Customer Reviews for U-Haul sur Crémazie Ouest - déménagement et entreposage

5,898 reviews

306 Boul Cremazie Ouest   Montreal, QC H2P1C6

(514) 385-6297

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(514) 385-6297

306 Boul Cremazie Ouest
Montreal, QC H2P1C6

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
3.0

The tires were really worn off, by chance it didn't snow the day I moved, but it could have as this was early March. You are putting your customers at risk! We are carrying a heavy load and do not have extensive experience driving such trucks - this is the point of rental, you rent one because you don't need one on a daily basis. U-Haul, please invest in good tires for your customers.

Rachelle F. 
Rating:
3.0

Customer did not leave a comment.

William M. 
Rating:
5.0

Customer did not leave a comment.

Sid Z.  |  Overall Experience 
Rating:
5.0

Non sa été super et très satisfait

martial F. 
Rating:
1.0

I lost the truck key . went to the rental location ask for a spare key they didn't have one ask for the phone number for road side assistance they told me to scan the code it didn't work with my phone nobody knew the phone number. finally I got a operator she told me she had to find a locksmith that she call me back in a hour , it took 2 hrs when I got a call back she told me it will take a hour for a service man to come and that it going to cost me $350 for a lousy service very body at UHAUL were lost as this never happens (I rent a truck 5 or more times a month ) I applied for business account never got one, left messages no body call back great service?

Jose M. 
Rating:
5.0

Customer did not leave a comment.

Juan G. 
Rating:
5.0

Customer did not leave a comment.

Matthieu C. 
Rating:
5.0

Customer did not leave a comment.

ANH TIEN N. 
Rating:
4.0

Customer did not leave a comment.

eric D. 
Rating:
1.0

Customer did not leave a comment.

sadate G. 
Rating:
4.0

Parking is restricted. Sometimes difficult. Otherwise very good.

JOHN M.  |  First Impressions 
Rating:
3.0

If another location has what you need, better off there.

Jimmy R. 
Rating:
1.0

Move to a street off the side of a major intersection.

JACK F. 
Rating:
2.0

Customer did not leave a comment.

Thomas P. 
Rating:
4.0

Avoir des voitures doblo

Sirine B. 
Rating:
5.0

Customer did not leave a comment.

Stephane B. 
Rating:
4.0

Customer did not leave a comment.

Paul D. 
Rating:
4.0

Customer did not leave a comment.

benoit L. 
Rating:
5.0

Customer did not leave a comment.

Catarina Sofia O. 
Rating:
1.0

The Truck we took had three big major issues that were completely outrageous. For starters, the star plug didnt work, we after discovered that the tail gate couldn't be pull out more than a few inches, and to end on the best note. The side mirror on the driver side kept sliding off while on the road, completely dangerous you had to adjust it by hand. Uhaul you should be ashamed of the state your trucks are in! All I know is that nobody i know is going to be recommending Uhaul for anything ever again. Friendly staff but very inefficient.

Lucas L. 
Rating:
5.0

Très bon services !

Fiston Ikwa Ndol M. 
Rating:
5.0

Customer did not leave a comment.

Joanne F. 
Rating:
4.0

Customer did not leave a comment.

Elaine G. 
Rating:
3.0

Unable to completely close my booking due to mileage refund and credit that I was getting from Uhaul corporate for repositioning the truck. I now have to call corporate to see if I can get refund for things which should have been netted against my bill.

Michael benjamin S. 
Rating:
1.0

Fraud calculation

Dev Paul S. 
Rating:
5.0

Customer did not leave a comment.

MICHEL B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Abderrahim E. 
Rating:
2.0

The app did not work at the moment of drop off we were charged 150$ over price by mistake, we had to call to make it right

Chloe M. 
Rating:
4.0

Customer did not leave a comment.

Eric F. 
Rating:
5.0

Customer did not leave a comment.

Tovo R. 
Rating:
5.0

Customer did not leave a comment.

Alice B. 
Rating:
5.0

Customer did not leave a comment.

Eric L. 
Rating:
5.0

Customer did not leave a comment.

Carole G. 
Rating:
5.0

Monthly rental reniewable. Not mandatory to return the equipment at the end.

Boukellal M. 
Rating:
4.0

The tires where either not snow tires or tired tires but the vehicule wasn't pleasant to drive in the snow.

ALEXANDRE M. 
Rating:
5.0

Good

Francis A. 
Rating:
5.0

Customer did not leave a comment.

Alexandre A. 
Rating:
5.0

Customer did not leave a comment.

bah S. 
Rating:
5.0

Customer did not leave a comment.

Adelphe T. 
Rating:
5.0

Customer did not leave a comment.

Sidali D. 
Rating:
5.0

Customer did not leave a comment.

Marie L. 
Rating:
4.0

Customer did not leave a comment.

Rui C. 
Rating:
5.0

Customer did not leave a comment.

daniel S. 
Rating:
5.0

Customer did not leave a comment.

Mathias K. 
Rating:
5.0

Customer did not leave a comment.

Sabine M. 
Rating:
5.0

Good management and communications

marcel M. 
Rating:
5.0

Customer did not leave a comment.

Remi R. 
Rating:
5.0

Customer did not leave a comment.

