Customer Reviews for Village Motors
(U-Haul Neighborhood Dealer)

195 reviews

16899 Ridge Rd   Holley, NY 14470

(585) 638-3018

Office Hours

  • Mon-Fri: 8:30 am–4:30 pm
  • Sat: 9 am–12:30 pm
  • Sun: Closed
Special Operating Hours
  • 3/30/2024: 8:00 am - 10:30 am
  • 4/6/2024: 8:00 am - 10:30 am
  • 4/13/2024: 8:00 am - 10:30 am

Services at this Location:

Contact Us

(585) 638-3018

16899 Ridge Rd
Holley, NY 14470

Services at this Location:

Office Hours

  • Mon-Fri: 8:30 am–4:30 pm
  • Sat: 9 am–12:30 pm
  • Sun: Closed
Special Operating Hours
  • 3/30/2024: 8:00 am - 10:30 am
  • 4/6/2024: 8:00 am - 10:30 am
  • 4/13/2024: 8:00 am - 10:30 am
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Gary Smith 
Rating:
5.0

Customer did not leave a comment.

Regina Wise 
Rating:
2.0

Customer did not leave a comment.

Abigail Caldwell 
Rating:
4.0

Everyone we dealt with was very nice, the truck was in great shape and very clean. A little confusion with our rental but we were able to work it out quickly and they ensured we had what we needed. Overall a good experience.

sandrae Smith 
Rating:
3.0

Customer did not leave a comment.

Charles Breuilly 
Rating:
5.0

Customer did not leave a comment.

Kalli McGrath 
Rating:
5.0

Customer did not leave a comment.

Mary Dunham 
Rating:
5.0

Customer did not leave a comment.

Daniel Osbelt 
Rating:
5.0

Very friendly staff!

Brenda French 
Rating:
5.0

Customer did not leave a comment.

Joseph Dietz 
Rating:
5.0

I had to drive the entire way back and forth without AC in the front or back. The only AC that works is the defroster. It was a long drive.

Alonna Whitney 
Rating:
5.0

The folks where i picked it up were great! Excellent customer service

Kenneth Schlageter 
Rating:
5.0

Customer did not leave a comment.

Joseph Dietz 
Rating:
4.0

No cigarette smell.

naim addurraif 
Rating:
4.0

Customer did not leave a comment.

Timothy Leathersich 
Rating:
5.0

Customer did not leave a comment.

Anthony Storelli 
Rating:
3.0

Customer did not leave a comment.

Margaret Deiboldt 
Rating:
5.0

Nothing

Jesse lowe 
Rating:
5.0

Customer did not leave a comment.

DAVID VINCI 
Rating:
4.0

Customer did not leave a comment.

ALVIN BOOSE 
Rating:
2.0

Customer service was not exactly the friendliest. The truck ran and drove but was slow and sometime struggled to shift, like it was overdue for maintenance.

Megan Stevens 
Rating:
5.0

Customer did not leave a comment.

Lydia Fernandez 
Rating:
5.0

Customer did not leave a comment.

Dennis Kirby 
Rating:
5.0

Customer did not leave a comment.

Mason Battaglia 
Rating:
2.0

Customer did not leave a comment.

Douglas Friedel 
Rating:
5.0

This was a great place to pick up. Close to home.

Lewis Passarell 
Rating:
5.0

Customer did not leave a comment.

Curt Allen 
Rating:
5.0

Same professionalism i have come to expect from uhaul.

Kenneth Snell 
Rating:
3.0

No paperwork given, not helpful, sloppy attitude.

cheryl yochim 
Rating:
5.0

Nothing. It's perfect her. Great customer service. Very happy!

Jeff Matteson 
Rating:
5.0

Customer did not leave a comment.

Samuel Gardner 
Rating:
5.0

Customer did not leave a comment.

Jared Unterborn 
Rating:
5.0

Customer did not leave a comment.

WILLIAMPHELPS SOMMER 
Rating:
5.0

Great customer service !

DAVIDARTHUR DIX 
Rating:
5.0

Customer did not leave a comment.

