The tires were really worn off, by chance it didn't snow the day I moved, but it could have as this was early March. You are putting your customers at risk! We are carrying a heavy load and do not have extensive experience driving such trucks - this is the point of rental, you rent one because you don't need one on a daily basis. U-Haul, please invest in good tires for your customers.
Rachelle F.Customer Reviews for U-Haul sur Crémazie Ouest - déménagement et entreposage
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Non sa été super et très satisfait
martial F.I lost the truck key . went to the rental location ask for a spare key they didn't have one ask for the phone number for road side assistance they told me to scan the code it didn't work with my phone nobody knew the phone number. finally I got a operator she told me she had to find a locksmith that she call me back in a hour , it took 2 hrs when I got a call back she told me it will take a hour for a service man to come and that it going to cost me $350 for a lousy service very body at UHAUL were lost as this never happens (I rent a truck 5 or more times a month ) I applied for business account never got one, left messages no body call back great service?
Jose M.Parking is restricted. Sometimes difficult. Otherwise very good.
JOHN M. | First ImpressionsIf another location has what you need, better off there.
Jimmy R.Move to a street off the side of a major intersection.
JACK F.Avoir des voitures doblo
Sirine B.The Truck we took had three big major issues that were completely outrageous. For starters, the star plug didnt work, we after discovered that the tail gate couldn't be pull out more than a few inches, and to end on the best note. The side mirror on the driver side kept sliding off while on the road, completely dangerous you had to adjust it by hand. Uhaul you should be ashamed of the state your trucks are in! All I know is that nobody i know is going to be recommending Uhaul for anything ever again. Friendly staff but very inefficient.
Lucas L.Très bon services !
Fiston Ikwa Ndol M.Unable to completely close my booking due to mileage refund and credit that I was getting from Uhaul corporate for repositioning the truck. I now have to call corporate to see if I can get refund for things which should have been netted against my bill.
Michael benjamin S.Fraud calculation
Dev Paul S.The app did not work at the moment of drop off we were charged 150$ over price by mistake, we had to call to make it right
Chloe M.Monthly rental reniewable. Not mandatory to return the equipment at the end.
Boukellal M.The tires where either not snow tires or tired tires but the vehicule wasn't pleasant to drive in the snow.
ALEXANDRE M.Good
Francis A.Good management and communications
marcel M.The first truck stop on the road
eve B.Staff was polite and knowledgable, equipment clean I have nothing bad to say
lydia M.Truck receiving employee was rude
Maninder S.The truck was very dirty, covered with snow. I just could not read the license. I had to clean it myself. The young man in the office did not come with me to verify the truck. He let me picking it up alone. The inside of the truck was very dirty too. The level of gaz was not full. I gave it back with almost a quarter of gaz more. No reimbursement !!?? It should be full and the client gives it back full. This way we do not loose money. Since it was from one city to an other, it is not possible to fill it just for what we use. And when mentioned to the staff, the answer is not friendly and send us to head office. Very poor client service and it is a way to rob the client. Abuse of power. Very desapointing. And what is the use of this review ??? If nothing is corrected with me after ??
Muriel B.I got stuck in a small amount of snow on a slippery surface while parking. It took me about an hour and much struggle to get out. The tires on the 10' truck are not correct for the winters here. You need studded snow on this type of vehicle.
Stephane P.Returning the van after hours took a long time. The aop was not responding and once we were able ti get in and answee all the questions and submitted all the pictures required we kept getting a message that said to wait. We waited for over 30 minutes and never recieved a message saying the process was finalized or not... the app needs to be fixed pleaseeeee!
Irma R.The truck I rented did not have winter tires on as required by the law in Quebec. I tried to warn the employees at the rental location and even asked to fill out a dispute file for nothing in the end. I'm scared U-Haul does not care for the safety of its clients.
SIMON B.Insatisfaite!! Très mauvais entretient du stationnement, Cela a pris 45 min pour sortir le camion réservé pris dans la neige!!! J,ai du solliciter l,aide de l'employé qui est aimablement venu m'aider, mais c'est pas sa job et j'ai 7 déménageurs qui m'ont attendu pendant tout ce temps. perte de temps et argent!!! Unsatisfied!! Very poor maintenance of the parking lot, It took 45 minutes to get the reserved truck out of the snow!!! I had to ask for help from the employee who kindly came to help me, but it's not his job and I have 7 movers waiting for me all this time. waste of time and money!!!
Virginie E.The parking lot was full of snow and Ice. The truck was stuck and it took 20 minutes to your staff to take it out. You should complain to your snow removel compagnie. The snow fall had stoped since several hours. Thank you
Paul Q.Je suis resté pris avec le camion dans la neige dans la cour du U-HAUL pendant de longs moments (le stationnement non déneigé du tout) j'ai dû insister pour qu'on me change de camion après plus de 45 minutes et je n'ai eu aucune compensation plus jamais je ne ferais affaire avec U-HAUL.
mohamed M.The staff were really accommodating and helped me when I lost the paper to set up my lock. They knew how to set it up using the special keyword BOLT
Brennan N. | Overall ExperienceI noticed when I first got in the truck that the engine wasn't starting properly. I should have brought this to the attention of one of the staff but after a few key turns it did end up working so I didn't bother. But this caused bigger problems later in the day once the truck was fully loaded and the light to service the battery came on.