Valentin L. 
Rating:
5.0

Customer did not leave a comment.

Benoit G. 
Rating:
5.0

Customer did not leave a comment.

Andre M. 
Rating:
4.0

Customer did not leave a comment.

Jeffrey C. 
Rating:
4.0

Customer did not leave a comment.

Francois P. 
Rating:
4.0

The first truck stop on the road

eve B. 
Rating:
5.0

Customer did not leave a comment.

Mohamed D. 
Rating:
5.0

Staff was polite and knowledgable, equipment clean I have nothing bad to say

lydia M. 
Rating:
4.0

Truck receiving employee was rude

Maninder S. 
Rating:
3.0

The truck was very dirty, covered with snow. I just could not read the license. I had to clean it myself. The young man in the office did not come with me to verify the truck. He let me picking it up alone. The inside of the truck was very dirty too. The level of gaz was not full. I gave it back with almost a quarter of gaz more. No reimbursement !!?? It should be full and the client gives it back full. This way we do not loose money. Since it was from one city to an other, it is not possible to fill it just for what we use. And when mentioned to the staff, the answer is not friendly and send us to head office. Very poor client service and it is a way to rob the client. Abuse of power. Very desapointing. And what is the use of this review ??? If nothing is corrected with me after ??

Muriel B. 
Rating:
5.0

Customer did not leave a comment.

Catherine M. 
Rating:
2.0

I got stuck in a small amount of snow on a slippery surface while parking. It took me about an hour and much struggle to get out. The tires on the 10' truck are not correct for the winters here. You need studded snow on this type of vehicle.

Stephane P. 
Rating:
5.0

Customer did not leave a comment.

Mélisande G. 
Rating:
4.0

Returning the van after hours took a long time. The aop was not responding and once we were able ti get in and answee all the questions and submitted all the pictures required we kept getting a message that said to wait. We waited for over 30 minutes and never recieved a message saying the process was finalized or not... the app needs to be fixed pleaseeeee!

Irma R. 
Rating:
3.0

Customer did not leave a comment.

Omer K. 
Rating:
4.0

Customer did not leave a comment.

HOUSSAM G. 
Rating:
5.0

Customer did not leave a comment.

Paul-Martel R. 
Rating:
4.0

Customer did not leave a comment.

Douglas O. 
Rating:
5.0

Customer did not leave a comment.

Eric L. 
Rating:
1.0

The truck I rented did not have winter tires on as required by the law in Quebec. I tried to warn the employees at the rental location and even asked to fill out a dispute file for nothing in the end. I'm scared U-Haul does not care for the safety of its clients.

SIMON B. 
Rating:
2.0

Insatisfaite!! Très mauvais entretient du stationnement, Cela a pris 45 min pour sortir le camion réservé pris dans la neige!!! J,ai du solliciter l,aide de l'employé qui est aimablement venu m'aider, mais c'est pas sa job et j'ai 7 déménageurs qui m'ont attendu pendant tout ce temps. perte de temps et argent!!! Unsatisfied!! Very poor maintenance of the parking lot, It took 45 minutes to get the reserved truck out of the snow!!! I had to ask for help from the employee who kindly came to help me, but it's not his job and I have 7 movers waiting for me all this time. waste of time and money!!!

Virginie E. 
Rating:
4.0

The parking lot was full of snow and Ice. The truck was stuck and it took 20 minutes to your staff to take it out. You should complain to your snow removel compagnie. The snow fall had stoped since several hours. Thank you

Paul Q. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW A. 
Rating:
5.0

Customer did not leave a comment.

christine c.  |  Overall Experience 
Rating:
1.0

Je suis resté pris avec le camion dans la neige dans la cour du U-HAUL pendant de longs moments (le stationnement non déneigé du tout) j'ai dû insister pour qu'on me change de camion après plus de 45 minutes et je n'ai eu aucune compensation plus jamais je ne ferais affaire avec U-HAUL.

mohamed M. 
Rating:
5.0

The staff were really accommodating and helped me when I lost the paper to set up my lock. They knew how to set it up using the special keyword BOLT

Brennan N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Edwin T. 
Rating:
4.0

Customer did not leave a comment.

Mohiuddin rabby A. 
Rating:
4.0

Customer did not leave a comment.

Alexandre N. 
Rating:
5.0

Customer did not leave a comment.

Sylvain F. 
Rating:
3.0

Customer did not leave a comment.

Suzie G. 
Rating:
5.0

Customer did not leave a comment.

Pavlo Z. 
Rating:
4.0

I noticed when I first got in the truck that the engine wasn't starting properly. I should have brought this to the attention of one of the staff but after a few key turns it did end up working so I didn't bother. But this caused bigger problems later in the day once the truck was fully loaded and the light to service the battery came on.

Brennan N. 
Rating:
5.0

Customer did not leave a comment.

HNANAPRAGASAM v F. 
Rating:
5.0

Good service

Martin S. 
Rating:
5.0

Customer did not leave a comment.

Frederic L. 
Rating:
5.0

Rien

Luc T. 
Rating:
5.0

The staff was friendly and competent. Very appreciated

Alfredo L.  |  Overall Experience 
Rating:
5.0

Excellent customer service

BENNACEUR D. 
Rating:
5.0

Customer did not leave a comment.

