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Customer Reviews for Valley Gas Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
1st off I made a reservation for pick up at 8am. the online system should have informed me the location does not open until 9. Once at the location they said they couldn't find my reservation which was a 1 way rental to PA. They redid the contract it was switched to a local which I didn't realize until I got the text later that I had to return truck to that location later that day. I did call the U-Haul service line who was able to make the correction but I whole heartedly believe they just didn't want to give up that truck at that location.
Robert CStaff doesn’t know how to book a reservation.
Peter LComputer wasn’t working, took 30 minutes just to get the system on. No dolly and was charged for one. I asked him 3 times to make sure I wasn’t charged for it, he assured me everytime that I wouldn’t be. When I got the receipt I was charged for it. I needed it but apparently he didn’t have any even though. No other trucks were being rented out at that time.
Joe MIt was a good experience
john tNobody answers the phone. Got charged extra for gas after I put more than I started with. I will be stopping my credit card payment
STANISLAO CAbsolutely horrible experience. They rig the vehicles and change mileage. Everyone make sure to take pictures of miles before and after… lesson learned. Horrible customer service from yari Maldonado.
Donna POnly thing was when I was returning the truck, the online link to “return truck” wasn’t working I tried reloading to re do it so I can take pictures of the odometer and of the truck it wouldn’t load up.
Albert Ait is a shame that these vehicles are so poorly maintained, i use this locations at least twice a month because it is close to our storage unit, we transport food to feed those in need and at times we have to adjust how we load the truck to keep any food from touching the bed of the trucks. We have complained several times and nothing has changed at all.
joseph Mwas overcharged from what I signed up for online. no pop up about mileage cost when reserved online and no mention at all at pick up about mileage cost.
Robert HI’ve rented vans in the past and never ever had service this good !!! I would definitely recommend this location to all my friends, Bobby went above and beyond my expectations when it comes to service and professionalism !!!
sal mThe staff was extremely helpful the service was excellent and I will rent from them again
gregory DI had a great experience at this location. The gentleman was very pleasant and answered all my questions and was very efficient. I will rent from them in the future.
Michele MNice customer service and friendly service..
Minol SI had difficulty adjusting the mirrors on the truck and the employee at the location did not know how to help me. However, the employee was friendly and polite.
Steve DI have no works everything is ⭐️⭐️⭐️⭐️⭐️
JUAN LAbsolutely nothing. Everything was quick and easy. Thank you guys
Robert CThis is the 3rd time that I've rented from Valley Gas, Alex was very professional, helpful and friendly going above and beyond making it a pleasant experience. I will definitely be going back next time I need truck or van to move. Thank You, Rob 👍
Robert BAn older guy at the front desk refused to let me use the bathroom because quote “it’s a boy shop back there only and I won’t let a girl back there”. I found it very rude and sexist and had to use a bathroom somewhere else even tho it was an emergency.
Jennifer MAlex and Bobby are the best .. Always a pleasure .. Uhual Should give the customer a full tank of gas and when they return it they fill it up so there’s no guessing ..
Joseph MNothing
craig hWhen I received my final bill for my rental yesterday. I felt I should have been given some sort of break on the mileage due to not being able to get the size truck I originally reserved. My original reservation number was 24553177. When I came to the location to pick the vehicle up it was blocked in by a trailer. The shop worker/owner not 100% sure was unable to move it. So there I was in a pinch. I had to get a vehicle to move my stuff from one location to another location by the end of the day. So I had to take a smaller vehicle the van and run multiple trips. Where if I had the truck it would have been 1 trip. I should definitely be discounted due to the inconvenience on the location part not my. Also when I returned the truck approximately 6:20 the trailer was still blocking the trailer. I have pictures if you would like.
nunzio rThey went above and beyond my expectations , friendly and help me unload the trailer and told him and he said that the tires on the trailer were no good he will have them changed and the wiring also fixed
Hal Nn/a
Andrew BApp / share 24/7 wasn’t working. Manager at gas station extremely helpful and responsive.
Thomas MRental was very easy from reserving over the internet to picking up the truck at this location. Owner was very friendly and courteous.
Peter Cgreat experience
John MVery Nice Will Repeat Very Professional
Robert BTwo different people Called me on the return date asking where the keys to the truck where even though I still had the the truck (still in the allowed time frame) and never had dropped it off. Then also received a butt dial that night. The fact that I am just now a month later getting the receipt is crazy
Christina MI picked up the van at 9:16 am. The gentleman behind opened store was late but very courteous and helpful. I got in the van and as I started to drive I noticed the tank was on E. I put $15.00 on it, of which I hardly even used. Then I received a bill in my email stating one charge.. for gas! I put $15.00 why should I get charged $9.00 for gas? You should not charge anything. In fact I should be reimbursed bc the van was left with 1/4 tank.
Anna ANice van fast service
ralph mThe location should open at 8:00am. 9:00am is very late for rental of vehicle. For example Home Depot starts at 6:00am.
paul gI booked a one way from Staten Island to New Jersey for a 15ft truck as well as moving equipment. This reservation was booked last month and made for Tuesday the 26th. On Sunday the 24th, I received a call from Valley Gas advising me they did not have any one ways and was unsure why I’d be able to book through Uhaul. Being desperate on time I agreed to take the 15ft and return it back to Staten Island by 9am Wednesday morning. Even though I would need to pay more. On Monday the 25th I received a call from valley gas in Staten Island advising me they had just received in a 20ft truck that would qualify for one way to New Jersey for an additional $10 and agreed. It was also at this time that Valley Gas advised me they do not have any moving equipment, I.e pads, dollys, and blankets that I originally reserved and therefore went out to purchase all the above last minute the day before the truck was obtained. I confirmed with Valley Gas I would be there for 9am. When I arrived on a Tuesday the 26th I was helped by a very nice gentleman who advised me his boss had filled him in on everything. He confirmed we were taking a one way, asked us for the zip code we’d be heading, confirmed that we could take it TO ANY UHUAL WITHIN this area, and finished up the paper work. I was charged for $195 which was an agreed upon amount and he advised me to walk to their driveway and essentially get the vehicle myself. When I got into the vehicle there is 1/2 tank of gas. I have a photo of the dashboard as well as an entire video of the cab or the car to document. I THEN SEE that on the contract it says there was 3/4 which was just false. Especially that I have now been charged to fill the tank back to 3/4 of a tank when this was 100% a falsely documented amount. My issue with Valley has arises when I drop off the Car with Uhaul in Passaic. I’ve been advised that it showed Staten Island as the drop off by Kevin. This was at 6:40 pm.
shannon MJust make sure upon returns everything is in order, clean, gas and no damage
Justine CGreat service
William QAfter wasting an hour and a half of our time, the equipment that was rented was not available at this location nor was it available anywhere near that location. We had to settle for some thing that we didn’t want because of the mixup
benjamin tI did my reservation for 8am pickup the place was closed and open after 9am and keep waiting on the street and when I complained they told me that’s U-Haul mistake and also when I returned the car they charge me for fuel and I returned the truck with gas more than I have it when I pickup the truck and also the place was closed and open by 9am
Samy MThe first truck I was assigned had issues which i fortunately noticed before leaving facility. John was very helpful in immediately switching me to another truck which turned out to be fine.
JOEL MValley Gas provided exceptional service and a beautiful, clean and most importantly safe van for my trip. I will use them for all my future trips and recommend them to family and friends.
Gina D