Customer Reviews for US Gas
(U-Haul Neighborhood Dealer)

281 reviews

1463 N Gravel Pike   Perkiomenville, PA 18074

(484) 552-2408

Office Hours

  • Mon-Fri: 8 am–8 pm
  • Sat-Sun: 10 am–8 pm

Services at this Location:

Contact Us

(484) 552-2408

1463 N Gravel Pike
Perkiomenville, PA 18074

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–8 pm
  • Sat-Sun: 10 am–8 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

It would have been nice to know before I spent time waiting for the clerk to get done with waiting on costumers all during my transaction that the truck I was renting had no ramp needed to go up to load heavy items

kenneth brown 
Rating:
3.0

Customer did not leave a comment.

Ryan Kingsley 
Rating:
1.0

Make sure that it is the right person that they are sending the info to. I’m NOT the right person but got an invoice for everything with someone else’s credit card info, name and address. Not good.

stewart lee 
Rating:
5.0

Used the truck for a 45 mile round trip. $130.00 plus is way too much. Don’t think I would use U-Haul again.

robert demeno 
Rating:
3.0

Explain to the associate that he should be a little more enthusiastic while checking me in. I'm paying 2400 bucks for the truck and he could care less that I was there. Gave me the key and said the truck was around back. Not impressed.

Wayne Whiteside 
Rating:
3.0

Customer did not leave a comment.

susan wagner 
Rating:
5.0

The service was great… but having to drive almost 20 miles out of my way to drop off a truck is inconvenient.

Michelle DeLong 
Rating:
4.0

Customer did not leave a comment.

Christina Levan 
Rating:
5.0

Customer did not leave a comment.

Patrick Farrell 
Rating:
5.0

Customer did not leave a comment.

Joao Rodrigues 
Rating:
3.0

Customer did not leave a comment.

Andrew Melinchuk 
Rating:
1.0

I was not happy with my rental because I wasn't notified about the pickup and drop off location being changed and caused me to use more mileage than what I had originally requested and I wasn't happy with the customer service representative trying to resolve the issues for me

Raquel Frye 
Rating:
2.0

Completely out of my way to return here but wasn't allowed to go anywhere else without an approval yet your site states drop off is a preference. I then had to pay for extra milage. Ridiculous. Also the person who runs this location asking us to park the truck in a specific spot for him. I don't work for him or Uhual

katherine heir 
Rating:
5.0

If you did not cost me an additional $22 you would be a great company, fleet management is your weak point or you do this on purpose to make additional money.

Lucian Badescu 
Rating:
4.0

The front tire on our truck was low on air and there was no way to fill it at the pick up location.

Rosemary Miller 
Rating:
2.0

My fee for mileage almost doubled overnight. Thanks so much for removing all doubt. It didn't used to be this way with U-Haul Now U-Haul sucks. Never again will I offer U-Haul my business.

John Richmond 
Rating:
2.0

The steering wheel was so old it was crumbling in my hand. The cab was very dirty. The employee refused to give me my employee discount which was in the notes and that was the last straw for me. I had rented a Penske two weeks prior and everything from the immaculate location and helpful employee to the immaculate clean truck was night and day compared to my uhaul experience. If I’m not given my cousins employee discount as a refund as I should have received but the man at US gas said he couldn’t apply it which I told him was not true, if I’m not given a refund for the discount I’m leaving bad reviews for my subpar experience with Uhaul. It was awful. It was more expensive for one day than a much larger 16 ft brand new truck with Penske… that is not right! Please fix this matter. You will see it in the notes of my account what should have been done.

Chelise Wilkerson 
Rating:
5.0

Customer did not leave a comment.

Keith Watson 
Rating:
4.0

Customer did not leave a comment.

Adam Forbes 
Rating:
2.0

I couldn’t use the truck. Didn’t know there was no ramp so I returned it within 10 minutes but still had to pay for the rental. Very frustrating

Larissa Gallagher 
Rating:
5.0

Customer did not leave a comment.

Karen Bush 
Rating:
1.0

When I went into the location the Uhaul business is second to the gas business and I was treated as such. I was put off to the side until the customers for the gas business were taken care of. Although the Uhaul was clean, as we were driving (in a torrential rainstorm) water was leaking through the window seals. The check engine light came on 35 minutes into the ride. I was not impressed by the business that rented me the Uhaul.

James Banks 
Rating:
3.0

Customer did not leave a comment.

Darryl Ryder 
Rating:
4.0

Customer did not leave a comment.

Eric Phillips 
Rating:
1.0

Customer did not leave a comment.

