Customer Reviews for Value Towing & Auto Repair Corp
(U-Haul Neighborhood Dealer)

161 reviews

5955 SE 122nd Ave   Portland, OR 97236
(Business Hour Returns Only)

(503) 771-6134

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 3/28/2024: Closed

Services at this Location:

Contact Us

(503) 771-6134

5955 SE 122nd Ave
Portland, OR 97236
(Business Hour Returns Only)

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 3/28/2024: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Kim was very helpful getting me in and out of there. Thx

PETER DOOLITTLE 
Rating:
5.0

Customer did not leave a comment.

Charve Monette 
Rating:
3.0

Staff was polite and said they'd pass along my notes about the truck (needs an alignment, windshield wipers chitter). Atmosphere of the whole location is a little... industrial. I have nothing to complain about, but people who expect "white glove service" might experience culture shock.

Kathy Austen 
Rating:
5.0

Customer did not leave a comment.

kanale tumlinson 
Rating:
5.0

In and out prompt service. I appreciate the convenience of being able to return truck after hours.

Hazel Galeano 
Rating:
5.0

My first time renting a Uhaul and I didn’t expect U-Haul to be so app user friendly. From the process of booking the U-Haul, to checking in on the app, to management of the rental, to the drop off. It was a great experience, Thanks U-haul!

Billy Nguyen 
Rating:
3.0

It took an hour to check in digitally. A very long process to set up and figure out the app. Internet issue caused a need to call customer service. They hung up on me twice. Truly a terrible experience.

Casey Parker 
Rating:
1.0

Did not feel comfortable just leaving it on the side of the road due to the NO PARKING signs in the driveway. Poor location / bad neighborhood

Rachael Gailey 
Rating:
5.0

Charge less?

Ann Witte 
Rating:
5.0

Everything was acceptable they had nice clean trucks thank you

Willis Anderson 
Rating:
5.0

Customer did not leave a comment.

Joshua Kelly 
Rating:
5.0

Everything was good and well!

marius strizu 
Rating:
5.0

Customer did not leave a comment.

RICHARD JOHNSON 
Rating:
4.0

Customer did not leave a comment.

Taylor Hight 
Rating:
4.0

My only problem was they put the wrong destination drop off down, and they tried getting $600 more dollars for their issue

JACKIE KOTAR 
Rating:
3.0

Customer did not leave a comment.

Christopher Pierce 
Rating:
5.0

It’s awesome and I would prefer always use it for shifting house appliances and very inexpensive.

samiullah kakar 
Rating:
5.0

Nothing,vit was a great experience.

Ron Warren 
Rating:
3.0

Customer did not leave a comment.

William Ottaviani 
Rating:
4.0

Need less repairing cars for parking or rearrange the cars .

David Bottler 
Rating:
1.0

A complete disinterest in a relationship. Never never never!!!!again.

Deborah Hughes-Habel 
Rating:
5.0

The key was difficult to withdraw from the ignition and the windows were leaking during the rain Staff was friendly though and would recommend this location to others.

Evan Teitelbaum 
Rating:
5.0

Customer did not leave a comment.

gerald sanger 
Rating:
5.0

Customer did not leave a comment.

temesgen belaye 
Rating:
5.0

Customer did not leave a comment.

Kristine ChongKainoa 
Rating:
5.0

Customer did not leave a comment.

niurka ramos 
Rating:
5.0

Customer did not leave a comment.

Tosha Granberg 
Rating:
5.0

Customer did not leave a comment.

Christopher Dana 
Rating:
5.0

Customer did not leave a comment.

Ammar Meezar 
Rating:
4.0

Sweet attendant. She was kind but thorough and fast. Will use this location again if the need arises. Thanks!! Wes

Wes Zottman 
Rating:
3.0

None

Barry Bostic 
Rating:
5.0

Customer did not leave a comment.

rhonda maynard 
Rating:
5.0

Customer did not leave a comment.

Tamar Henderson 
Rating:
5.0

Nothing. You guys are great .

Carri Christianson 
Rating:
5.0

Friendly and professional

Kenneth Otten 
Rating:
5.0

Great seething. Super easy rental and turn-in.

Patrick Greeno 
Rating:
5.0

Customer did not leave a comment.

Nancee Rouse 
Rating:
3.0

Very limited parking options at this location.

EUGENE HAMACHER 
Rating:
5.0

Put the full price on the web not just the rental of the truck

DEANA A MAY 
Rating:
4.0

Thank you for wonderful customer service and helping me with checking in the truck! :)

HANNAH RENAE BRUNSON 
Rating:
3.0

It's a mechanic shop so I wouldn't expect it to be clean

KATY WALKER 
Rating:
3.0

When I called the place they were helpful. I had problems with the website and Unaul changing the locations, then the extra fees, ridiculous, already paying for it and it should be already included in the rental price. these fees are thievery. I hope someone with more time starts a legal process to stop that

Jesus Rios 
Rating:
5.0

Customer did not leave a comment.

