Your Customer service sucks !!!
Elon S
Customer Reviews for Warminster Shell
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Person at the uhaul pick up facility was not familiar with the procedure. He just advised us to use the app. Had bad cell service app wasn't working.
Philip AVery easy drop off, convenient location.
Michael OThe online pickup process was absolutely terrible and not easy at all. Took us 45 minutes and a call to U-Haul. Will never use this process again.
Zachary HHire staff that is respectful and doesn’t stop waiting on you to wait on someone else multiple times.
Dana JThe truck was very dirty both on the inside and outside. The check-in process was very smooth so that's why I would recommend them.
Herb SWe did not have the appliance dolly that we paid for at the location so we had to go to another location and pay TWICE! Very upsetting and disruptive to our schedule.
Michael PI requested the pickup be at a different location and was not notified of the change until I arrived at my preferred location and was told I had to got to a different location to pickup the vehicle. The location was not clearly marked as a Uhaul and only had 1 vehicle.
Anthony RGas station Convenience store / one small sign in the window. Had to pick up truck 45 minutes from house when there was a uhaul 5 minutes for me. I know this a waste of time. the customer service rep who called and informed me implied to either take it or leave it attitude.
john bNo one was available to assist. The rental truck was dirty and had a closet door in the truck.
Edward MI don't see how they leave the interior condition to the previous driver. I was not prepared to sweep or sterilize the truck that I received in basically the same condition I left it, with crumbs on the floor and sand, and drippy liquids on the seats. It just had not been cleaned in quite awhile and no one cared.
Robin MThe man in the store knew nothing. He pointed to the box and said he couldn't help me
Michael MPaid for appliance Dolly and it was not in the UHual. Very disappointing.
Abraham AThe uhaul web portal was slow and had errors when trying to access the van.
Laura HI had the worst experience ever with this rental. I did everything as instructed and waited 45 minutes, while on the phone with UHaul, to obtain the keys!!! The attendants at the gas station ( non UHaul) were useless and were not trained in the least. I was very late for my pick up and majorly inconvenienced! I would research this service provider before booking there. Awful..just terrible!
Shane LPerson there was clueless on my feturn
Robbie RWe were overcharged multiple times. Once for mileage, once for insurance and the third time we were told that the tank would be filled and we would be charged $4. We were instead charged $20, so chose to fill the tank ourselves and were not refunded for the differences in insurance or gas even though we have phonons of the gas gauge. The credit card was charged directly for one amount and the receipt we were given shows another. We had to contact our credit card about the charges.
Andrew PStop letting employees use their personal phone to process customer personal information. Guarantee the information collected is not stored on employee personal devices. Thank you!
Elon STHIS WAS THE WORST UHAUL EXPERIENCE I HAVE EVER HAD. I was supposed to pick up this truck in Norristown. My reservation was changed to Landsdale. I drove all the way to Landsdale to get the truck (out of my way) just to find out that I could not use that truck. I had to then drive all the way to Warminster PA. I'm not sure who handled this reservation, but I have never been so inconvenienced.
Brandon TLocation does not maintain its own truck fleet. Vehicle was provided by another location, and was provided without the items we pre-ordered and pre-payed for - bankets, furniture dollies and a utility dolly. Clerk at the location said that since we ordered online they do not have any responsibility to make sure the delivered truck has what we ordered. I was going to cancel and we needed the furniture dollies and blankets to move. The clerk could not figure out how to do so. I called national number to cancel and instead was told I could pick up the blankets and dollies at another location. Wasted 90 minutes between dealing with clerk, traveling to the other location, telling the other location what happened, and being given the blankets and furniture dollies. She could not have been nicer - buckingham/furlong location. We did not take a utility dolly, but it appears to still be associated with our account.
Jonathan GHad problems loading image of Drivers License from text link.
james aIt was not the location itself that was the issue, it was the lack of onsite assistance. It took almost and hour to get "approved" though I registered in advance. This delay resulted in my losing an hour of truck time and I lost some help as well. I would not do the online again. I would go where there was assistance because I was very helpless with the delay out of my control. The place near me with an onsite person did not have the truck I was looking for. As far as the truck and obtaining the key, after the LONG delay, was fine.
Deborah B