Customer Reviews for Vesta Lee Lumber Co
(U-Haul Neighborhood Dealer)

590 reviews

2300 S 138Th St   Bonner Springs, KS 66012

(913) 535-4927

Office Hours

  • Mon-Fri: 8 am–4:30 pm
  • Sat: 8 am–2:30 pm
  • Sun: Closed

Services at this Location:

Contact Us

(913) 535-4927

2300 S 138Th St
Bonner Springs, KS 66012

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–4:30 pm
  • Sat: 8 am–2:30 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

rod miller 
Rating:
5.0

Excellent Customer Service

david jons 
Rating:
5.0

Customer did not leave a comment.

Chaunzetta Bolin 
Rating:
5.0

Customer did not leave a comment.

Brad Tilghman 
Rating:
5.0

Got there, was in an out within minutes, was assisted getting everything hooked up.

Kevin Rowan 
Rating:
5.0

The most easy and fast rental I have ever experienced. The staff was wonderful and courteous! Walked in and walked out within minutes. Will definitely go back!

Guadalupe Silva 
Rating:
5.0

EVERYTHING WENT SMOOTH AND FAST. GREAT BUNCH OF PEOPLE WITH GREAT ATTITUDES. I WOULD RECOMMEND THEM TO ANYBODY..

JOHN ROBERTS 
Rating:
5.0

Nothing everything was great

Dale H Moore 
Rating:
4.0

a bit slow there on the computer in Bonner Springs

Virginia Nichols 
Rating:
5.0

Customer did not leave a comment.

Chris Sack 
Rating:
5.0

I had the truck reserved for three days but we were able to get done in a few hours. They were still open so I called and was able to take it back early. That was greatly appreciated.

Rodney Burr 
Rating:
5.0

Customer did not leave a comment.

Ladonna Sparks 
Rating:
4.0

We dropped off the trailer after hours and didn’t interact with personnel. It was easy to find and to get in and out though.

Philip Thomas 
Rating:
5.0

Customer did not leave a comment.

william duncan 
Rating:
4.0

The check engine soon light was on. The tires were also worn. The online self check-in was great!!

Judy Hilyard 
Rating:
4.0

Location was great, extremely helpful. Truck was for sure a local only truck. Exhaust leak and fumes in truck with a leak in box. Good thing it was below freezing remaining days. Had tire deflate and location helped me out! Location saved my move.

Andrew Stanley 
Rating:
5.0

Customer did not leave a comment.

Douglas Albertson 
Rating:
3.0

The truck I was given was a true piece of junk that needs to be retired. It had a horrible exhaust leak that was insanely loud in fact I think I may have lost some hearing as a result of it. Also-inside the cab wreaked of CO2 which was significantly worse when sitting at a stop light-this is not healthy. The check engine light was on the whole time I had the truck and I was afraid we were going to break down the whole time I was driving it-retrospect I should have asked for something better.

Michael Vierthaler 
Rating:
4.0

You might want to instruct renters to stop and check the straps after they have gone a short distance. They usually loosen up. I’m a country boy so I knew this. A person inexperienced at towing might not!

Ed Thomas 
Rating:
5.0

Customer did not leave a comment.

Jon Steffens 
Rating:
3.0

Agent was very helpful and renting was easy. Trailer performed flawlessly. A good Tow experience.

phil thompson 
Rating:
5.0

Customer did not leave a comment.

Michael Tanner 
Rating:
5.0

Customer did not leave a comment.

Tyler Baker 
Rating:
5.0

Customer did not leave a comment.

MIKE REISCHMAN 
Rating:
5.0

Customer did not leave a comment.

Robert Drumm 
Rating:
5.0

Good experience. Fast service.

JUSTIN SHONAMON 
Rating:
5.0

Customer did not leave a comment.

James Beezley 
Rating:
5.0

Kind people

Amanda Todd 
Rating:
5.0

Customer did not leave a comment.

Meghan Baur 
Rating:
5.0

Customer did not leave a comment.

Melvin Schartz 
Rating:
5.0

Customer did not leave a comment.

Jim Welch 
Rating:
5.0

The first truck I was given was missing a windshield wiper, they were very accommodating at getting me into a different, perfect truck. Also I had requested a pick up at a different location, I had to pick it up here. I simply agreed because I was moving and needed the truck, because of my inconvenience I was given 20 “free” miles. Seemed like an ok fix I guess until I mapped the location to my old home, 26 miles. So I was upset because out of the gate I would already be paying extra. The man working at this location listed to my worry and he issued me some additional miles. I feel like that was great customer service! Thank you

cheri mccray 
Rating:
5.0

Super nice gentleman, who was open a little later than stated hours. He helped me detach the tow dolly and was genuinely interested in my experience with U-Haul

MATTHEW LEWIS 
Rating:
5.0

Customer did not leave a comment.

Michael Darling 
Rating:
5.0

Customer did not leave a comment.

Gregory Smith 
Rating:
5.0

Customer did not leave a comment.

ken guzik 
Rating:
5.0

Customer did not leave a comment.

Amy Lang Reinert 
Rating:
5.0

Customer did not leave a comment.

Chandra Luttrell 
Rating:
5.0

Everything went perfect.

Robert Jenkins 
Rating:
5.0

Customer did not leave a comment.

Melissa Sisler 
Rating:
5.0

Customer did not leave a comment.

Robin Packard 
Rating:
5.0

Customer did not leave a comment.

Sheila Stelzer 
Rating:
5.0

Customer did not leave a comment.

ALBERTO NUNEZ JR 
Rating:
5.0

Customer did not leave a comment.

