Customer Reviews for U-Haul sur Jean-Talon Ouest - déménagement et entreposage

4,087 reviews

3850 Jean-Talon Ouest   Montreal, QC H3R2G8

(514) 737-4920

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Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(514) 737-4920

3850 Jean-Talon Ouest
Montreal, QC H3R2G8

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Hicham B. 
Rating:
5.0

Customer did not leave a comment.

Messod H. 
Rating:
5.0

Customer did not leave a comment.

MA RUBY P M. 
Rating:
5.0

Tout a bien été.

Christian M. 
Rating:
5.0

Customer did not leave a comment.

Jesus J. 
Rating:
5.0

Customer did not leave a comment.

Roxane O. 
Rating:
4.0

J'ai initialement réservé à votre succursale au 306 Crémazie. Je suis déçu qu'on ait transféré ma réservation sur Jean-Talon même si j'ai effectué ma transaction initiale quelques semaines à l'avance. J'ai cependant eu un excellent service pour le retour grâce à votre commis (Angela ?). J'ai eu droit à un service professionnel et courtois avec un sourire.

Pierre V. 
Rating:
3.0

Not a very high implication of the staff to deliver a nice customer experience.

CEDRIC L. 
Rating:
4.0

I was supposed to get a refund for the u haul moving boxes and I didn't have my receipt. So, they were never refunded me anything.

Shivani S. 
Rating:
5.0

Customer did not leave a comment.

Diana S. 
Rating:
5.0

Customer did not leave a comment.

Relsan S. 
Rating:
5.0

Customer did not leave a comment.

Eric A. 
Rating:
5.0

Customer did not leave a comment.

Kiran M.  |  Overall Experience 
Rating:
4.0

I had reserved packing blankets, but there were none available when I arrived. They offered to send me to another UHaul location, but since I am paying for the rental time & the distance, that makes no sense! Please make sure that the website can confirm the materials reserved. Thx.

Francesco R. 
Rating:
4.0

The web app is annoying to use. There are so many steps to complete and it wouldn't accept my licence after many tries, so that got frustrating quickly and I just went in to speak to someone in the office. Waste of time.

Kyle R. 
Rating:
3.0

1st) You are more expensive then other storage companies, Even other uhauls. 2nd)When we recently changed account holders we gave you a new credit card # to charge our monthly fee, you didn't charge it and sent us late fee's then when I called to pay and wonder why it had been late someone from your office told me they didn't have any credit card info however when I was re reading the number to him he said oh yeah we have that one on file. But you never wanted to reimburse me the late charges even tho it was clearly your mistake.

Fibrenew W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BERNARDO S. 
Rating:
5.0

Customer did not leave a comment.

patel a.  |  Overall Experience 
Rating:
5.0

Excelente servicio. Muchas gracias

carisley H. 
Rating:
5.0

The staff who processed my rental were extremely helpful, informative, pleasant, and great in every way. They answered all my questions and were incredibly thorough and supportive. They really made my life easier and I appreciate that a lot!

KATHERINE E.  |  First Impressions 
Rating:
5.0

Le personnel était vraiment courtois.

Sandra B. 
Rating:
4.0

It could be advised to deliver the cars clean with full gas. In my case, the fuel was about 1/4 and the van was not clean.

Abbas P. 
Rating:
5.0

Very freindly staff and fare price to custumer Thank you everyone

FREDERICK I. 
Rating:
5.0

Tout était parfait.

nadine b.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

GIBRAN JOSE S. 
Rating:
5.0

Customer did not leave a comment.

Patrick B. 
Rating:
5.0

Customer did not leave a comment.

joseph C. 
Rating:
5.0

The person at the desk was very professional and dealt with 2 customers simultaneously when there was a lineup of customers early in the morning. Not many customer service reps do that, A++

Amer A. 
Rating:
5.0

Customer did not leave a comment.

Logan M. 
Rating:
5.0

they cancelled my reservation because I was late for 17 minutes. you think this is fair to costumers? they should inform us if they cancel so that we don't have to waste time. this system is unfair to us costumers.

Marinas F. 
Rating:
4.0

The truck was disgusting. But the manager there's (Angela) was amazing and a real sweetheart! It made our experience good nonetheless. Thank you

Wendell Andrew F. 
Rating:
5.0

Customer did not leave a comment.

SABRINA ARLETTE BEATRICE D.  |  First Impressions 
Rating:
5.0

Staff was awesome.

Xavier B. 
Rating:
4.0

Customer did not leave a comment.

Fondation elhash C. 
Rating:
5.0

Customer did not leave a comment.

