Customer Reviews for U-Stor Zephyrhills
(U-Haul Neighborhood Dealer)

811 reviews

36654 SR 54   Zephyrhills, FL 33541

(813) 715-9625

Office Hours

  • Mon-Fri: 9 am–6 pm
  • Sat: 9 am–4 pm
  • Sun: 9 am–12 pm
Special Operating Hours
  • 3/31/2024: Closed

Services at this Location:

Contact Us

(813) 715-9625

36654 SR 54
Zephyrhills, FL 33541

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–6 pm
  • Sat: 9 am–4 pm
  • Sun: 9 am–12 pm
Special Operating Hours
  • 3/31/2024: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

sean H. 
Rating:
5.0

The agent called me to ask if I made the trip okay. I assume of course that you knew where the truck was at all times. I appreciate the courtesy call. He also reminded me where to drop off the truck when I was unpacked and if I needed additional time to just call. The team was excellent and was very professional and friendly and actually made me feel appreciated with my business. AAAAA+ rating

Rick U. 
Rating:
1.0

The receptionist that assisted was a complete ass and should have taken the day off with that type of attitude. I will definitely look for another location next time

Tyruence C. 
Rating:
5.0

Customer did not leave a comment.

NESLY N. 
Rating:
5.0

The drop off location charged me for an extra day even though I turned in the Truck a day early. I turned it in Monday afternoon and they recorded it as turned in on Tuesday and charged me. I will dispute this on my Visa card.

jeffery L. 
Rating:
5.0

Customer did not leave a comment.

Mark B. 
Rating:
4.0

Customer did not leave a comment.

Rebecca S. 
Rating:
3.0

Customer did not leave a comment.

Nicholas M. 
Rating:
5.0

Keep the regular pickup trucks for renting.

Tonya S. 
Rating:
5.0

Everything was smooth and professional. Staff was informative.

Harold R. 
Rating:
2.0

The window did not work on the driver side the tires have very low pressure creating for the truck to be very unsteady on the role as I was driving and putting me in a dangerous situation since I was carrying a riding lawnmower in the back, and to top it off the guy at this location was very rude, to the point of telling me that I can go to another place if I don't like it their rules. Not a good experience! How can you guys make things better well the window could be fixed and the guy can help maybe a little pump or something to make sure the tires got the correct pressure at all time. But as far as the guys attitude not really sure what to say about that, But as far as the guys attitude not really sure what to tell you about thatother than not good to have a person like that representing a company. Usually when people go to these locations they might be going through situations we don't know what situation us people have going on and having somebody like that so I'm patient in room does not help the situation..

Juan D. 
Rating:
5.0

Customer did not leave a comment.

DAMIAN N. 
Rating:
4.0

Customer did not leave a comment.

Kristen T. 
Rating:
5.0

They always treat me good!!! I would highly recommend them over anywhere that rent U-Hauls!!!

Lavon P. 
Rating:
5.0

This was by far the best haul experience I have ever had. The service was exceptional and everything went exactly is planned. I have found my spot for my moving needs.

Michael R. 
Rating:
5.0

Owner/operator at the location was very helpful and courteous.

Umer S. 
Rating:
5.0

Customer did not leave a comment.

Daniel H. 
Rating:
4.0

Customer did not leave a comment.

Patricia D. 
Rating:
4.0

Customer did not leave a comment.

Nathan H. 
Rating:
5.0

Customer did not leave a comment.

KANDY T. 
Rating:
5.0

Customer did not leave a comment.

Michael P. 
Rating:
5.0

Great experience at U-Stor in Zephryhills! I was able to get a truck quickly and it was in clean and great shape. Everything went smoothly.

William C. 
Rating:
5.0

Customer did not leave a comment.

Michael D. 
Rating:
5.0

Customer did not leave a comment.

Dequavius T. 
Rating:
5.0

Customer did not leave a comment.

Priscilla R. 
Rating:
5.0

Customer did not leave a comment.

Christopher A. 
Rating:
5.0

Fast friendly service.

Tonya S. 
Rating:
3.0

The vehicle I was put in to drive 1600 miles in was in need of wheel alignment, was real enjoyable when driving next other big rigs.. also passenger wiper was shit. Probably going to use penske next time.

John M. 
Rating:
5.0

Customer did not leave a comment.

Joseph F. 
Rating:
5.0

Customer did not leave a comment.

Kevin F. 
Rating:
5.0

FIVE *****

Carlo K. 
Rating:
5.0

Nothing! The Brandon and Zephryhills staff members were extremely professional and provided exceptional services. I was impressed how both locations assisted me with my major move.

Chanda R. 
Rating:
5.0

Customer did not leave a comment.

Howard D. 
Rating:
5.0

N/A

YANCI L. 
Rating:
5.0

Wonderful customer service 👏

Melodye H. 
Rating:
5.0

Exceptional manager

John A. 
Rating:
5.0

Customer did not leave a comment.

Samuel R. 
Rating:
5.0

Excellent customer service. I do not see how there could be any room for improvement!

Manley H. 
Rating:
4.0

Customer did not leave a comment.

julie P. 
Rating:
5.0

Customer did not leave a comment.

Richard P. 
Rating:
5.0

Customer did not leave a comment.

Paul H. 
Rating:
5.0

Nothing I can think.

brenda F. 
Rating:
5.0

Customer did not leave a comment.

Stan B. 
Rating:
5.0

The staff here was the best . They took care of the rental from beginning to end. I will come back to them if I every need to rent another truck.

