Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The customer service in person was perfect - the only reason I didn't put Excellent to the overall rating is because the mobile app for the pickup. I couldn't complete some steps for some reason, so I had to talk with the representative in person. By chance the store was opened!
MARC-ANDRE GIROUX
Rating:
3.0
- picking up the key was a hassle; the lock was stuck and had to call an agent to assist (what if it wasn’t within working hours)
- agent did not provide any contrat info or additional details
- truck fuel level was empty- we barely made it to the gas station.
- we were charged fuel fees although we returned it at the level we picked it up! Had to call customer service and open a dispute. Additional hassle after a long moving day.
Walaa Tfaily
Rating:
3.0
Le camion avait besoin d'entretien ou d'être changé.
Jean Lariviere
Rating:
5.0
The lady at reception is awesome. Super nice and professional.
Pierre Bissonnette
Rating:
4.0
Manque d’information claire à la prise du véhicule. Ex: que la marche à suivre arriverait par texto, identification du véhicule, particularité pour le plein d’essence. Heureusement le service par téléphone m’a bien dépannée. Fermeture de la location en dehors des heures difficile car m’indiquait qu’il fallait que je finalise au bureau. Heureusement j’ai pu me connecter un peu plus tard pour terminer mais évidemment je n’ai pu télé verser les photos preuves. J’ai contacté service à la clientèle qui m’a gracieusement confirmé que tout était en règle.
Diane Desrochers
Rating:
5.0
Customer did not leave a comment.
Hicham Bouhamza
Rating:
5.0
Customer did not leave a comment.
Messod Harroch
Rating:
5.0
Customer did not leave a comment.
MA RUBY P MONTOYA
Rating:
5.0
Tout a bien été.
Christian Martineau
Rating:
5.0
Customer did not leave a comment.
Jesus Jr
Rating:
5.0
Customer did not leave a comment.
Roxane Ouellet Corneau
Rating:
4.0
J’ai initialement réservé à votre succursale au 306 Crémazie. Je suis déçu qu'on ait transféré ma réservation sur Jean-Talon même si j’ai effectué ma transaction initiale quelques semaines à l'avance.
J'ai cependant eu un excellent service pour le retour grâce à votre commis (Angela ?). J'ai eu droit à un service professionnel et courtois avec un sourire.
Pierre Valiquette
Rating:
3.0
Not a very high implication of the staff to deliver a nice customer experience.
CEDRIC LAFFONT
Rating:
4.0
I was supposed to get a refund for the u haul moving boxes and I didn’t have my receipt. So, they were never refunded me anything.
Shivani Shivani
Rating:
5.0
Customer did not leave a comment.
Diana Saint-cyr
Rating:
5.0
Customer did not leave a comment.
Relsan Suarez
Rating:
5.0
Customer did not leave a comment.
Eric Athlan
Rating:
5.0
Customer did not leave a comment.
Kiran Mcculloch
|
Overall Experience
Rating:
4.0
I had reserved packing blankets, but there were none available when I arrived.
They offered to send me to another UHaul location, but since I am paying for the rental time & the distance, that makes no sense!
Please make sure that the website can confirm the materials reserved.
Thx.
Francesco Ramadori
Rating:
4.0
The web app is annoying to use. There are so many steps to complete and it wouldn't accept my licence after many tries, so that got frustrating quickly and I just went in to speak to someone in the office. Waste of time.
Kyle Roth
Rating:
3.0
1st) You are more expensive then other storage companies, Even other uhauls.
2nd)When we recently changed account holders we gave you a new credit card # to charge our monthly fee, you didn't charge it and sent us late fee's then when I called to pay and wonder why it had been late someone from your office told me they didn't have any credit card info however when I was re reading the number to him he said oh yeah we have that one on file. But you never wanted to reimburse me the late charges even tho it was clearly your mistake.
Fibrenew West Montreal
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
BERNARDO STEPHAN
Rating:
5.0
Customer did not leave a comment.
patel ajessa
|
Overall Experience
Rating:
5.0
Excelente servicio. Muchas gracias
carisley hernandez calero
Rating:
5.0
The staff who processed my rental were extremely helpful, informative, pleasant, and great in every way. They answered all my questions and were incredibly thorough and supportive. They really made my life easier and I appreciate that a lot!
KATHERINE ERICKSON
|
First Impressions
Rating:
5.0
Le personnel était vraiment courtois.
Sandra Boodolla Boumte
Rating:
4.0
It could be advised to deliver the cars clean with full gas.
In my case, the fuel was about 1/4 and the van was not clean.
Abbas Pourtaherian
Rating:
5.0
Very freindly staff and fare price to custumer
Thank you everyone
FREDERICK INOBAYA
Rating:
5.0
Tout était parfait.
nadine bobi
|
Overall Experience
Rating:
1.0
Customer did not leave a comment.