Yazid A. 
Rating:
5.0

Continue dans la même lancé 🤩😍

Nelson K. 
Rating:
4.0

Pickup service was great. Vehicle was in excellent shape. Only issue was when I returned the vehicle I had forgotten a large transparent object in the van and the manager did not believe me. She actually came outside in the freezing cold to tell me if I don't take it with me they will have to charge me $50. I told her I can't fit it anywhere and I will return later but she said ''no you will not''. She was very disrespectful.

Astoria G. 
Rating:
1.0

I'm never going back there again! I booked a van online, and despite having all my info in the system, the staff wasted 30 precious minutes making me input everything manually. I even provided payment info again, and they demanded my bank statement to confirm my credit card. They turned a 2-minute process into a 30-minute nightmare! To top it off, the van was covered in dents and scratches with no labels or stickers to indicate prior damage. And to add to the danger, on a stormy, snowy day, the driver-side windshield wiper was so defective it barely worked. They should've fixed that months ago, but clearly, no one cares. I'm airing this complaint everywhere until I get some answers!

afshin S. 
Rating:
5.0

Service courtois et la location du véhicule c'est très bien déroulée.

johanne D. 
Rating:
5.0

Customer did not leave a comment.

Rosalie K. 
Rating:
2.0

The van use 4 seasons tires. In this case the van has no good traction. I got stuck to many times today, one of these times, I got stuck for more than one hour, because it was slipery. A Kia Rio (small car) did better tha. The van at the same place with the snow. Need urgently to change to winter tires.

Victor Hugo G. 
Rating:
3.0

Customer did not leave a comment.

Juan G. 
Rating:
4.0

Customer did not leave a comment.

Ishtiaq Ahmed C. 
Rating:
5.0

Customer did not leave a comment.

David T. 
Rating:
4.0

No winter tire on the trucks. In Montreal there is a law to have winter tire after Dec 1st but still no winter tires on the truck that I rented.

ATIK KUMAR V. 
Rating:
5.0

Customer did not leave a comment.

DAKISSAGA K. 
Rating:
4.0

There were some some issues with the tyres ...

nicolas W. 
Rating:
5.0

It was an excellent 3 years experience, thank you!

josephine c.  |  Overall Experience 
Rating:
4.0

The gas was 1/8th lower than what was recorded on the sheet. It made me feel like I was being scammed.

Krisen K. 
Rating:
5.0

Customer did not leave a comment.

ALY BADARA K. 
Rating:
5.0

Customer did not leave a comment.

Dhirajkumar P. 
Rating:
5.0

Customer did not leave a comment.

Peter Y. 
Rating:
5.0

Everyone was incredible to work with during my rental. Gold stars and raises for all of them in my books!

Craig C. 
Rating:
5.0

Excellent

Xiu Jin Z. 
Rating:
3.0

L'on m'a prélevé 25$ pour le nettoyage du camion alors que mon heure de retour du camion n'était pas encore arrivé. En outre, c'était pour un bout de carton à peine visible et j'ignore s'il n'était pas là au moment où je prenais l'engin.

Serge T. 
Rating:
5.0

Need to inform all the items we booked. Additional items like strollers etc.

NIKUL V. 
Rating:
5.0

Excellent service et bien accueilli

hamidou C. 
Rating:
4.0

The check in process is very long and slow. Might be the systems need upgrade or need to simplify it! Was there for 20 minutes checking in. The service was wonderful though

Elisabeth G. 
Rating:
5.0

les personnes du bureau, sont très très gentils et efficaces, les unités de transport très propres et mécanique à jour, merci continué comme ça svp ,,mer ci, U-HAUL JEAN TALON CÔTE DES NEIGES merci beaucoup

Escobar Ventura J. 
Rating:
5.0

Customer did not leave a comment.

Florent B. 
Rating:
5.0

Tout parfait. Bon service

Claire D. 
Rating:
4.0

N/A

Cisneros Turcios L. 
Rating:
1.0

Pas bon le camion est dangereux

David Z. 
Rating:
5.0

Customer did not leave a comment.

Katia D. 
Rating:
5.0

Very professional staff and friendly nice experience overall

Juliette M. 
Rating:
5.0

Customer did not leave a comment.

Marco B. 
Rating:
5.0

Customer did not leave a comment.

Yosef W. 
Rating:
5.0

Great thanks to the team for taking care of my needs 5 stars

Frank anthony R. 
Rating:
5.0

Customer did not leave a comment.

