The service was great, the young lady (sorry I forgot her name)explained all instructions and answer all my questions .😊
Oscar Molina
Customer Reviews for Valley Mini Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Andrea was very busy starting at 9am….five customers in front of me. She persistently worked through each reservation until she got to me, with courtesy and professionalism. She was very thorough with each customer, even stating “ I love my job”. She was very impressive, her customer service skills were excellent. Thank you Andrea H.and U-Haul. I will definitely return for any needs, Thank You ! Paul Troxler, Hillsboro, TN
Paul TroxlerWe are so glad we went with Valley Storage for our rental needs. The young lady was Wonderful to work with. We will be back to Valley again.
Deborah WicklanderI was rent van van the was bad I was lost my life I was driving in night the was hed light the was not work good and I was can't see in front off me And lady told me weekday 19 + .70$ miles and I saw my paper work she charge me .79$ miles charged me I did call and I want my money back
MEHRAN MOUSAVI-ARABIOverall a very good experience.
Chris GriegoAndrea the lady that rented me the U-Haul was very friendly and explained everything about the U-Haul perfectly. I would definitely recommend a friend or family member use this location
Kimberly MillerEasy and efficient
KRISTIE DODSONOutstanding customer service
Ron RiddleEverything was great friendly staff and great customer service
Ethel PetersonHave used this facility numerous times and staff are always friendly and helpful. Will be using them again soon
Conrad RitcheyAndrea does a exceptional job with customer service ! Dennis Thompson
DENNIS THOMPSONAverage rating due to just dropping off truck on off hours.
Stephen Schultheis JrBest location I've experienced...thanks!
ted helmGreat experience, primarily because of the very helpful UHAUL rep at the location, she was great to work with!
Emmett KaericherEXCELLENT CUSTOMER SERVICE
Sonya RobinsonKnowledgeable and helpful
Billy SimmonsThey were great to work with. They explained everything and the price was easonable.
Guy WatsonThe latch for the door was really hard to lock in place. The truck was also out of alignment
Haley VandefordShe was absolutely wonderful, she helped us every step of the way, even though the app wasn't working! She even stayed later for us! Wonderful, she needs a raise! The truck was clean, and everything was ready for us the next morning. A+++
Christine Olsonfriendly and accomodating
RICHARD GUTHLove the friendly service here
Anthony BushExcellent service in and out the lady who was there was very nice and helped me get exactly what I needed, thank you!
John SmithFriendly with clear communication
jared thomasAfter hours return process is too long. I shouldn’t have to pay an additional $20 to return after hours.unless I take the pictures and upload them. I shouldn’t have to take and upload photos.
Charles MaleskiAmazing location and customer service was exceptional
christine carrilloProfessional service, fair pricing, and a decent trailer. Very happy with this location in town. Thanks for a good job.
Richard DavisGreat service!
Trent KlingensmithI would like a receipt please seemed very expensive for one day
Jonathon PickettEXCELLENT CUSTOMER SERVICE. She always goes above and beyond .This location exceeded my expectations. Highly recommend
Sonya RobinsonNothing, very convenient pick up location. Andrea the associate was very kind and helpful. Oh one thing, I initially tried to process the entire transaction online but your website was spotty.
Chaiyut HoffmanFriendly attentive service
Christopher MaleAll is good
Richard WestExcellent service by Andrea Howard.
brian baggettValley Mini Storage Uhaul Manager was fantastic!
Larry BirkesI have used them several times, their trailers snd trucks are very new and in great condition. No worries about hauling anything the 1,000 + miles
MARILOU CZUBThere was no appliance dolly at this location
Mike YoungBest customer service and friendly. Extremely helpful and knowledgeable. Highly recommended to everybody I know.
Brian ElderThe app is a nightmare to use. Using the app to pick up the truck after hours was very tedious and took about 20 minutes. When entering information, the keyboard covers up the form, so you can't see the results of your typing. This made entering credit card info very difficult. Then, when turning it in, also after hours, I never did figure out the fuel estimator, so I just guessed. I did put in enough to return the gage to the same level. But when I checked out, it tried to charge me for gas. I contested the charges, and apparently was successful. For a company that relies on an app so much, this is a very poor app. Next rental, I will try to arrange my schedule to allow me to pick up and return during normal business hours.
Jack TrentEverything was great!
John Tubbthe van i rented was full of ashes, but quickly removed with wet wipes and spraying of Lysol to cure the smell of smoke
JAMES GRIFFITHThe staff at this uhaul location was exceedingly pleasant and friendly.
Derek A BrownOwner of the location was super helpful and very friendly. Everything went smooth. Would definitely rent from this.location again. Thank you.
John Sizemorethe amount I had to pay was about $30.00 more than what was given to me online
Pamela CornEverything went very well. May need another truck in a few days.
Dianna CasteelCustomer service was excellent. Very friendly and helpful
Vickie JonesVery friendly customer service.
Denise SchunnIt was after closing and they stayed late so I could pick up the vehicle. So Great.
Jack CarpenterThe friendliness of the manager and employees!!!
Ron RiddleThe manager at Valley Mini Storage is absolutely amazing! She is professional and friendly. I won't rent from any place else!
Ron RiddleThis is not something you did, but I was unclear about the return process. I put my keys in the box before making pictures of the odometer and gas meter. Maybe state to the customer verbally to be aware of this before they drop keys in. Again, I should have paid better attention, but it would be helpful.
Jennifer MunseyYou were great! Stay the same!!👍
Jamie Southern