GIBRAN JOSE SANCHEZ
Rating:
5.0
Customer did not leave a comment.
Patrick Blanchette
Rating:
5.0
Customer did not leave a comment.
joseph capozzo
Rating:
5.0
The person at the desk was very professional and dealt with 2 customers simultaneously when there was a lineup of customers early in the morning. Not many customer service reps do that, A++
Amer Abou-Rizk
Rating:
5.0
Customer did not leave a comment.
Logan MacCuspic
Rating:
5.0
they cancelled my reservation because I was late for 17 minutes. you think this is fair to costumers? they should inform us if they cancel so that we don't have to waste time. this system is unfair to us costumers.
Marinas Francis
Rating:
4.0
The truck was disgusting. But the manager there’s (Angela) was amazing and a real sweetheart! It made our experience good nonetheless. Thank you
Wendell Andrew Flores
Rating:
5.0
Customer did not leave a comment.
SABRINA ARLETTE BEATRICE DAHAK
|
First Impressions
Rating:
5.0
Staff was awesome.
Xavier Blais
Rating:
4.0
Customer did not leave a comment.
Fondation elhash canada
Rating:
5.0
Customer did not leave a comment.
Yazid Attabi
Rating:
5.0
Continue dans la même lancé 🤩😍
Nelson kamtchueng
Rating:
4.0
Pickup service was great. Vehicle was in excellent shape.
Only issue was when I returned the vehicle I had forgotten a large transparent object in the van and the manager did not believe me. She actually came outside in the freezing cold to tell me if I don't take it with me they will have to charge me $50.
I told her I can't fit it anywhere and I will return later but she said ''no you will not''. She was very disrespectful.
Astoria Group
Rating:
1.0
I'm never going back there again! I booked a van online, and despite having all my info in the system, the staff wasted 30 precious minutes making me input everything manually. I even provided payment info again, and they demanded my bank statement to confirm my credit card. They turned a 2-minute process into a 30-minute nightmare!
To top it off, the van was covered in dents and scratches with no labels or stickers to indicate prior damage. And to add to the danger, on a stormy, snowy day, the driver-side windshield wiper was so defective it barely worked. They should've fixed that months ago, but clearly, no one cares. I'm airing this complaint everywhere until I get some answers!
afshin saberi absardi
Rating:
5.0
Service courtois et la location du véhicule c’est très bien déroulée.
johanne Dumoulin
Rating:
5.0
Customer did not leave a comment.
Rosalie Kott
Rating:
2.0
The van use 4 seasons tires. In this case the van has no good traction. I got stuck to many times today, one of these times, I got stuck for more than one hour, because it was slipery. A Kia Rio (small car) did better tha. The van at the same place with the snow.
Need urgently to change to winter tires.
Victor Hugo Garrido Cruz
Rating:
3.0
Customer did not leave a comment.
Juan Garcia
Rating:
4.0
Customer did not leave a comment.
Ishtiaq Ahmed Chaudry
Rating:
5.0
Customer did not leave a comment.
David Tamas
Rating:
4.0
No winter tire on the trucks. In Montreal there is a law to have winter tire after Dec 1st but still no winter tires on the truck that I rented.
ATIK KUMAR VHORA
Rating:
5.0
Customer did not leave a comment.
DAKISSAGA KOUZENDMANEGRE FABRI
Rating:
4.0
There were some some issues with the tyres ...
nicolas wlodarczyk
Rating:
5.0
It was an excellent 3 years experience, thank you!
josephine camara
|
Overall Experience
Rating:
4.0
The gas was 1/8th lower than what was recorded on the sheet. It made me feel like I was being scammed.
Krisen Kuppusamy
Rating:
5.0
Customer did not leave a comment.
ALY BADARA keita
Rating:
5.0
Customer did not leave a comment.
Dhirajkumar Patel
Rating:
5.0
Customer did not leave a comment.
Peter Yefi
Rating:
5.0
Everyone was incredible to work with during my rental.
Gold stars and raises for all of them in my books!
Craig Connolly
Rating:
5.0
Excellent
Xiu Jin Zheng
Rating:
3.0
L’on m’a prélevé 25$ pour le nettoyage du camion alors que mon heure de retour du camion n’était pas encore arrivé. En outre, c’était pour un bout de carton à peine visible et j’ignore s’il n’était pas là au moment où je prenais l’engin.
Serge Tanko
Rating:
5.0
Need to inform all the items we booked. Additional items like strollers etc.
NIKUL VATTAMAKKAL SARTHO
Rating:
5.0
Excellent service et bien accueilli
hamidou cisse
Rating:
4.0
The check in process is very long and slow. Might be the systems need upgrade or need to simplify it! Was there for 20 minutes checking in. The service was wonderful though
Elisabeth Gratton
Rating:
5.0
les personnes du bureau, sont très très gentils et efficaces, les unités de transport très propres et mécanique à jour, merci continué comme ça svp ,,mer ci, U-HAUL JEAN TALON CÔTE DES NEIGES merci beaucoup
Escobar Ventura Jaime Ernesto
Rating:
5.0
Customer did not leave a comment.
