Everything went very smooth. Your representative at this location is very helpful and professional.
Steve W
Customer Reviews for Watco Storage LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very friendly and courteous. Great place to rent from.
Edward ATreat them like family (Jesus love).
Bernard SOwner was amazing while interacting with. All questions answered, would definitely use again if ever needed.
Elizabeth MAmazing customer service!!! I rent frequently for work, and I will only ever rent from this location.
Della MAwesome store and very helpful
roy mThe gentlemen running it is very organized and efficient. The way things should be. Thank you
Michael HI will rent again
LAURICE HThe U-Haul manager was very helpful and assisted me in every way that I needed. This is always my preferred location to rent equipment as the staff are knowledgeable and very friendly/helpful. I highly recommend this location!
Jeffrey SGreat service and advice
vicvtoria tThe gentleman who finalized our trip information at drop off, is friendly, efficient, and kind.
Willa BIt would not be fair to make any statement on this. Because we dropped it off early in the morning. It was dark and there was no one there. And it was on a sunday
Michael WI love U-Haul
Victor ZKind and great customer service!
teresa mAmazing customer service!!!
Della MWatco owner was very professional and nice. Very efficient in and out transaction.
melvin dEverything was OK.
Anita DI have rented from Watco Storage on several occasions. The service was excellent, friendly people, and the process was easy.
Jack HI have used the pick up at Watco Storage quite a few times and have always picked up during their business hours. I have 0 issues with Watco. The gentleman that owns it is so nice. However, we used the mobile pick up app this time so we could pick the uhaul truck up very early in the morning before the store opened. The app was not working for either of our phones and it took 4 customers service agents and an HOUR of sitting in our car trying to troubleshoot the app and the website. Absolutely horrendous customer service. Never ever use the app. We ended up being super late moving due having to wait an hour to pick up the truck and then they charged us for being late. Just don't use uhaul ever again.
Kimberly MNot a thing. GREAT customer service!
MARTHA MHe helped me tow my car and put it on the towing equipment. Customer care was excellent
Roy MThe owner was great. The location is a bit congested, but they had a spot I could leave my car while I moved until I brought the truck back.
CHRISTINA HTim went above and beyond to be sire I got my trailer for my trip. Stayed a pinch late and hooked it up and tested. Nice guy, great service!
Guy RVery good people to work with !
GUY VVery good customer service. Have rented there about four or five times in the last four or five weeks and truly love the service you get there.
andrew sTim provided excellent customer service. He was very helpful in working with me and directed me to the best solution for my moving needs! 5 star service!
Danny HI did not add the protection plan to my order and when I looked at my invoice it was added anyway which irritated me. I want what I ask for and do not appreciate extra charges being added to my total..
LAURA JWe have used this location before and they always do a good job. The truck today was a little rough but it got the job done.
Linda FI've rented from watco before and as usual experience was quite good.
john uNothing, because the guy at this location is awesome and cares about people
Jacqueline WExcellent service
Wayne RBest Uhaul experience ever! The truck was very clean, and rental process was quick. The manager showed me the truck helping me get seated and adjusting mirrors. Explained operating and how to fill up and park. Gave me his number to call if any problem. I highly recommend this UHaul agent. Fast, friendly, clean, and great customer service attitude!
Monica ANothing, everything was perfect
peggy hEven in the midst or dealing with an unreasonable patron the staff was accommodating to us and quickly got us in our way! Thumbs up UHaul!!!
Chris tI received Great service. The gentlemen at the desk were very informative and polite.
Nettie WN/A
Stormy FEverything work as it should .
randall sNot much! Friendly, helpful and informative! Thank you.
Paulina SThe guy on the phone was very helpful.
Marcis CTim Shultz was amazing. He went over the safety features, then height of the truck, refilling the gas tank, and where to park upon return. He was very informed and approachable. A great guy and an asset to your business.
tim lThe customer service is really good. The guy running the counter had great vibes.
ADOIA KThe manager Tim was extremely helpful and made our move seem less!
Ursula WNo p
LINDA YVery friendly and professional staff. Truck was clean and ready upon arrival. Absolutely recommend this location!
William RSuper friendly! Very clean location. Owner has a great sense of humor.
Tim SI can’t imagine better service anywhere. The guy that we dealt with was really nice and very helpful. I think his name was Tim.
Alan JMy husband accidentally had an accident at Waco storage and they were very understanding they helped him in any way they could they were very generous and yes I would recommend them
MINNIE N | Overall Experience