DAVIDARTHUR DIX 
Rating:
1.0

The person was very rude. When I went to return the truck he did not want to take my key. He did not want to look how many miles I have anything who knows if he charge me more or not but I would never go there again because he was so rude now only with me to the other customer lady but it was before me

ruth maldonado 
Rating:
5.0

Customer did not leave a comment.

Cindy Toenniessen 
Rating:
3.0

After I left lot I found out that running lights on the unit were not working.

Jim Brown 
Rating:
1.0

Did not know how to input info into computer. Site is on very busy road and close to road, very dangerous to enter and leave.

Peter Ansted 
Rating:
4.0

Customer did not leave a comment.

Richard Cook 
Rating:
5.0

A great thank you for Rick at village motors for helping me with rental

Kimberley Gottman 
Rating:
5.0

Customer did not leave a comment.

Richard Mason 
Rating:
5.0

The village motors employees were very professional and helpful. Thank you

Heather Chamberlain 
Rating:
5.0

Customer did not leave a comment.

robert Adhworth 
Rating:
5.0

The inside driving compartment of the truck was filthy. There was something all over the inside of the windshield, the steering wheel was sticky and we couldn’t find a seat belt latch for the middle seat. The guy at the rental place was very nice and everything there was great.

William Shay 
Rating:
5.0

The two gentlemen that stuck around while I struggled with the U-Haul mobile app were super helpful. The phone app is dog shit though. Fix that.

Christopher Flammger 
Rating:
1.0

Website would not confirm location to allow for drop off so location tried to charge my card a late fee when I dropped it off several hours early

Jessica Shenck 
Rating:
5.0

Customer did not leave a comment.

Michelle Boss 
Rating:
5.0

Customer did not leave a comment.

Eugenia Karlson 
Rating:
5.0

Customer did not leave a comment.

Rainey Losee 
Rating:
1.0

When a truck size is not available, customers should not be charged for the extra mileage to pick it up at a different location

Michelle Lauricella 
Rating:
5.0

Customer did not leave a comment.

DIANAC PETRANEK 
Rating:
5.0

Customer did not leave a comment.

Glenn Wygant 
Rating:
5.0

The representative Rachel I spoke to on the phone to switch my drop off point was amazing. After being on hold with Uhaul and being transferred and having the call dropped and bounced around for almost an hour she took care of the issue immediately after getting on the phone. Big props to Rachel.

Christian Amacher 
Rating:
3.0

I completed all online forms including uploading front and back of my drivers license and credit card info and then followed the link for fast check in including again photographing front and back of the drivers license and accepting all conditions and acknowledgment of cost for lost keys. When I came for the vehicle I went through The whole process over again. VERY COUNTER PRODUCTIVE

PGIBSON RALPH 
Rating:
4.0

Customer did not leave a comment.

Daniel May 
Rating:
5.0

Good customer support

steven dumbleton 
Rating:
3.0

Customer did not leave a comment.

Randy Lamay 
Rating:
5.0

Great experience!

MELISSAANNE GUERIN 
Rating:
5.0

They were excellent and very helpful

Sharri Thomas 
Rating:
5.0

Excellent customer service. Only negative was the location was quite a distance from what we originally booked. UHaul switched from our original pick-up location 2 times. 45 min drive to reach the pick-up location and 45 min drive back (1.5 hour total) as opposed to a 5 minute drive each way for what I originally booked. Seemed unreasonable distance. The truck should have been moved closer to us.

Julie Sylvester 
Rating:
5.0

Nothing at all. Excellent place to go. Great bossiness man. I would go back without a doubt

JOHNH ALLEN 
Rating:
5.0

Customer did not leave a comment.

ROSEURRE CRUZ 
Rating:
2.0

Since the location was closed, i had to go through the online proccess, which was not user friendly at all, especially since i had to do it using a cell phone. having a person walk you through the process in situations like that is what i'd recommend.

rick mastro 
Rating:
5.0

Customer did not leave a comment.

francis gaylord 
Rating:
5.0

Customer did not leave a comment.

Brian Merz 
Rating:
5.0

Customer did not leave a comment.

Dean London 
Rating:
4.0

Customer did not leave a comment.

Amanda Hollis 
Rating:
1.0

Customer service could be better. Having the proper trucks, keeping reservations. Allowing people to pick the trucks up at the time they requested.

