Customer Reviews for United Rent A Car
(U-Haul Neighborhood Dealer)

356 reviews

239 E Ridgecrest Bl   Ridgecrest, CA 93555

(760) 301-5596

Office Hours

  • Mon-Fri: 8 am–5:30 pm
  • Sat-Sun: 10 am–2 pm
Special Operating Hours
  • 5/27/2024: Closed
  • 7/4/2024: Closed
  • 9/2/2024: Closed
  • 11/21/2024: Closed
  • 12/25/2024: Closed
  • 1/1/2025: Closed

Show All Hours

Services at this Location:

Contact Us

(760) 301-5596

239 E Ridgecrest Bl
Ridgecrest, CA 93555

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–5:30 pm
  • Sat-Sun: 10 am–2 pm
Special Operating Hours
  • 5/27/2024: Closed
  • 7/4/2024: Closed
  • 9/2/2024: Closed
  • 11/21/2024: Closed
  • 12/25/2024: Closed
  • 1/1/2025: Closed

Show All Hours

No photos available
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
4.0

Make sure you vehicle inspection are done with costumer, so what happened to us doesn’t happen to them. And only get to use equipment half the time rented for.

SHIREY HODGE 
Rating:
5.0

Customer did not leave a comment.

SHERRY CLARK 
Rating:
5.0

Customer did not leave a comment.

JAVIER NEGRETE 
Rating:
1.0

Customer did not leave a comment.

Andy Lanyi 
Rating:
5.0

Customer did not leave a comment.

Steven Ward 
Rating:
5.0

Customer did not leave a comment.

Jasmine Daniels 
Rating:
5.0

Customer did not leave a comment.

PAULA Atchison 
Rating:
4.0

Provide the truck where they say it should be. Had to drive 120 miles to pick it up! Nightmare when you’re moving the next day!

brett dodds 
Rating:
5.0

Customer did not leave a comment.

Horace Williams 
Rating:
5.0

The people were wonderful. I had a very hard time disconnecting the trailer I rented from hitch. It was the new type of disconnect module and I actually had to call friends to help me get it off.

Melissa Price 
Rating:
5.0

Customer did not leave a comment.

Ralph Davis 
Rating:
5.0

Customer did not leave a comment.

Debbie Nance 
Rating:
4.0

I think if the client is present, they should be able to help check you in or out. It’ll be a lot quicker than sending links and having to upload pictures. That’s one part I don’t like about the process that I would change.

Leticia Velasco 
Rating:
5.0

Customer did not leave a comment.

MATT WARE 
Rating:
5.0

Customer did not leave a comment.

Tanzi Brock 
Rating:
3.0

Customer service was terrible and i got a call, voicemail, text and email saying i didnt return the equipment when i did i put the keys in the drop box because the location was close upon my return time. I had the vehicle less than an hour

Patrick Ray 
Rating:
4.0

Thank you

GAIL LINDBLOM 
Rating:
5.0

Customer did not leave a comment.

Steven Sillings 
Rating:
5.0

Customer did not leave a comment.

Nikko Austria 
Rating:
5.0

Everything out the rental was great from the friendly staff, to notch trailer, to the easy check out. 5 star

GREGORY BENADOM 
Rating:
5.0

Customer did not leave a comment.

Jorge Mendez 
Rating:
3.0

Customer did not leave a comment.

Amy Doss 
Rating:
5.0

Customer did not leave a comment.

JERRY LEWIS 
Rating:
5.0

Customer did not leave a comment.

MARIA LOYA 
Rating:
5.0

Apparently bugs on the windshield is ok. If the back is dirty, we get charged $ 25.00. Believe.....a clean windshield would make a world of difference.

Ken Broude 
Rating:
4.0

Customer did not leave a comment.

JONOTHAN NORMAN 
Rating:
3.0

Customer did not leave a comment.

Jenny Patricia Rivera Pineda 
Rating:
5.0

Customer did not leave a comment.

Renee Lovern 
Rating:
3.0

I was dropping off a trailer and didn't know where to park it. The female employee was helping another customer when I came in so gentleman working on the lot directed me on where to park the trailer. The female said she would email a receipt. I dropped the trailer off and by noon I had not received a receipt, so I called and got voicemail. I ended up driving back down to the dealer to ask for a receipt and had to wait in line for a half hour. Would have been much easier if I had received the emailed receipt.

Ann Gregonis 
Rating:
2.0

I got charged at pick up and at drop off so now i need to wait to go ask why

Jerry Hayden 
Rating:
4.0

If they make a reservation on line make sure that the reps know that the u hauls around them have them. Instead of making them drive a ridiculous amount of time out of their way.

jeanette mobbley 
Rating:
5.0

Customer did not leave a comment.