Manon C. 
Rating:
4.0

Customer did not leave a comment.

Melissa L. 
Rating:
5.0

Customer did not leave a comment.

Francis A. 
Rating:
3.0

Accuratly indicate the level of gas and dont act like its possible to burn 1/8 of a tank in 10km :)

Simon B. 
Rating:
4.0

The staff was very friendly and competent. They were bilingual, as they should be. That's a relief in the Great Province of Quebec

Alfredo L.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Yahia S. 
Rating:
5.0

J'ai eu un très bon service avec des employés, avenants, très gentils et efficaces. Belle équipe !!!

Martin L. 
Rating:
5.0

Customer did not leave a comment.

ANH TIEN N. 
Rating:
5.0

Customer did not leave a comment.

Christian C. 
Rating:
5.0

I did a out of hours self drop off, didn't have contact with anyone. Don't feel like I can rate this location.

Flora L. 
Rating:
5.0

Customer did not leave a comment.

Rose P. 
Rating:
1.0

Horrible expérience du début à la fin, un cauchemar. Changement de dernière minute de location, de localisation, 8 appels plus tard et des heures perdues, j'ai finalement un camion plus grand ( donc plus d'essence à payer) et quand je le retourne, le point de chute a été dévalisé, les indications de retour sont chaotiques, on me charge 4 $ pour un milles que je n'ai pas fait ( photo à l'appui) c'est l'équipe qui a dû déplacer le véhicule. Dernière fois que je me fais prendre par u haul, pire service à la clientèle

Sara D. 
Rating:
2.0

The storage staff is not friendly. Have to wait long times to get things resolved. Secondly some people who take the storage they put big appliances in the corridors and never move them. It become very hard to move your stuff. There was another junkee next to my storage who always blocked my way, and for that reason i had to change my storage to another level. Overall not a good experience.

MIAN S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ariane P. 
Rating:
4.0

Customer did not leave a comment.

Octavien B. 
Rating:
5.0

le personnel est super aimable

Line M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Denis A. 
Rating:
5.0

Wery good

Sandor N. 
Rating:
1.0

The guy at the counter should not be eligible to work there. He charged me twice in a day $185 and then $170 when I should have gotten money back. This is after in the morning when I went to get my reserved truck. It was parked behind another one. It took 45 minutes for me to get out of there and it should have taken 5. Cremazie u haul was completely unorganized and now I have up go waste my time and fight to get my money back because your employees are mentally incompetent to handle such an easy job.

Christopher V. 
Rating:
5.0

Customer did not leave a comment.

Toros S. 
Rating:
4.0

Customer service is the worst

gandhi C. 
Rating:
4.0

Customer did not leave a comment.

Alejandro Ramiro M. 
Rating:
5.0

Very good service

Beaudoin F. 
Rating:
5.0

Very Good Staff.

Sid Z.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jacques B.  |  First Impressions 
Rating:
1.0

J'ai réservé un espace 15 jours à l'avance pour être certain d'avoir celui-ci lors du déménagement, mais celui-ci n'était pas disponible. On m'a proposé un espace similaire, mais plus cher. J'avais pourtant ma facture de la réservation, mais le préposé a refusé d'honorer le prix de l'unité que j'avais réservé. Il s'agit de publicité trompeuse. N'utilisez pas le service de réservation par internet. Assurez-vous de voir le casier avant de le louer, car il font du surbooking, vous vous retrouvez coincé et devez accepter de payer plus cher pour avoir une supposée bonification de l'espace de rangement.

Bruno D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brennan N.  |  First Impressions 
Rating:
1.0

Staff was rude and unhelpful. I asked if I could see the size of the locker before renting it and they refused. Then they wanted to charge me extra and said it’s because their prices changed and then when i showed them the reservation I made online they made me do the process on my phone instead. It was a waste of time. Location is dirty and not well maintained. An outhouse is cleaner than their bathrooms.

Chantale V.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Aline B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

philip m.  |  Overall Experience 
Rating:
4.0

Easy to use and staff is always friendly

Eleni V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

mohamed a.  |  Overall Experience 
Rating:
3.0

The storage size i had paid in advance was not given to me. Instead they gave me a bigger unit 30 $ more expensive. At least a solution was found

Alfredo L.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Olaf N.  |  Overall Experience 
Rating:
5.0

Very easy and efficient way to store house items.

ANISH P.  |  Online Move In 
Rating:
4.0

My only issue is when I changed credit cards and got a notice by mail. To the best of my knowledge, I didn't get an email to alert me, and I was out of the country at the moment, so that was the onpy way I could be joined. Other than that it was great

Jean-Francois M.  |  Overall Experience 
Rating:
2.0

I found a dead mouse in the washing machine I stored for a month when I checked out my belongings. I advise you to consider asking for extermination services to maintain a better job as far as hygiene. Thanks, Saeed

Saeed B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Kimberly G.  |  Overall Experience 
Rating:
3.0

For using this storage facility for over 2 years.. the price increase is outrages.. I was forced to take a bigger unit after making a reservation online which has not been respected by the employees and blamed the system when I had my proof. Ended up costing me way more on the long run. I could not change for a smaller unit later because it would be time consuming and i had heavy stuff. At least if there was a price adjustments offered for all those months but no, many increases of course.. if I ever need a storage again I will not go back there nor recommend to anyone.

laurie b.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

MARC-ANDRE L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Andre L.  |  First Impressions 
Rating:
3.0

Overall good experience over the past 7 years. However in the past year there seemed to be strange activities happening in my account. I didn't live in Montréal which made it difficult to resolve as I would call there wasn't English staff available who could fully understand me. Move out was very smooth and it's a great location as it's near a metro station.

