Customer Reviews for U-Stor Zephyrhills
(U-Haul Neighborhood Dealer)

813 reviews

36654 SR 54   Zephyrhills, FL 33541

(813) 715-9625

Office Hours

  • Mon-Fri: 9 am–6 pm
  • Sat: 9 am–4 pm
  • Sun: 9 am–12 pm
Special Operating Hours
  • 3/31/2024: Closed

Services at this Location:

Contact Us

(813) 715-9625

36654 SR 54
Zephyrhills, FL 33541

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–6 pm
  • Sat: 9 am–4 pm
  • Sun: 9 am–12 pm
Special Operating Hours
  • 3/31/2024: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Nicole Paulat 
Rating:
5.0

Great customer service!!

Senetra Williams 
Rating:
5.0

Customer did not leave a comment.

sean hill 
Rating:
5.0

The agent called me to ask if I made the trip okay. I assume of course that you knew where the truck was at all times. I appreciate the courtesy call. He also reminded me where to drop off the truck when I was unpacked and if I needed additional time to just call. The team was excellent and was very professional and friendly and actually made me feel appreciated with my business. AAAAA+ rating

Rick Unbehaun 
Rating:
1.0

The receptionist that assisted was a complete ass and should have taken the day off with that type of attitude. I will definitely look for another location next time

Tyruence Creary 
Rating:
5.0

Customer did not leave a comment.

NESLY NOEL 
Rating:
5.0

The drop off location charged me for an extra day even though I turned in the Truck a day early. I turned it in Monday afternoon and they recorded it as turned in on Tuesday and charged me. I will dispute this on my Visa card.

jeffery luneau 
Rating:
5.0

Customer did not leave a comment.

Mark Belben 
Rating:
4.0

Customer did not leave a comment.

Rebecca Still 
Rating:
3.0

Customer did not leave a comment.

Nicholas Mayton 
Rating:
5.0

Keep the regular pickup trucks for renting.

Tonya Sei 
Rating:
5.0

Everything was smooth and professional. Staff was informative.

Harold Renner 
Rating:
2.0

The window did not work on the driver side the tires have very low pressure creating for the truck to be very unsteady on the role as I was driving and putting me in a dangerous situation since I was carrying a riding lawnmower in the back, and to top it off the guy at this location was very rude, to the point of telling me that I can go to another place if I don't like it their rules. Not a good experience! How can you guys make things better well the window could be fixed and the guy can help maybe a little pump or something to make sure the tires got the correct pressure at all time. But as far as the guys attitude not really sure what to say about that, But as far as the guys attitude not really sure what to tell you about thatother than not good to have a person like that representing a company. Usually when people go to these locations they might be going through situations we don't know what situation us people have going on and having somebody like that so I'm patient in room does not help the situation..

Juan Diaz 
Rating:
5.0

Customer did not leave a comment.

DAMIAN NEWLON 
Rating:
4.0

Customer did not leave a comment.

Kristen Taplin 
Rating:
5.0

They always treat me good!!! I would highly recommend them over anywhere that rent U-Hauls!!!

Lavon Pearson 
Rating:
5.0

This was by far the best haul experience I have ever had. The service was exceptional and everything went exactly is planned. I have found my spot for my moving needs.

Michael Robertson 
Rating:
5.0

Owner/operator at the location was very helpful and courteous.

Umer Shafiq 
Rating:
5.0

Customer did not leave a comment.

Daniel Hernandez 
Rating:
4.0

Customer did not leave a comment.

Patricia Dunphy 
Rating:
4.0

Customer did not leave a comment.

Nathan Hogue 
Rating:
5.0

Customer did not leave a comment.

KANDY TATARSKY 
Rating:
5.0

Customer did not leave a comment.

Michael Pulis 
Rating:
5.0

Great experience at U-Stor in Zephryhills! I was able to get a truck quickly and it was in clean and great shape. Everything went smoothly.