Florent Bigot
Rating:
5.0
Tout parfait. Bon service
Claire Desmarais
Rating:
4.0
N/A
Cisneros Turcios Luis Antonio
Rating:
1.0
Pas bon le camion est dangereux
David Zennou
Rating:
5.0
Customer did not leave a comment.
Katia De bouvries
Rating:
5.0
Very professional staff and friendly nice experience overall
Juliette Morin
Rating:
5.0
Customer did not leave a comment.
Marco Buttazzo
Rating:
5.0
Customer did not leave a comment.
Yosef Wenger
Rating:
5.0
Great thanks to the team for taking care of my needs 5 stars
Frank anthony Rainone
Rating:
5.0
Customer did not leave a comment.
Abdoulkader Khaireh
Rating:
1.0
Manager Shaena so rude. Not even trained for customer service. Doesn’t know how to deal with unsatisfied client. All what she said this is how it works here. As if I was attacking her personally. I came to pick up the truck and wasn’t available. I had to change the whole planing of my day and my whole pick ups, so i returned back to the branch for pick up. She said she will give me a discount. The day of the return, she changed her version. Childish attitude with clients. 0/10 for customer service. Never i recommend this branch. I am joignable on 514-998-2296 in case you care to call.
Marc Abi-Khalil
Rating:
1.0
Le prix initial de 66$ est finalement passé à 93$.
Pourtant j'ai rendu le véhicule en avance et j'ai fait le nombre de kilomètre prévu.
Aucune explication ne m'a été donné pour cette augmentation à part les taxes (là on est à +50%, par +15%)...
Je ne recommande pas, je me sens arnaqué.
Je rajouterai aussi que le véhicule n'était pas propre, mais ça c'est moins important ...
Julien Guillot
Rating:
5.0
The truck smells smoke and was not clean at all in the driver's part of the truck.
But employees were kind, effective and
Samuel Frey
Rating:
5.0
Customer did not leave a comment.
YOSEF YITZCHOK Wenger
Rating:
5.0
Customer did not leave a comment.
ARRIEH LASRY
Rating:
5.0
Customer did not leave a comment.
Yves Semerjian
Rating:
1.0
It was horrible, the person who attended me was rude both at the beginning and at the end, he called me to ask me to return the car I told him that I couldn't that I still hadn't finished moving that if I had to pay more it was fine, he insulted me and was very rude, obviously I will never return or recommend the service, since at work we use the service many times and we have discovered that they have cloned our credit card At her place, my boss had to talk to the super viewer and treated her in the same way
BRAHAYAM LUCIANO SANCHEZ MENDOZA
Rating:
4.0
Customer did not leave a comment.
Kambiz Nourbakhsh
Rating:
5.0
Customer did not leave a comment.
Paul Tana
Rating:
5.0
All went well the staff are professionally accomodating!!the u haul truck it self is so good we have a good moving experience !!!
And the price is so reasonable!!!
No hassle all went well when we pick up the truck !!
Rl Fabula
Rating:
5.0
Very kind and efficient staff at the check-in desk: thank you!
Clara Tardif
Rating:
5.0
Customer did not leave a comment.
Mary Marlene Hebert
Rating:
4.0
None
donald mputu
Rating:
5.0
Customer did not leave a comment.
Xavier StanlyIruthayaraj
Rating:
5.0
Customer did not leave a comment.
Jagrut Parmar
Rating:
5.0
The manager Shaena Napoleon and Angela go out of their way to make you feel comfortable and that all your needs are met they make us feel like familly
Michel Brown
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Matthew Gottlieb
Rating:
5.0
Great customer service
Great cordial service
WOW service
That gentleman in back of the desk is a prince.
Give him a raise.
Joe
Montreal
Giuseppe Capozzo
Rating:
5.0
Customer did not leave a comment.
Frank anthony Rainone
Rating:
5.0
They gave me a trick with zero gas and they said it was 1/4 of a tank I almost got stuck on the highway
Moshe Banoon
Rating:
5.0
Customer did not leave a comment.
Gabriel Hanganu
Rating:
5.0
The driver door very hard to be closed. Otherwise everything was perfect!
Thank you!
Constantin Alinie
Rating:
3.0
Checking was done twice, online and in store.
Washer wiper was empty and it was unsafe to drive when it started raining
The return procedure was not easy, I have to do it 3 times as the system blocked at the end
Marc Coussa
Rating:
5.0
Staff was efficient, quick , responsive.....and friendly. Thanks !
JEAN-LOUIS LARMOR
Rating:
4.0
Customer did not leave a comment.
Dan Seroussi
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Supinder Singh
Rating:
5.0
I had an amazing experience with the staff who were very caring and professional. Everything went smoothly and well.