Shauna Gardner 
Rating:
5.0

The 10 footer I rented didn't have any holdowns on the floor these would be nice to help secure the load

DOUGLASANTHONY VILERIA 
Rating:
5.0

Customer did not leave a comment.

Shauna Gardner 
Rating:
5.0

Customer did not leave a comment.

JAMESKENNETH STARR 
Rating:
5.0

Customer did not leave a comment.

Gary Cicoria 
Rating:
4.0

Customer did not leave a comment.

wayne larner 
Rating:
5.0

Customer did not leave a comment.

MICHAELB MONAHAN 
Rating:
5.0

Customer did not leave a comment.

Paul Danielecki 
Rating:
5.0

Customer did not leave a comment.

Thomas Moore 
Rating:
4.0

Village Motors was very helpful as my drop off was later than planned. They answered my questions the next day by phone and reassured me that everything was in order & checked back in so I didn't get extra fees. I WILL be doing business with them in future. Only Suggestion is to make LIGHT THE UHAUL sign brighter. Very difficult to see it as it was a very windy night and the only Uhaul sign that I could see from street was swinging horitzontal. Also, without GPS (phone battery died after a long day), it is hard to see the numbers on building. Ridge Road is dark right there. EXTRA LIGHTING would advertise to all passers by. THERE weren't any uhaul trucks parked. Just a suggestion. Everything was great.

donna weaver 
Rating:
5.0

Customer did not leave a comment.

Debra Clark 
Rating:
5.0

Customer did not leave a comment.

Mike Weaver 
Rating:
1.0

Amidst covid, there were 6 people at this location, and none of them were wearing masks.

Benjamin McIlwain 
Rating:
3.0

Tried to use your app to drop off the truck early. It would not find my location so that I could proceed. (Yes my phone was set up for it.) Had to leave the truck and return the next day for a formal drop off as not to incur the $20 "convenience" charge. The truck had a minor leak over Granny's Attic which resulted in some minor dampness to my cargo. No major damage however. I reported it to the gentlemen I dropped the truck off to who was very pleasant. Overall I was happy with the truck I rented. It ran well and was very comfortable to drive. Not so happy with the fact that I had to lift a refrigerator by hand when I've had two back surgeries.

Dave Graham 
Rating:
5.0

Great owner, was a pleasure to do business there

Karen Hershey 
Rating:
4.0

Customer did not leave a comment.

ALVIN BOOSE 
Rating:
5.0

Customer did not leave a comment.

Greg DeFelice 
Rating:
5.0

Customer did not leave a comment.

James Fleig 
Rating:
5.0

Great people to deal with and were using all precautions dealing with the distancing needed during this virus.

Michael Remillard 
Rating:
5.0

Customer did not leave a comment.

Harold Ellsworth 
Rating:
3.0

Customer did not leave a comment.

Bethany Casella 
Rating:
3.0

Customer did not leave a comment.

Daniel Schultz 
Rating:
5.0

No improvement needed, this is a good example of Professional Service.

Robert Marks 
Rating:
4.0

I rented the same exact truck 1 month ago and it leaked inside and ruined a lot of stuff and it was reported. Now the same truck is still leaking and my stuff got wet again. I called in and was told that I could hold on to it and turn it in late at no charge and when I returned it the next day got charged for the extra day.

Mark Damato 
Rating:
5.0

Customer did not leave a comment.

Amy Wasnock 
Rating:
4.0

Customer did not leave a comment.

MIKE HOLT 
Rating:
5.0

Customer did not leave a comment.

JEN PASSARELL 
Rating:
5.0

Just the fact that advertised price is a lot less than the actual price. Very deceiving. Other than that, It was great!

JEFFERY TLUMMER 
Rating:
5.0

Fast, convenient and easy. Service is excellent and I will always recommend UHaul and Village Motors in Holley, NY to everyone!

Pamela Fuglo 
Rating:
5.0

Customer did not leave a comment.

Donald Striejewske 
Rating:
5.0

The service was great and the email sent to my wife for 330 gave me an extra half hour brought it back then awesome guys thanks

Peter Dixon 
Rating:
5.0

No improvement necessary. Very friendly service and conveniently located. Thank you for being there for me in my time of need.

Pamela Fuglo 
No reviews have been submitted for this location.

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