Customer Reviews for West Coast Self Storage Shoreline
(U-Haul Neighborhood Dealer)

402 reviews

16523 Aurora Ave N   Shoreline, WA 98133

(206) 569-4114

Office Hours

  • Mon-Sat: 10 am–5 pm
  • Sun: Closed

Services at this Location:

Contact Us

(206) 569-4114

16523 Aurora Ave N
Shoreline, WA 98133

Services at this Location:

Office Hours

  • Mon-Sat: 10 am–5 pm
  • Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Anusara Urapha 
Rating:
4.0

Customer did not leave a comment.

Shena Brim 
Rating:
5.0

Customer did not leave a comment.

Angela Kokinakos 
Rating:
5.0

Always a pleasure to work with you guys. You are fun, courteous and efficient!!!

Cheryl Gribble 
Rating:
5.0

The man @ the counter WAS VERY nice.

raymond curry 
Rating:
5.0

Great customer service!!

John Hall 
Rating:
4.0

Everything worked well - reservations, equipment, personnel, readiness. We got just what we asked for and the entire experience from start to the end was easy , smooth and pretty much effortless on our part.

Robin Weidaw 
Rating:
5.0

Phil was very helpful and kind!

Panyapat Benjasiriwan 
Rating:
5.0

Reason for answering no to equipment being cleaned is that both front seats needed vacuuming due to the presence of dog hair (allergies), and the inside of the windshield really needed cleaning. That said, Phil's customer service was great, and not just in general. Without hesitation, he quickly and thoroughly vacuumed the front interior of the van and got us underway with hardly any delay. Very courteous and professional!

Cynthia Shaw 
Rating:
5.0

Customer did not leave a comment.

James Irwin 
Rating:
5.0

The windshield needed to be cleaned, but otherwise everything was fine with the rental. Phil and Dennis were so nice to work with!

Pamela Ehrbar 
Rating:
5.0

Customer did not leave a comment.

Staci Lahti 
Rating:
5.0

Dennis was very helpful. And a pleasant person to do business with.

PETER JUHLIN 
Rating:
5.0

Dennis and Phil were very quick and helpful in getting me the vehicle and explaining the policies. The vehicle operated well, though there was a bit of trash in the door compartment.

David Beal 
Rating:
5.0

Customer did not leave a comment.

SHENISHA Hampton 
Rating:
5.0

Dennis was super kind, quick, and cheerful! Will return for sure.

Jamie Hartung 
Rating:
5.0

Phil was probably the best, personable, and knowledgeable U-haul customer front desk employee I’ve ever had the pleasure of interacting. I will rent from this location specifically because of Phil!

BENSON ALTAMIRA 
Rating:
5.0

Phil and Dennis are very helpful.

Dennis McRae 
Rating:
5.0

Phil was very professional and courteous. I had an enjoyable experience. Thank you!!

Robert Gaines 
Rating:
5.0

Phil was great, quick to complete the transaction, also answered all of my questions leaving me comfortable with the entire process.

Moon Hwang 
Rating:
5.0

Dennis & Phil are the best to work with, couldn't recommend them more!

James Wang 
Rating:
5.0

Phil the guy who helped me was awesome! He made sure to put my car behind the gate since they've been having car break ins so I felt reassured. He also made sure to warn me aboit a couple of things about my uhual being a bit older, such as a sticky transmission so I was prepared for the road. Give this man a raise! 6/5 stars!!

Nova Foo 
Rating:
5.0

Paul was great!

Adrian Gallardo 
Rating:
5.0

Phil was very helpful and friendly. He called before I came in so I knew where to check in, which was very helpful.

Robin Arnitz 
Rating:
4.0

Nothing except I was little concerned about the Truck's well being itself as it was making sound out if the back freight side, maybe it was just the road having some bad chips and bumps, but other than that, Phil was super kind and nice to explain everything in details to make my U-Haul experience great and safe. Thanks for this location, helping my move way easier.

Oyunsuren Batsuren 
Rating:
5.0

Customer did not leave a comment.

Nathan Bruce 
Rating:
5.0

Really excellent customer service from Phil at West Coast Storage Shoreline!!! I will only use this location from now on. Excellent experience, especially compared to other locations I've used in the past. Phil's great communication and friendliness really raised my expectations for Uhaul Rental services.

Zackary Herbst 
Rating:
5.0

This uhaul location is excellent, easy to see from the road, and the staff is especially helpful. I was helped by Phil who made sure I had everything I needed and made the process of checking in and out very easy. Will come back again when it's time to go again!

Christina Morici 
Rating:
5.0

Dennis at West Coast Self-Storage Shoreline was a great help. He was very communicative in terms of what was needed for the rental, and the process was smooth and stress-free.

Jordan Charlton 
Rating:
5.0

Phil and Dennis are the best!

Bangze Wang 
Rating:
2.0

Customer did not leave a comment.