Abdoulkader K. 
Rating:
1.0

Manager Shaena so rude. Not even trained for customer service. Doesn't know how to deal with unsatisfied client. All what she said this is how it works here. As if I was attacking her personally. I came to pick up the truck and wasn't available. I had to change the whole planing of my day and my whole pick ups, so i returned back to the branch for pick up. She said she will give me a discount. The day of the return, she changed her version. Childish attitude with clients. 0/10 for customer service. Never i recommend this branch. I am joignable on 514-998-2296 in case you care to call.

Marc A. 
Rating:
1.0

Le prix initial de 66$ est finalement passé à 93$. Pourtant j'ai rendu le véhicule en avance et j'ai fait le nombre de kilomètre prévu. Aucune explication ne m'a été donné pour cette augmentation à part les taxes (là on est à +50%, par +15%)... Je ne recommande pas, je me sens arnaqué. Je rajouterai aussi que le véhicule n'était pas propre, mais ça c'est moins important ...

Julien G. 
Rating:
5.0

The truck smells smoke and was not clean at all in the driver's part of the truck. But employees were kind, effective and

Samuel F. 
Rating:
5.0

Customer did not leave a comment.

YOSEF YITZCHOK W. 
Rating:
5.0

Customer did not leave a comment.

ARRIEH L. 
Rating:
5.0

Customer did not leave a comment.

Yves S. 
Rating:
1.0

It was horrible, the person who attended me was rude both at the beginning and at the end, he called me to ask me to return the car I told him that I couldn't that I still hadn't finished moving that if I had to pay more it was fine, he insulted me and was very rude, obviously I will never return or recommend the service, since at work we use the service many times and we have discovered that they have cloned our credit card At her place, my boss had to talk to the super viewer and treated her in the same way

BRAHAYAM LUCIANO S. 
Rating:
4.0

Customer did not leave a comment.

Kambiz N. 
Rating:
5.0

Customer did not leave a comment.

Paul T. 
Rating:
5.0

All went well the staff are professionally accomodating!!the u haul truck it self is so good we have a good moving experience !!! And the price is so reasonable!!! No hassle all went well when we pick up the truck !!

Rl F. 
Rating:
5.0

Very kind and efficient staff at the check-in desk: thank you!

Clara T. 
Rating:
5.0

Customer did not leave a comment.

Mary Marlene H. 
Rating:
4.0

None

donald M. 
Rating:
5.0

Customer did not leave a comment.

Xavier S. 
Rating:
5.0

Customer did not leave a comment.

Jagrut P. 
Rating:
5.0

The manager Shaena Napoleon and Angela go out of their way to make you feel comfortable and that all your needs are met they make us feel like familly

Michel B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Matthew G. 
Rating:
5.0

Great customer service Great cordial service WOW service That gentleman in back of the desk is a prince. Give him a raise. Joe Montreal

Giuseppe C. 
Rating:
5.0

Customer did not leave a comment.

Frank anthony R. 
Rating:
5.0

They gave me a trick with zero gas and they said it was 1/4 of a tank I almost got stuck on the highway

Moshe B. 
Rating:
5.0

Customer did not leave a comment.

Gabriel H. 
Rating:
5.0

The driver door very hard to be closed. Otherwise everything was perfect! Thank you!

Constantin A. 
Rating:
3.0

Checking was done twice, online and in store. Washer wiper was empty and it was unsafe to drive when it started raining The return procedure was not easy, I have to do it 3 times as the system blocked at the end

Marc C. 
Rating:
5.0

Staff was efficient, quick , responsive.....and friendly. Thanks !

JEAN-LOUIS L. 
Rating:
4.0

Customer did not leave a comment.

Dan S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Supinder S. 
Rating:
5.0

I had an amazing experience with the staff who were very caring and professional. Everything went smoothly and well.

Ehsan G. 
Rating:
4.0

There was a problem with the internet system yesterday night

ERIC F. 
Rating:
4.0

I got charged twice for a service I didn't use by someone on the phone and the people I talked to on the phone were not helpful asked to prolong the truck by one hour and the person prolonged it on the phone until the next day and I got charged right away when I said that's not the service I wanted she said I already charged you for it . Overall horrible experience on the phone I was not asked for confirmation before she charged me

Ossama M. 
Rating:
4.0

Customer did not leave a comment.

Jose G. 
Rating:
5.0

Customer did not leave a comment.

Meng X. 
Rating:
5.0

Friendly, Respectable, Fare.

Maher T. 
Rating:
5.0

Customer did not leave a comment.

Chellaganesh K. 
Rating:
5.0

A big thank you to Angela and the staff.Angela went out of her way to make sure i was well taken care of . Thank you love you are the best.

Michel B. 
Rating:
5.0

Customer did not leave a comment.

Delmar D. 
Rating:
4.0

Customer did not leave a comment.