Ehsan Gheibgholami
Rating:
4.0
There was a problem with the internet system yesterday night
ERIC FILTEAU
Rating:
4.0
I got charged twice for a service I didn’t use by someone on the phone and the people I talked to on the phone were not helpful asked to prolong the truck by one hour and the person prolonged it on the phone until the next day and I got charged right away when I said that’s not the service I wanted she said I already charged you for it . Overall horrible experience on the phone I was not asked for confirmation before she charged me
Ossama Mansour
Rating:
4.0
Customer did not leave a comment.
Jose Gonzalez
Rating:
5.0
Customer did not leave a comment.
Meng Xue
Rating:
5.0
Friendly, Respectable, Fare.
Maher Tadros
Rating:
5.0
Customer did not leave a comment.
Chellaganesh Kasirajan
Rating:
5.0
A big thank you to Angela and the staff.Angela went out of her way to make sure i was well taken care of . Thank you love you are the best.
Michel Brown
Rating:
5.0
Customer did not leave a comment.
Nancy Brotherton
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Erica Botner
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
SHERIKA Hilario
|
First Impressions
Rating:
5.0
Angela was extremely efficient, knowledgeable and courteous. She is definitely an asset to U-Haul at Jean Talon in Montreal.
luigi baratta
|
First Impressions
Rating:
5.0
Amit P was fabulous to deal with. She made it very easy for us to rent storage.
Alex Maclellan
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Ketly Thimoleon
|
Overall Experience
Rating:
4.0
Shaéna and the team are very nice and helpfull
Rollande Vachon
|
Overall Experience
Rating:
1.0
Manager NO GOOD VERY RUDE
JEFFREY DESKIN
|
Overall Experience
Rating:
2.0
My overall experience at UHaul was very poor. I have reserved a 10' storage unit as a part of my month of free storage when reserving a UHaul truck at the Jean-Talon location in Montreal. I had ensured my reservation was confirmed about 2 months before the move. When I got to the location, they told me that the general UHaul team and the Jean-Talon UHaul team were not in contact, so the reservation was never made in their system. So instead of the storage unit I reserved, I had 2 options: A) take a much smaller unit with them (as that was all that was available) or B) go much further in Laval and put my stuff in their storage unit. The staff overall was very nice and the facilities were adequate, but this obviously was not what I wanted. Would not recommend this to a friend.
Daniel Sehayek
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jack Rameh Saad
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Valerie Tauby
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jean-Simon Venne
|
Overall Experience
Rating:
5.0
I would like to emphasize the EXCEPTIONAL service from the staff at the Jean-Talon location. We rented trucks several times and this storage over the last year and she was oustanding in her performance with us.
Patrick Hally
|
Overall Experience
Rating:
5.0
Staff is very friendly, helpful and always pleasant. Excellent experience.
Traie Payne
|
Overall Experience
Rating:
5.0
Fantastic customer service. Thank you
Timothy Gulliver
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Genevieve De Roche
|
Overall Experience
Rating:
5.0
Great team and so helpful especially Angela !
Nathalie Guilbault
|
First Impressions
Rating:
5.0
Les employés de la succursale rue Jean-talon ouest sont hyper sympathiques et professionnels. Les aires communes et storage sont impeccablement propres
Nancy Brotherton
|
First Impressions
Rating:
4.0
Pensez à rénover les unités d'entreposage, surtout le plancher.
Mohammed Rifai
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
PATRICE ROBITAILLE
|
Overall Experience
Rating:
4.0
Les employés sont top
LEONIE Proulx LeBoeuf
|
First Impressions
Rating:
5.0
Juste exceptionnelle , service agréable avec la bonne humeur et le sourire. Ils ont prit le temps même si il le l'avais pas toujours du faite de client un peu d'désagréable.
Je reviendrai avec plaisir ;)
QUANNAH - GAN PIRYNS
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
oumarou-barkire aboubakar
|
Overall Experience
Rating:
5.0
It’s convenient and friendly approach
marizza bangay
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
mathieu roy
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
lucas dos santos
|
First Impressions
Rating:
5.0
Les personnes qui travaillent sur jean talon son exceptionnelle
DANNY SAVARD
|
First Impressions
Rating:
4.0
Il serait utile que les conteneurs à déchets et à matières recyclables dans le stationnement soient accessibles durant les heures d'accès. Ils sont barrés avec cadenas dès 15h au départ du concierge. Ce n'est pas très pratique.
PHILIPPE CREPEAU
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Brigitte Achard
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
simon ouazana
|
Overall Experience
Rating:
5.0
J'ai recommandé U-haul à d'autres personnes.