VERONICA ANTECKI 
Rating:
5.0

Customer did not leave a comment.

robert demeno 
Rating:
3.0

Customer did not leave a comment.

Donna Colliluori 
Rating:
5.0

After hours drop off.

Bruce Cartwright 
Rating:
5.0

Customer did not leave a comment.

ELLIOT SANCHEZ 
Rating:
2.0

Customer did not leave a comment.

Aaron Arsenault 
Rating:
1.0

No one told me I only had 63 miles. I got charged a total of $400 plus for renting a truck 26.5 hours. I have to get a truck this Saturday again. I will be doing business with Budget or Enterprise. I will never do business with Uhaul again!

SEAN SANDERS 
Rating:
3.0

This location was easy and simple to drop off at, called U-Haul customer service to select a drop off location and they recommended them to as the closest to my new home address.

Zachary Mueller 
Rating:
5.0

Customer did not leave a comment.

Justin Lister 
Rating:
3.0

Had to wait for the person in charge to get there

john Shoup 
Rating:
5.0

Customer did not leave a comment.

Steven Van Vleet 
Rating:
5.0

Customer did not leave a comment.

Zoraida Rios 
Rating:
5.0

Thank you!

Peter Heldt 
Rating:
5.0

Customer did not leave a comment.

Christine Mondello 
Rating:
5.0

Customer did not leave a comment.

GEORGE ALWIN 
Rating:
3.0

Ordered a furniture dolly with the truck rental. When I picked up the truck, he did not have one available. Created a problem for me to try a find one to help with the move. I called UHaul for help and spent 2 hours on the phone with no result. Horrible customer experience.

John Livezey 
Rating:
5.0

Customer did not leave a comment.

anecita damaolao 
Rating:
5.0

Customer did not leave a comment.

Tom Lutz 
Rating:
5.0

Attendant was so very helpful! Great vehicle for my needs! Will definitely use them again!

Paula Bywaters 
Rating:
3.0

I was made to wait for a long time even when I made the booking online. One customer service personnel servicng everyone really prolonged check-in process. Overall, proximity was good and associate endeavored to multi-task appropriately.

Sarah Nakayenga 
Rating:
5.0

Customer did not leave a comment.

PAUL DIANGELANTONIO 
Rating:
1.0

They gave my reserved van to someone else. I had to take a truck. I ordered 12 moving pads and the guy brought them out from the back, tossed them on the floor, they fell all over and he said here are your pads and walked away leaving me to pick them all up! WTF. How to I get my $50.00 because they did not have my reservation?

daniel Sheridan 
Rating:
1.0

Service was horrible 45 minutes to get truck alcohol bottles in truck way over priced had truck for 3 hours cost 310.00 dollars never again

JC Gibson 
Rating:
5.0

Customer did not leave a comment.

PAUL SHERWOOD 
Rating:
5.0

Customer did not leave a comment.

Margaryta Mykhailova 
Rating:
4.0

Customer did not leave a comment.

John Lucchesi 
Rating:
5.0

Customer did not leave a comment.

JOSEPH BAUZA 
Rating:
3.0

The mobile option was a mess. It did not work to pick up the truck. Had issues retiring the truck. When I called for help the lady I spoke with was very rude. The process was pretty painful on both ends

Eric Landis 
Rating:
4.0

Customer did not leave a comment.

Mary Edwards 
Rating:
4.0

Reserved for pick up at 630am. Was advised by mobile uhaul when logging in reserved truck could not be picked up until 8am. Arrived at facility at 8am and was advised their hours with uhaul are incorrect and they were open for pick up at 6:30. Although a big inconvenience the truck was in great condition.

Kimberly Schaeffer 
Rating:
5.0

Customer did not leave a comment.

THOMAS LARSON 
Rating:
5.0

Customer did not leave a comment.

Katie Aguirre 
Rating:
3.0

For a start provide the equipment that was ordered. I ordered a 15’ truck and it was confirmed. Within hours I received an email that my Cargo Van was ready to be picked up on date requested - in a different location then requested 10 miles further away. Was informed I would get a phone call the following day before 6 P.M. That did not happen. Not a good first experience. The gentleman at the location where I picked up the Cargo Van was helpful. Not his fault my originally ordered 15’ truck was swapped for a Cargo Van. Had to make two trips to move furniture rather then one trip which increased mileage/costs. Doubt I will ever rent from U-Haul again. Moving is never easy to begin with and the lack of any communication from U-Haul as promised didn’t help. Again the gentleman where I was directed to pick-up the Cargo Van is not to blame.

Paul MacDonald 
Rating:
5.0

Very professional and helpful.