John S. 
Rating:
5.0

I didn't know there were 2 locations on 54. I went to the one closest to me and was met by the rudest man! He informed me I didn't have a reservation and said "You're at the wrong place! Try down the road!" Thank God! When I got to the right location I was met with welcoming smiles and voices! Needless to say, I won't EVER go to the 'other' place. Valerie and Kevin (?) were wonderful!! 10 stars!

LINDA LEE C. 
Rating:
5.0

Customer did not leave a comment.

Larry W. 
Rating:
5.0

The associates at this location were very knowledgeable and helpful. Very Friendly.

NEAL P. 
Rating:
4.0

Customer did not leave a comment.

Farreen S. 
Rating:
5.0

Ok

Jose T. 
Rating:
5.0

Customer did not leave a comment.

Paul M. 
Rating:
5.0

Outstanding customer service! Managers are very friendly and make the process easy. I highly recommend this location for all your U-Haul and storage needs!

Johnnie C. 
Rating:
5.0

Customer did not leave a comment.

Edward F. 
Rating:
5.0

Great people very friendly and helpful

Ralph M. 
Rating:
1.0

Charged me for fuel even though I filled

Anilkumar M. 
Rating:
5.0

Great people! No pressure. Quick and ready to go.

Ryan S. 
Rating:
5.0

Spray the trucks for roaches, we opened the truck box and there had to be a bakers dozen roaches scrambling around. I sprayed the box truck before loading my furniture. Other than that, I had a great rental experience.

joseph G. 
Rating:
5.0

Customer did not leave a comment.

Jessica P. 
Rating:
5.0

Customer did not leave a comment.

Miles M. 
Rating:
5.0

Customer did not leave a comment.

Cynthia O. 
Rating:
5.0

Most locations should be open on Sundays at least half day Like this one

SAYMON R. 
Rating:
5.0

Quick and easy

Dan A. 
Rating:
5.0

Customer did not leave a comment.

Shawn H. 
Rating:
5.0

Customer did not leave a comment.

Virginia P. 
Rating:
5.0

Great service, fast and proactive

Joshua M. 
Rating:
5.0

Customer did not leave a comment.

Sandy B. 
Rating:
5.0

Excelente . Company. Thank you very much

patricio J. 
Rating:
5.0

Kevin makes this such an easy process, full service with a smile!!

Andrea J. 
Rating:
5.0

Customer did not leave a comment.

Shirley H. 
Rating:
5.0

THE website IS HORRIBLE and is making a headache for this great location

James B. 
Rating:
5.0

Customer did not leave a comment.

Eugene M. 
Rating:
5.0

Could not be better! Kevin, Gina, Diana and team are just THE BEST!!

Andrea J. 
Rating:
5.0

Customer did not leave a comment.

Tyrone F. 
Rating:
5.0

Customer did not leave a comment.

Bonnie D. 
Rating:
5.0

Gina, Kevin and their team are always so wonderful and easy to do business with! Kevin takes the time to be sure you are comfortable with the vehicle, incl seat and steering wheel adjustments, etc., before you pull out. As well, the facility is always immaculate and secure.

Andrea J. 
Rating:
5.0

Customer did not leave a comment.

MARLYN N. 
Rating:
5.0

Customer did not leave a comment.

Richard S. 
Rating:
5.0

Customer did not leave a comment.

James V. 
Rating:
5.0

Can't think of anything to add. Great experience. This will be the place to go next time I need to rent a Uhaul.

Christopher C. 
Rating:
3.0

Drop off was easy. Was just upset that I put in over $150 of fuel because they gave it to me at the pickup location with only 1/8 of a tank. I was told at the pickup location that I would be comped for any additional fuel in it when I returned it but at the return was told I wouldn't be comped anything.

Lissette K. 
Rating:
5.0

Customer did not leave a comment.

Sanjay B. 
Rating:
5.0

Friendly, courteous, helpful, and informative. All that I could ask for in a rental experience. Thanks, Larry

LARRY D. 
Rating:
5.0

Good location and sevrvice

mark P. 
Rating:
5.0

Very fast and smooth trandaction

Theodor H. 
Rating:
5.0

Customer did not leave a comment.

Sharon B. 
Rating:
5.0

Great customer service!!!

Joseph A. 
Rating:
5.0

The manager helped me check the truck in and was extremely helpful.

Howard D. 
Rating:
5.0

Customer did not leave a comment.

Anthony O. 
Rating:
5.0

Customer did not leave a comment.

Blake H. 
Rating:
5.0

Customer did not leave a comment.

BETTY T. 
Rating:
5.0

Customer did not leave a comment.

Carol R. 
Rating:
5.0

The husband and wife who run this UHaul rental establishment are very professional, helpful, and courteous. Nice people. :-)

Steve D. 
Rating:
5.0

Customer did not leave a comment.

ELENI N. 
Rating:
5.0

Only thing I can say is it stalled on us 4 times.

Amy H. 
Rating:
4.0

I felt like we got ripped off on gas. Same amount we picked up.

Theda M. 
Rating:
5.0

Excellent service

Nancy G. 
Rating:
3.0

Poor customer service

Andre M. 
Rating:
5.0

The staff was friendly and helpful. I will definitely rent from here again if needed.

Katrina F. 
Rating:
5.0

This location is very understanding and work with you. My wife/mover dislocated her knee and messed up our timing. Called and let them know what happen, asked for an extension. They accommodated it. By far some of the best people to deal with. I just want to say thank you to them!!!!!

Travis M. 
Rating:
5.0

Customer did not leave a comment.

William D. 
Rating:
3.0

Customer did not leave a comment.

Carrie B. 
No reviews have been submitted for this location.

Additional Services at this Location

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  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

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