NAPANDA A.  |  Overall Experience 
Rating:
5.0

L’équipe de Crémazie is the Best!!!

Walter P.  |  Overall Experience 
Rating:
5.0

Thank you!!!

BRIAN JOSEPH W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Catherine L.  |  Overall Experience 
Rating:
5.0

L'employé qui nous a servi était serviable, calme, rassurant et agréable. Nous sommes très satisfaits de notre visite.

laurence l.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Fabiano C.  |  Overall Experience 
Rating:
3.0

I am almost sure that I should’ve gotten a lock for free and I didn’t

Yakov R.  |  Online Move In 
Rating:
4.0

Rien à redire sur le casier. Par contre, j’ai trouvé moins cher ailleurs pour une dimension qui correspondait plus à mes besoins réels 4x4x4.

Jean-Philippe T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

carla l.  |  Overall Experience 
Rating:
4.0

Il serait plus approprié que les heures d’accès soient au delà de 22h, au moins jusqu’à minuit.

Mathieu A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

christian c.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DONALD M.  |  First Impressions 
Rating:
5.0

Regular client since 2015, from renting trucks to storage. I can only say thank you for you excellent service.⭐⭐⭐⭐⭐

basile (Helen) S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Patrice C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marta Sofia P.  |  Overall Experience 
Rating:
4.0

.

LucrceVictorine K.  |  Overall Experience 
Rating:
4.0

mon cadenas n’était pas dans le locker lorsque je suis arrivé a part ça c’est très pratique comme rangement et accessible

Jimmy V.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Cedric L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Andreanne T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Normand M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Panagiotis F.  |  First Impressions 
Rating:
4.0

J'ai particulièrement apprécié le service du personnel

Andree C.  |  First Impressions 
Rating:
5.0

Staff were extremely helpful! We were notified when we accidentally left our storage unit unlocked. They also contacted us when our storage unit was empty to cancel the rental. Extremely good service! The staff here are really great!

Ryan S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Salvatore C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Janothan M.  |  Overall Experience 
Rating:
4.0

The particular rental unit I had has a giant fan / air exchanger type machine blocking the space up above about 6 ft. The wall showed the signs that there was water damage in the past. For me there was no issue but if I wanted to rent longer with more belongings to store, I wouldn't be comfortable with that unit. Otherwise I cannot complain about the employees or services.

Yui P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Angela M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nancy B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lydia H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

pierre b.  |  First Impressions 
Rating:
5.0

La personne qui m’a servi étais fantastique m’assister bien au delà de mes attentes et étais courtois

Jonathan K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jessie M.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

PATRICK L.  |  Overall Experience 
Rating:
5.0

Thanks Chris for the very good service, we sincerely appreciate your efficient and your patience.

assia H.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Angela M.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

benabed y.  |  Overall Experience 
Rating:
5.0

Merci pour la gentillesse et la propreté. À bientôt MC

marie christine t.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

rachid a.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

rachid a.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JEAN FRANCOIS M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Lisa D.  |  Overall Experience 
Rating:
1.0

L’employé Mamoudou Diallo était plus qu’incompétent. Il nous a fait perdre plus de 45 minutes avec ses bêtises. Il ne savait aucunement ce qu’il faisait. Jamais ne s’est-il même excusé. Sincèrement dans le top 3 de mes pires expériences de service À VIE. Ca me fait tout de même de très bonnes histoires à raconter qui sont maintenant hilarantes ; bien que sur place, c’était loin d’être drôle.

benabed y.  |  First Impressions 
Rating:
5.0

Merci beaucoup

JULIO CESAR H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kevin S.  |  Online Move In 
Rating:
5.0

Merci, à Martin pour son service, ses conseils et sa prise en charge. Nous louons chez U-Haul sur Crémazie, van, truck et local depuis 2015. Le service est toujours excellent et constant. Vraiment très bon service. ⭐⭐⭐⭐⭐

basile (Helen) S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

allen k.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

louis philippe M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

louis philippe M.  |  First Impressions 
Rating:
5.0

Merci très bon service,

micheal b.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Maarouf G.  |  Online Move In 
Rating:
3.0

Endroit propre et fonctionnel. Mais le service à la clientèle laisse à désirer, comme dans toutes les succursales U-Haul. Manque de personnel pour répondre à la demande, temps d'attente long et service pas toujours des plus courtois.

gabrielle l.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Don M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Don M.  |  Overall Experience 
Rating:
5.0

The girl working at the front counter was very friendly, answered all our questions and showed us where our storage was and how to access it. Very easy to move our stuff in.

