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Christian Patenaude
Customer Reviews for Underground Computer And Internet
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Saad was really friendly, helpful and supportive.
Saswat BaruahThank you
Kamran SianVery pleasant gentleman had me on the road in a few minutes, return was very easy with no surprises.
Jackson BoydUsed locations 3 times. Each time line up and chaos. Snowed Friday so they didn't take snow and ice of truck. Back door was left open so snow inside. Made job slippery and dangerous. Truck was for 1 bedroom not 1 bedroom apartment. On positive side they kept my moving trolley safe after I forgot it
Herb BartonKeep it going; above average quality of service is seemingly harder and harder to find these days; great customer care at this location; polite, understanding, responsive, respectful, and friendly. Only recommendation is to set the default tank level at half; quarter gets tricky; depending on where one is traveling a quarter tank may present challenges if refuelling (especially if in heavy city traffic and heavy access to city gas stations). As such with a half tank or full tank puts the mind at ease that gasoline won’t be an issue until the return trip when one has to fuel prior to returning.
Ilia MayerI already have a favourable impression of U-Haul from past positive experience (often 320 Queen East) but Sadi is the best customer service agent ever. He was friendly and found solutions for every need. Shravan was great too, and I observed him competently and efficiently helping other customers at the same busy time.
Freeman WallaceExcellent team and amazing experience !!
Tony RoostExcellent customer service, the U-haul representative at this location was friendly, informative, and waiting next to the vehicle when I arrived for pick up!
Adam MiculisI I picked up a truck that had no gas in it, and was told if i put gas in it I would be reimbursed for the gas, and given a small discount on the rental (like $3). I returned the truck a hour early and got neither the discount or the reimbursement.
Cody Wilson-konderkaI reserved dolly which was not available
Jalaj KhannaThe young fella was polite, extremely helpful.
Sujananth ThirunavakkarasuGreat location and excellent customer service !!
Tony RoostThe service was so friendly and helpful!
Carol LinRental experience was merely functional. Truck was available on time, smooth pick up and bring back process. However the truck smelled like a homeless person had slept in it, and it was handed to us with only a 1/8 tank full. That meant I had to refill the tank during the moving, which led me to poorly gauge how much gas was necessary to bring back.
Remi LouvieauxThis is the best location, the staff was very nice and responsive when I called for questions.
JUAN GOMEZ MARTINEZStraight forward. Very nice staff. Efficient. Will be back again. Thank you.
Joseph ChanVehicle was very dirty, and the rep didn’t seem at all interested
Graham MauceriGetting information and check in was great! The sales representative was efficient and informative. The whole process was smooth. The U-Haul website and dashboard options were also surprisingly supportive - the online check in, the videos (especially the "What can a 15' van hold"? series!); and the ability to modify my timings made me feel in complete control of the whole process! The driving in and out of the parking area also had lots of space, making it easy with such a big van. The truck itself was exactly what we needed: low floor ramp; no frills cab; etc. Suggestions and feedback for improvement: 1) Ride height warning signs are only in imperial - driving signs in Canada are in metric - consider at least 1 updated sticker in the cab for ease. 2) Left mirror continually needed adjusting as it kept tilting downwards as the ride went on 3) 1 more light in the cargo area would have helped, especially since we were doing most of our moving at night time 4) Brakes requires quite a bit of pressure - perhaps a tightening up for the brake lines? Thank you!
Christopher LeeThe staff here also was very kind and wait for me at the end of their shift just to drop off the truck. The location is a bit confusing tho
Daniela Rojas AceroEveryone was so friendly and helpful! So quick and easy! Made my move a breeze!! I would go back to rent a u-haul and moving equipment again :)
Nancy TheodoruA1 customer service ! Very good experience.
Tony RoostIt's not anyone's fault but maybe something to put on the radar. Canadian winters happen, and the bald summer tires that are on these trucks are straight up dangerous in snowy conditions.
Jonathan ViauThe staff were very polite, friendly and helpful.
JORDI MCLAUCHLINAmazing experience and great staff at this location. Very happy with the rental !
Tony RoostI rent from Uhaul all the time all across toronto, the guys at 456 Parliament are clearly the best.
Bereket BerheVery helpful and attentive staff - and the price is definitely right!!
Anthony NorthLove this location!! Very friendly and helpful. Will definitely recommend to my friends.
Saeil OhVery happy with this location ! Excellent customer support.
Tony RoostGreat customer service and good communication
Sanjeev TyagiTruck seemed sluggish, difficult turning. Gas seemed to kick in and kick out off and on
Matthew TaylorBoth the boys at location were very courteous and professional. I will recommend this location to everyone!
Sanjeev SuriAs usual everything went perfectly. The staff are friendly, polite and efficient. Outstandingly so, in fact. I think you will not find a better place to rent from.
Sandra lewisGreat experience.
Dominik HaakeCustomer support was good. They didn't have 10ft truck, but offered 15ft for same price. Had to pickup from another location that was 20 min away from nearest. Heads up, out of town (one way) trucks don't have winter tires like some of the local trucks (at least mine didn't). Very smooth rubber on those tires (Arizona plates) for a northern Ontario winter! Received truck with under a quarter tank, $75 brought it to half. Adjust your mirrors and take it slow!
Ethan Maskwould be good to clean graffiti off the truck but otherwise it worked well.
David ViolaExcellent communication and service. Very polite, friendly, and helpful!
Dawn MansoCar is clean and stuffs are very professional
Xin ZhangThere was no washer fluid . It does matter for winter driving.
Sahil AlurkarVERY HELPFUL DEALER
Russ PopoffGreat customer service ! Have rented from this location many times.
Tony RoostLove this place. Would definitely recommend this location. Very kind and helpful!
Saeil OhGreat service
ROBERT BALLThe customer service at this location was phenomenal. I will be sure to continue using this location for any future UHaul rentals!
Eleanor HoweHe was very helpful, respectable and answered all my questions.
Adam BillingsThe owner is an exceptionally kind and intelligent man who really puts his heart and soul into this business and his customers . Highly highly recommend. So easy to book online, on short notice , fantastic location . Exceptional customer service , excellent rates .
Carolynne ThompsonThe staff helped beyond the requirements of service .I definitely recommend them.
imad makkiI don't speak English, but this was not a problem for the workers, they are super professional, I am very pleased with them and the service.
Nazar RudenkoNothing .The guy who works at that location is very nice ,mannerly and respectful, His customer service is on Point. No regrets whatsoever .Thank you .
Nicole BryanVery courteous person and no unnecessary time delays.
ABDUL SALAMGreat service. Went above and beyond to help. Very friendly
Raimondo MallozziThis location has exceeded my expectations, the fleet is extremely well-maintained and the staff are highly professional and courteous. Highly recommended and I will refer friends and family.
James Seo