Christopher Bowhay 
Rating:
4.0

The truck had the wrong amount of gas as the paperwork said if I would not of checked I'd had to pay for someone else gas . The AC did not work thank God I only used this truck an hour it was 100 degrees here . But I was still charged full price for uhaul . The people are great very nice it's not the people it's uhual .

Daniel Smith 
Rating:
5.0

Customer did not leave a comment.

SAMUEL LEDADOM 
Rating:
5.0

The hitch design was brilliant. Smooth riding no jerking... Congrats to your hitch design team. The system worked flawlessly with my TOW package for my explorer 2017.

BILL IRELAND 
Rating:
4.0

Cleaner vehicles, windshield was very dirty.

Samuel McMullen 
Rating:
5.0

Customer did not leave a comment.

Paul Simmons 
Rating:
3.0

Clean vehicles

Samuel McMullen 
Rating:
3.0

Pick up and drop off area are very hard to navigate with trailers. Not a lot of room.

Casey Williams 
Rating:
5.0

Customer did not leave a comment.

Christopher Arbizu 
Rating:
3.0

The girl that helped me seemed preoccupied and when hooking up the trailer yo my hitch she hit my car and said nothing. My son inlaw was there and asked if he could help and she geabed the trailer and hit mt car. I was in my SUV and he was with her. He didn't tell me till we were leaving, knowing i was gonna be mad. Mad at the fact she was rude after taking the picture and walked off and never said a word about scrapping my SUV me. Won't go back to this location

Nancy Goodwin 
Rating:
5.0

Customer did not leave a comment.

PATRICIA DAVIS 
Rating:
5.0

Customer did not leave a comment.

Malinda Lerma 
Rating:
4.0

Customer did not leave a comment.

Nancy Goodwin 
Rating:
5.0

The girls working there were really nice &.helpful.i will.rent from there again. Thank.you.

KIM COHEN 
Rating:
5.0

I only rent from this one location. Friendly and efficient. In and out quickly. Rented for years.

Wallace Martin 
Rating:
5.0

Nothing customer service was excellent

DAVID SCOTT 
Rating:
5.0

Customer did not leave a comment.

Katie Burckhardt 
Rating:
4.0

The 24/7 renting/pickup could be explained better. I was waiting for some sort of message to tell me my locker code. I didn't realize I had to go to U-Haul.com, set up account, enter my reservation number, provide photos, and 3 contacts because of out of state DL, before I would get a key code. My plan to start at 7am turned into 8:30. 😖

Darrell Beltz 
Rating:
2.0

I was overcharged. Explanation was “it’s all about timing”. Unacceptable. I’m very disappointed with Uhaul.

Stephen Adams 
Rating:
5.0

Customer did not leave a comment.

Karen Reyes 
Rating:
5.0

Customer did not leave a comment.

Seth Gerler 
Rating:
5.0

Nothing All the ladies in the Uhaul store where pleasant and nice

CECILIA PIERCE 
Rating:
3.0

Customer did not leave a comment.

Nelson Hernandez 
Rating:
5.0

Truck was new and in great condition, ust what we needed. Staff at location was very professional and had us on our way in record time.

Edward Ebert 
Rating:
3.0

The trailer was very dirty. It had grease covering much of the floor. This grease was difficult to clean and it took me a 45 minutes to clean it up. The pick up location did not offer to clean it up but did give me packing blankets to cover it with. I decided not to do that as it would have created a trip hazard.

Keith Ray 
Rating:
1.0

Terrible customer service the lady messed up on my paperwork multiple times. I had to leave the first time and go back to work because she took so long. I had to come back to get the trailer after work. Very slow, bad customer service.

Austin Ellis 
Rating:
5.0

Customer did not leave a comment.

Alicia Martin 
Rating:
3.0

Basic U haul drop off. Performed as expected. No associate contact was made.

Emmanuel Montellano 
Rating:
3.0

Customer did not leave a comment.

Nidica Ray 
Rating:
5.0

Customer did not leave a comment.

MAX PLANTE 
Rating:
5.0

Nothing your customer service was excellent

DAVID SCOTT 
Rating:
2.0

I lived in Bishop California I had to drive to richcrest 2 hours away to get my truck and then I had to drive from Bishop to Bend Oregon do you take that spare you all It cost me more money to get to bed this time and it ever has to be located someone else who you guys think you guys are charging not much breaking money when there's no truck in a small toin a small town pull your butts out of your head and gets to s*** done you guys owe me more money and I want to get 200 and some dollars back when I turn the truck in early I pushed my butt to get that truck back 2 days earlier because I can get some money back I don't care if he guys offered 2 days extra on my time or executive miles that just saved me no money I'm pretty much you cut me more money

Lenny Leblo 
Rating:
3.0

Customer did not leave a comment.

KEVIN MOLLENHOUR 
Rating:
5.0

Dropped off after hours so did get to see inside. Talked to the people on the phone and the drop off was completed. Easy peasey.

