Customer Reviews for US 1 Mart LLC
(U-Haul Neighborhood Dealer)

362 reviews

21627 S Dixie Hwy   Miami, FL 33170

(786) 329-4423

Office Hours

  • Mon-Sat: 7:30 am–3 pm
  • Sun: 6 am–9 am

Services at this Location:

Contact Us

(786) 329-4423

21627 S Dixie Hwy
Miami, FL 33170

Services at this Location:

Office Hours

  • Mon-Sat: 7:30 am–3 pm
  • Sun: 6 am–9 am
  • habla español

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Nothing

SANDRA WELCH 
Rating:
4.0

Customer did not leave a comment.

Mike Kraatz 
Rating:
1.0

Not have homeless people sleeping in the U-Haul‘s Not charge people more mileage than what they supposed to pay for Not give people three different U-Haul’s

Ryan Milhomme 
Rating:
5.0

Nothing but keep customer service Satisfied with courtesy

Cynthia Lee 
Rating:
3.0

Customer did not leave a comment.

Venus Mia Fernandez Lovely 
Rating:
5.0

Customer did not leave a comment.

Enrique Henriquez 
Rating:
5.0

Customer did not leave a comment.

Manny Gonzalez 
Rating:
5.0

Yes

RUBEN VAZQUEZ 
Rating:
5.0

Customer did not leave a comment.

George Moser 
Rating:
5.0

Customer did not leave a comment.

Juan Carlos Acosta 
Rating:
5.0

Buenas atenciones muy agradecidos

Vladimir Benitez 
Rating:
3.0

Didn’t get the truck I reserved, settled for a smaller version which couldn’t fit all my items. Poor service and planning on their part. Wouldn’t recommend

Daniel Ram 
Rating:
4.0

Customer did not leave a comment.

Brenda Wells 
Rating:
5.0

Customer did not leave a comment.

ARAMIS REYNA 
Rating:
1.0

Terrible experience over all.

Alexandra Galloway 
Rating:
1.0

Customer did not leave a comment.

ESTEBAN TORRES 
Rating:
5.0

Customer did not leave a comment.

JOHN PALACIOS 
Rating:
5.0

Customer did not leave a comment.

Edith Vega 
Rating:
1.0

The truck broke down on the highway and I almost had a crash. U-Haul charged me 400 dollars for no reason. I asked for a refund and the U-Haul manager only refunded 90. I have had no reply from anyone regarding my situation.

Carlos Maranje 
Rating:
3.0

Que me están cobrando la gasolina y yo lo recibí con 140 millas de gas y lo entregué con 187 millas de gas, no sé por qué me están cobrando

YORDY ESTRADA BUBAIRE 
Rating:
2.0

Well, what happened was that the people who asistes me did not inspector the Truck when I retienes it later, I received the final charge in my email. Having left the gasoline as they gave it to me, they charged me $13.50 more. That is my bad experience with that place.

Francisco Pinto 
Rating:
1.0

Make sure there isn’t a hidden roach infestation

Joshy Delgado 
Rating:
4.0

Customer did not leave a comment.

Ryan Milhomme 
Rating:
1.0

Lamentable el servicio. Mala organizacion, sus socios son una basura, no los representa. En fin, les deseo lo mejor pero no los recomiendo

Anibal Oliva Yanez 
Rating:
5.0

Awesome

Raymond Guirola 
Rating:
4.0

Difficult rental since office shared with busy gas station but the service was excellent. The agent that day was very good not sure about other times. A separate rental desk would be good.

Michael Crewdson 
Rating:
5.0

Customer did not leave a comment.

MIGUEL Coronado 
Rating:
2.0

I was short about $2 worth of gas to get it to the exact amount on gage and figured it would be fine if charged it would be minimal and how wrong I was. Instead I was charged $9 for fuel and $30 for fuel service extremely ridiculous I'm never renting from uhaul again and I've been a very long time customer and always rent from uhaul. So Penske it is from now on.

David Cuevas 
Rating:
1.0

I was charge for some blankets I never requested and for some gas too even though I left the gas level at the same point they gave it to me.

