving an hour away to pick it up close to the location I was picking up items from. I received an automated text at 7 am the morning of my rental saying the location had been changed. When I clinked the link nothing came up except for “error”. I called the original place I had booked to pick it up and the employee told me it was at a different location now that was 15 minutes out of my way. When we arrived the pick up the truck at the new designated location there was no store front, just the truck unlocked with the keys in it. My app did not indicate any way to officially say we had gotten the truck. I called the U-Haul number and was then placed on hold by one employee for 45 minutes, before talking to another rude employee who told me I was going to get trouble because he couldn’t see my reservation or that I had been assigned to that truck, even though this is where I had been told to pick up my truck and already paid for it. This whole experience made me an hour late to meet my movers at my house. Finally I was transferred to an incredibly helpful woman (I wish I had her name because she deserves a medal, she was amazing), who immediately saw my reservation and officially assigned me the trunk and apologized that there had been no official truck assigned to my reservation. She immediately sent me the “Pick up my truck” link that we needed. This woman is the only reason I am not completely disappointed with a company I have always loved and relied on in the past. I was also charged extra money for furniture pads that I requested for, was charged for and never received. I will be calling customer service on Monday.

Rating:

3.0

They Forgot to give me the hand trucks. Left them out and charged me anyway.

Rating:

2.0

The storage facility signage wasn't visible via the two entry/exit areas and it recently had a fire that affected the office and storage area. It was very close proximity to the area where I unloaded the truck and it was convenient to have a drop key box since the facility isn't open on Sundays.

Rating:

2.0

It took lot of time for approval and response was very slow for approval

Rating:

3.0

The vehicle had water inside. All over the door. The drivers side lower mirror was missing. The door on the drivers side was also hard to close properly.

Rating:

1.0

They have all this space inside and the park the truck outside the fence. Also the truck sounded like it was going to blow up or something. Sign in the window says open but no one is there to help in case of internet or app issues. I won’t be going back here ever again.

Rating:

2.0

The non contact chec-kin and checkout procedures takes way too long, 15 minutes each to take pictures. This truck was muddy in the cab and in the back. Easier to have a live person to talk to. I called the number listed and no body ever answered, I had to call the corporate number for assistance.

Rating:

5.0

Very unhappy with your company.

Rating:

1.0

Nobody was there even though sign said open. No sign there to leave the truck. .

Rating:

5.0

Would not recommend this storage facility. Unable to reach staff. When my RV was damaged beyond repair and removed from the lot, I continued to be charged. Never received communication from staff. No one is ever in the office. Find a different storage facility.

Rating:

3.0

Many thanks to the Canton regional manager Bill Hancock for his assistance and courtesy!

Rating:

5.0

Pleasure dealing with uhaul. Everything was simple and easy.

Rating:

5.0

The facility was clean and maintained as was a good value for the money. However, it was impossible to contact the staff. No one would answer the phone from the West Forsyth location. They do not return voice messages or emails. They could really update their technology. They also have a huge issue in billing. I constantly received bills indicating I had not paid. Each time I tried to reach them it as like pulling teeth. When I was finally able to speak to someone, they advised they would take care of it and then it would happen again the next month. Went I moved out, I continued to receive bills and each month a late fee was added. Here is it 5 months later and I still received a late bill. I hope they will be able to correct their issues soon.

Rating:

5.0

Called and canceled my storage unit months ago. They rented the same unit out to another person and continued to bill me. Called the office several times and you get no answer. I was told by a lady in the office that she believed I was correct and the unit was already rented. She apologized and promised the issue would get solved. I called again and she said sorry that she would handle this week and work on a credit with owner. They continued to bill and did not stop until I disputed with my bank.... Terribly ran business.

Rating:

3.0

U store it place. Got help by telephone.

Rating:

1.0

The phone number goes to a fax machine. The hours of operation on the website are misleading because no one is ever there. Thank God for Tracy and Mgr Bill at Star Storage for their help renting and returning the truck. I think this location should be shut down for false advertising. Even the guy mowing their grass says they are never there. I think I deserve a credit back to my account for lack of service by this location.

Rating:

1.0

Place isn't even built yet...moved from up North and when I arrived it wasn't even built. I had to scramble to find another place so I could return moving truck. When I called uhaul they didn't care

Rating:

3.0

Staff was were hard to get ahold of. There was never anyone at the office.

Rating:

2.0

No one at the location and had to call to drop.

Rating:

1.0

This was not the facility where I made my reservation, I did not get the truck I had reserved, and when I arrived at the pickup location the place was closed. I had to Mack calls to U-Haul to eventually get a truck. I desperately needed a 15 ft. truck, that is the one I reserved. The location we were moving to has a very narrow driveway with two turns. The 24 ft. truck that I eventually received was so big that it caused damage to my yard because it was too long to navigate the 2 turns. I would be very cautious about using U-Haul in the future. I am very disappointed with my experience.

Rating:

1.0

The vehicle was checked in 1 day after it was dropped off!!! Resulting in an extra days charge to me. Uhaul corporate called me on several occasions looking for the vehicle and neither could they reach anyone at the drop off location. Would not recommend this location

Rating:

1.0

No one was here to check in the truck. I dropped off the keys and contract in the box provided as per the instructions. A week later I received a call from U-Haul wondering where I dropped off the truck. I told them where to find it. This was after telling U-Haul via phone call before about the drop off location. U-Haul said they would look into it. By the way, I picked up the truck around 11:30 am and dropped it off at 3:20 pm the same day. It's hard to find anyone at this drop off location.