Murat Karaca 
Rating:
5.0

Customer did not leave a comment.

Hilary Pickles 
Rating:
5.0

Experience was easy and staff were some of the friendliest and most helpful we've come across. Thanks guys!

Eddie Martirosov 
Rating:
5.0

Customer did not leave a comment.

Joshua Wallace 
Rating:
5.0

Phill was really nice and helpful. Thanks for everything!

MAXWELL DEPARTEE 
Rating:
5.0

Dennis was super helpful and friendly. He made everything so easy and simple.

Josh Finkelstein 
Rating:
5.0

Customer did not leave a comment.

Tessavan Ros 
Rating:
5.0

Customer did not leave a comment.

Barbara Moquin 
Rating:
5.0

Customer did not leave a comment.

Yong Choi 
Rating:
5.0

Customer did not leave a comment.

Dot Berg 
Rating:
5.0

Phil was friendly and great with us. Will definitely go here again for our U-Haul needs. Thank you Phil!

Eva Marie Eaton 
Rating:
5.0

Phil was the best.

Bret Hamby 
Rating:
5.0

Phil was great and so helpful!

Michelle Criner 
Rating:
4.0

Phil helped me and he was very kind courteous and he was very helpful for all my questions. Very personable . I would recommend this facility to anyone.

Nickolas Sweeney 
Rating:
5.0

Fix the key ignition switch. It's very tricky to start the truck.

Ian Scott 
Rating:
5.0

Phil and Denis were wonderful. They were very friendly and helpful!

Lucie Reizian 
Rating:
5.0

Customer did not leave a comment.

Naga Venkata Uppalapati 
Rating:
5.0

Dennis was very helpful in the rental process. The facility was very clean and organized.

vincent dicola 
Rating:
5.0

Dennis was very nice and polite. A pleasure to work with.

Erin Cox 
Rating:
4.0

Dennis was super friendly and helpful. It was the easiest check-in of a car I'd ever experienced.

Lizbeth Chavez 
Rating:
5.0

Phil is still awesome

TYLER JAMES PEEK 
Rating:
5.0

Phil is awesome

TYLER PEEK 
Rating:
5.0

Mr.s. Phil. He is friendly, respectful, best customer service. Pretty professional. Overall 10stars. I'll recommend this location to my family, and people I know.

Nay Htet Aung 
Rating:
5.0

My comments are not about West Coast Self Storage (which was excellent). My issue is that I specifically booked a UHaul rental from a totally different location and ended up with a place 25 minutes away. Not only did this impact my moving logistics, but I had to pay more in mileage. I was extremely disappointed that my reservation was moved 48 hours notice to a different part of the city entirely. I understand issues exist with returns and available vehicles, etc. but if this is so common, then 48 hours notice could have given time for someone to drive the truck down to its intended pick up location. I use public transit, so the change of locations would have meant a two hour bus ride round trip if I hadn't been able to find someone coming from up north to pick it up for me. 1 star review for the hassle and stress of having my reservation moved to a place other then the location I specifically designated.

Kj Swanson 
Rating:
5.0

Customer did not leave a comment.

RHEO MARTINEZ 
Rating:
5.0

Brake pedal cover with missing, creating a dangerous situation.

Gregory Theobald 
Rating:
5.0

Excellent rental, picked the truck up at the neighbor location, West Coast Self storage, and the experience was far easier than my previous experiences at UHaul. Phil called me to let me know the location of the truck and gave explicit directions. I didn't have to wait in the lobby for an employee, they were there and ready with paperwork. Customer service was outstanding, I would highly recommend going this route to friends/family and would preferentially use this again in the future compared to the Uhaul location.

Stephanie Bardin 
Rating:
5.0

Thank you to Dennis and Phil for great and very friendly customer service!

Sheryl Payne 
Rating:
5.0

Phil and his colleague (David? Daniel?) were the best! This was by far the best experience I’ve had in 30 years of renting trucks. Will definitely come again. Excellent customer service and much appreciated

Angela Kokinakos 
Rating:
5.0

Phil was fantastic! He provided excellent service and made renting our U-Haul truck a breeze. Highly recommended! 👍

NATASA KESLER 
Rating:
2.0

Forgot dolly. Truck made alot of noise and alot of play in steering wheel. Was supposed to get emailed receipt and didn't. Got a receipt later and didn't take off the credit for the dolly. Two companies working the same phone number and really confusing.

Mary Moen 
Rating:
5.0

Dennis and Phil were great to work with. They give that extra effort at customer service. I would highly recommend!

James Irwin 
Rating:
3.0

Phil checked me in. Checked in went well minus the poor wifi connection. Truck was clean, and equipment needed was provided. Service was great.

MJ LOZIER 
Rating:
5.0

Phil is amazing - the epitome of a one-man-band. He is always in bright spirits and consistently himself, which is a delight to do. Unfortunately, we moved out of the storage facility but if for any reason we need storage or a u-haul, we know where we are going. Thank you Phil!

holland smith 
Rating:
5.0

Customer did not leave a comment.