Abdiel Avila 
Rating:
3.0

It was a little frustrating that I placed my reservation online and once I got there I was re asked what I needed. I had ordered 4-12 packs of furniture pads and got there and was told they were only packs of 6. I pulled up my reservation. And showed the person assisting me and she needed to show another person who then agreed to honor it. I was concerned that my reservation was for 48, and j would have received and returned 24 then would have had to pay for the missing 24 on the back end that i never received. The counter for the uhaul was the same as for the gas station so the representative needed to keep stopping to ring up customers for their gas. Overall it was very frustrating but I did get the kind of truck that I reserved which is what was important.

Melanie Burke 
Rating:
4.0

Customer did not leave a comment.

Sean Fitzwilliam 
Rating:
5.0

Customer did not leave a comment.

mathew brand 
Rating:
3.0

I had a reservation to pick up the Uhaul truck and still had to wait at least 30 minutes for the clerk to complete paperwork and answer the questions I had already answered when I reserved the truck online. The truck was filthy, and the amount of gas was not correct on the rental agreement. I just left in order to prevent another long delay and wait time.

Wendy Kelly 
Rating:
5.0

Staff was very nice and attentive.

Randy Garcia 
Rating:
3.0

Customer did not leave a comment.

Felix Rodriguez 
Rating:
5.0

Customer did not leave a comment.

Victor sanchez 
Rating:
1.0

Car trailer that was rented came with broken straps. Could not properly strap car to the trailer. Employees at location did not do a walk-through or inspection all in all a horrible location to rent any equipment from.

Stevan Morera 
Rating:
5.0

Customer did not leave a comment.

RYAN MILHOMME 
Rating:
2.0

The tire pressure was low on the truck and no was there in the afternoon to help return the truck and 400 pm and the staff was rude

Ineeka James 
Rating:
5.0

Customer did not leave a comment.

javon brown 
Rating:
5.0

Customer did not leave a comment.

Ramon Roman 
Rating:
5.0

Customer did not leave a comment.

jaime quijano 
Rating:
5.0

Todo nice

ORLANDO RIVERO 
Rating:
1.0

Ese van me lo dieron asqueroso apestaba horroroso llame a reclamar me dijeron que no podían hacer nada qie debía terminar mi contrato . Cojimos la.carretera y en plena lluvia prendimos Lis limpiadores de lluvias las plumas no funcionaba . Para terminar esa horrible experiencia habían cucarachas dentro del cavan tengo fotos de es horrorosa experiencia las cucarachas me dejaron ronchas en las piernas . Tengo los vídeos

JOSE LUIS OLIVA GARCIA 
Rating:
5.0

N/A

MILAGROS SANCHEZ 
Rating:
2.0

Location was not up to par. Inside a gas station. The customer service rep didn’t even come and review the truck with me upon my arrival. When I returned the truck it was the same thing. Nobody came outside with me to review the conditions of the truck or confirm the gas level. I waited several hours for my reservation to be completed and get a receipt. After call several times after returning the truck to have my reservation closed out I finally called customer service to find out when I would ultimately receive my receipt. I would never rent from there again.

Michael Colon 
Rating:
4.0

All the vehicles are full of cockroaches, I had to fumigate the van to be able to use it

Margie Lugo 
Rating:
5.0

Todo me pareció muy bien gracias por su servicio

Felix Rodriguez 
Rating:
4.0

Truck was dirty. Check engine light was on and the truck seemed like it was going to turn off at any moment....I didn't even travel 20 miles.

LUIS Salavarria 
Rating:
5.0

Profesionales amables serviciales te tratan con mucho respeto

Enrique Monge 
Rating:
5.0

Customer did not leave a comment.

ELIEL BANOS 
Rating:
4.0

Difficult finding return parking after hours and could not find visible key drop box in area.

Bryant Rice 
Rating:
1.0

a bad service where the gas tank was rented was not full it did not reach a room they do not check the cars neither when you pick it up nor deliver it

EUSEBIO GONZALEZ-CONTRERAS 
Rating:
5.0

Customer did not leave a comment.

Bernadette Rionda 
Rating:
5.0

Servicio amable y profesional

Candelaria Monge 
Rating:
5.0

Customer did not leave a comment.

THERESA HANSELL 
Rating:
5.0

The rental selection is great in this location. And the service provided was excellent.

Derrick Muniz 
Rating:
5.0

amazing

Nicolas Orellana 
Rating:
5.0

Super rapido y buen personal! todo fue muy ligero y seguro. Desde siempre seran mi lugar de preferencia. Mil gracias

ANA MERCADO 
Rating:
4.0

Truck was dirty inside and the bed of the tuck had trash in it.

