Customer Reviews for Used Book Warehouse
(U-Haul Neighborhood Dealer)

1,309 reviews

3801 Hwy 35 N   Rockport, TX 78382

(361) 727-1529

Office Hours

  • Mon-Sat: 9 am–6 pm
  • Sun: 10 am–5 pm

Services at this Location:

Contact Us

(361) 727-1529

3801 Hwy 35 N
Rockport, TX 78382

Services at this Location:

Office Hours

  • Mon-Sat: 9 am–6 pm
  • Sun: 10 am–5 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Lynne Kottman 
Rating:
4.0

Renting experience was good. Truck windshield was covered in bugs. Took 15 mts of scrubbing to clear.

John Jenkins 
Rating:
5.0

Customer did not leave a comment.

Douglas Watson 
Rating:
4.0

Customer did not leave a comment.

Aaron Faulkner 
Rating:
5.0

There are several UHaul locations in our small town, and we always choose this one. Jim is professional, friendly and accommodating. 5 Stars in our company's eyes!

Sea Products Development 
Rating:
5.0

Customer did not leave a comment.

Albert Pina 
Rating:
5.0

Customer did not leave a comment.

RODNEY VESTAL 
Rating:
5.0

Jim is very hospitable

Jerry Jamison 
Rating:
5.0

Very friendly

Joe Cross 
Rating:
5.0

Customer did not leave a comment.

George Baber 
Rating:
4.0

Easy turn in

CHARLES BROOKS 
Rating:
5.0

Customer did not leave a comment.

Michael Footit 
Rating:
5.0

Customer did not leave a comment.

Paulo Cesar Cabeceiras 
Rating:
5.0

Customer did not leave a comment.

VICENTE VARGAS 
Rating:
5.0

Customer did not leave a comment.

BRUCE FRAZIER 
Rating:
5.0

Friendly and knowledgeable representative. Easy to get along with.

Joseph Crigler 
Rating:
4.0

Customer did not leave a comment.

Daniel Winkles 
Rating:
5.0

Customer did not leave a comment.

Henry Gehring 
Rating:
5.0

Customer did not leave a comment.

MIKE ODEN 
Rating:
4.0

Either produce what you offer or recommend another company to them.

Paul Lief 
Rating:
5.0

Nothing everything was great

Eric T Strange 
Rating:
5.0

Customer service was spontaneous and very efficient. Great guy.

Jawuan Johnson 
Rating:
4.0

Customer did not leave a comment.

PENNY FUSTE 
Rating:
3.0

Very friendly. It’s a combined business so I was a little confused at first.

Michael Lay 
Rating:
5.0

Customer did not leave a comment.

Roxanne Barganier 
Rating:
4.0

Customer did not leave a comment.

Cary Buresh 
Rating:
5.0

Customer did not leave a comment.

Antonio Zepeda 
Rating:
5.0

Jim was very friendly and super helpful, I would recommend this location to anyone and will certainly book through there the next time.

Anthony Vokey 
Rating:
5.0

Outstanding service and will make this my permanent business with all my future moves and will also recommend to all my families and friends

Jonathon Hernandez 
Rating:
5.0

The car trailer wasn’t dirty but the brakes on the trailer are defective. Every time you take off or stop the trailer slams forward or backwards because the manual brake assembly isn’t working. Hauled good but very annoying

Paul Miller 
Rating:
5.0

Very easy rental. Very helpful owner.

Charles Sablatura 
Rating:
4.0

My reservation was changed twice and pushed farther and farther back from my initial reservation location which added to my cost as I was charged per mile. The location was fine and the gentlemen was kind, but my overall experience was not so great.

EULALIO PENA REYNA 
Rating:
5.0

Customer did not leave a comment.

Don Shepard 
Rating:
3.0

Customer did not leave a comment.

John Dennis 
Rating:
5.0

I discussed what I needed to complete my job in advance. I had used this drop-off before with great success. A very knowledgeable and helpful individual.

Daniel Flynn 
Rating:
4.0

Customer did not leave a comment.

John Alexander 
Rating:
5.0

Customer did not leave a comment.

Alise Whitted 
Rating:
5.0

Great guy to deal with. Pick up some good books as well.

John Phillips 
Rating:
5.0

Very helpful and accomodating.

Tom Thurlow 
Rating:
5.0

N/A

KIM HINES 
Rating:
5.0

Keep up the friendly and efficient service.

RICHARD CADDICK 
Rating:
5.0

All good

AJ FORREST 
Rating:
5.0

Customer did not leave a comment.

Chuck KISH 
Rating:
3.0

Customer did not leave a comment.

charles mccrary 
Rating:
4.0

HAD A HARD TIME USING THE APP TO RETURN UNIT AFTER HOURS mARK

Reginald Raveling 
Rating:
2.0

Customer did not leave a comment.

bobby burritt 
Rating:
5.0

Customer did not leave a comment.