AUBREY ROSE KOHOS 
Rating:
3.0

Blankets weren’t clean

Michael Simons 
Rating:
1.0

They are claiming I drove 50 miles. I left the uhaul premises at 9:45am, drove to 148th and se Division to pick up a mattress. Dropped off mattress at my house on 122nd and se division and returned truck at 10:15am.. It is not possible to have driven 50 miles, pick up a mattress and load it, unload it at my house on 122nd and division and straight down 122nd to uhaul place in that short period of time. At the most it was about 8 miles total. Explanation: clerk read the mileage wrong before I departed. If you could do a distance check from 5995 se 122nd to 148th and se division and back to 5995 se 122nd you would have the correct mileage. I called 503-344-1338 to let them know of this discrepancy. Said they will look into it and call me back within 48 hrs. Norma Brickley

Donal Brickley 
Rating:
3.0

This place appered disorganized with little room for truck. Person there was not helpful, was not able to tell me what i needed to do. Was worried i did not do drop off right and had to call to check.

Jeffrey Claric 
Rating:
5.0

This is a great location, expertly managed, with friendly and capable ownership. Our best UHaul experience ever.

Linda Kopecky 
Rating:
5.0

Customer did not leave a comment.

Linda Kopecky 
Rating:
5.0

Customer did not leave a comment.

Robert Winkler 
Rating:
5.0

Lock box, everyone can't use internet. I can and had trouble trying to access, it wouldn't let me log in and I had people waiting to give me a ride to my car. Should be code we can put in, only thing clerk didn't let me know I had to go on line. I dropped the keys in with a note attached and the gate was open so I parked in in the gate. location closed on Saturdays

delilah yeggins 
Rating:
5.0

Customer did not leave a comment.

GREGORY JAMES WEESNER 
Rating:
5.0

Great service and products. Convenient and affordable.

CHERIE LYNN GOULD 
Rating:
5.0

Servic good

Vuong Vu 
Rating:
4.0

Customer did not leave a comment.

Zara Rose 
Rating:
4.0

Close and friendly people

Jo Rainwater 
Rating:
5.0

Customer did not leave a comment.

Jason Sitlakone 
Rating:
4.0

On my do date I was having trouble on the uhaul log in.. to return the moving truck.. wouldn't send confirmation code to my phone.. I was lucky I had ahead.. before 5pm.. to make a note with customer service..

Kenny Cortez 
Rating:
2.0

Customer did not leave a comment.

Korina Mills 
Rating:
5.0

Everything was great

Carlotta Franklin 
Rating:
5.0

Customer did not leave a comment.

sam chokshi 
Rating:
5.0

Customer did not leave a comment.

CHAU PHAM 
Rating:
5.0

Everything was perfect! Thank you!

Angie Ball 
Rating:
5.0

all good

Anthony Martinez 
Rating:
1.0

Uhaul associate should tell someone when there is no 24 hour drop off. This costs me extra mileage, an extra gas charge, I had to drop the trailer and move it by hand to get out of my spot I parked in. Not a very happy person.

Alexa-Shyann Mediano 
Rating:
5.0

Thank you for letting me change the location of the drop off point to a closer spot.

Rocco Russo 
Rating:
5.0

Nice drop off location.

JERRY FRIDLUND 
Rating:
5.0

Keep up the good work.

Matthew Smith 
Rating:
1.0

The cab floor was covered in mud on both the driver and passenger sides. The man working didn't give me a contract or do a walk through inspection of the truck, he just handed me the keys and sent me on my way. After I returned the truck, I got a call from a uhaul rep saying there was no record of the rental and that I just got a free rental. I told him that my bank account was already charged, he said it was being refunded. It was refunded, but the next day, two more charges adding up to more than the original charge were taken out of my bank account! We're still all trying to figure out what happened, but I am very displeased with the horrible service and overcharging of my bank account. I won't be using uhaul again.

Amanda Thorson 
Rating:
3.0

Customer did not leave a comment.

dave davis 
Rating:
5.0

Receptionist was really kind and helpful

sergio tirado 
Rating:
5.0

Customer did not leave a comment.

Timothy Frank 
Rating:
1.0

Over charge, hidden fees

Phuong Le 
Rating:
5.0

Nothing, everything was great! Thanks!

Jacob De Arton 
Rating:
5.0

They were so helpful and even backed the trailer in for me!

mary loux 
Rating:
1.0

Customer did not leave a comment.