Darlene Hunter 
Rating:
1.0

Customer did not leave a comment.

CHRISTOPHER HERNANDEZ 
Rating:
5.0

Hdhh

Jose Sanchez 
Rating:
5.0

Customer did not leave a comment.

Hugo Suarez 
Rating:
1.0

Customer did not leave a comment.

Luis Mejia 
Rating:
2.0

Nasty and rude attendant, not a self pick up you always have to go inside to the gas station counter, they don’t have drop off box or locks to get your key when doing the rental online. Will not recommend

Ahmed Lopez 
Rating:
1.0

I downloaded the app so that I wouldn't have to go to the counter due the language barrier. The app didn't work and kept saying I wasn't at the location. I had to go in to the location and it took 40 minutes to get my pick up truck rental. The attendant didn't give me the hand truck I had asked for, and a larger one instead, which cost more. When I returned the vehicle, she would not give me a receipt to document the time I returned and I am worried about the charge. Both women at this location did not speak English and I could not understand them. I would like for someone to call me regarding this rental.

ALEXANDRA PAULINO 
Rating:
4.0

Pick up truck was clean for the most part with exception of the windshield. It had dried mud or maybe cement substance on it, which the windshield wipers could not wash off. Besides that, all good!

GEORGE LORIDO 
Rating:
5.0

Customer did not leave a comment.

Darren Adler 
Rating:
5.0

clean the inside of the truck better

Antoni Deleon 
Rating:
5.0

Hola....EXELENTE SERVICIO....SOLO TRATAR DE R.ESOLVER LAS ROTURAS ,COMO ESPEJOS RETROVISORES.......

Lazaro Gonzales 
Rating:
5.0

Todo muy bien

Diego Herrera 
Rating:
4.0

No AC in this truck

PAULO COSTA 
Rating:
2.0

The clerk was rude and very disrespectful

Sherley Auguste 
Rating:
5.0

👍🏼

RODNEY CLARO 
Rating:
3.0

Roach inside van, steering off center, hesitation on acceleration, turn signals don’t work, and TPMS + change oil indication. Maintain your vehicles better.

Marcos Gazamanes 
Rating:
5.0

Customer did not leave a comment.

Omar Verdi 
Rating:
2.0

Customer did not leave a comment.

Yefri Perdomo 
Rating:
4.0

all good

Teobaldo Pérez 
Rating:
5.0

Customer did not leave a comment.

Miguel Reyes 
Rating:
3.0

Greet the customer and acknowledge they are waiting for service.

Virginia Honore 
Rating:
5.0

Good

Victor Rodriguez 
Rating:
3.0

Customer did not leave a comment.

Paul Brunelle 
Rating:
5.0

Good service

Victor r Rodriguez 
Rating:
3.0

Customer did not leave a comment.

Antonio Beezer 
Rating:
4.0

Customer did not leave a comment.

Halton Fuller 
Rating:
1.0

Customer did not leave a comment.

Raul Jimenez 
Rating:
5.0

Customer did not leave a comment.

Isabel Melecio 
Rating:
4.0

Customer did not leave a comment.

Lorenzo Walker 
Rating:
5.0

Customer did not leave a comment.

fidelina penate 
Rating:
5.0

Customer did not leave a comment.

Marilyn Huertas 
Rating:
4.0

Customer did not leave a comment.

Yoanet Castillo 
Rating:
5.0

Customer did not leave a comment.

Miguel gonzalez 
Rating:
3.0

The pickup and service was great, no issues at all there, however the van itself was full entirely of cockroaches, they were crawling everywhere. had to seal and clean everything extra thoroughly and still hoping I didn’t bring any with the items. The van definitely needs a fumigator treatment.

DYLAN AVERSA 
Rating:
5.0

exelente

Paula La Mota 
Rating:
5.0

Everything was excellent

Marilyn Huertas 
Rating:
5.0

It was a good experience

Alberto De Santis 
Rating:
5.0

Everything was a great experience, fast and simple, just how we like it.

Miguel Suarez 
Rating:
5.0

Customer did not leave a comment.

JUAN SANTOS 
Rating:
4.0

Customer did not leave a comment.

Cari Hodge 
Rating:
5.0

Customer did not leave a comment.

Antonio Jimenez 
No reviews have been submitted for this location.

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