Customer Reviews for PRM Partners LLC
(U-Haul Neighborhood Dealer)

385 reviews

209 Lucille St   Lafayette, LA 70501

(337) 326-4885

Office Hours

  • Mon-Fri: 9 am–4:30 pm
  • Sat: 9 am–2 pm
  • Sun: Closed

Services at this Location:

Contact Us

(337) 326-4885

209 Lucille St
Lafayette, LA 70501

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–4:30 pm
  • Sat: 9 am–2 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

i submitted a prior review about this rental. I also should warn everyone that the mileage estimations are EXTREMELY tight and really not an accurate representation of the mileage required for the trip so that extra mileage charges will accrue and at $1/mile, believe me this adds up...... Rent from PENSKE.... they have unlimited miles for essentially the same price rental. UNLIMITED..... the Uhaul approach of not really allowing enough mileage for the quotation given is a BAIT AND SWitCH technique , and the overall rental may cost the unwary consumer substantially more.... in my case it was only $10, but I can envision where the unwitting consumer may get hit with substantial overage charges... RENT FROM PENSKE>>>> their commitment is firmer.

David M. 
Rating:
5.0

Customer did not leave a comment.

Stormy L. 
Rating:
5.0

Wonderful experience with my Uhaul rental. Thank you

Ashley G. 
Rating:
5.0

anyone looking to rent a UHaul truck needs to go to this location, friendly helpful staff, clean well maintained location, easy in and easy out with the truck

GAGE M. 
Rating:
5.0

Customer did not leave a comment.

ellen L. 
Rating:
5.0

Make sure customers put gas in the vehicle before bringing it back

Jimmy G. 
Rating:
2.0

Customer did not leave a comment.

Darrell P. 
Rating:
5.0

Great staff

Linda B. 
Rating:
5.0

Customer did not leave a comment.

SID J. 
Rating:
5.0

Customer did not leave a comment.

joanne V. 
Rating:
5.0

The truck smelled like smoke and had leftover items from the previous user. Check in and drop off process was so easy though. Overall a good experience & would do it again.

Jaice D. 
Rating:
5.0

Manger was Great and new employee did her best to handle everything. Very nice and professional

MICHAEL L. 
Rating:
5.0

Customer did not leave a comment.

bobby R. 
Rating:
3.0

Customer did not leave a comment.

melissa D. 
Rating:
5.0

Customer did not leave a comment.

Gerard D. 
Rating:
5.0

Customer did not leave a comment.

Annette V. 
Rating:
5.0

In the past, I rented from U-Haul to get around while my car was in the shop. At these rental prices, though, I will start using Uber while my car is in the shop. It cost me over $260 for 32-hours. Thanks!

ricky P. 
Rating:
5.0

Customer did not leave a comment.

DEBORAH G. 
Rating:
5.0

Customer did not leave a comment.

Marvin B. 
Rating:
5.0

Customer did not leave a comment.

Susan R. 
Rating:
5.0

Everything went smoothly. I received a reminder call, and all the ladies were super nice.

Shanika M. 
Rating:
5.0

Customer did not leave a comment.

Kelly R. 
Rating:
4.0

Customer did not leave a comment.

Tyra S. 
Rating:
4.0

Customer did not leave a comment.

Holly P. 
Rating:
5.0

Customer did not leave a comment.

Dana A. 
Rating:
5.0

Thanks for all y'all do y'all are Lifesavers

Greg C. D. 
Rating:
5.0

Customer service was great

Royal H. 
Rating:
5.0

Customer did not leave a comment.

Rachelle K. 
Rating:
1.0

Horrible check in (waited 45 mins for someone to come, no one was there). The add-ons I purchased (furniture pads and furniture dolly), they did not even have on the site. Frustrating to say the least!

Alexis P. 
Rating:
5.0

Customer did not leave a comment.

Lynn J. 
Rating:
1.0

We were held up for 2 HOURS because of employee negligence. UHaul caused us to be those 2 hours late to our destination therefore losing the bid on the equipment we were travelling for and STILL wants to charge us $700. Because they were unable to provide an on time service, we made a 10 hour trip for nothing AND lost the equipment we searched for weeks to find. Not to mention the truck was extremely dirty and the drive was extremely shaky. We were at our pick up location 15 minutes early and on a strict time line. Unfortunately, UHaul treated us as disposable. We want a refund and for UHaul to drop these charges.

Kelsey L. 
Rating:
1.0

The money left over from the mileage i didn't use never came to my account .

Yasmine L. 
Rating:
5.0

Customer did not leave a comment.

Tina F. 
Rating:
5.0

Great customer service!

Brianna H. 
Rating:
1.0

They Put wrong Mileage Out number, they did not have the receipt ao that I can claim any reimbursement

Mehedi H. 
Rating:
5.0

Everything is exelent.

CARLOS O. 
Rating:
2.0

Gas mileage was not correct reading as on plan on paper that I sign. Charge me more for fuel that was wrong from the start

ROSALIND M. 
Rating:
1.0

I filed a report about water leaking in the truck on the same day I rented the truck I have yet to be called back or compensated for my damages but I am still being charged for the services I do not understand !

Vernon P. 
Rating:
5.0

Customer did not leave a comment.

Ashley N. 
Rating:
5.0

Customer did not leave a comment.

Wendy D. 
Rating:
5.0

Customer did not leave a comment.

MaryBeth B. 
Rating:
5.0

Customer did not leave a comment.