Daniel Husk 
Rating:
4.0

the clerks were quite friendly and helpful but the truck hadn't been cleaned from the last time it was used

David Allen 
Rating:
1.0

Customer service sucks. The woman behind the counter was rude and called me a liar. Then said she was charging me extra for gas even though I showed her photos of the gas gage. I will be disputing the extra charges and calling uhaul to complain.

Becky Alkire 
Rating:
5.0

Happy for being able to drop off to another location

James McDorduck 
Rating:
5.0

Customer did not leave a comment.

JOSEPH HANSEN 
Rating:
5.0

Most friendly staff. They were very helpful after a terrible experience with the rest of uhaul.

Andreas butte 
Rating:
2.0

Customer did not leave a comment.

Brian Nyamwange 
Rating:
3.0

Personnel did not know anything about the uhaul side of things and really was uninterested in trying to help.

REBECCA REDINGER 
Rating:
5.0

Have some shade trees so the metal trailer parts can be touched without 3rd degree burns 🤣

David Rasmussen 
Rating:
5.0

The staff at this location is awesome ! They go above and beyond.

APRIL MCDERMOTT 
Rating:
1.0

Second time I rented. Second time I had trouble with the “after hours” (3pm) return. Website repeatedly said “you have been timed out” immediately after signing in. I was charged $20 return fee b/c I couldn’t use the website return.

CHRISTOPHER MICH STEVERS 
Rating:
4.0

Personnel unhelpful. Uhaul AC was weak and sporadically worked

Markson Samantha 
Rating:
3.0

I would recommend a friend here but only for pick up Monday-Friday. The cargo trailer we rented was left in the dirt with a truck blocking it. The girl working the front desk had to help us lift it to get it on our truck. If you need a Uhaul, this place has them. But don’t rely on great customer service.

Sara Orlando 
Rating:
1.0

I was given a truck that leaked gas. I lost $133 in fuel. I would like to be reimbursed

Denise Rodriguez 
Rating:
3.0

Customer did not leave a comment.

Raschele Ogbuehi 
Rating:
5.0

Customer did not leave a comment.

Daysi Flores 
Rating:
5.0

Customer did not leave a comment.

CARL CARTER 
Rating:
5.0

Just continue to be there. Thank you.

Tonia pyle 
Rating:
2.0

Had a reservation for 2 weeks. Showed up no truck.

Bobby brown 
Rating:
5.0

Customer did not leave a comment.

Ulises RomeroUrbina 
Rating:
4.0

Customer did not leave a comment.

Dan Clemens 
Rating:
1.0

We were given a trailer with lights that only worked sporadically and then had a very difficult time being able to contact customer service or the roadside assistance while on a cross country move!! Completely unacceptable

Rebecca Smith 
Rating:
4.0

Customer did not leave a comment.

leon schorr 
Rating:
5.0

Customer did not leave a comment.

Frederic Pearl 
Rating:
5.0

The desk help is always the best. Go out of their way to find solutions !

APRIL MCDERMOTT 
Rating:
1.0

We were just given keys and told to bring it back with half a tank. We weren’t shown which Uhaul was ours, we had to figure out based off of which one the key worked with. We brought it back with half a tank like directed and was charged an additional $50 for five gallons of gas which is ridiculous. If we would have been instructed correctly it would have been prevented.

mari ancira 
Rating:
4.0

Had to ask the girl to come check mileage and gas she was going to just do it after I left. Is he also was unable to tell me exact amount that I would be charged. Im not ok with that

APRIL MCDERMOTT 
Rating:
3.0

I did mobile return because they don’t open until 10am…like really?!!! That is so late! I would’ve been so annoyed if I was picking up and had to wait till 10am to get the truck and start loading!!!

Rebecca Munier 
Rating:
5.0

Very nice and quick! Very seamless transaction!! Thanks!

Drew Cosgrove 
Rating:
5.0

very quick and easy to complete paperwork and get on the road

Don Scofield 
Rating:
5.0

Take 3 minutes to drop off , check and sign to release.

Jora Barseghian 
Rating:
5.0

Chanell was vary nice and professional. She maid us feel like we were family.

Christopher Brown 
Rating:
5.0

The truck needed to be cleaned out some. Lots of scratches on the outside and a cigarette burn on the seats. The girls in the office were great. They did such a good job and were very kind to us

Victoria Torix 
Rating:
5.0

Very nice personel!!!

Drew Cosgrove 
Rating:
5.0

Did make the trip from Ohio to California, but truck not running right costing over $1100 dollars in gas for 2400 miles, wiper blades being shot, and only water in the windshield washer tank, was not a very enjoyable trip with this truck. Normally I get good vehicles from Uhaul, but not this time.

Ronald Reed 
Rating:
5.0

Truck was dirty and door was broke

Glenn Bassar 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top