Customer Reviews for Valley Liquor & Gas Station
(U-Haul Neighborhood Dealer)

Rating:

1.0

I did not know how to check in on the app as i don't use app's the lady in the store did not know what to do when to get another person when i explained to him that i did not know how to use the app he gave me a phone number to call - when i called u-haul after being transferred to the correct area the lady i spoke with was wonderful - she walked me through the entire process. when i finally went back in side the man i spoke with gave me the wrong dolly so i paid for a dolly i could not use. The truck was great it was just that location

Rating:

3.0

Wi-Fi didn’t work. Unable to complete online process. Overcharged for gasoline refill. Will contact U-Haul separately for refund.

Rating:

1.0

Person onsite refused to check us in for the truck. He gave us a number to call to check in but no one answered it. I had to call another number for U-Haul to get someone to check us in. Should have taken 5 minutes. It took an hour.

Rating:

1.0

Operator charged me for fuel and a service charge after I dropped truck off and left the facility claiming tank was not refilled to the proper level. I have photos of fuel gage and odometer that disprove his claim and charges of approximately $40. FRAUD!!

Rating:

1.0

Maybe provide a little less shady service, I literally didn't bring anything into the dirty cabin that I disapproved of in the form and took pictures up so I couldn't have left any trash or gotten anything dirty as I was wearing clean clothes yet they're trying to charge me a cleanup fee. I drove the vehicle about 13 miles & put $25 worth of gas in. I looked at my receipt I just got and they said I left it below the original level which isn't possible because it was below 1/8 and I filled it past that marker. They also are trying to charge me for an extra day when the rental was for 24hrs starting at 11am and I dropped it off at about 7PM the same day. Original Quote: $40 UPDATED COST: $122

Rating:

1.0

Maintain vehicles, don’t expect customers to do this. Have staff who can process pick up and drop off. Be customer focused.

Rating:

4.0

The location is fine, though it was a bit unexpected to be a drop off location when I pulled up so I was unsure I was in the right spot. Also, online I was set to drop off in American Canyon so that also confused me, but this was much more convenient!

Rating:

1.0

Absolutely horrible experience picking up and a terrible experience dropping off. This place is worthless.

Rating:

5.0

Great check in experience, can't think of any recommendations.

Rating:

3.0

know what you are talking about before you tell the customer their total charges because the lady I had to deal with had no clue what she was talking about and tried to charge me an extra $110.00 more then what the real total was, she tried to charge me for 2 days when I returned the truck in 5 hours plus she tried to charge me for 80 plus miles when I only went 37 miles and she tried to charge me over $80.00 for gas when the truck had more gas in it then when I took it, Thank God the guy I got the truck from and I also took a picture of the milage and gas level before I took the truck, needless to say I was a little pissed off because an easy truck return turned into 2 hours

Rating:

5.0

I feel sorry for these people...they will need to deal with dirty, smelly unit now.

Rating:

4.0

If you live in the Silverado Resort area, this is a convenient drop off location. Otherwise, look for a different place.

Rating:

5.0

Nothing! Book on line and all the steps are done - team at the U-Haul location were excellent

Rating:

2.0

Took forever even though I completed the process online the guy kept helping everyone who walked into the store and told me to wait then he took 30 minutes to process everything and give me a key. Which he didn't take off of my time I was renting for so I didn't get my full time that I ordered. Definitely won't use this location again.

Rating:

4.0

I recommend for anyone picking up a UHaul from this location that you go in the day before and speak in person to the purveyor.

Rating:

1.0

The owner operator at Valley Liquor refused to serve me. He gave me a 1-800 number to Uhaul customer service. The customer service team rebooked me as I stood inside of the Valley Liquor & Gas Station and watched the owner operator serve other customers, but not me. The rebooking took 35 minutes on the phone. Even after the Uhaul customer service team called him and talked with him he still would not serve me. After 45 minutes of being in his store did he reluctantly take my information and provide the key to the truck. This is my worst Uhaul rental experience.

Rating:

1.0

I was charged for equipment they didn't have in the truck. Difficult check in.

Rating:

1.0

This was the worst drop off experience ever. I had to deal with the cashier who told me the person working uhaul wasn’t in that day. The truck didn’t get checked in for three days after numerous calls from my part.

Rating:

1.0

They never started my rental. I had to call for my key number. They did not have the Appliance dolly that I had reserved and NEEDED. The truck had the check engine light on and no gas. I had to call uhaul office several times and the whole experience took like 45 minutes. Since the rental never started I could not end it when I returned the truck.