Angelene F.  |  Online Move In 
Rating:
5.0

C’est très bien en terme de qualité, mais c’est extrêmement cher pour ce que c’est… c’était rendu à 92$ par mois pour une mini entrepôt de 5x5 pieds.. c’est un peu ridicule et j’ai pas apprécié les hausse annuel aussi grande pour un mini entrepôt et c’est pour ça que j’ai été cherché mes choses. Et aussi j’aurais apprécié me faire rembourser les semaines payés que je n’utiliserai pas. Après autant d’années de loyauté…Merci pour la sécurité et la qualité.

SANDIE B.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Kyles S.  |  Overall Experience 
Rating:
5.0

Jai rien a dire sur le service ou l'entreposage cetais excellent merci

denis d.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ruth C.  |  Overall Experience 
Rating:
3.0

Very tight access to over loading docks. Congested oftrn to the point of unable to access.

Canada Montreal M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Daniel T.  |  Overall Experience 
Rating:
3.0

Ok experience. Prices kept climbing every year. I was promised a free month and they didn't give it. False promises... The facility is secure and clean which is the essential

David Y.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PETERLOW L.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Modupeh T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Noelle B.  |  Overall Experience 
Rating:
2.0

Deux fois avec un gros problème de facturation sur un paiement pré autorisé sur carte de crédit active. Toujours obligé de rappeler car très peu de suivi. Perte de temps et frustrant pour un client de 12 ans mensuel...

MARC-ANDRE L.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

NAM SUNG M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nahy S.  |  First Impressions 
Rating:
5.0

Staff was great. Even for English speaking me which I gratefully appreciated

Helen W.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

REZA B.  |  Overall Experience 
Rating:
1.0

On a réservé un espace de location un mois et demi à l’avance. Lorsqu’on est arrivé, on s’est fait dire qu’il n’y avait aucun espace de cette taille. On a donc du payé plus cher pour un espace plus grand. Votre compagnie est très décevante. Je ne la recommanderais pas à personne. D’ailleurs, on a aussi eu des problèmes pour la location du camion. Sans nous prévenir, ils nous ont changé le lieu où il fallait récupérer le camion et le nouveau était à 1h15 de distance. La compagnie n’a rien fait pour nous dédommager dans les 2 cas. C’était la pire expérience de déménagement.

Camille R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

David C.  |  First Impressions 
Rating:
5.0

We moved to a competing facility because of its proximity. I regret the move. Unlike the facility as a whole, our particular locker lacked proper lighting.

PAUL R.  |  Overall Experience 
Rating:
4.0

Quais de chargement pas assez nombreux, surtout pour les voitures. La sortie par rue Jeanne-Mance est plus sécuritaire: il serait agréable que cette ruelle ait toujours au moins une voie pour passer. Le personnel a toujours été courtois et accommodant

MARIE-CHRISTINE P.  |  Overall Experience 
Rating:
5.0

Remarque que plusieurs locataires Park leur auto à des entrés pour une long période qui nous cause un retard de charger ou décharger

SPORT 2000 I.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tatyana R.  |  Overall Experience 
Rating:
1.0

This is my second time getting storage in Uhaul. Staff not trained at all. Front desk very non professional. They dont have knowledge about what they are doing. Not friendly and not customer oriented. I expect much better service from a company who is leader in this business. But unfortunately customer service is below standards.

MIAN S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JIMMY R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

sandy m.  |  Overall Experience 
Rating:
2.0

Thé website for online reservations works however is problematic when trying to make a payment or upload ID. When trying to reach the location, i kept getting transferred to the central. The people I spoke to (3 people at 3 different times) could not reach the Cremazie location either. No one at the location was logged onto the chat even though it was during hours of operation. It took me over 2.5 hours of calling and waiting to finally be able to upload my ID which was already on file (the system wouldn’t recognize it) and process payment. I received no help from anyone. Then when I got to the location, a padlock was in the locker I had rented. I had to wait in line in order to get someone to give me access to my new unit. (I was transferring from a large unit to a smaller unit. I’ve been a customer at this location for 13 months.) Not to mention I was provided with the managers email address in order to request help and he never responded to my email. Overall, below average service. It’s disappointing.

Tania M.  |  Online Move In 
Rating:
2.0

I booked a 10' x 10' storage unit in advance. When I came to the facility on the moving day I was told that the unit I booked is not available and I can only get a smaller one (5' x 5 or 5' x 8'). I chose a 5' x 8' one, finalized the deal and went to check the unit to find out that it has a massive concrete pillar right in the centre (it's part of the building that just happened to be inside the unit that I was given). The staff were friendly, helpful and professional, but I would not recommend anyone using U-Haul storage services because of poor reliability. Everything could have been handled in advance by a simple phone call.

Mikhail K.  |  First Impressions 
Rating:
3.0

Deux fois jai demander avoir accès 24h et les 2 fois ils mont dit que c'était correct et évidement j'ai jamais eu accès 24h. On m'a même donner un mois gratuit la première fois pour l'inconvénient et le mois d'après la même chose. Pas accès 24h. Et le service est tjrs long. Des fils d'attente alors non l'attitude de votre personnel ne me ferai pas recommencer votre entreprise.

nicholas g.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Don M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

aydee liza m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

STACY S.  |  Overall Experience 
Rating:
1.0

Service pas bon

anatainaa a.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

sandy m.  |  First Impressions 
Rating:
3.0

Tout est ok mais il faut plus de chariots. Il n’est pas normal qu’il manque autant de chariots.