William Corbett 
Rating:
5.0

Customer did not leave a comment.

Michael Dockery 
Rating:
5.0

Customer did not leave a comment.

Dequavius Tyrek 
Rating:
5.0

Customer did not leave a comment.

Priscilla Russell 
Rating:
5.0

Customer did not leave a comment.

Christopher alba 
Rating:
5.0

Fast friendly service.

Tonya Sei 
Rating:
3.0

The vehicle I was put in to drive 1600 miles in was in need of wheel alignment, was real enjoyable when driving next other big rigs.. also passenger wiper was shit. Probably going to use penske next time.

John Musser 
Rating:
5.0

Customer did not leave a comment.

Joseph Folz 
Rating:
5.0

Customer did not leave a comment.

Kevin Fennell 
Rating:
5.0

FIVE *****

Carlo Kebreau Jr 
Rating:
5.0

Nothing! The Brandon and Zephryhills staff members were extremely professional and provided exceptional services. I was impressed how both locations assisted me with my major move.

Chanda Ross 
Rating:
5.0

Customer did not leave a comment.

Howard Downer 
Rating:
5.0

N/A

YANCI LUGO 
Rating:
5.0

Wonderful customer service 👏

Melodye hannes 
Rating:
5.0

Exceptional manager

John Asch 
Rating:
5.0

Customer did not leave a comment.

Samuel Ramirez Colon 
Rating:
5.0

Excellent customer service. I do not see how there could be any room for improvement!

Manley Hoffman 
Rating:
4.0

Customer did not leave a comment.

julie pickard 
Rating:
5.0

Customer did not leave a comment.

Richard Perez 
Rating:
5.0

Customer did not leave a comment.

Paul Helman 
Rating:
5.0

Nothing I can think.

brenda frees 
Rating:
5.0

Customer did not leave a comment.

Stan Burts 
Rating:
5.0

The staff here was the best . They took care of the rental from beginning to end. I will come back to them if I every need to rent another truck.

John Schultz 
Rating:
5.0

I didn't know there were 2 locations on 54. I went to the one closest to me and was met by the rudest man! He informed me I didn't have a reservation and said "You're at the wrong place! Try down the road!" Thank God! When I got to the right location I was met with welcoming smiles and voices! Needless to say, I won't EVER go to the 'other' place. Valerie and Kevin (?) were wonderful!! 10 stars!

LINDA LEE CUSTER 
Rating:
5.0

Customer did not leave a comment.

Larry Whitaker 
Rating:
5.0

The associates at this location were very knowledgeable and helpful. Very Friendly.

NEAL PURVIS 
Rating:
4.0

Customer did not leave a comment.

Farreen Seirafi 
Rating:
5.0

Ok

Jose Torres 
Rating:
5.0

Customer did not leave a comment.

Paul MCClain 
Rating:
5.0

Outstanding customer service! Managers are very friendly and make the process easy. I highly recommend this location for all your U-Haul and storage needs!

Johnnie CLARK 
Rating:
5.0

Customer did not leave a comment.

Edward Follansbee 
Rating:
5.0

Great people very friendly and helpful

Ralph Martinez 
Rating:
1.0

Charged me for fuel even though I filled

Anilkumar Madireddy 
Rating:
5.0

Great people! No pressure. Quick and ready to go.

Ryan Smith 
Rating:
5.0

Spray the trucks for roaches, we opened the truck box and there had to be a bakers dozen roaches scrambling around. I sprayed the box truck before loading my furniture. Other than that, I had a great rental experience.

joseph garcia 
Rating:
5.0

Customer did not leave a comment.

Jessica preston 
Rating:
5.0

Customer did not leave a comment.

Miles Marker 
Rating:
5.0

Customer did not leave a comment.

Cynthia Orr 
Rating:
5.0

Most locations should be open on Sundays at least half day Like this one

SAYMON RODRIGUEZ VASQUEZ 
Rating:
5.0

Quick and easy

Dan Ammen 
Rating:
5.0

Customer did not leave a comment.