Nicholas Young 
Rating:
5.0

Customer did not leave a comment.

Zach Thompson 
Rating:
5.0

Dennis and Phil were great. Would definitely recommend using them for your moving needs.

James Irwin 
Rating:
4.0

Phil was very helpful- made the process very easy!

Daniel Yang 
Rating:
4.0

Customer service was professional, courteous and helpful.

Kelly Ragan 
Rating:
5.0

Easy pick up and easy drop off! Super friendly!

Carson Green 
Rating:
5.0

Customer did not leave a comment.

amanda huffman 
Rating:
5.0

Phil was so helpful and wonderful. If like to give him a big hug. I contracted COVID and was unable to help my daughter with her move. I called and reserved/paid for a U-Haul for her and she was having some anxiety, Phil was so kind and thoughtful. Thank you Phil

jodi fagan 
Rating:
5.0

Customer did not leave a comment.

carolyn foster 
Rating:
5.0

The guy that helped me (Dennis?), was amazing ,,, he laid out a couple of options for me that saved me a fair amount of money!! Thank you so much, he was great 👍👍👍!!! Scott G.

SCOTT GUELLER 
Rating:
5.0

Dennis was very friendly, nice and very informative. Great employee

Ben Poitevien 
Rating:
4.0

The truck I used was pretty old. It felt as though the transmission was slipping. Might need to look at that. All in all served the purpose for sure

Michael McNeill 
Rating:
5.0

Friendly and accommodating. When I called and couldn’t reach anyone. I got a call back shortly, and all my questions were answered. Great service overall

Mohamed Vall Cheikh 
Rating:
4.0

I thought my reservation was at the shoreline UHaul facility next door. They directed us to West Coast Storage since i’d apparently made the reservation there. Phil had a lot of issues with our reservation and we had to wait for more 30 min for the problem to get resolved. Phil made it right in the end and was very pleasant and professional. Phil was the key to our positive experience in spite of all the challenges we faced.

Michael Paulus 
Rating:
5.0

Customer did not leave a comment.

Habtamu Mersea 
Rating:
5.0

Customer did not leave a comment.

Erik Nordstrom 
Rating:
5.0

This was an excellent experience. Phil was helpful and easy to work with. I will definitely rent here again.

Grace Lanham 
Rating:
5.0

nothing

Cathy Stone 
Rating:
5.0

Phil is an incredible person, very personal and helpful. I recommend that location

jefferson idarraga 
Rating:
5.0

Customer did not leave a comment.

Brett Bechadenedes 
Rating:
5.0

Dennis was very nice

Garrett Blair 
Rating:
5.0

Best Uhaul service in 60 years that I have experienced!

David Wilkinso 
Rating:
5.0

Dennis was professional and very courteous throughout the entire experience. He was extremely knowledgeable and resourceful when it came to our moving needs. I would return to see Dennis again when I have moving needs! Bravo Dennis!!

DAVID BAILEY 
Rating:
5.0

Customer did not leave a comment.

James Lim 
Rating:
5.0

Dennis made everything very easy.

Lanette Reh 
Rating:
5.0

Check-in and rental was quick and easy!

Corey Wackerly 
Rating:
5.0

The assistant manager Dennis at the counter was very friendly and polite.

Brendan Walsh 
Rating:
5.0

They were great!

Donna Perez 
Rating:
5.0

Customer did not leave a comment.

Christopher Atienza 
Rating:
5.0

Easy pick up with friendly staff who were knowledgeable and helpful. The drop off was easy peasy with a quick drop of the keys and an emailed receipt.

Michelle Carroll 
Rating:
5.0

Customer did not leave a comment.

Kathryn Robertson 
Rating:
5.0

Dennis and Phil were totally awesome. We needed a last minute truck, and they were willing to help us out. The actual Uhaul location next door to them, closed at 5, it was 430, and they told us to go elsewhere. So we did, and we will never go back to them. Lucky for us, West Coast Storage is next door, and our business was actually appreciated. Dennis and Phil got us taken care of quickly. Phil brought the truck around to us, checked the back of the truck, gave us some tips on the door, and even gave it an additional blow out, as he wasn't happy with how the back of the truck looked. Next door they give you keys, and tell you to go out onto the lot and find it yourself.

Kelly Raymond 
Rating:
5.0

Customer did not leave a comment.

Eric Anderson 
Rating:
4.0

Dennis at the front desk was great to deal with. I have used this location a couple of times. No waiting and good service. Previously, I was at the location next door, Dennis realized I was at the wrong place and was in front to greet me.

JOHN MCMASTERS 
Rating:
5.0

Excellent pickup and return process with both Dennis and Phil!

Claire Fankhauser 
Rating:
5.0

Customer did not leave a comment.

Anh Nguyen 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top