VIATA BERUBE DESCHENES
|
Overall Experience
Rating:
5.0
The young lady who helped was excellent
MARIA KABBANI
|
First Impressions
Rating:
5.0
Thank You for a wonderful service! Service agents Angela and Manager Shaena Hats off to a wonderful service! ❤️❤️❤️
dejon barbara
|
Overall Experience
Rating:
1.0
J’ai arrêté la location de mon local au milieu du mois donc je devrais avoir droit à un crédit puisque je n’ai utilisé le local que 15 jours au lieu de 1 mois. Plainte à suivre.
Jean-Christophe Duval
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
SAMIULLAH CHAUDHRY
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Antonio escobar
|
Overall Experience
Rating:
5.0
No problems at all. Easy access, well lit.
DON BRAZIER
|
Overall Experience
Rating:
5.0
C'est ma 1ere expérience, et je suis très satisfaite. J e recommanderai à qui me questionne, cette solution.
J ai été très bien accueillie et conseillée.
Merci
nadine bobi
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Dan Seroussi
|
First Impressions
Rating:
5.0
The staff were so helpful and friendly
ELLEN REITMAN
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JOEL ROSEN
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
clean bay
|
First Impressions
Rating:
5.0
If I have to, I will certainly use U-HALL again .The staff were polite and helpful .
BERNADETTE PAUL LATOUCHE
|
Overall Experience
Rating:
4.0
Very pleasant and helpful staff!
Rosalie Johnson
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
MarieNadine Eveillard
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
berbue cynthia
|
First Impressions
Rating:
2.0
the representative didn't know where to find my reservation details. I gave the reservation confirmation number and my contact number but waited 20 minutes for him to find the reservation. When he directed me to the storage unit, it was dirty with debris. It wasn't clean at all. The lock of the unit wasn't working. The key is not working. If I wasn't in a rush to leave town, I would look for another storage unit. Is it really safe to leave my bvelongings there? That made me leave the valuables with a friend rather than in the storage because of security issue. Lock is not working!!!
MaKarlaLuisa Gregorio
|
First Impressions
Rating:
5.0
The first time I went inside the U-hual office they only had small storage available and the next day when we went in for an upgrade, it was shaena who helped us. She went beyond to help us with our issue so I would give her 10-10 for everything she did. I would like to say to please be nice and patient when moving they understand the stress.
maria Torres
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Juan Gabriel Vargas Bolonos
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
OMAR MURRAH
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
marlinda christina zunic
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
DANIELE ALFONSI
|
Overall Experience
Rating:
4.0
The only problem was hardly parking space and dock area, you have to wait long or return when someone finish off loading their stuff.
SherryAnn Robinson
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Kathryn Rosenstein
|
First Impressions
Rating:
1.0
Will not deal with them again.
ISOBELLA THORN
|
Overall Experience
Rating:
2.0
No parking space, have to be keep moving for vehicles to pass, have to wait more than an hour to get the space to offload my items.
SherryAnn Robinson
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
SOCIETE ENVIRONNEMENT COTE DES NEIGES
|
Overall Experience
Rating:
3.0
If you're driving any large vehicle, you have little to no room to maneuver. We spent more time just trying to get in/park/allow other cars going the opposite direction through in the tiny lot than the actual time inside. Reducing the number of vehicles in the lot or expanding further back might be the best course of action because while everything inside was great including the staff, the parking situation made it a less than stellar experience.
Brian McDonald
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Amrit Kaur
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Rajiva Lochan
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jerrolyn Dietrich
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Pierre Drouin
|
Overall Experience
Rating:
5.0
Had an amazing experience. Very nice staff.
yousef meguid
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
jean-marc retrouvey
|
Overall Experience
Rating:
1.0
Must wait in line for hours to access someone in the office.
Information communicated in the office differs from the Web site.
Paying to extend access hours is frustrating
Only 1 of the 2 loading docks for car was in order during my stay, which caused long delays
Alexandre Cormier
|
Overall Experience
Rating:
5.0
Merci équipe sympathique et professionnelle.
Stéphane Circe
|
Overall Experience
Rating:
5.0
Service à la clientèle excellent.
ndoye elhadji-malick
|
Overall Experience
Rating:
4.0
Merci pour toutes les années que nous avons louer notre entrepôt, vous avez été serviable et toujours accommodant.
l'équipe de l'Oréal
LOREAL CANADA INC
|
Overall Experience
Rating:
5.0
The staff was polite and very helpful and guided us through the process of moving in and where our storage locker was located. Highly recommend this UHAUL location. ******
John Naccarato
|
Online Move In
Rating:
3.0
The price is too high
Also the car is 384$ 😳 so I took my stuff with Uber 24$
leila jvadi matin
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Emmanuel Leuyap
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
lumanglas michael-jan
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JOHNNY HAINGUYEN
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
adjtoutah khedidja-selma
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Cheryl Goldman
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
RAFIK RHOUMA
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
daphne evrard
|
Overall Experience
Rating:
3.0
I did empty my storage 2 day before my expiration and staff wasn’t busy too much I spend 25 minutes to make sure they confirm I vacant my locker then I received 5 am after 4 days for my locker payment with late fee!! This not a fare! work
Jamshaid Khan
|
Overall Experience
Rating:
2.0
The manager of this location is horrible with customer service. Treats people horrible and has zero empathy. Horrible client experience I would never come use this location again.
