A very odd and ridiculous experience. Completely overcharged me and told me not to worry about the fuel but than was charged for it.
Michael J
Customer Reviews for Watkins Glen Mini Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Online return, specifically uploading of photos, is an unnecessary aggravation. Cell service was spotty at this location and photos weren't uploaded properly plus the website logged me out each time it didn't upload forcing me to log in over and over to do the after hours return.
Jody MGood experience checking in. The truck was easy to navigate and drive for first timers. Thank you for accommodating our needs.
KELLY PFriendly, efficient and courteous service.
Dennis MSuper duper !
James GThe Staff went way above normal procedure to get me a truck when they closed for the Holiday. WOW Thank You
Rick HThe rental was perfect for what we needed, however the return process was a bit tedious.. I believe the sales rep could have done the check in/pics if required, however I had to go back to the truck 3 times to get all the excessive pictures that were required during the self-return process.
karen tShelly was awesome from beginning to the return. She made everything easy and flawless. She made me and my son's trip much more enjoyable to the finger lakes. She even gave us a great lake location to go fish that turned out to be our best spot. She helped me with the pick up of the truck remotely which was very helpful. Thanks Shelly !
john mStaff was very accomodating.
Howard HThese folks in Rock Stream are super friendly and accommodating. I’ve rented multiple vehicles from them and each time has gone very well.
BRADLEYAARON EIn and out in about 5 minutes. The young lady helped me unhook and was very pleasant.
Danold BGreat experience
Michael GIt was a fine pick up site, but we were there on a Saturday when no one was working, so the online system to acquire keys and stuff was a bit difficult
Alec HAbsolutely nothing. This location was convenient, the clerk (I did not catch her name) was kind and accommodating, and even with a couple of last minute changes on our end, the process was smooth and without delays.
Jillian BThis threw chaos into my and my family's entire day. This should have only been about a 3 hour process,, including the program, the moving and returning of the truck.. It turned out to be a 8 hour day for the entirety of that process. I do not plan on using uhaul for any moving needs in the future. It was difficult to pay for the truck so that you could pick up the truck. That took about 3 hours then a couple of phone calls.. Also needed to be on site at uhaul pick up location to verify your location for pick up. When returning the truck,, it was difficult to get the pictures posted on the program to prove the mileage and gas that was in the truck. Took more than an hour and an online chat to give uhaul the information they needed.. Improve the 24/7 program making it more user friendly. Not EVERYONE can easily use that program.
James BEverything was excellent! Staff friendly knowledgeable helpful professional. Five Stars!
Martin SGreat service on all ends. Very easy and efficient to use the mobile service for our circumstance, especially when paired with Watkins Glen Mini Storage. Thanks everyone!
Flannery MThey charged me $100 to remove garbage from the truck. REALLY??????
Kellie SThe gas tank was not full which was a big problem. I’m concerned I will be charged for leaving the gas tank at 1/2 even though I picked it up with only 3/8. I also did not enjoy the issues with payment - having a temporary placement on my card then a real charge. It made it confusing and difficult to sort out financially. I also did not like that the truck was not in the best shape. It got me to and from the location but it definitely needed a tune up and all cylinders were not firing (my dads a mechanic so he recognized it immediately). It was also confusing how they sorted out the primary driver and contact person. I rented the truck but my dad drove, and since I entered him as the primary driver everything switched over to him even though the rental was for me.
Matthew SGreat experience!!!
KEVINJEFFREY SFront/stearing wheel shook when you stepped in the break. Truck was clean, service was excellent.
DONNAL KFast and friendly service. The clerk was very helpful. Being able to drop the unit off after the office was closed is important to me. This saved me from having to drive all the way to Penn Yan to rent.
MARKGEORGE MA++ customer service, Very helpful will use again
DANIELAARON HCould not do it over the app i had to call the phone number on the door it was not professional and not the same service I had before at the Elmira ny location
Jonathan HWe had an excellent experience. We worked with Shelley at this location and she was great. Helpful, friendly and very professional.
CHOYER LWatkins Glenn: 24/7 pick-up worked well, but windows were very dirty inside and out. U-Haul: I CALL BULLSHIT! EXTREMELY POOR RATING! I booked a 26-foot truck at least 3-weeks earlier with a scheduled pick-up on Friday morning, June 25th at 7:30 am. U-Haul called me earlier in the week of my pick-up and explained that I may need to pick-up at a different location and woudl call back on Thursday. NO CALL Thursday, and when I called the location was different as mentioned AND the PICK-UP TIME WAS CHANGED to 12 Noon. They did not have any other options! I showed up at 11:40 to pick-up the 26-foot truck .. NO TRUCK ... 12 noon NO TRUCK ...12:30 NO TRUCK. After the location called the renter of the truck it was determine that the 26-foot truck woudl not be returned until Monday. After numerous calls, other regions answering, and several "hang-ups" we finally talked to an individual at U-Haul and the closest 26-foor truck was in Watkins Glenn, NY (150 miles and 3-hours away). note: Three individuals took off from work to load the truck on Friday and we spent the day looking for and picking up the U-Haul truck 3-hours away. 8 1/2-hours to retrieve a 26-foot truck (12noon until 8:30pm). I call Bullshit!