James Bishop 
Rating:
5.0

Customer did not leave a comment.

Neil Wachter 
Rating:
5.0

Customer did not leave a comment.

Steve Suarez 
Rating:
5.0

Easy online rental.

Ed Drake 
Rating:
5.0

Customer did not leave a comment.

Bruce Baker 
Rating:
5.0

You guys are so awesome! Extended my rental, sent guys to help me move, and made my hard move better! Thank you Vesta Lee!

STEPHANIE MACIAS 
Rating:
5.0

The truck was not clean in the driver area...but ran good.

Kenneth Johnson 
Rating:
5.0

Quick and Easy Transaction, Great Service

Charles Foster 
Rating:
4.0

Customer did not leave a comment.

Francis Cherry 
Rating:
5.0

Great location for Western Shawnee!! Jim was very nice and super easy to work with.

Scott Anderson 
Rating:
5.0

This location did an excellent job. Quick and courteous service.

Sam Forck 
Rating:
5.0

Customer did not leave a comment.

Carolyn Levell 
Rating:
5.0

Great customer service

Christopher Schneider 
Rating:
4.0

Customer did not leave a comment.

Keith Mayfield 
Rating:
5.0

Nothing needs to be improved I had an excellent experience

JOHN WAGGONER 
Rating:
5.0

Back of the truck was not clean; there was a sticky residue on the box floor which we did not see until we started loading. Was very easy to miss on a standard visual inspection from the outside. This was definitely the exception, not the rule, as we've rented at this location before and always have a great experience with clean, well-maintained trucks.

ROGER MCDOWELL 
Rating:
5.0

Customer did not leave a comment.

Dwayne Curbow 
Rating:
2.0

Make sure the vehicles are cleaned and ready to go.

Lee Oxford 
Rating:
5.0

Customer did not leave a comment.

Edward Leverich 
Rating:
5.0

Customer did not leave a comment.

Bruce Baker 
Rating:
5.0

Smooth and fast process. I really appreciate the early pick up times.

JUSTIN SHONAMON 
Rating:
5.0

Easy, Quick drop off.

Bruce Baker 
Rating:
5.0

Customer did not leave a comment.

Eric Abt 
Rating:
5.0

Website made it super simple to get things started. Walked in and the gentleman was quick & professional , clear on all instructions.

James Johnson 
Rating:
5.0

Customer did not leave a comment.

karen throckmortin 
Rating:
5.0

Guys were great, checked me out quickly in the morning, got me hooked up & on the road in less than 30 minutes. Have rented here a couple of times now. They make it easy.

Mark Tribble 
Rating:
3.0

Customer did not leave a comment.

Clifford Dunn 
Rating:
5.0

Always a great UHaul rental experience at Vesta Lee Lumber in Bonner Springs. The team is always friendly and helpful and the equipment is top notch. Thank You!

ROGER MCDOWELL 
Rating:
5.0

Customer did not leave a comment.

Shayla Frazier 
Rating:
5.0

Customer did not leave a comment.

Sondra Knaus 
Rating:
5.0

I like supporting local businesses. I have rented from this location 2 times and everything is seamless. This last time however the truck had a cigarette and fuel receipt in the cup holder and I found an empty bottle of water under the passenger seat as well as an empty shampoo bottle in the back of the truck. No big deal just appreciate attention to detail when it comes to cleaning out rentals for the next customer.

Steve Billings 
Rating:
5.0

Customer did not leave a comment.

ROB VANBIBBER 
Rating:
5.0

Customer did not leave a comment.

Alex Perez 
Rating:
5.0

Customer did not leave a comment.

NINA RING 
Rating:
3.0

Customer did not leave a comment.

ERINN GUTIERREZ 
Rating:
5.0

Customer did not leave a comment.

Tara Hovey 
Rating:
5.0

Customer did not leave a comment.

Javier Campos 
Rating:
5.0

Customer did not leave a comment.

Richard Poe 
Rating:
5.0

Customer did not leave a comment.

Erik Stewart 
Rating:
5.0

Customer did not leave a comment.

Christopher Collins 
Rating:
5.0

Awesome customer service.

michael thomas 
Rating:
5.0

Thank you for the quick services. Would recommend to further customers

Linda Williams 
Rating:
4.0

Let the customer know more about what is involved in the drop off procedure when the location is closed. Also, the print out receipt is so small, like a font size of 4 or 5, so making that at least 8 so it is easier to read would be helpful.

Heath Holloway 
Rating:
5.0

Driver’s head light wasn’t working

Timmy Ashlock 
Rating:
5.0

Professional and customer friendly.

Lloyd Patterson 
Rating:
5.0

Great customer service at this location!

Julie Gaieski 
Rating:
5.0

Customer did not leave a comment.

Dan Rebeck 
Rating:
5.0

Great place! Great people! Highly recommended!

Julie Kelly 
Rating:
4.0

Customer did not leave a comment.

Michelle Cass 
Rating:
4.0

one of the bars to assist in keeping the doors open while loading was not attached to the trailer. It seems that should be checked when a person picks it up.

Kathleen Carroll 
Rating:
5.0

Customer did not leave a comment.

Lori Miller 
Rating:
5.0

Excellent customer service and very friendly 👍

Angela Crowley 
Rating:
5.0

Customer did not leave a comment.

LLOYD Patterson 
Rating:
5.0

Customer did not leave a comment.

Wanchen vang 
Rating:
5.0

Customer did not leave a comment.

EMILY HULA 
Rating:
4.0

Old time hardware store, worked well.

Robin Stoops 
Rating:
5.0

Customer did not leave a comment.

Corrine Eaves 
No reviews have been submitted for this location.

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