David Vanpelt 
Rating:
1.0

Very disorganized. No explanation. No communication. I signed 1 form when picking up. Nothing when returned. Kept saying "phone". No idea what he meant. As i checked my phone hours later all the check in was thru links on your phone. I have no idea if i was even charged the right amount. I would not recommend anyone rent a uhaul from this place. Worst experience ever and i have rented many times over the years.

JANELL MARPLE 
Rating:
5.0

Customer did not leave a comment.

Michael Little 
Rating:
4.0

Customer did not leave a comment.

PATRICK RICCI 
Rating:
3.0

Customer did not leave a comment.

Susan Dodd 
Rating:
3.0

Customer did not leave a comment.

Raymond Lee 
Rating:
2.0

I was charged for blankets and moving items that I did not get.

Danielle Santoro 
Rating:
5.0

Electricity was out because of power outage. The owner was beyond helpful and still helped me complete rental so I could move my furniture. Thanks!

Adam Clemens 
Rating:
3.0

The truck rear door was not latched and it opened when we started driving. The store rep apologized when we returned the truck saying that the prior renter must not have latched it correctly. The truck’s motor was not well maintained. We were concerned that it might break down.

Coleen Saylor 
Rating:
3.0

Using the U-Haul online return never works, it’s the worst and I wish I would have went to Home Depot and rented a truck there.

Kerri Smith 
Rating:
3.0

I was satisfied

Carmen Estevez 
Rating:
3.0

Customer did not leave a comment.

Dan Yannantuono 
Rating:
5.0

LOVE KELLYS!

FRANKLIN SELLERS 
Rating:
4.0

Customer did not leave a comment.

Timothy Gruber 
Rating:
5.0

Customer did not leave a comment.

Anthony Snaith 
Rating:
2.0

We reserved at one location, but when I called to confirm, Uhaul said they moved us to another location because the first had no trucks. Fine, but an email notification would've been great. When we arrived at new location, their computer couldn't access UHaul's website to complete reservation. So I tried to do on my phone, but UHaul then said there were no trucks available, so wouldn't let me complete reservation. Kid at desk had to contact his cousin at home to do reservation on his laptop. 45 min delay. When we didn't return truck right at planned time, they called complaining that they had another guest waiting. We reminded them that we were delayed 45 min at start, so would be 45 min late returning. Once returned, they gave us a hard time about not refolding all blankets. Never heard of that before. Worst UHaul experience ever.

Ryan Folk 
Rating:
5.0

Customer did not leave a comment.

Stephen Famularo 
Rating:
3.0

I opted for self check-in via the U-Haul website. I created an account, submitting all of my payment and personal information. When it came time to pick up the truck, the U-Haul website required that I turn on location services. I complied, but the website did not recognize my location and, therefore, would not allow me to check-in. I tried it on another device (again, with location services enabled), with the same result: the U-Haul website could not find my location and would not allow me to finish check-in. When I went into the store, their internet was down and they could not check me in. This all resulted in a 45 minute delay in picking up the truck... which was really stressful, because we had someone watching our children while we were picking up the truck. You MUST improve this part of the self check-in or do not offer this service at all. It was incredibly inconvenient and will weigh on my mind when I need to rent another truck when we move to our permanent residence in 3 months.

Sean Clark 
Rating:
5.0

Customer did not leave a comment.

Matthew Francisco 
Rating:
4.0

Customer did not leave a comment.

Jim Owens 
Rating:
3.0

Customer did not leave a comment.

Holly Richardson 
Rating:
3.0

No improvement needed. Did everything on-line Was skeptical at first but all went smooth as silk!

Karen Lawrence 
Rating:
2.0

Customer did not leave a comment.

steve modrovsky 
Rating:
5.0

Customer did not leave a comment.

Justin Harlan 
Rating:
1.0

Horrible experience! Your customer service is terrible and doesn’t know how to deal with people. Your agents are even worse because they don’t care and you allow that to be the case. They get their money no matter what and that’s how they feel. The whole system Is messed up and needs to be re-evaluated!

Cristine Dolbow 
Rating:
2.0

It took about 30 minutes to complete the transaction. Vehicle was not road ready.

Macdonald Taylor 
Rating:
1.0

We had it booked for a 7am pickup and they didn’t include the lockbox for the key overnight so we had to wait until 10am for “hand delivery”. It was a 30 min drive away from us. We then got switched to a truck at Blue Hand Car Detailing in Lansdale that was closer to us for a 9am pickup, and no one there to give us the keys. We then got told there was one we could have in Doylestown, but then we ended up just picking up at the very first location offered in Perkiomenville, pushing us 3 hours behind schedule. This is unacceptable considering I had booked it over 4 weeks ahead of time.