Norman L. 
Rating:
5.0

Customer did not leave a comment.

sheldon M. 
Rating:
5.0

Amazing customer service! Everything was ready when I arrived and super easy to return the truck! Would recomment 200%!

Stephanie G. 
Rating:
1.0

Terrible! In addition to the attendant complaining because I arrived a little early to pick up the car, it wasn't that well maintained! I traveled about 10KM longer than expected and was charged for the difference, so far so good, but as I filled up MANY more liters of gasoline, I asked if they could give me a discount on that amount and they said NO! And let me keep this loss! I would like to ask you to do the right thing, which is to deliver the vehicles with a full tank and demand them with a full tank! This is the fairest thing for its customers and we are not harmed like I was this time!

Andre G. 
Rating:
5.0

Customer did not leave a comment.

louis H. 
Rating:
5.0

Customer did not leave a comment.

Nancy B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Erica B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

SHERIKA H.  |  First Impressions 
Rating:
5.0

Angela was extremely efficient, knowledgeable and courteous. She is definitely an asset to U-Haul at Jean Talon in Montreal.

luigi b.  |  First Impressions 
Rating:
5.0

Amit P was fabulous to deal with. She made it very easy for us to rent storage.

Alex M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ketly T.  |  Overall Experience 
Rating:
4.0

Shaéna and the team are very nice and helpfull

Rollande V.  |  Overall Experience 
Rating:
1.0

Manager NO GOOD VERY RUDE

JEFFREY D.  |  Overall Experience 
Rating:
2.0

My overall experience at UHaul was very poor. I have reserved a 10' storage unit as a part of my month of free storage when reserving a UHaul truck at the Jean-Talon location in Montreal. I had ensured my reservation was confirmed about 2 months before the move. When I got to the location, they told me that the general UHaul team and the Jean-Talon UHaul team were not in contact, so the reservation was never made in their system. So instead of the storage unit I reserved, I had 2 options: A) take a much smaller unit with them (as that was all that was available) or B) go much further in Laval and put my stuff in their storage unit. The staff overall was very nice and the facilities were adequate, but this obviously was not what I wanted. Would not recommend this to a friend.

Daniel S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jack R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Valerie T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jean-Simon V.  |  Overall Experience 
Rating:
5.0

I would like to emphasize the EXCEPTIONAL service from the staff at the Jean-Talon location. We rented trucks several times and this storage over the last year and she was oustanding in her performance with us.

Patrick H.  |  Overall Experience 
Rating:
5.0

Staff is very friendly, helpful and always pleasant. Excellent experience.

Traie P.  |  Overall Experience 
Rating:
5.0

Fantastic customer service. Thank you

Timothy G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Genevieve D.  |  Overall Experience 
Rating:
5.0

Great team and so helpful especially Angela !

Nathalie G.  |  First Impressions 
Rating:
5.0

Les employés de la succursale rue Jean-talon ouest sont hyper sympathiques et professionnels. Les aires communes et storage sont impeccablement propres

Nancy B.  |  First Impressions 
Rating:
4.0

Pensez à rénover les unités d'entreposage, surtout le plancher.

Mohammed R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

PATRICE R.  |  Overall Experience 
Rating:
4.0

Les employés sont top

LEONIE P.  |  First Impressions 
Rating:
5.0

Juste exceptionnelle , service agréable avec la bonne humeur et le sourire. Ils ont prit le temps même si il le l'avais pas toujours du faite de client un peu d'désagréable. Je reviendrai avec plaisir ;)

QUANNAH - GAN P.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

oumarou-barkire a.  |  Overall Experience 
Rating:
5.0

It’s convenient and friendly approach

marizza b.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

mathieu r.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

lucas d.  |  First Impressions 
Rating:
5.0

Les personnes qui travaillent sur jean talon son exceptionnelle

DANNY S.  |  First Impressions 
Rating:
4.0

Il serait utile que les conteneurs à déchets et à matières recyclables dans le stationnement soient accessibles durant les heures d'accès. Ils sont barrés avec cadenas dès 15h au départ du concierge. Ce n'est pas très pratique.

PHILIPPE C.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Brigitte A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

simon o.  |  Overall Experience 
Rating:
5.0

J'ai recommandé U-haul à d'autres personnes.

VIATA B.  |  Overall Experience 
Rating:
5.0

The young lady who helped was excellent

MARIA K.  |  First Impressions 
Rating:
5.0

Thank You for a wonderful service! Service agents Angela and Manager Shaena Hats off to a wonderful service! ❤️❤️❤️

dejon b.  |  Overall Experience 
Rating:
1.0

J’ai arrêté la location de mon local au milieu du mois donc je devrais avoir droit à un crédit puisque je n’ai utilisé le local que 15 jours au lieu de 1 mois. Plainte à suivre.