Camille H.  |  First Impressions 
Rating:
4.0

Difficult to reach uhaul 306 Crémazie by phone. Could do a better job on that aspect.

Alexander I.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PIERRE JULIEN M.  |  Overall Experience 
Rating:
3.0

A l’arrivée, il est écrit no parking partout mais il faut bien prendre le temps de débarquer notre marchandise et aller au locker. De plus, nous avons parlé à un employé qui ne nous a pas vraiment accompagner dès le début, info de base mais comme elle savait que c’était notre première visite, elle aurait dû nous dire que l’on devrait passer au bureau récupérer un cadenas puisqu’une fois arrivée au locker c’était barré, pas de service avec lintercom pour joindre un employé, j’ai dû retourner au bureau à l’entrée, pas d’employé dans le bureau d’entrée, bref vraiment pas efficace et adéquat. Déception pour un premier contact.

Karine C.  |  Online Move In 
Rating:
5.0

Merci pour tout !

Djessira K.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jennifer H.  |  First Impressions 
Rating:
4.0

Le lieu et propre et le personnel professionnel

Olivier C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

That Doan T.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

aydee liza m.  |  First Impressions 
Rating:
4.0

Tout est rentré dans l’ordre mais mon storage a été sur-réservé. Situation très spéciale si jamais aucuns autres storage sont disponibles

Lisa D.  |  First Impressions 
Rating:
3.0

It was my first time going into an Uhaul storage facility and the person at the reception didn't take the time to explain to me the process. I had to figure it out by myself for the most part.

Alexandre V.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Rebecca Z.  |  Online Move In 
Rating:
2.0

Les modalités de paiement devraient être plus conviviales. Par deux fois on m'a chargé des frais de paiement en retard. La première, je n'ai pas réussi à payer par internet et je n'étais pas à l'aise de fournir mes données sur le cellulaire de quelqu'un. La deuxième, le commis a mal pris les données de la carte et elle n'a pas passé. On attend beaucoup trop au comptoir ou au téléphone, je vais choisir une autre localisation.

Hélène K.  |  Overall Experience 
Rating:
5.0

A++++++++++++

marie G.  |  First Impressions 
Rating:
5.0

L’employé Chris était très attentif à mes besoins. Il a su me répondre à mes questions

Ariel B.  |  First Impressions 
Rating:
4.0

Encore trop tôt pour porter un commentaire.

succes c.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

GENEVIVE P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

denis l.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Chrisitan M.  |  Overall Experience 
Rating:
5.0

J’ai particulièrement apprécié la sympathie, la motivation et le dynamisme de vos employés

Julien B.  |  First Impressions 
Rating:
3.0

J'aimerais seulement qu'un rappel nous soit envoyé AVANT la fin de notre renouvellement, je reçois toujours un avis après un an que mon paiement est en échéance et on me charge toute de suite 15$ de frais. Toute compagnie doit envoyer un rappel de paiement avant la date butoir?

marie josee c.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

An-Echat Ali S.  |  Overall Experience 
Rating:
5.0

Équipe vraiment sympathique ainsi que le service client . Merci!

Nathalie L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MICHEAL M.  |  First Impressions 
Rating:
2.0

The staff are fairly rude to customers. The organization of the drop off and move out is chaotic and un-managed. Granted its busy during peak times of the month there is still a level of customer service required when people are spending a lot of money with your company, even if they aren't. In a time when money is tight for most people and they are spending less, I would imagine that customer retention is high on the priority list for most if not all companies. I will not be renting trucks with U-haul any longer nor storing anything in their facilities.There are many companies that would be happy to have the business. By the way this is my fourth rental this year, one of them being for a cross provincial move. I have been left with a bad taste from my experiences at this point and will be sharing my experiences with friends, family and public. This review will also be copy and pasted to various U-haul outlets in particular the storage facility, and also google.

Ryan M.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

yohann a.  |  Overall Experience 
Rating:
4.0

Parfois un peu trop lent aux caisses. Sinon tout est parfait.

Simone A.  |  Overall Experience 
Rating:
4.0

je pouvais me rendre facilement a mon entreposage, car souvent je devais aller chercher des choses qui me manquais , et l'endroit était très sécuritaire et tres propre.

ROBERT L.  |  Overall Experience 
Rating:
5.0

I would like to send my thanks and appreciation to Chris Santini - he was a true professional throughout my stay at Uhaul Crémazie. Chris thank you for everything and I hope we meet again

Amirali A.  |  Overall Experience 
Rating:
5.0

Good job guys!!

Antoine M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

louise D.  |  Overall Experience 
Rating:
3.0

Très déçue du format de l'entrepôt. Avec les moulures à gauche de mon entrepôt, ça ne faisait pas du tout un format de 5x7 et je n'ai pas pu rentrer tout ce que je voulais à cause du 2 pouces qu'il manquait. Donc ce n'est pas représentatif. Les mesures données du locker devrait être réellement l'espace disponible à l'intérieur et ce n'était pas le cas.