Rating:

1.0

Website times of operation not correct. Took truck and business gates were locked. Called next morning to confirm time of operation. Took truck when told but no one was there. Called back and was told to leave key in drop Box. Called back that afternoon to confirm truck was received. I was told all was well. Then received a call from corporate the following week stating the truck was eight days past due and had never been checked back in! Very unprofessional for a company this large.

Rating:

1.0

The West Forsyth Storage location is HIGHLY NOT RECOMMENDED. I went to this location to pick up the rental truck and no one was there. I waited around an hour for some one but no one showed up. I called to find a different truck at a different location which was a hassle and was informed to take the already reserved truck from that location even though no one was there. Upon returning the truck to that same location at West Forsyth Storage there was no one there to check the truck back in. The gates to the place was open and the office was open but with no one on the property. I was threatened with late fees because whoever runs the Uhaul operation at West Forsyth Storage was not present and didn't check-in the truck I had rented. This was a terrible and inconvenient experience. I will never use the West Forsyth Storage location again and it's quite possible I will never use Uhaul again.

Rating:

3.0

Make sure there is someone there to accept the truck, or make the box more noticeable where we're supposed to drop the keys.

Rating:

1.0

I sat in the parking lot over an hour and no one ever showed up so I left and rented a space at star storage, Thanks Alton Myatt 770-294-3615

Rating:

1.0

Nobody showed up at the office I called was told that someone would call me back 2hours later I called again and the phone number was attached to a Fax machine.

Rating:

4.0

Clean storage unit

Rating:

3.0

Uhaul Probably don't care about this review but the scheduling is really bad, I had to drive 45 minutes to pick up the truck at a different location because they messed up my order, and charged me extra miles when at least it should had been unlimited or no extra miles charge at all for all the trouble they caused me. I will never do uhaul again.

Rating:

4.0

Just so happens that they are booked up.. but they were very helpful in trying to procure another..

Rating:

1.0

Nobody was there from 11am to 12pm when trying to setup my storage unit. Nobody answered the phone when I called. Tried to cancel reservation, unable to do so thus far.

Rating:

2.0

Reserved truck for 12:00 pickup. We got to the location at 12:45 and it was closed although the gate was open and the open sign was on. Called the number on the reservation and there was no answer. Took a chance and called a number that called me at 11:30 (no message was left). The man who answered was from the Uhaul location and told me that they close for lunch at noon and since I was late I would have to wait. After 30 mins passed, I called him to get his eta, no answer. Another hour went by and after many more unanswered calls we assumed he was not going to show and that if we wanted to get a truck, we would have to go to another location. Five minutes after I left, I got a call saying that he was there and if we came back we would take care of us. We returned and we did get fast service which was great, just wish we didn't have to wait almost two hours for the truck. I would recommend that the owner post accurate operating hours and leave a message if they are calling to let you know that if you are not on time, you are going to have to wait. It would have made for a better experience and not a time wasting one.

Rating:

1.0

We called in advance to drop off the trailer, and were told that the office opened at 11am. Another gentleman also arrived at 11am to pick up a rental truck. When we arrived, the gate was open and the "open" sign was lit up, but no one was there. My wife and the other gentlemen each placed multiple calls to U-Haul customer service, but to no avail. As of 12:25pm, no one had yet showed up. We finally just left the trailer at the front door. Overall, the rental experience was frustrating. Please ensure that we are not over-charged.

Rating:

2.0

I passed at least five u haul locs to get to the assigned pick up location. The location had no record of my rental, although I had an email with the reservation and location etc. Very poor service, appeared not the be the problem of the franchise owner. He tried.

Rating:

2.0

I showed up at 11:00 a.m. and waited for 30 minutes. The open sign was lit but no one was there. I called the number on the door and he didn't answer. Finally he returned my call - with me still standing in his lot - and told me to unhook the trailer and put me receipt in the dropbox. Thankfully I knew how and was physically able to do this. Not sure what I'd have done if this wasn't the case.

Rating:

5.0

Excellent service. In and out with no hassles

Rating:

1.0

I feel they took advantage of my elderly mother by giving her misinformation and charging her more than what was acceptable or needed. They lied about the need for extra insurance and the how many days and miles she would need. In addition they told her she would be charged only for the miles/days used then charged her card in full. They are very hard to contact as well and they gave her a piece of wrong equipment; a furniture dolly when a regular box or appliance dolly was requested. They also lied to the person picking up the equipment, saying that there were extras (such as insurance) that the person renting has expressly wanted. They were reluctant to have this person sign anything or even take the license of the person whom would be responsible for driving the vehicle. Then instead of running the card through a processing machine they took a photo copy of it and when it was stated that this made the card owner nervous they said that it had to be done this way if they wanted to rent the equipment, they also took the card information over the phone. These are both very insecure ways to be dealing with private information such as credit cards. All totaled this was the most unpleasant experience with U-Haul and I feel that it was essentially robbery. I am very displeased with this facilities actions and service and expect reparations on my mother's behalf! This is an unacceptable way to conduct business!!!

Rating:

5.0

Very professional and help staff of folks. Will use again when I need to rent a truck...!!

Rating:

5.0

Offer some coffee!!if is cold or a cold drink if is hot(weather)