Jean-Christophe D.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

SAMIULLAH C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Antonio e.  |  Overall Experience 
Rating:
5.0

No problems at all. Easy access, well lit.

DON B.  |  Overall Experience 
Rating:
5.0

C'est ma 1ere expérience, et je suis très satisfaite. J e recommanderai à qui me questionne, cette solution. J ai été très bien accueillie et conseillée. Merci

nadine b.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Dan S.  |  First Impressions 
Rating:
5.0

The staff were so helpful and friendly

ELLEN R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOEL R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

clean b.  |  First Impressions 
Rating:
5.0

If I have to, I will certainly use U-HALL again .The staff were polite and helpful .

BERNADETTE P.  |  Overall Experience 
Rating:
4.0

Very pleasant and helpful staff!

Rosalie J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MarieNadine E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

berbue c.  |  First Impressions 
Rating:
2.0

the representative didn't know where to find my reservation details. I gave the reservation confirmation number and my contact number but waited 20 minutes for him to find the reservation. When he directed me to the storage unit, it was dirty with debris. It wasn't clean at all. The lock of the unit wasn't working. The key is not working. If I wasn't in a rush to leave town, I would look for another storage unit. Is it really safe to leave my bvelongings there? That made me leave the valuables with a friend rather than in the storage because of security issue. Lock is not working!!!

MaKarlaLuisa G.  |  First Impressions 
Rating:
5.0

The first time I went inside the U-hual office they only had small storage available and the next day when we went in for an upgrade, it was shaena who helped us. She went beyond to help us with our issue so I would give her 10-10 for everything she did. I would like to say to please be nice and patient when moving they understand the stress.

maria T.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Juan Gabriel V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

OMAR M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

marlinda christina z.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DANIELE A.  |  Overall Experience 
Rating:
4.0

The only problem was hardly parking space and dock area, you have to wait long or return when someone finish off loading their stuff.

SherryAnn R.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Kathryn R.  |  First Impressions 
Rating:
1.0

Will not deal with them again.

ISOBELLA T.  |  Overall Experience 
Rating:
2.0

No parking space, have to be keep moving for vehicles to pass, have to wait more than an hour to get the space to offload my items.

SherryAnn R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SOCIETE E.  |  Overall Experience 
Rating:
3.0

If you're driving any large vehicle, you have little to no room to maneuver. We spent more time just trying to get in/park/allow other cars going the opposite direction through in the tiny lot than the actual time inside. Reducing the number of vehicles in the lot or expanding further back might be the best course of action because while everything inside was great including the staff, the parking situation made it a less than stellar experience.

Brian M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Amrit K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rajiva L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jerrolyn D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Pierre D.  |  Overall Experience 
Rating:
5.0

Had an amazing experience. Very nice staff.

yousef m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jean-marc r.  |  Overall Experience 
Rating:
1.0

Must wait in line for hours to access someone in the office. Information communicated in the office differs from the Web site. Paying to extend access hours is frustrating Only 1 of the 2 loading docks for car was in order during my stay, which caused long delays

Alexandre C.  |  Overall Experience 
Rating:
5.0

Merci équipe sympathique et professionnelle.

Stéphane C.  |  Overall Experience 
Rating:
5.0

Service à la clientèle excellent.

ndoye e.  |  Overall Experience 
Rating:
4.0

Merci pour toutes les années que nous avons louer notre entrepôt, vous avez été serviable et toujours accommodant. l'équipe de l'Oréal

LOREAL C.  |  Overall Experience 
Rating:
5.0

The staff was polite and very helpful and guided us through the process of moving in and where our storage locker was located. Highly recommend this UHAUL location. ******

John N.  |  Online Move In 
Rating:
3.0

The price is too high Also the car is 384$ 😳 so I took my stuff with Uber 24$

leila j.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Emmanuel L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

lumanglas m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOHNNY H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

adjtoutah k.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Cheryl G.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

RAFIK R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

daphne e.  |  Overall Experience 
Rating:
3.0

I did empty my storage 2 day before my expiration and staff wasn’t busy too much I spend 25 minutes to make sure they confirm I vacant my locker then I received 5 am after 4 days for my locker payment with late fee!! This not a fare! work

Jamshaid K.  |  Overall Experience 
Rating:
2.0

The manager of this location is horrible with customer service. Treats people horrible and has zero empathy. Horrible client experience I would never come use this location again.