Chuck KISH 
Rating:
5.0

Customer did not leave a comment.

Zackary Nesloney 
Rating:
5.0

Great place , one of the best uhaul rental places i have dealt with , highly recommend

JOHN RALEY 
Rating:
3.0

Customer did not leave a comment.

Richard Small 
Rating:
5.0

Customer did not leave a comment.

Kevin Craft 
Rating:
5.0

Customer did not leave a comment.

PAUL BLUMRICK 
Rating:
4.0

Customer did not leave a comment.

Lee Hagy 
Rating:
5.0

Great experience, fast and easy. Rented a trailer with no issues. Will use again.

STACEY MEANY 
Rating:
5.0

Customer did not leave a comment.

Connie Murray 
Rating:
5.0

U-HAUL is the BEST!

Freddie Willie 
Rating:
5.0

The office building was a bit misleading. Better signs maybe. The GPS took me to the wrong location but there were lots of uhual units here so it was east to find that way. Could use some improvement but great overall service.

Shelby Bessette 
Rating:
5.0

Customer did not leave a comment.

WENDY SIMMONS 
Rating:
4.0

Customer did not leave a comment.

LILLIAN BAXTER 
Rating:
4.0

door was hard to open

Chuck KISH 
Rating:
4.0

Customer did not leave a comment.

Jay Brown 
Rating:
5.0

Customer did not leave a comment.

Sea Products 
Rating:
5.0

Customer did not leave a comment.

Douglas Smith 
Rating:
5.0

Customer did not leave a comment.

Donna Steinle 
Rating:
5.0

This is not fault of Used Book Warehouse but of UHaul, the app did not allow trailer return thru the app. Not impressed with the U-Haul app as it appears to have a lot of bugs. It was unreliable on the rental end and at drop off.

John Hunt 
Rating:
5.0

Jim is always prepared when I pick up the equipment. He is friendly and provides excellent customer service. I have used this location for over 10 years.

REBECCA BOSTON 
Rating:
5.0

Customer did not leave a comment.

Matthew Nodine 
Rating:
5.0

Customer did not leave a comment.

Patrick Creamer 
Rating:
5.0

Customer did not leave a comment.

David Luquette 
Rating:
5.0

Customer did not leave a comment.

THOMAS MIKULASTIK 
Rating:
5.0

Customer did not leave a comment.

David Breiten 
Rating:
5.0

This location and owner are awesome

Robert Hamilton 
Rating:
4.0

Customer did not leave a comment.

john peters 
Rating:
5.0

Customer did not leave a comment.

Guy Racette 
Rating:
5.0

Great guy

Mickey Viar 
Rating:
5.0

Customer did not leave a comment.

kent brock 
Rating:
5.0

Excellent customer service

Beatrice Mack 
Rating:
5.0

very friendly and accommodating. went out of his way to make sure the customer was happy.

Masin alex 
Rating:
5.0

All was good. Thank you

Rick Schott 
Rating:
5.0

Customer did not leave a comment.

Greg Yarbrough 
Rating:
5.0

Customer did not leave a comment.

Russell Graham 
Rating:
5.0

Customer did not leave a comment.

Don Shepard 
Rating:
4.0

Customer did not leave a comment.

Jamey Guarascio 
Rating:
5.0

Great experience

Peter Pallesen 
Rating:
5.0

Quick and easy.

BEVERLY NOWLIN 
Rating:
5.0

This U-Haul location in Rockport, TX, is just a hole in the wall, but the owner was nice and did an outstanding job. The service was fast and the drop off was easy. I also had to change my reservation just a few days prior to pickup and all went well. Highly recommended.

Steven Shawn 
Rating:
5.0

Customer did not leave a comment.

John Nightingale 
Rating:
5.0

Customer did not leave a comment.

Daniel Durkee 
Rating:
5.0

Customer did not leave a comment.

Grant Hayslip 
Rating:
5.0

Staff was so nice and helpful. We will use again when the need arises.

Ryan Breaux 
Rating:
5.0

Customer did not leave a comment.

Jeffery Hutt 
Rating:
5.0

Customer did not leave a comment.

Steven Thomas 
Rating:
3.0

Customer did not leave a comment.

Ken Skogen 
Rating:
5.0

Customer did not leave a comment.

Michael Thomison 
Rating:
5.0

Customer did not leave a comment.

Campbell Janse 
Rating:
5.0

Customer did not leave a comment.

John Fredrerick 
Rating:
4.0

Repair the driveway.

Ruth Garza 
Rating:
5.0

Customer did not leave a comment.

DHARMESH PATEL 
Rating:
4.0

Customer did not leave a comment.

Thomas Barry 
Rating:
4.0

The address from the U-Haul site took us to the middle of the street, about 1/4 of a mile away from the actual location. We had to look it up from the name of the place on Google maps to find it.

Chandra Lewis 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

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  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

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