Customer Reviews for Valley Mini Storage
(U-Haul Neighborhood Dealer)

831 reviews

215 Bypass Rd   Winchester, TN 37398

(931) 968-6272

Office Hours

  • Mon-Fri: 8 am–4 pm
  • Sat: 9 am–12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(931) 968-6272

215 Bypass Rd
Winchester, TN 37398

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–4 pm
  • Sat: 9 am–12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

The service was great, the young lady (sorry I forgot her name)explained all instructions and answer all my questions .😊

Oscar Molina 
Rating:
5.0

Andrea was very busy starting at 9am….five customers in front of me. She persistently worked through each reservation until she got to me, with courtesy and professionalism. She was very thorough with each customer, even stating “ I love my job”. She was very impressive, her customer service skills were excellent. Thank you Andrea H.and U-Haul. I will definitely return for any needs, Thank You ! Paul Troxler, Hillsboro, TN

Paul Troxler 
Rating:
5.0

We are so glad we went with Valley Storage for our rental needs. The young lady was Wonderful to work with. We will be back to Valley again.

Deborah Wicklander 
Rating:
5.0

Customer did not leave a comment.

Eric Mays 
Rating:
5.0

I was rent van van the was bad I was lost my life I was driving in night the was hed light the was not work good and I was can't see in front off me And lady told me weekday 19 + .70$ miles and I saw my paper work she charge me .79$ miles charged me I did call and I want my money back

MEHRAN MOUSAVI-ARABI 
Rating:
5.0

Overall a very good experience.

Chris Griego 
Rating:
5.0

Andrea the lady that rented me the U-Haul was very friendly and explained everything about the U-Haul perfectly. I would definitely recommend a friend or family member use this location

Kimberly Miller 
Rating:
5.0

Customer did not leave a comment.

David Drake 
Rating:
5.0

Customer did not leave a comment.

Hailey Allen 
Rating:
5.0

Customer did not leave a comment.

Larry Thomas 
Rating:
4.0

Easy and efficient

KRISTIE DODSON 
Rating:
5.0

Outstanding customer service

Ron Riddle 
Rating:
5.0

Customer did not leave a comment.

Edward Dannenberg 
Rating:
5.0

Customer did not leave a comment.

Belinda Frye 
Rating:
5.0

Customer did not leave a comment.

Mark Carson 
Rating:
5.0

Everything was great friendly staff and great customer service

Ethel Peterson 
Rating:
5.0

Customer did not leave a comment.

Jason Ikard 
Rating:
5.0

Have used this facility numerous times and staff are always friendly and helpful. Will be using them again soon

Conrad Ritchey 
Rating:
5.0

Andrea does a exceptional job with customer service ! Dennis Thompson

DENNIS THOMPSON 
Rating:
5.0

Customer did not leave a comment.

Latoya Taylor 
Rating:
3.0

Average rating due to just dropping off truck on off hours.

Stephen Schultheis Jr 
Rating:
5.0

Best location I've experienced...thanks!

ted helm 
Rating:
5.0

Great experience, primarily because of the very helpful UHAUL rep at the location, she was great to work with!

Emmett Kaericher 
Rating:
5.0

Customer did not leave a comment.

Joshua Jackson 
Rating:
5.0

Customer did not leave a comment.

Brian Caudill 
Rating:
5.0

EXCELLENT CUSTOMER SERVICE

Sonya Robinson 
Rating:
5.0

Knowledgeable and helpful

Billy Simmons 
Rating:
5.0

They were great to work with. They explained everything and the price was easonable.

Guy Watson 
Rating:
5.0

The latch for the door was really hard to lock in place. The truck was also out of alignment

Haley Vandeford 
Rating:
5.0

Customer did not leave a comment.

Karen Silvi 
Rating:
5.0

Customer did not leave a comment.

Michele Hallman 
Rating:
5.0

She was absolutely wonderful, she helped us every step of the way, even though the app wasn't working! She even stayed later for us! Wonderful, she needs a raise! The truck was clean, and everything was ready for us the next morning. A+++

Christine Olson 
Rating:
5.0

Customer did not leave a comment.

RICHARD GUTH 
Rating:
5.0

friendly and accomodating

RICHARD GUTH 
Rating:
5.0

Customer did not leave a comment.

John Huff 
Rating:
5.0

Love the friendly service here

Anthony Bush 
Rating:
5.0

Customer did not leave a comment.

RICHARD GUTH 
Rating:
5.0

Excellent service in and out the lady who was there was very nice and helped me get exactly what I needed, thank you!

John Smith 
Rating:
5.0

Friendly with clear communication

jared thomas 
Rating:
5.0

Customer did not leave a comment.

Brian Elder 
Rating:
5.0

After hours return process is too long. I shouldn’t have to pay an additional $20 to return after hours.unless I take the pictures and upload them. I shouldn’t have to take and upload photos.

Charles Maleski 
Rating:
5.0

Customer did not leave a comment.

Michael Young 
Rating:
5.0

Customer did not leave a comment.

David Addison 
Rating:
5.0

Customer did not leave a comment.

Clement Watson 
Rating:
5.0

Amazing location and customer service was exceptional

christine carrillo 
Rating:
5.0

Professional service, fair pricing, and a decent trailer. Very happy with this location in town. Thanks for a good job.

Richard Davis 
Rating:
4.0

Customer did not leave a comment.

George Spencer 
Rating:
5.0

Great service!