JACQUES E.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Mohammed D.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

SALEH M.  |  Overall Experience 
Rating:
5.0

La commis, je crois qu'elle s'appelle Sarah était d'une extrême gentillesse. Bravo!!!

Marco C.  |  First Impressions 
Rating:
2.0

Mercidieu was great, everything else about U-Haul was horrific. Especially the website and anything to do with phone contact. I don’t know if there are worse customer centric companies but I have never run across one.

Douglas S.  |  Overall Experience 
Rating:
5.0

Merci très bon service et personnel très aimable

Stéphane C.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Francois L.  |  Overall Experience 
Rating:
4.0

Personnel disponible et serviable correspondance par courriel, rapide Accès rapide à l'information requise

Mireille D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stéphanie A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ladjel M.  |  Overall Experience 
Rating:
4.0

Overall I got great service, easy access, convenient location, easy payment. I had a couple of issues, though. I was supposed to get a month for free but the system didn't seem set up to properly to do that, and I had to contact U-Haul to make sure I would get my free month (they did honor it though). I also wanted to end my contract a week earlier but their system was down and I didn't go in during the week because of lockdown restrictions and my own sleeping habits. I think this location may need to upgrade their systems but overall, the experience was very good.

Peter C.  |  Overall Experience 
Rating:
3.0

Bonjour, Une des meilleures expériences avec une gérante (Line) et équipe toujours disponible avec le sourire depuis 5-6 Ans. Hélas, depuis une année, la gérante souvent absente pour des soucis de santé, la nouvelle équipe est incompétente avec 3 mauvaises expériences de suite. C'est la seule saison pour laquelle j'ai décidé d'aller voir ailleurs.

sofiati i.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

chantal t.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

CEDRIC STEPHANE AHMED b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JASPER M.  |  Overall Experience 
Rating:
5.0

Nous avons loué le local 2042 UHaul Jean-Talon O de sept. 2009 à nov. 2020. Le service a toujours été impeccable. Au cours des années, nous soulignons la courtoisie du personnel à notre égard, l'excellent travail de Mme Line Vaillant pour répondre à nos interrogations et ses suggestions pour régler le PEU de problèmes survenus au cours de ces 11 années. Le seul commentaire moins positif (et pour lequel il y a peu ou pas de solution) est le peu d'espace de stationnement pour les locataires aux heures d'achalandage. Même dans ces situations, le personnel a fait son possible pour nous aider, quitte à déplacer des camions UH. C'est sans hésitation que nous avons recommandé UH Jean-Talon O à nos amis.

DIANE L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ANDRE L.  |  Overall Experience 
Rating:
3.0

The first time I moved in, September 27, the guy who did my contract was actually rude. He shouted at me and my husband to enter « one at time ». My husband and I were together. I had to go in alone. The guy was impatient. When I went back to pay my renewal yesterday, October 26, there were two different guys quiet and friendly who did not shout « one at a time ». Your staff behaviour is inconsistent.

laura t.  |  First Impressions 
Rating:
5.0

The facility was secure, however the hallway was not well lit. The lights in the hallway to the room we rented were inconsistent. Some lights were always on, however often other lights were off, leaving the hallway somewhat dark. These lights were not triggered by motion.

Estate Pearl A.  |  Overall Experience 
Rating:
4.0

First time I have used this kind if facility. Reception staff very helpful and friendly.

Jerrolyn D.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

SAIF S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Johanna S.  |  Overall Experience 
Rating:
5.0

The staff was extremely friendly and helpful.

Michael V.  |  First Impressions 
Rating:
2.0

Very disappointed in how they dealt with closing out of our space. For months we were charged. Even after repeated calls and emails.

TAVIS J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

samuel A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LOUISE S.  |  Overall Experience 
Rating:
5.0

Seulement rain qui est un mauvaise employés n'a pas le service a clientèle vous été une super équipe enlever la pomme pour de votre équipe

YANICK C.  |  Overall Experience 
Rating:
2.0

Point 1: votre sondage n’est pas vraiment en français. Point 2: lors d’un dégât d’eau, je n’ai pas été averti que mes biens pouvaient être endommagés. Point 3: il a fallut que j’insiste très fort pour que j’ai un local de remplacement ( le dégât d’eau était de votre responsabilité, pas la mienne) Point 4: je n’ai reçu aucune aide pour déplacer mes biens dans un autre local que vous alliez me faire payer plus cher que mon local initial Non, je ne considère pas avoir reçu un bon service. J’ai quitté pour un autre entrepôt d’une autre compagnie Non, je ne recommanderai pas votre endroit. Merci

Gaetan G.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Danielle G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Fred Pechet L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Elliot I.  |  Overall Experience 
Rating:
5.0

The Manageress, Line Vaillant, is wonderful!! She goes out of her way to do the best she can for her clients and is always friendly, hepful, and generally makes the experience a really good one. I finally closed my locker of 25 years as I am moving to Ontario, and I went to Line and opened a small locker for the overflow while moving. As always, an easy, unstressed successful solution is found. Line is super accommodating and I do believe this is what brings people back. It is for me! Thank you, u-Haul and team!