Jude FNot to unexpectedly make additional, unexplained random charge with no receipt. Want that transaction taken care of ASAP . I DO NOT APPRECIATE BEING ROBBED
Brandon SWe arrived at this location and it was closed. Our steering wheel on our towed vehicle was locked up and we couldn’t get the ramps to go down. We called Uhaul main number for assistance. They would not send someone out to help. They said their people could not touch our car. We called AAA they would not touch U hauls dolly. We Jacked up the dolly off of our hitch and secured it with a cinder block so we could just get home after driving up from Florida. The next day we called the Rock Stream Uhaul. Michelle was lovely and very helpful. She was able to get our car steering wheel unlocked. She hooked our van hitch to the tow dolly and got the ramps lined up. She got in my car and and drove it off the ramps. Then the receiver popped off the ball. The dolly hit my van and slammed my car down. My 2012 Toyota is totaled. Michele was so nice but she did not tighten the receiver to the ball an this caused the incident. We followed all of Uhaul instruction to a tee. I drove 55 mph all the way from Florida. I watched their videos and called for instruction several times. I have no experience with towing and hitches. Bottom line don’t rely on Uhaul
rene hIt took me over an hour to check in because of the weak signal for WiFi at this location. It was very frustrating because I had to drive 45 minutes to pick up the truck to begin with and then taking forever to get through the online pickup was ridiculous. And I requested a dolly which I was charged for and I never received it. Then they wanted me to return it at a location which was another hour and a half away which I refused to do and requested it to be returned to Greensburg, Pennsylvania instead. Once I dropped it off at Greensburg, Pennsylvania we were told we went over our miles when the agent that was booking our reservation told us we had plenty of mileage and that we wouldn’t go over. If I had returned it to the Pleasant Hills, Pennsylvania location which is where they wanted me to drop it off, I would’ve been way over the mileage. After this experience, I don’t know if I’ll ever want to use Uhaul again!
Christine MThe lady that served us what very helpful she waited for us to show up and was very nice she knew our situation and treated us with much respect I highly recommend anyone to go there for your uhaul experience she made it a great one just a thank you to her her for being patient and treating us with much respect
KENNETHE WVery satisfied
ROBERTLAWRENCE SI had a reservation for an auto transport trailer to be picked up on Saturday after Thanksgiving, I tried to get one from the more local uhaul location but they didn't have one. So the rep called me at 830 am and told me there was one at this location 20 miles away and to be there at 11:30. I get there, no one was there. I called said representative back and was informed "I was on a list to be called" that my reservation had been switched to another location 40 miles farther. I flipped out and drove 20 miles home empty. I couldn't take the one there because hook up needed to be supervised and I couldn't hook it up even if I took pics for approval. I messaged uhaul on facebook and they sent me $50 for failing on their reservation agreement. That really helped make up for the whole thing trailer only ended up costing me 10 bucks from said location on following monday.
David SThe service reps were great, friendly and answered all of our questions. The small dog barking at us from its crate was a little annoying. All and all it was a good experience.
ROBERTLAWRENCE SDriver's side window had been left down so drivers seat was wet as well as inside of door. The person checking me in did not wear her mask appropriately. I had to tell her I am high risk. The only reason I did not give this place a poor grade is because they are local and saved me having to drive 20 miles one way to get a UHaul.
MARYC HEverything was perfect!
Keith rThe Staff member at this location polite, pleasant and helpful. The equipment operated as expected and performed perfectly during the entire moving experience. Thank you Watkins Glen Mini Storage.
Robert RExcellent place to rent a truck. Friendly staff.
Matt AThe verification process took almost an hour. Missed the business hours of where I needed to go with the truck. Didn’t care for all the drop off pictures that were needed.
Lance PTow dolly had a flat tire before leaving for usage, check engine on U-Haul truck at pick up. Swapped the tow dolly for auto transport and lighting on trailer did not work.... horrible experience... truck broke down on way to destination. Had to wait 3 hours for repair!!! RUDE AND UNPROFESSIONAL OFFICE STAFF!!!
Justin GNothing. This is a great place to do business and the rates are very reasonable.
Kelley EWent very well. No problems
Sherida SWhen I pay for a dolly we actually get one I paid extra money for a dolly and never got it
alishya bThe nice lady there could use a better laptop or computer..It was making her job harder and taking longer.. But the lady was very friendly and quite helpful..
danny p