JACQUES ELKABAS
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Mohammed Dimassi
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
SALEH MISTER
|
Overall Experience
Rating:
5.0
La commis, je crois qu'elle s'appelle Sarah était d'une extrême gentillesse. Bravo!!!
Marco Cote
|
First Impressions
Rating:
2.0
Mercidieu was great, everything else about U-Haul was horrific. Especially the website and anything to do with phone contact. I don’t know if there are worse customer centric companies but I have never run across one.
Douglas Stevens
|
Overall Experience
Rating:
5.0
Merci très bon service et personnel très aimable
Stéphane Circe
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Francois Legare
|
Overall Experience
Rating:
4.0
Personnel disponible et serviable
correspondance par courriel, rapide
Accès rapide à l'information requise
Mireille Dazy
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Stéphanie Archambault
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Ladjel Mohammedi
|
Overall Experience
Rating:
4.0
Overall I got great service, easy access, convenient location, easy payment. I had a couple of issues, though. I was supposed to get a month for free but the system didn't seem set up to properly to do that, and I had to contact U-Haul to make sure I would get my free month (they did honor it though). I also wanted to end my contract a week earlier but their system was down and I didn't go in during the week because of lockdown restrictions and my own sleeping habits. I think this location may need to upgrade their systems but overall, the experience was very good.
Peter Chernoff
|
Overall Experience
Rating:
3.0
Bonjour,
Une des meilleures expériences avec une gérante (Line) et équipe toujours disponible avec le sourire depuis 5-6 Ans. Hélas, depuis une année, la gérante souvent absente pour des soucis de santé, la nouvelle équipe est incompétente avec 3 mauvaises expériences de suite. C'est la seule saison pour laquelle j'ai décidé d'aller voir ailleurs.
sofiati inc
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
chantal tchounga njinkque
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
CEDRIC STEPHANE AHMED bonkoungou
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JASPER MEYERS
|
Overall Experience
Rating:
5.0
Nous avons loué le local 2042 UHaul Jean-Talon O de sept. 2009 à nov. 2020. Le service a toujours été impeccable. Au cours des années, nous soulignons la courtoisie du personnel à notre égard, l'excellent travail de Mme Line Vaillant pour répondre à nos interrogations et ses suggestions pour régler le PEU de problèmes survenus au cours de ces 11 années. Le seul commentaire moins positif (et pour lequel il y a peu ou pas de solution) est le peu d'espace de stationnement pour les locataires aux heures d'achalandage. Même dans ces situations, le personnel a fait son possible
pour nous aider, quitte à déplacer des camions UH. C'est sans hésitation que nous avons recommandé UH Jean-Talon O à nos amis.
DIANE LEVEILLE SAVOIE
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ANDRE LAFLAMME
|
Overall Experience
Rating:
3.0
The first time I moved in, September 27, the guy who did my contract was actually rude. He shouted at me and my husband to enter « one at time ». My husband and I were together. I had to go in alone. The guy was impatient.
When I went back to pay my renewal yesterday, October 26, there were two different guys quiet and friendly who did not shout « one at a time ».
Your staff behaviour is inconsistent.
laura torres
|
First Impressions
Rating:
5.0
The facility was secure, however the hallway was not well lit.
The lights in the hallway to the room we rented were inconsistent. Some lights were always on, however often other lights were off, leaving the hallway somewhat dark. These lights were not triggered by motion.
Estate Pearl ARONOFF
|
Overall Experience
Rating:
4.0
First time I have used this kind if facility. Reception staff very helpful and friendly.
Jerrolyn Dietrich
|
First Impressions
Rating:
1.0
Customer did not leave a comment.
SAIF SBAI
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Johanna San Martin
|
Overall Experience
Rating:
5.0
The staff was extremely friendly and helpful.
Michael Vass
|
First Impressions
Rating:
2.0
Very disappointed in how they dealt with closing out of our space. For months we were charged. Even after repeated calls and emails.
TAVIS JOYNER
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
samuel ARDJOUN
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
LOUISE SAMSON
|
Overall Experience
Rating:
5.0
Seulement rain qui est un mauvaise employés n'a pas le service a clientèle vous été une super équipe enlever la pomme pour de votre équipe
YANICK CHAMPAGNE
|
Overall Experience
Rating:
2.0
Point 1: votre sondage n’est pas vraiment en français.
Point 2: lors d’un dégât d’eau, je n’ai pas été averti que mes biens pouvaient être endommagés.