LINDA M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Émilie-Rose B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ionut Ovidiu C.  |  First Impressions 
Rating:
1.0

Found mouse or rat poop in my storage unit. Also, I saw a dead mouse on the first floor, took a picture of it as proof. I cancelled my contract 3 days after my reservation due to the filthiness of the place. Such a waist of money. The guy at the front desk didn't seem to care at all and he told me there's nothing he could do for me. I called the manager the next day, was told I would get a cal back. I'm still waiting. I'm so dissapointed by the service.

Kattie C.  |  Overall Experience 
Rating:
5.0

Was great experience I love you guys and the staff

BENJAMI K.  |  First Impressions 
Rating:
3.0

I eould like to receive confirmation that my automatic monthly paiements will stop, since I emptied the storage unit on May 30. Thank you.

Natalie E.  |  Overall Experience 
Rating:
5.0

The only negative comment is that the space I had reserved was overbooked. But on the flip side, the Manager upgraded me with an other space for a good price.

SABRINA R.  |  First Impressions 
Rating:
5.0

Good Service!

Hardeep Kaur K.  |  First Impressions 
Rating:
5.0

Very knowledgeable staff and it helps that they're bilingual. It was easy to set up for my team in Montreal (I am located in Toronto). We had to make changes, and we were informed on many options. Thanks!

CORNERSHOP COMPANY A.  |  First Impressions 
Rating:
5.0

Perfect for us! Thank you!!!

Dave L.  |  Overall Experience 
Rating:
5.0

Line Vaillant the manager is wonderful!!! She took care of us and answered all questions we had. Her professionlism and the way she interacts with clients is outstanding. You should be so proud to have her affiliated with your company!!!

Interconcept I.  |  Overall Experience 
Rating:
5.0

I left the premises since I have practically zero income due to the epidemic

Peter H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Michael G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Faneva d.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Alfred P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Karl M.  |  Overall Experience 
Rating:
1.0

Lighting did not work near my storage unit and was not fixed promptly when I reported it. Upon moving out, i discovered that mice had entered the unit. Many items ruined. Terrible experience.

BENJAMIN F.  |  Overall Experience 
Rating:
5.0

Manager went above and beyond on everything possible couldn’t ask for a better service.

Kevens L.  |  First Impressions 
Rating:
5.0

Bon service belle équipe

Repare 911 I.  |  Overall Experience 
Rating:
5.0

We want to thank specially Mrs. Line Vaillant.for her assistance and amazing work. She is very kind and professional.

Centre communautaire m.  |  Overall Experience 
Rating:
1.0

The staff is outrageous. They are simply not capable of doing anything. They dont want to be there.

Laurent- Olivier L.  |  Overall Experience 
Rating:
1.0

It full time of rat my locker my staff got damage and smell. I have picture to be posted on Facebook to warn people about the Jean Talon Uhaul full of rat my belongings got damage.

Jonathan D.  |  Overall Experience 
Rating:
5.0

The staff were friendly and helpful this made my task much easier. I would certainly recommend this site to a friend, France Olsen

Frances D O.  |  Overall Experience 
Rating:
1.0

If you don't mind being mistreated or yelled at or not having your reservations being honoured (twice, for a locker and a truck) or being coerced into staying when I wanted to get out, then go ahead.

ALEXANDRE L.  |  Overall Experience 
Rating:
5.0

excellent.

youcef n.  |  Overall Experience 
Rating:
4.0

Good!

MAI XUAN B.  |  Overall Experience 
Rating:
1.0

The service is good once you're being served, but the waiting time, especially on a weekend, is absolutely ridiculous!! And the employees also agree! They should hire more people (for the weekend).

Anaida A.  |  First Impressions 
Rating:
5.0

very good

LILY S.  |  Overall Experience 
Rating:
1.0

The hallways were well lighted but there was no light inside of the storage and it was infested with mice There were mice droppings and pee on all my stuff There was even some mold Very unsatisfed 337

MARY C.  |  Overall Experience 
Rating:
5.0

Super bon service à la clientèle!!!!!!