Rating:

1.0

Have customer service rep do job right, my contract says i was issued 1 truck and the actual truck was something different, when i returned to location te return it said mulage was lower than checked out. Even after i brought with more gas than i picked up you guys still charged me. Days leading to rental date changed my location 3 times so what is the purpose of booking onlime and each email following up said your equipment is guaranteed. So you broke guarantee 3 times? This is by far worst experience ive had with any rental company i am very dissapointed.

Rating:

5.0

Great service. Smooth and easy rental.

Rating:

1.0

The clerk needs a better understanding of how to run uhaul certified dealer. I had a short amount of time to access the location that I was moving equipment from, so I booked the uhaul at a specific time to accommodate this situation. I booked everything through uhaul online, all I needed was to show the clerk my app with the “key code” from the truck, but this clerk made me waste 30-45 minutes by calling a uhaul operator (no complains with them. They were excellent!) because he didn’t know what truck key I needed, all while this location only had one (1) truck available!! When the uhaul operator finally spoke with him, he just heard the truck number from them and hung up. I asked if he had more than one key available but the clerk ignored me and stayed quiet, acting guilty for his poor customer service. I will never recommend this location of uhaul to anyone after my experience with the clerk.

Rating:

1.0

Showed up and the guy was no help. Said his internet was slow so I should go somewhere els. Registered the gas at 3/4 tank and it was below that. Terriable customer service. They should not be allowed to rent U haul to people

Rating:

4.0

Good service.

Rating:

1.0

Educate your employees.

Rating:

3.0

This isn't a comment for the pick up location, but for the reservation process. I reserved the truck nearly a month in advance for my preferred location at 8 am. Less than 24 hours before, I was notified that the time would be instead be 4 hours later at noon at a location that was nearly an hour drive away. I had one day to make this move and the reservation was worthless. The return of the $50 reservation fee was insufficient for such an expensive rental. I am not pleased.

Rating:

3.0

I am very disillusioned with U-Haul service on the whole. My truck’s location was moved three times and even canceled on me once. Were it not for the excellent customer service of Nicolas in the call center, my daughter’s move to college would not have been able to happen. I will definitely be thinking twice about using U-Haul again. Very disappointing

Rating:

3.0

I had the truck for 3 1/2 hours. When I returned it I gave the keys and paperwork to one of staff, and she told me that was all and that I was good. Four days later someone else from the location called to ask me I'd returned the truck yet. Apparently the staff member I left the keys with didn't communicate that to anyone else. Heck, it's a very small operation, they could have just checked outside to see that the truck had been returned. They just don't really seem to know what they're doing.

Rating:

1.0

At this location staff not knowledgeable about rental Process I had to wait for one person who did not speak well English its not the service I normally received

Rating:

4.0

Quick and easy accet

Rating:

5.0

Truck was not clean driver and passenger area had some trash

Rating:

2.0

Man who helped me input th wrong drop off address and created a huge issue I had to,call uhaul several times to resolve. I also could barely understand him which added to the confusion.

Rating:

1.0

After 3 trips to the store and 2 hours after reservation time, we finally got the key. Won’t rent here again.

Rating:

1.0

When I returned the truck, there was no one working there who could examine it to see that there was no damage. That made me very nervous bcs I know someone who was charged for damage they didn't do to a rental car. The guy who worked there didn't know anything about U Haul and wouldn't even write on my contract that I brought it back without damage - VERY FRUSTRATING. Never going there again.

Rating:

1.0

Management of the location was terrible. Only had the the vehicle in my possession for 1 hr and a half, drove it for 10 miles. I was charged with additional 170 miles due to the miles not being inputed/updated correctly from the previous trip. After explaining to the employee and showing him pictures, letting him know that it’s was impossible for me to drive 170 miles in a 1 hr and a half duration. He simply didn’t know what to do in this situation. They charged me by default. He said to contact the owner to see how they would go about it. It’s been a back and forth, still haven’t came to a conclusion.

Rating:

1.0

Terrible service I had to hunt for the owner. Dirty pads. Took two hours to go through the process. Lots of back and forth with the liquor store employee to track Rosen the uHaul rep Terrible

Rating:

2.0

You have really watered down your business model with these independent locations. The pick up location was a liquor store. The first employee had no idea how to utilize the equipment. Then the person who had a rough idea took 45 mins to complete the computer inputs required and provide the keys to the vehicle. Also, their printer did not work, so they were unable to provide me with any type of contract or receipt. The individual asked if he could take a picture of his computer screen with my phone camera so I could have some sort of documentation. A complete disaster and huge waste of time at this location. U-Haul and customer service have nothing in common.