Karine G.  |  Overall Experience 
Rating:
1.0

Je n'est pas été rembourser pour la moitiés du mois

Jessika C.  |  Overall Experience 
Rating:
5.0

Bravo à l’équipe pour l’accueil et professionnalisme plus précisément Ibrahima qui avait bien expliqué le fonctionnement. Merci

Firas T.  |  Overall Experience 
Rating:
1.0

Très grosse poutre bloquand 1/4 de la surface vendu, jamais avisé et lorsque mentionné le personnel n'A rien fait. merci

clement a.  |  Overall Experience 
Rating:
1.0

Personnels manquant d'experience et désagréable. L'offre du 1er mois gratuit n'a pas été appliqué sous pretexte qu'il y a pas beaucoup de places disponibles, pourtant ma reservation sur le site internet indique le contraire.

Adnane S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JULIE R.  |  Overall Experience 
Rating:
4.0

C'est bien, mais c'est trop cher. Aussi, ma lumière dans mon unité a brûlé et n'a jamais été changé

DAVID D.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

juliette p.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Golnaz S.  |  Overall Experience 
Rating:
4.0

J’aurais apprécié ne pas avoir à rappeler pour confirmer l’arrêt de mon abonnement car à mon départ le personnel d’accueil n’a pu procéder à la fermeture de mon compte car le système était en train de démarrer Sinon le gérant est très bien, à su m’arranger malgré une erreur de réservation et l’endroit est très propre

Jean-Marie C.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

IVAN L.  |  First Impressions 
Rating:
5.0

No issue at all during the one year that I rented my storage unit. Would recommend!

Emilie-coralie B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

claude n.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ADRIANAKIS D.  |  Overall Experience 
Rating:
5.0

Thank you so much Chris for your excellent service !!

Alberto C.  |  First Impressions 
Rating:
3.0

Some inconveniences but after some back and forth was fixed Thank you

JACOB J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

VASILIOS K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

vallee m.  |  Overall Experience 
Rating:
4.0

The staff that handled my storage was helpful but not friendly at all. Gabriel seemed to absolutely despise being there when I did my check out as well as when I rented a truck in November 2019 to move stuff into that storage.

EDUARDO D.  |  Overall Experience 
Rating:
5.0

Can't remember the name of the employee who served us twice (he had a beard) but he provided excellent customer service. Thanks! 10/10 would recommend.

Samuel D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

el- sayah h.  |  Overall Experience 
Rating:
4.0

Overall very satisfied. The only issue that keeps me from giving a 5 star review is that it's been very difficult to get through to the office by phone. Luckily I live close by so could drive over...

vouli m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

pharmacie g.  |  Overall Experience 
Rating:
5.0

The person working at the front desk was phenomenally friendly and professional. After a long distance move, he provided clear instructions and advice to a tired mind.

Samuel D.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Guy L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

louise l.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Jose T.  |  Overall Experience 
Rating:
5.0

C'était une belle expérience d'utiliser les locaux .l'équipe est formidable , très serviable. avec toujours un bel accueil. je recommande fortement cette place.

papco i.  |  Overall Experience 
Rating:
3.0

I gave only an "average" rating because you don't communicate with me by email in french. Not good when you have business in Montreal. SVP améliorez cet aspect de votre service.

marie-claude p.  |  Overall Experience 
Rating:
5.0

Excellente Localisation, Acces Facile et Personnel Serviable

Mathieu D.  |  First Impressions 
Rating:
2.0

Courriel tjs en anglais👎Location de locker très cher avec de grosse augmentation et frais faramineux👎Très peu de chariot de transport (7 à cremazie) on perd un temps fou à attendre pour en avoir👎

JESSICA P.  |  Overall Experience 
Rating:
5.0

A big thanks to everyone at the Cremazie U-Haul amazing staff amazing service.

helen s.  |  Overall Experience 
Rating:
5.0

Keep up the good service 🙂👍

Rose M.  |  Overall Experience 
Rating:
2.0

Recently I've been always using Uhaul for moving inside Canada (twice in 2019) and between US and Canada (NY in 2017). I believe I won't use Uhaul services anymore. My reservations are not respected.

Sleiman B.  |  Overall Experience 
Rating:
4.0

All good.

steve v.  |  First Impressions 
Rating:
4.0

Perfect experience besides lineups that would last forever (more than one hour) even when only two or three people. There must be a solution to be more efficient because that was truly problematic.

mickael l.  |  Overall Experience 
Rating:
1.0

C’est la grosse merde uhaul grosse merde il mérite même pas une étoile c’est tellement la merde uhaul c’est des voleurs la grosse merde puis je vous en merde le monde qui travail à uhaul que du vol

Islande C.  |  Overall Experience 
Rating:
5.0

Great people at costumer service,Maria served me very nice.Thank you all for the great service.Claudia Tablan

claudia t.  |  Overall Experience 
Rating:
4.0

Everything was good!

JACQUES P.  |  Overall Experience 
Rating:
5.0

Merci de tout coeur pour votre bon service , votre courtoisie et professionnalisme .