Nathalie P.  |  Overall Experience 
Rating:
4.0

All staff were very kind. My storage unit was unavailable but they managed to find me another space I could use. I left feeling pleased by their additional help! Thanks!

Candice K.  |  First Impressions 
Rating:
5.0

Mrs Vaillant was very helpful. She did her best to find a solution to my needs. She was very cordial and professional!

Alexandra C.  |  First Impressions 
Rating:
5.0

The staff were incredibly friendly and helpful.

Sarah H.  |  First Impressions 
Rating:
5.0

J’ai vraiment vraiment adoré le service je recommande

Repare 911 I.  |  First Impressions 
Rating:
5.0

J’ai apprécié énormément l’accueil et la courtoisie de madame Vaillant ainsi que le personnel, à tout moment. Un grand merci ! Je recommanderai certainement vos services

France M.  |  Overall Experience 
Rating:
1.0

you should find a new manager mme line shes very impolite she talk very rough and if you not agree with her she will hang up the phone in your face the rest of the staff are perfect

succes c.  |  Overall Experience 
Rating:
4.0

The manager last night, Lynn on March 14th, was very helpful in showing me how to use the facilities and ensuring me of the safety of the premises.

Margaret E M.  |  First Impressions 
Rating:
5.0

The employee was very helpful and energetic

hani k.  |  First Impressions 
Rating:
1.0

Learn English!

CARLOS C.  |  Overall Experience 
Rating:
3.0

When I had an issue with waste disposal the staff started threathening me with a fine and used a very accusatory tone. After18 months as a well paying client I expected better.

Isabelle J.  |  Overall Experience 
Rating:
5.0

Very good service. Thank you.

samira g.  |  Overall Experience 
Rating:
5.0

Tout le monde a été gentil et attentif à mes besoins. Au delà de mes expectatives!

Jean Claude L.  |  Overall Experience 
Rating:
4.0

The service was excellent and provided us with the temporary need for storage space in a location that is close to downtown Montreal.

ROBERT EDGAR S.  |  Overall Experience 
Rating:
5.0

really perfect with a wonderfull team . keep the smile

sofiati i.  |  Overall Experience 
Rating:
1.0

Si je dois répondre à votre question, vous devrez faire cette page web avec la possibilité qu'elle soit en FRANÇAIS. On est au Québec ma parole!

Julien L.  |  Reservation 
Rating:
1.0

worse experience ever this is the second time i move and i go with uhaul & I make a reservation and get my reservation number and the location of pick up and when I go to take the truck its not there!

amira t.  |  Reservation 
Rating:
1.0

Rats destroyed my possessions. There were no rat traps. The halls were dark, lights taken out. Some staff were very good, but the manager at 3850 Jean Talon O., Montreal, was unprofessional.

SUE M.  |  Overall Experience 
Rating:
2.0

They changed my storage size twice, the day before and on the day I arrived. The lights did not work and they didn't change them. Also changed the time of the truck I reserved to move out, twice.

ABIGALLE T.  |  Overall Experience 
Rating:
5.0

The representative was very helpful and gived an excellent service.

fidahoussen h.  |  Overall Experience 
Rating:
4.0

The technical support was rapid.

alice l.  |  Overall Experience 
Rating:
4.0

After 8 years of goods storage, I was very surprised to find my belongings in good state of conservation. This is the most powerful signal of your good services. I am greatly satisfied.

NAFIOU I.  |  Overall Experience 
Rating:
1.0

Your employees committed a fraud in the handling of the sale of the contents of unit 309 The buyer of the contents was not allowed to get what he paid $675 for. Martin your employee and Line

BRUCE M.  |  Overall Experience 
Rating:
1.0

No one answers the phone because you are so short staffed. When they do answer they placed me on hold twice for a n extraordinary. They charged me for an extra month when I prepaid which I had to ge

Elisabeth W.  |  Overall Experience 
Rating:
5.0

good service

Sani C.  |  Overall Experience 
Rating:
4.0

X

Guy R.  |  Overall Experience 
Rating:
1.0

I made a reservation via the web site and receive a confirmation. two days after when a I arrive to the facility, the unit was already ren and there is no other unit to replace. The agent was excellen

Ali T.  |  Reservation 
Rating:
5.0

Good service

maxime b.  |  Overall Experience 
Rating:
5.0

Plus I profited the fact that storage was very close to my home and, very close to the Echo site for disposal of unwanted things and also very close to a place where to leave useful things for gifts.

Jose H.  |  Overall Experience 
Rating:
5.0

Very solution

gerard b.  |  Overall Experience 
Rating:
5.0

Friendly and pleasant, staff.

TONY P.  |  Overall Experience 
No reviews have been submitted for this location.

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