Shawn Hume 
Rating:
5.0

Customer did not leave a comment.

Virginia Proffitt 
Rating:
5.0

Great service, fast and proactive

Joshua Mclymont 
Rating:
5.0

Customer did not leave a comment.

Sandy Barnes 
Rating:
5.0

Excelente . Company. Thank you very much

patricio juan 
Rating:
5.0

Kevin makes this such an easy process, full service with a smile!!

Andrea Jones 
Rating:
5.0

Customer did not leave a comment.

Shirley Hubbard 
Rating:
5.0

THE website IS HORRIBLE and is making a headache for this great location

James Brawn 
Rating:
5.0

Customer did not leave a comment.

Eugene Martin 
Rating:
5.0

Could not be better! Kevin, Gina, Diana and team are just THE BEST!!

Andrea Jones 
Rating:
5.0

Customer did not leave a comment.

Tyrone Fane 
Rating:
5.0

Customer did not leave a comment.

Bonnie Duvall 
Rating:
5.0

Gina, Kevin and their team are always so wonderful and easy to do business with! Kevin takes the time to be sure you are comfortable with the vehicle, incl seat and steering wheel adjustments, etc., before you pull out. As well, the facility is always immaculate and secure.

Andrea Jones 
Rating:
5.0

Customer did not leave a comment.

MARLYN Naylor 
Rating:
5.0

Customer did not leave a comment.

Richard Staples 
Rating:
5.0

Customer did not leave a comment.

James Vance 
Rating:
5.0

Can't think of anything to add. Great experience. This will be the place to go next time I need to rent a Uhaul.

Christopher Cucinelli 
Rating:
3.0

Drop off was easy. Was just upset that I put in over $150 of fuel because they gave it to me at the pickup location with only 1/8 of a tank. I was told at the pickup location that I would be comped for any additional fuel in it when I returned it but at the return was told I wouldn't be comped anything.

Lissette Kunst 
Rating:
5.0

Customer did not leave a comment.

Sanjay Bhalala 
Rating:
5.0

Friendly, courteous, helpful, and informative. All that I could ask for in a rental experience. Thanks, Larry

LARRY DANIELS 
Rating:
5.0

Good location and sevrvice

mark parter 
Rating:
5.0

Very fast and smooth trandaction

Theodor Hinrichs 
Rating:
5.0

Customer did not leave a comment.

Sharon Buchanan 
Rating:
5.0

Great customer service!!!

Joseph Arnold 
Rating:
5.0

The manager helped me check the truck in and was extremely helpful.

Howard Downer 
Rating:
5.0

Customer did not leave a comment.

Anthony Oliver 
Rating:
5.0

Customer did not leave a comment.

Blake Harwell 
Rating:
5.0

Customer did not leave a comment.

BETTY TIPTON 
Rating:
5.0

Customer did not leave a comment.

Carol Ryans 
Rating:
5.0

The husband and wife who run this UHaul rental establishment are very professional, helpful, and courteous. Nice people. :-)

Steve Dale 
Rating:
5.0

Customer did not leave a comment.

ELENI NESLER 
Rating:
5.0

Only thing I can say is it stalled on us 4 times.

Amy Hamly 
Rating:
4.0

I felt like we got ripped off on gas. Same amount we picked up.

Theda Moore 
Rating:
5.0

Excellent service

Nancy Garcia Rivera 
Rating:
3.0

Poor customer service

Andre Mervil-Lamour 
Rating:
5.0

The staff was friendly and helpful. I will definitely rent from here again if needed.

Katrina Forte 
Rating:
5.0

This location is very understanding and work with you. My wife/mover dislocated her knee and messed up our timing. Called and let them know what happen, asked for an extension. They accommodated it. By far some of the best people to deal with. I just want to say thank you to them!!!!!

Travis Mckinnon 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

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  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

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