Point 3: il a fallut que j’insiste très fort pour que j’ai un local de remplacement ( le dégât d’eau était de votre responsabilité, pas la mienne)
Point 4: je n’ai reçu aucune aide pour déplacer mes biens dans un autre local que vous alliez me faire payer plus cher que mon local initial
Non, je ne considère pas avoir reçu un bon service. J’ai quitté pour un autre entrepôt d’une autre compagnie
Non, je ne recommanderai pas votre endroit.
Merci
Gaetan Girard
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Danielle Gilbert
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Fred Pechet Lise Therrien
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Elliot Ince
|
Overall Experience
Rating:
5.0
The Manageress, Line Vaillant, is wonderful!! She goes out of her way to do the best she can for her clients and is always friendly, hepful, and generally makes the experience a really good one. I finally closed my locker of 25 years as I am moving to Ontario, and I went to Line and opened a small locker for the overflow while moving. As always, an easy, unstressed successful solution is found. Line is super accommodating and I do believe this is what brings people back. It is for me! Thank you, u-Haul and team!
LINDA MILLER
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Émilie-Rose Bonneau
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Ionut Ovidiu Catrina
|
First Impressions
Rating:
1.0
Found mouse or rat poop in my storage unit. Also, I saw a dead mouse on the first floor, took a picture of it as proof. I cancelled my contract 3 days after my reservation due to the filthiness of the place. Such a waist of money. The guy at the front desk didn't seem to care at all and he told me there's nothing he could do for me. I called the manager the next day, was told I would get a cal back. I'm still waiting. I'm so dissapointed by the service.
Kattie Casimir
|
Overall Experience
Rating:
5.0
Was great experience I love you guys and the staff
BENJAMI KASHIRA
|
First Impressions
Rating:
3.0
I eould like to receive confirmation that my automatic monthly paiements will stop, since I emptied the storage unit on May 30. Thank you.
Natalie Emond
|
Overall Experience
Rating:
5.0
The only negative comment is that the space I had reserved was overbooked. But on the flip side, the Manager upgraded me with an other space for a good price.
SABRINA RICHER
|
First Impressions
Rating:
5.0
Good Service!
Hardeep Kaur Kaushal
|
First Impressions
Rating:
5.0
Very knowledgeable staff and it helps that they're bilingual. It was easy to set up for my team in Montreal (I am located in Toronto). We had to make changes, and we were informed on many options. Thanks!
CORNERSHOP COMPANY Allen Lloyd Alfeche
|
First Impressions
Rating:
5.0
Perfect for us! Thank you!!!
Dave Larose
|
Overall Experience
Rating:
5.0
Line Vaillant the manager is wonderful!!! She took care of us and answered all questions we had. Her professionlism and the way she interacts with clients is outstanding. You should be so proud to have her affiliated with your company!!!
Interconcept Inc
|
Overall Experience
Rating:
5.0
I left the premises since I have practically zero income due to the epidemic
Peter Hondros
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Michael Ghannoum
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Faneva dAnjou
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Alfred Polycarpe
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Karl Miranda
|
Overall Experience
Rating:
1.0
Lighting did not work near my storage unit and was not fixed promptly when I reported it.
Upon moving out, i discovered that mice had entered the unit. Many items ruined. Terrible experience.
BENJAMIN FLIGHT
|
Overall Experience
Rating:
5.0
Manager went above and beyond on everything possible couldn’t ask for a better service.
Kevens Lebarbe
|
First Impressions
Rating:
5.0
Bon service belle équipe
Repare 911 INC.
|
Overall Experience
Rating:
5.0
We want to thank specially Mrs. Line Vaillant.for her assistance and amazing work. She is very kind and professional.
Centre communautaire mountain sights
|
Overall Experience
Rating:
1.0
The staff is outrageous. They are simply not capable of doing anything. They dont want to be there.
Laurent- Olivier Loiseau
|
Overall Experience
Rating:
1.0
It full time of rat my locker my staff got damage and smell. I have picture to be posted on Facebook to warn people about the Jean Talon Uhaul full of rat my belongings got damage.
Jonathan Del pilar
|
Overall Experience
Rating:
5.0
The staff were friendly and helpful this made my task much easier. I would certainly recommend this site to a friend, France Olsen
Frances D Olsen
|
Overall Experience
Rating:
1.0
If you don't mind being mistreated or yelled at or not having your reservations being honoured (twice, for a locker and a truck) or being coerced into staying when I wanted to get out, then go ahead.
ALEXANDRE LEBLANC
|
Overall Experience
Rating:
5.0
excellent.
youcef nait cherife
|
Overall Experience
Rating:
4.0
Good!
MAI XUAN BRUNOT
|
Overall Experience
Rating:
1.0
The service is good once you're being served, but the waiting time, especially on a weekend, is absolutely ridiculous!! And the employees also agree! They should hire more people (for the weekend).