Rating:

4.0

I reserved the truck and picked it up a few days later. After I was on the road uhaul changed my drop off location without my consent. As a result I had to drive two hours out of my way to return it.

Rating:

2.0

Have the proper equipment rented online

Rating:

2.0

It took 30 minutes for the staff to get to me (the prioritized people coming through the gas station buying cigarettes). I had already filled out all my information online. The amount of work needed was very minimal but I had reserved a dolly and wanted to pick that up, so the app wouldn't work. They did not have a dolly. The truck had a low tire & the engine light was on for that. They told me to air up the tire. Not really at the top of the game.

Rating:

2.0

I downloaded the Ap to make it easier for me to pick up the truck. It took me 10 minutes after I’d arrived on site to complete all the procedures. I did this as an on line because I didn’t want to go inside because I’ve been self isolating for over two months. After going through all the on line requirements, I had to go inside the store to pick up the keys to the truck. The line was at least 20 people long so I had to stand inside the store for more than 15 minutes to get to the register.

Rating:

1.0

This location was having a lot of problems with their "system". I think they might need a new computer. They turned away several people with reservations despite having tons of trucks in the parking lot. They lost my reservation (or couldn't access it). After waiting for over an hour, I got the number of the person who is in charge, and he was very helpful and ultimately we were able to get the truck. The truck had a half full tank of gas and did not include the furniture pads or dolly that I reserved (and was charged for). Unfortunately, I will not rent from here in the future.

Rating:

4.0

Car was dirty. I don't care as long as I don't get charged to clean it. Only issue was the wiper blades were crap and made it dangerous to drive in the rain

Rating:

3.0

Representatives were friwndly and professional. Information entered online didn't appear to be available. Had to re-entered. Windshield was dirty; representative only partially cleaned it. Otherwise, vehicle was clean and well-maintained.

Rating:

3.0

The floor of the truck was dirty, but aside from that it was fine. I did request and confirm a 17 foot truck for $29.95 but the day of the rental it was changed to 20 foot truck for $39.95. I let the agent know who I spoke on the phone with who said she couldn't change the amount so I followed up via message through the app and never got any response. I feel like I was tricked into spending $10 more dollars. If I was allowed to rent a 17 foot truck but then UHaul no longer had one available and had to upgrade the size, I should not have been charged more.

Rating:

4.0

My only complaint is that I was given the wrong dolly

Rating:

1.0

I am very offended by uhaul and it’s employees, this last rental was a bad experience from start to finish.

Rating:

5.0

Use the app, very efficient and fast!

Rating:

5.0

Costumer service is great!!!

Rating:

3.0

Had to wait while U haul guy had to be called to check on low tires. Gas tank also showed empty.

Rating:

3.0

It's a convenience/liquor store location, the only way I could tell this was the drop off location was the navigation on my phone said this was the address and there was another uhaul truck parked there.

Rating:

1.0

Have truck available at closer locations. Have trucks available during the day that was reserved.

Rating:

5.0

Nice costumer service. Caring and professional

Rating:

5.0

My local contract connected me to regional manager who is able to arrange the truck I wanted and have it at the location for me to pick up. I was picking it up on Mother’s Day and they arranged a special time so that everybody could be with mother and I could pick up the truck. Great guy.

Rating:

1.0

The clerk was well meaning but clearly unequipped for the job. Stared at the screen perplexed for minutes at a time, with people in line clearly frustrated. You need to establish some minimum ability to do the job quickly and efficiently- even if they're new or ESL.

Rating:

1.0

I had a on line reservation and it took more than 30 min to locate the key for the rental. I will not ever use this location to rent a vehicle from. Additionally the truck was filthy. When I returned the truck, they wouldn’t check me in and said I would have to wait until the morning. Your smart phone application is marginal at best. I will use Penske next time I need a truck .

Rating:

4.0

Rental was there and ready on time .... I wish that the truck was better equipped in case if an emergency tho ...there were no jumper cables and no Jack in the truck and seems like those things should come standard in case there's a flat tire or dead battery ..just a thought

Rating:

2.0

More organized and transaction could’ve been smoother. Cashier wasn’t too confident in handling the transaction

Rating:

4.0

Since I only had the truck for 3 hours I think I should have got it cheaper than I did.

Rating:

1.0

They don’t really understand the app or how to provide the equipment you requested. I tried to return my rental keys to the man behind the counter because I didn’t see a drop box, and he insisted I needed to check out with him. I said no, the app said I was done, I know I’m done. They must be new at this.

Rating:

1.0

the U haul online system was done there was only one person was dealing with store, gas and me clients, , finally he gave me truck after more than 90 with verbal approval of owner of gas station,