Jessica Allen 
Rating:
5.0

The rep there is very helpful. Thank you.

Phong Ly 
Rating:
1.0

Attendant at the pick up location didn't check vehicle before handing it over. Was told that it had a half a tank of gas but after driving for 15 minutes I got a low gas notification and noticed I was driving on empty on a busy Portland street. Steering wheel was sticky. Was not told of the road tax until pick up. And even after dropping off vehicle hours early was charged for extra mileage. Vehicle did the job but was not worth the rates I was charged for. I made a reservation and they didn't even take the cardboard sign out of the window of vehicle

Landon Churchill 
Rating:
1.0

Customer did not leave a comment.

Bob Ashbeck 
Rating:
2.0

I made my reservation for a specific truck well in advance. I was even under the impression that if the specified location that I booked did not have the truck I needed I would receive a $50 voucher? Two days before my move I received a email stating that I would have to go much farther to pick up the truck I booked. That’s strike one. When I arrived promptly at 8am (the time I had requested) the Uhaul clerk (kid) was not in yet. Some mechanic in the back said “He’s not in yet, he’s probably sleeping. I’ll call him now” Meanwhile. I have movers and workers at my house waiting on me. 820 am is when the kid finally shows up. He starts asking me all the usual questions but I had to interrupt him- Didn’t I book this for express pick up? Shouldn’t you have all my information already? Strike two. I go get in the Truck now 30 min behind my schedule and I see there is 1/4 tank of gas for me. Strike 3. What a giant pain / inconvience. Not what you want on moving day. There’s already enough going on as it is.

Tyson DeFrance 
Rating:
5.0

Customer did not leave a comment.

Sanchez Blanca 
Rating:
5.0

Customer did not leave a comment.

Lance Gearing 
Rating:
4.0

Customer did not leave a comment.

Mark Ruibal 
Rating:
4.0

Customer did not leave a comment.

KATHLEEN WHALON HALEY 
Rating:
3.0

Customer did not leave a comment.

JOHN KELLER 
Rating:
5.0

Customer did not leave a comment.

modeste Kabissaie 
Rating:
2.0

The trailer was old, beat up and a little dirty inside including dirt and leaves. It was not in good condition. The handle above the hitch was half broke off, the guy said yeah it's been like that for awhile, it's noted. Well I didn't want to break it completely off so I never used the handle to pull the hitch up, I just lifted the whole hitch arm instead. The guy also didn't connect the trailer for me, which I can do but i wasn't expecting to do it myself upon pickup so I didn't bring any gloves. I connected it with bare hands but then my hands were all super greasy with black grease. Wish I had known I was to hookup the trailer myself I would have brought gloves. Other parts of trailer seem old and rickety. At times I was afraid the thing would fall apart. Uhaul needs to provide better equipment.

Jim Harley 
Rating:
5.0

Very friendly.

Douglas Layne 
Rating:
3.0

Customer did not leave a comment.

Charlotte Shinn 
Rating:
4.0

i would have preferred a trailer I could secure with a lock on the hitch, unhitched as well as when connected. I did not ask for one this time, but I've had them in the past. I had to drive around Portland for two more days after picking up the trailer, but I pulled it then out of concern for its security.

mike kugler 
Rating:
3.0

Use the preferred location as the preferred location. Making the customer drive to an alternative location is bad Business.

jim olmos 
Rating:
5.0

Customer did not leave a comment.

Jay Muckley 
Rating:
3.0

Having the utility dolly that I ordered, paid for and was told was in the truck actually IN the truck would have been good.

Linda Qualls 
Rating:
3.0

Customer did not leave a comment.

claire Tenenbaum 
Rating:
5.0

Customer did not leave a comment.

Ronald Birdwell 
Rating:
4.0

Customer did not leave a comment.

jessica selle 
Rating:
3.0

Customer did not leave a comment.

Scott Gates 
Rating:
3.0

The general appearance is chaotic and not well cared for (gravel lot, many pools of water, scattered vehicles and parts, etc.) However the employee was helpful.....but generally not a positive image for Uhaul from an appearance perspective.

Ric Hovda 
Rating:
5.0

No brainer experience, it was excellent. I would recommend them to anyone I know.

steve chalk 
Rating:
4.0

I went to the hogan store to pick up the truck and was told they did not have one there. I had called the hogan store and reserved on Thursday to be picked up Saturday morning at 11:00 I was sent to 3 different stores to find one I did not appreciate the hour in a half set back on getting a truck or had people who were waiting on me.

Dan Mansour 
Rating:
3.0

Probably great for auto repair. Not so much for U-Haul. Hard to get in and out of with a large truck.

Scott Campbell 
No reviews have been submitted for this location.

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