Alex Otero 
Rating:
1.0

Customer service was rude and inexperienced. Truck was in rough condition. Uhaul moved my location to pick-up the truck the day before my move about 30 minutes away from my original location adding a significant amount of miles i had to drive subsequently increasing their profits from mileage. Seems like a scam to me. Once I got to the new location it took the young man nearly 20 minutes to find my reservation as he told me several times I was in the wrong location yet again. I explained they had just moved me to his location from another location and he was argumentative telling me I wasn't at the right location. Finally he found my reservation as he was spelling my name incorrect even though I spelled it for him over a dozen times. I have another very large move coming up in the next few months and will have to find a more reliable, professional truck rental company. From the reviews I've read online, Budget or Penske are much better options.

Philip Frayne 
Rating:
4.0

Customer did not leave a comment.

COURTNEY KEYO 
Rating:
4.0

Customer did not leave a comment.

JESSE REDMOND 
Rating:
3.0

Customer did not leave a comment.

Holly Lehr 
Rating:
5.0

The truck was ready when we requested and the whole experience went smoothly. The only thing that I would suggest improving was the infomation (no-line) concerning the insurance options was a little lacking and not really user friendly.

Philip Smith 
Rating:
2.0

No identifying features aside from the trucks themselves. Rental equipment is stored in the open in the convenience store. Trucks interior was dirty but not unacceptable. Overall, decent but could be much better.

Daniel Boyce 
Rating:
1.0

The attendant was very condescending, unhelpful and generally rude. He kept telling me it was my fault that the U-haul site would not let me go past the drop-off location to check it in. My location services were on, but it would not let me go past that point. He refused to check in my vehicle. He was annoyed that I was having trouble and never checked in my vehicle. I took pictures of everything and then called U-haul upon my return home. After speaking with a representative, the attendant finally checked my vehicle in and I received my receipt. I would go out of my way to another drop-off location if I ever need another U-haul.

Linda Peterson 
Rating:
1.0

I had booked my reservation at a location 5 min away from where I was moving furniture. This was the only reason that I used this company instead of renting a van. U-haul switched my pick up location to a place 35 min away from where I was moving the night before my move. The place was in the middle of nowhere. The guy running the location was HORRIBLE. He began checking me in and then took 15min to check out and talk to a customer at the gas station in the middle of my order. He then proceeded to ask me for all the information that I already entered at the online check in and was trying to get me to pay again even though I had already done this at online check in and the payment had been charged to my card. I had to remind him of the furniture dolly that I rented and actually had to go into his back room to show him what it was. At this point I was an hour past the original time that I reserved the van and I had movers waiting. I already had to pay them for an hour since they were waiting on me to arrive. When I took ownership of the van there was trash and someone else’s mask in the van and it was obvious that it had not been cleaned. Since I was now in a rush I had to take ownership of the van and clean it myself since I was not going to rely on the guy at the counter to do so. Overall the service was horrible both on U-Haul and this US Gas location. Not to mention that the gas station it self was sketchy and there was an obviously drunk guy playing slots at 9:30 in the morning. I doubt I will ever use U-Haul again. Also, I passed by the location that I had initially reserved a van on my way back from picking up from US gas and there was a truck at that location sitting in the lot, and when I left to go to where I was dropping off the furniture it was still sitting there. I made this reservation a month and a half ago to ensure I would have a van and to see one available at that location was infuriating.

Samantha Bamberger 
Rating:
2.0

Customer did not leave a comment.

GREGORY BREYER 
Rating:
5.0

Customer did not leave a comment.

Daniel Devine 
Rating:
4.0

Customer did not leave a comment.

Steven Pack 
Rating:
2.0

Waited until the time of my appointment to call me and made me drive a half hour in the opposite direction of my new house because “no other uhauls were available in the area”. I find that hard to believe.

Heather Boyle 
Rating:
5.0

Customer did not leave a comment.

JAMES BLACK 
Rating:
1.0

Horrible customer service.

John Wieziolowski 
Rating:
5.0

The pickup location was great to deal with, however uhaul’s customer service, scheduling DEPT is horrible to deal with. It is unfortunate I will be unable to rent another vehicle from the pickup location due to distance, because that is the only way I would use uhaul again. Completely unprofessional and rude when contacting uhaul direct

Ryan Alles 
Rating:
4.0

Let the customer know there is already a claim in for the damage to the truck before leaving the lot.

Phil Carey 
No reviews have been submitted for this location.

Additional Services at this Location

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