Customer did not leave a comment.
Jessica J.
Customer Reviews for Underground Sales
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
In person rental was flawless. The UHaul app was unusable. Please make a useable app.
Dennis M.Friendly people ...everything went as planned.
Florence K.Gentleman who waited on me very pleasant. Hooked up trailer in seconds and off we went. Loved the spring assist on gate!
Guy G.Not sure what the business hour were at this location. I had scheduled for a 6:45 pick up and arrived 10mins late. The guy at the place was complaining about me being late because he had a guy sitting in his driveway to buy a car for 5000 dollars. He explained how I was wasting his time and that I need to be there on time for pickup. Very rude experience .
Frank R.Great costumer service and very nice
john K.It was an easy process, I don't have any comments for improvement. Thank you.
Ethan J.Love this place
victor A.The owner was late at the store and I got charged more than what I'm supposed to I only went 40 miles they said I went 90 miles there's no way I clocked it I live 17 minutes from my new home it's only 21 miles a way I only did one run with the U-Haul Van then I went right back to U-Haul 21 miles 21 miles that's 42 miles where you getting 90???? 315 560 3087 I would like a supervisor from U-Haul to call me I will never use U-Haul again
Daniel M.Good people
Anthony B.We were running late and called the dealer and he was very understanding. Couldn't have moved without them. Booked day before as well, so convenient.
Vaughn Q.Although I probably would use this location again because it's right down the street it was very difficult because the person working there didn't know anything about truck rentals and had to keep calling her boss and we were on it timeline and it took about 40 minutes to actually get the truck and get moving so not really her fault but it was very slow !!!
Anne W.Great place
victor A.Made life easy
victor A.Facility hooked up trailer and everything was fine. I wish I knew a 6x12 trailer only has a 4.5 foot opening as I ended up not being able to use the trailer.
Chad D.Victor was very friendly and accommodating. His help with our rental was exceptional.
michael S.Quick, polite service.
Tracy P.I honestly returned the truck with more gas that was in it and still got charged for 3 gallons for $15 which is BS. Never Again. Period. Still haven't received any money back from my deposit either. Fu. I have a very good attorney, period. From:Steven DeRochie
Steven D.First class rental experience. Friendly and accommodating.
William B.Rented the trailer one way . The dropoff location was 41 miles out of my way. 82 total miles! Had I been warned about that I'd have used my own trailer and paid toll road both ways. Thanks for the warning. Never again!
Nicholas J.Polite and very helpful and friendly
Katie J.very knowledgeable and courteous owner
David G.The trailer we were given, the tires were so bald the metal was showing. I have pics to prove it. And the roadside assistance guy said it wasn't us that did it and he gets this problem all the time.
Andrea M.Left turn and stop signal did not work. Had to buy a new on. Right side parking light on the topdid not work. Left tire had 5 psi in it when i got home from picking it up and it had to be filled up multipe times during the trip
Drew K.Our u haul partner was awesome! Very responsive and professional. Appreciate him and his service.
Peter W.I was late picking up the truck because I didn't know I had to be there right at 10 AM. And was told that I was late and I almost gave my truck away.
Melissa H.Owner was very nice
Tyler D.I was lied to about my rental of a utility trailer, the location I had reserved for pickup was changed at the last minute by the local U-Haul regional office and made me drive to a different location and cost me time and gas and the trailer I picked up was dirty and filled with debris and broken glass from the previous rental , a absolutely unacceptable condition and dangerous this was a horrible experience, I never want to do business with your company again !!!!
gregory T.Easiest guy to deal with
Victor A.Great people no hassles
Victor A.Best uhual service ever
Victor A.Great service
Victor A.The employee at this location did not follow any COVID precautions. Wearing of masks is mandatory in public stores and is the expectation.
David W.Thank you for your service
OD H.Quick, easy and friendly. Clean equipment that was ready to go.
Mark B.