Anaida Agalaryan
|
First Impressions
Rating:
5.0
very good
LILY SINGH
|
Overall Experience
Rating:
1.0
The hallways were well lighted but there was no light inside of the storage and it was infested with mice There were mice droppings and pee on all my stuff There was even some mold Very unsatisfed 337
MARY CLESCENT
|
Overall Experience
Rating:
5.0
Super bon service à la clientèle!!!!!!
Nathalie Prudhomme
|
Overall Experience
Rating:
4.0
All staff were very kind. My storage unit was unavailable but they managed to find me another space I could use. I left feeling pleased by their additional help! Thanks!
Candice Kechnie-Young
|
First Impressions
Rating:
5.0
Mrs Vaillant was very helpful. She did her best to find a solution to my needs. She was very cordial and professional!
Alexandra Craan
|
First Impressions
Rating:
5.0
The staff were incredibly friendly and helpful.
Sarah Hiseler
|
First Impressions
Rating:
5.0
J’ai vraiment vraiment adoré le service je recommande
Repare 911 INC.
|
First Impressions
Rating:
5.0
J’ai apprécié énormément l’accueil et la courtoisie de madame Vaillant ainsi que le personnel, à tout moment. Un grand merci !
Je recommanderai certainement vos services
France Moise
|
Overall Experience
Rating:
1.0
you should find a new manager mme line shes very impolite she talk very rough and if you not agree with her she will hang up the phone in your face the rest of the staff are perfect
succes construction inc
|
Overall Experience
Rating:
4.0
The manager last night, Lynn on March 14th, was very helpful in showing me how to use the facilities and ensuring me of the safety of the premises.
Margaret E Macfarlane
|
First Impressions
Rating:
5.0
The employee was very helpful and energetic
hani kabbara
|
First Impressions
Rating:
1.0
Learn English!
CARLOS CALLE ARCHILA
|
Overall Experience
Rating:
3.0
When I had an issue with waste disposal the staff started threathening me with a fine and used a very accusatory tone. After18 months as a well paying client I expected better.
Isabelle Joseph
|
Overall Experience
Rating:
5.0
Very good service. Thank you.
samira gue
|
Overall Experience
Rating:
5.0
Tout le monde a été gentil et attentif à mes besoins. Au delà de mes expectatives!
Jean Claude LATRAVERSE
|
Overall Experience
Rating:
4.0
The service was excellent and provided us with the temporary need for storage space in a location that is close to downtown Montreal.
ROBERT EDGAR SEGUIN
|
Overall Experience
Rating:
5.0
really perfect with a wonderfull team . keep the smile
sofiati inc
|
Overall Experience
Rating:
1.0
Si je dois répondre à votre question, vous devrez faire cette page web avec la possibilité qu'elle soit en FRANÇAIS. On est au Québec ma parole!
Julien Le Hir
|
Reservation
Rating:
1.0
worse experience ever this is the second time i move and i go with uhaul & I make a reservation and get my reservation number and the location of pick up and when I go to take the truck its not there!
amira tagoug
|
Reservation
Rating:
1.0
Rats destroyed my possessions. There were no rat traps. The halls were dark, lights taken out. Some staff were very good, but the manager at 3850 Jean Talon O., Montreal, was unprofessional.
SUE MENDEL
|
Overall Experience
Rating:
2.0
They changed my storage size twice, the day before and on the day I arrived. The lights did not work and they didn't change them.
Also changed the time of the truck I reserved to move out, twice.
ABIGALLE Trottier-Gascon
|
Overall Experience
Rating:
5.0
The representative was very helpful and gived an excellent service.
fidahoussen hasnaine
|
Overall Experience
Rating:
4.0
The technical support was rapid.
alice lemma
|
Overall Experience
Rating:
4.0
After 8 years of goods storage, I was very surprised to find my belongings in good state of conservation. This is the most powerful signal of your good services. I am greatly satisfied.
NAFIOU INOUSSA
|
Overall Experience
Rating:
1.0
Your employees committed a fraud in the handling of the sale of the contents of unit 309
The buyer of the contents was not allowed to get what he paid $675 for. Martin your employee and Line
BRUCE MARGOLESE
|
Overall Experience
Rating:
1.0
No one answers the phone because you are so short staffed. When they do answer they placed me on hold twice for a n extraordinary. They charged me for an extra month when I prepaid which I had to ge
Elisabeth Williamson
|
Overall Experience
Rating:
5.0
good service
Sani Chabi Yo
|
Overall Experience
Rating:
4.0
X
Guy Razy
|
Overall Experience
Rating:
1.0
I made a reservation via the web site and receive a confirmation. two days after when a I arrive to the facility, the unit was already ren and there is no other unit to replace. The agent was excellen
Ali Tlili
|
Reservation
Rating:
5.0
Good service
maxime binagana
|
Overall Experience
Rating:
5.0
Plus I profited the fact that storage was very close to my home and, very close to the Echo site for disposal of unwanted things and also very close to a place where to leave useful things for gifts.