Trent Klingensmith 
Rating:
5.0

I would like a receipt please seemed very expensive for one day

Jonathon Pickett 
Rating:
5.0

EXCELLENT CUSTOMER SERVICE. She always goes above and beyond .This location exceeded my expectations. Highly recommend

Sonya Robinson 
Rating:
5.0

Nothing, very convenient pick up location. Andrea the associate was very kind and helpful. Oh one thing, I initially tried to process the entire transaction online but your website was spotty.

Chaiyut Hoffman 
Rating:
4.0

Customer did not leave a comment.

Paul Stevens 
Rating:
4.0

Friendly attentive service

Christopher Male 
Rating:
5.0

All is good

Richard West 
Rating:
5.0

Customer did not leave a comment.

thomas carr 
Rating:
5.0

Customer did not leave a comment.

Erica Pryor 
Rating:
5.0

Customer did not leave a comment.

Kenya Patton 
Rating:
5.0

Customer did not leave a comment.

Brent Morris 
Rating:
5.0

Excellent service by Andrea Howard.

brian baggett 
Rating:
5.0

Valley Mini Storage Uhaul Manager was fantastic!

Larry Birkes 
Rating:
5.0

I have used them several times, their trailers snd trucks are very new and in great condition. No worries about hauling anything the 1,000 + miles

MARILOU CZUB 
Rating:
5.0

There was no appliance dolly at this location

Mike Young 
Rating:
5.0

Customer did not leave a comment.

Mike Young 
Rating:
5.0

Best customer service and friendly. Extremely helpful and knowledgeable. Highly recommended to everybody I know.

Brian Elder 
Rating:
5.0

Customer did not leave a comment.

Brad Mashburn 
Rating:
1.0

The app is a nightmare to use. Using the app to pick up the truck after hours was very tedious and took about 20 minutes. When entering information, the keyboard covers up the form, so you can't see the results of your typing. This made entering credit card info very difficult. Then, when turning it in, also after hours, I never did figure out the fuel estimator, so I just guessed. I did put in enough to return the gage to the same level. But when I checked out, it tried to charge me for gas. I contested the charges, and apparently was successful. For a company that relies on an app so much, this is a very poor app. Next rental, I will try to arrange my schedule to allow me to pick up and return during normal business hours.

Jack Trent 
Rating:
5.0

Customer did not leave a comment.

Talon Hill 
Rating:
5.0

Everything was great!

John Tubb 
Rating:
4.0

Customer did not leave a comment.

Melissa Twitchell 
Rating:
5.0

the van i rented was full of ashes, but quickly removed with wet wipes and spraying of Lysol to cure the smell of smoke

JAMES GRIFFITH 
Rating:
5.0

Customer did not leave a comment.

Shawn Scurry 
Rating:
5.0

Customer did not leave a comment.

John Young 
Rating:
5.0

Customer did not leave a comment.

Derek A Brown 
Rating:
5.0

The staff at this uhaul location was exceedingly pleasant and friendly.

Derek A Brown 
Rating:
5.0

Customer did not leave a comment.

Stephen Schultheis Jr 
Rating:
5.0

Customer did not leave a comment.

MIKE CUNNINGHAM 
Rating:
5.0

Customer did not leave a comment.

larry clark 
Rating:
5.0

Owner of the location was super helpful and very friendly. Everything went smooth. Would definitely rent from this.location again. Thank you.

John Sizemore 
Rating:
5.0

Customer did not leave a comment.

Vicki Vaughn 
Rating:
5.0

Customer did not leave a comment.

James Warf 
Rating:
5.0

the amount I had to pay was about $30.00 more than what was given to me online

Pamela Corn 
Rating:
4.0

Everything went very well. May need another truck in a few days.

Dianna Casteel 
Rating:
4.0

Customer did not leave a comment.

Ryan Ploeger 
Rating:
5.0

Customer service was excellent. Very friendly and helpful

Vickie Jones 
Rating:
5.0

Customer did not leave a comment.

James Goodman 
Rating:
5.0

Customer did not leave a comment.

TAMMY SUMMERS 
Rating:
5.0

Customer did not leave a comment.

montrez vanzant 
Rating:
3.0

Customer did not leave a comment.

Tracy Chadwick 
Rating:
5.0

Customer did not leave a comment.

Mike Collier 
Rating:
5.0

Customer did not leave a comment.

Peter Vucinic 
Rating:
4.0

Customer did not leave a comment.

Ryan Ploeger 
Rating:
4.0

Very friendly customer service.

Denise Schunn 
Rating:
5.0

It was after closing and they stayed late so I could pick up the vehicle. So Great.

Jack Carpenter 
Rating:
5.0

Customer did not leave a comment.

James Warf 
Rating:
5.0

The friendliness of the manager and employees!!!

Ron Riddle 
Rating:
5.0

Customer did not leave a comment.

Scott Wilbourn 
Rating:
5.0

The manager at Valley Mini Storage is absolutely amazing! She is professional and friendly. I won't rent from any place else!

Ron Riddle 
Rating:
5.0

This is not something you did, but I was unclear about the return process. I put my keys in the box before making pictures of the odometer and gas meter. Maybe state to the customer verbally to be aware of this before they drop keys in. Again, I should have paid better attention, but it would be helpful.

Jennifer Munsey 
Rating:
5.0

You were great! Stay the same!!👍

Jamie Southern 
Rating:
4.0

Customer did not leave a comment.

cheryl fuller 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

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