Tania C.  |  Overall Experience 
Rating:
5.0

People working there on Crémazie are very nice . Good service

alessandro r.  |  Overall Experience 
Rating:
4.0

All around a convenient location and helpful although very busy staff (often not enough staff on hand)

Geoffroy G.  |  Overall Experience 
Rating:
5.0

My whole experience at Uhaul Cremazie was fantastic ! The staff was amazing as they helped me with storage and truck rentals on the July 1st weekend when I was in a bind with no reservation ! Thanks!!

Christopher K.  |  Overall Experience 
Rating:
5.0

Tres bonne entreposage et tres propre , le service a la clientele c super je suis tres tres satisfaite merci🤗

Moline C.  |  First Impressions 
Rating:
5.0

The staff is amazing. Great service.

SIMON P.  |  Overall Experience 
Rating:
5.0

Brian was super nice even while he was busy on Victoria Holiday

Gerry K.  |  First Impressions 
Rating:
5.0

U-Haul Cremazie ouest MONTRÉAL Est le meilleur endroit pour avoir du bon service . Comme c’est la troisième place où j’entrepose, j’ai vu là différence Leur côté humain exceptionnel! Merci l’équipe

Tania C.  |  First Impressions 
Rating:
5.0

Very nice building.

Chantelle T.  |  Overall Experience 
Rating:
5.0

This is the second time we are using U-Haul storage. Starting with the staff, all the way to the storage facilities and trucks, excellent service. Keep up the good work. Thank you 😊

helen s.  |  First Impressions 
Rating:
1.0

Continuous headache. My UBox arrived damaged - broken padlock and latch, completely unsecured. No record of what happened. Monthly storage fees was that of place of origin, higher than destination.

Jean-Francois B.  |  Overall Experience 
Rating:
4.0

All good. Staff were really good.

Warren A.  |  Overall Experience 
Rating:
5.0

parfait

Nakita N.  |  Overall Experience 
Rating:
2.0

when I was unloading in the assigned storage 2136 by the way very small, a cockroach came out of this, how can I leave my stuff in a place with these insects? I was reassigned anthr one wisame problem

Miguel V.  |  First Impressions 
Rating:
5.0

Maria and the rest of the staff were just so helpful. Happy to see that some people can still be friendly...

Sylvain D.  |  Overall Experience 
Rating:
5.0

I've been with you for many years - I confirm my total satisfaction for facility access, very clean in all areas, Your staff was absolutly friendly and professionnal Thank you for everything

FRANCOIS D.  |  Overall Experience 
Rating:
4.0

It is difficult to get a hold if someone on phone. Long wait times and the message is annoying. It took more than 4 phone calls to get the answer I needed.

isabelle s.  |  Overall Experience 
Rating:
5.0

Great place

CHRIS P.  |  Overall Experience 
Rating:
4.0

Was ok. But the clerk look half asleep.

ANDRE A.  |  Overall Experience 
Rating:
5.0

Excellent facility.

stephen s.  |  Overall Experience 
Rating:
5.0

The staff is always courteous and knowledgeable when I go and also when I have questions. Th am you and keep up the great work. James

JAMES C.  |  Overall Experience 
Rating:
4.0

Thank you

Enkh a.  |  Overall Experience 
Rating:
5.0

very satisfied whit the service that i got by the staff i will recomend UHaul to my friends and familly thank you.

luis manuel c.  |  Overall Experience 
Rating:
5.0

The staff was impeccable and helpful every time. Only wish we could have access to it outside of business hours.

David p.  |  Overall Experience 
Rating:
5.0

The staff accomodated my situation perfectly, although I didn't have the same price as quoted by phone. Service at the branch was excellent.

Bachir M.  |  Overall Experience 
Rating:
4.0

This particular facility was just fine to deal with. In particular the manager Maria was very helpful and made the experience a little easier.

Rhiannon P.  |  Overall Experience 
Rating:
5.0

Very friendly and helpful

Gabriel P.  |  Overall Experience 
Rating:
5.0

Nice facility, friendly staff.

Melynda S.  |  Reservation 
Rating:
4.0

I'm satisfied with service that I had . Thank you very match.

Victor C.  |  Overall Experience 
Rating:
5.0

glad U-Haul exists!

martine b.  |  Overall Experience 
Rating:
5.0

The assistant mgr was very helpful, especially after someone in reservations made a mistake with our order. Once we arrived the asst. Mgr fixed the problem but i must say that one of the workers rude

dan m.  |  Reservation 
Rating:
5.0

The gentleman who assisted me Michael, was very helpful and friendly.

Drew D.  |  Reservation 
Rating:
5.0

👍

David S.  |  Overall Experience 
Rating:
5.0

Excellent place the staff are super nice the best experience, will recommend this Uhaul to my family and friends.

kishwar r.  |  Overall Experience 
Rating:
5.0

Friendly and competent staff

Gilles C.  |  Overall Experience 
Rating:
4.0

The only thing is the hours could be a bit more on w/e

Rui C.  |  Overall Experience 
Rating:
5.0

J'ai eu un excellent service à tous les niveaux !

SHANTAL B.  |  Overall Experience 
Rating:
5.0

Very good service.

andre m.  |  Overall Experience 
No reviews have been submitted for this location.

Additional Services at this Location

Back
To Top