Dale D. 
Rating:
5.0

Nothing I told a few people about you the same day I bought back the truck

Edmond A. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth H. 
Rating:
1.0

Actually have the reserved equipment at the location.

Davin B. 
Rating:
5.0

Customer did not leave a comment.

Martina S. 
Rating:
4.0

Customer did not leave a comment.

Jerome P. 
Rating:
4.0

Greeted me upon arrival and after mentioning the issues with the vehicle they said that they would note them in the system

Steven R. 
Rating:
5.0

Everything was perfect!

Lakeisha M. 
Rating:
2.0

The vehicle was not clean at all. There were crumbs and an empty cigarette pack in the cup holders. It also reeked of said smoke and was very unpleasant to be in during our pick up. The vehicle served its purpose well but it could stand to be cleaner in the driver cab.

Javier G. 
Rating:
5.0

Customer did not leave a comment.

Latasha B. 
Rating:
5.0

Na

Hugo C. 
Rating:
5.0

The U-Haul was full of roaches I had to personally take it to the car wash and clean out the back of it b4 I could even move furniture it's not the sites fault I don't think but Maby y'all should make sure customers clean the back of the U-Hauls after use it's not fair to the next to deal with situations like that

Sheavon N. 
Rating:
4.0

Customer did not leave a comment.

Eddie C. 
Rating:
5.0

This location did what it was supposed to do. My initial reservation for my rental vehicle was at a different location. UHaul moved my reservation to this location, which was further from my destination. This resulted in more mileage (charged) due to having to travel farther.

Ryan L. 
Rating:
5.0

Customer did not leave a comment.

RYAN D. 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS F. 
Rating:
3.0

Did not get the remaining balance back.

Natasha R. 
Rating:
5.0

Customer did not leave a comment.

danielle D. 
Rating:
5.0

great customer service

Hilda J. 
Rating:
5.0

Super customer service

BRENT R. 
Rating:
4.0

Customer did not leave a comment.

Chad T. 
Rating:
5.0

Customer service was excellent, professional, welcoming and informative on services and products available along with being accommodating.

Cyntrell E. 
Rating:
5.0

Customer did not leave a comment.

Rachelle K. 
Rating:
5.0

Customer did not leave a comment.

Lucretia F. 
Rating:
5.0

Customer did not leave a comment.

Jamien M. 
Rating:
5.0

Customer did not leave a comment.

gail T. 
Rating:
5.0

Customer did not leave a comment.

Jaime T. 
Rating:
5.0

Everything was done professionally and to my liking. Thank you

STEPHANIE O. 
Rating:
4.0

Customer did not leave a comment.

Henry H. 
Rating:
5.0

Only issue was the drop box for the 24 hour drop off. It seemed as though the key for the truck could have easily been taken put of the box and the vehicle ultimately being stolen. For me personally, it didn't matter, but from the business side of things, perhaps a more secure drop box.

KENNETH H. 
Rating:
5.0

Customer did not leave a comment.

Jasmine Y. 
Rating:
5.0

Customer did not leave a comment.

Garrett F. 
Rating:
5.0

Customer did not leave a comment.

VENETIA S. 
Rating:
5.0

I did overnight drop off

TAMIKA H. 
Rating:
4.0

Customer did not leave a comment.

George M. 
Rating:
3.0

Customer did not leave a comment.

India M. 
Rating:
5.0

Everything was very good with the van & the service lady was very helpful ! Excellent service ! Thanks 😊

KIM L. 
Rating:
5.0

Customer did not leave a comment.

Kevin W. 
Rating:
3.0

Customer did not leave a comment.

Kayla J. 
Rating:
5.0

My reservation wasn't ready until an hour later. I went to the place and the truck wasn't there so I had to go back when she called me a hour later.

Solange D. 
Rating:
5.0

Customer did not leave a comment.

BRANDY R. 
Rating:
3.0

I had horrible problems movers i hired thru uhaul dropped me then dident show I moved my stuff up three flights of stairs

christina Z. 
Rating:
4.0

Customer did not leave a comment.

jason G. 
Rating:
5.0

Customer did not leave a comment.

Sandy J. 
Rating:
5.0

Tow dolly had a tire out of balance

Kirby C. 
Rating:
5.0

Customer did not leave a comment.

Melanie G. 
Rating:
5.0

Great customer service! Above and beyond friendly..

Rachelle K. 
Rating:
5.0

I didn't find anything wrong. Thank you for being there when we needed you.

Daniel A. 
Rating:
5.0

Customer did not leave a comment.

Chandler O. 
Rating:
5.0

Everything was good

Tia H. 
Rating:
1.0

I requested for 24 hrs and did not receive it, she wanted me to get charged for another day, and she added safe trip on there and I declined it, I won't be renting from y'all ever again, the rates were double the price

MIRANDA S. 
Rating:
5.0

Customer did not leave a comment.

TERESA M. 
Rating:
5.0

Nothing!! Great customer service!!

sheryl D. 
Rating:
1.0

Customer did not leave a comment.

Rosalind B. 
Rating:
5.0

Customer did not leave a comment.

Brandy G. 
Rating:
5.0

Customer did not leave a comment.

Chester D. 
Rating:
5.0

Great customer service

James H. 
Rating:
5.0

Customer did not leave a comment.

ALFREDO G. 
Rating:
5.0

Clerk was extremely helpful and friendly. She handled a busy Saturday afternoon by herself with such professionalism.

Ryan D. 
No reviews have been submitted for this location.

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