Brennan N.Good service
Martin S.Rien
Luc T.The staff was friendly and competent. Very appreciated
Alfredo L. | Overall ExperienceExcellent customer service
BENNACEUR D.Accuratly indicate the level of gas and dont act like its possible to burn 1/8 of a tank in 10km :)
Simon B.The staff was very friendly and competent. They were bilingual, as they should be. That's a relief in the Great Province of Quebec
Alfredo L. | First ImpressionsJ'ai eu un très bon service avec des employés, avenants, très gentils et efficaces. Belle équipe !!!
Martin L.I did a out of hours self drop off, didn't have contact with anyone. Don't feel like I can rate this location.
Flora L.Horrible expérience du début à la fin, un cauchemar. Changement de dernière minute de location, de localisation, 8 appels plus tard et des heures perdues, j'ai finalement un camion plus grand ( donc plus d'essence à payer) et quand je le retourne, le point de chute a été dévalisé, les indications de retour sont chaotiques, on me charge 4 $ pour un milles que je n'ai pas fait ( photo à l'appui) c'est l'équipe qui a dû déplacer le véhicule. Dernière fois que je me fais prendre par u haul, pire service à la clientèle
Sara D.The storage staff is not friendly. Have to wait long times to get things resolved. Secondly some people who take the storage they put big appliances in the corridors and never move them. It become very hard to move your stuff. There was another junkee next to my storage who always blocked my way, and for that reason i had to change my storage to another level. Overall not a good experience.
MIAN S. | Overall Experiencele personnel est super aimable
Line M. | Overall ExperienceWery good
Sandor N.The guy at the counter should not be eligible to work there. He charged me twice in a day $185 and then $170 when I should have gotten money back. This is after in the morning when I went to get my reserved truck. It was parked behind another one. It took 45 minutes for me to get out of there and it should have taken 5. Cremazie u haul was completely unorganized and now I have up go waste my time and fight to get my money back because your employees are mentally incompetent to handle such an easy job.
Christopher V.Customer service is the worst
gandhi C.Very good service
Beaudoin F.Very Good Staff.
Sid Z. | First ImpressionsJ'ai réservé un espace 15 jours à l'avance pour être certain d'avoir celui-ci lors du déménagement, mais celui-ci n'était pas disponible. On m'a proposé un espace similaire, mais plus cher. J'avais pourtant ma facture de la réservation, mais le préposé a refusé d'honorer le prix de l'unité que j'avais réservé. Il s'agit de publicité trompeuse. N'utilisez pas le service de réservation par internet. Assurez-vous de voir le casier avant de le louer, car il font du surbooking, vous vous retrouvez coincé et devez accepter de payer plus cher pour avoir une supposée bonification de l'espace de rangement.
Bruno D. | First ImpressionsStaff was rude and unhelpful. I asked if I could see the size of the locker before renting it and they refused. Then they wanted to charge me extra and said it’s because their prices changed and then when i showed them the reservation I made online they made me do the process on my phone instead. It was a waste of time. Location is dirty and not well maintained. An outhouse is cleaner than their bathrooms.
Chantale V. | Online Move InEasy to use and staff is always friendly
Eleni V. | Overall ExperienceThe storage size i had paid in advance was not given to me. Instead they gave me a bigger unit 30 $ more expensive. At least a solution was found
Alfredo L. | First ImpressionsVery easy and efficient way to store house items.
ANISH P. | Online Move InMy only issue is when I changed credit cards and got a notice by mail. To the best of my knowledge, I didn't get an email to alert me, and I was out of the country at the moment, so that was the onpy way I could be joined. Other than that it was great
Jean-Francois M. | Overall ExperienceI found a dead mouse in the washing machine I stored for a month when I checked out my belongings. I advise you to consider asking for extermination services to maintain a better job as far as hygiene. Thanks, Saeed
Saeed B. | Overall ExperienceFor using this storage facility for over 2 years.. the price increase is outrages.. I was forced to take a bigger unit after making a reservation online which has not been respected by the employees and blamed the system when I had my proof. Ended up costing me way more on the long run. I could not change for a smaller unit later because it would be time consuming and i had heavy stuff. At least if there was a price adjustments offered for all those months but no, many increases of course.. if I ever need a storage again I will not go back there nor recommend to anyone.
laurie b. | Overall ExperienceOverall good experience over the past 7 years. However in the past year there seemed to be strange activities happening in my account. I didn't live in Montréal which made it difficult to resolve as I would call there wasn't English staff available who could fully understand me. Move out was very smooth and it's a great location as it's near a metro station.
NAPANDA A. | Overall ExperienceL’équipe de Crémazie is the Best!!!
Walter P. | Overall ExperienceThank you!!!
BRIAN JOSEPH W. | Overall ExperienceL'employé qui nous a servi était serviable, calme, rassurant et agréable. Nous sommes très satisfaits de notre visite.
laurence l. | First ImpressionsI am almost sure that I should’ve gotten a lock for free and I didn’t
Yakov R. | Online Move InRien à redire sur le casier. Par contre, j’ai trouvé moins cher ailleurs pour une dimension qui correspondait plus à mes besoins réels 4x4x4.
Jean-Philippe T. | Overall ExperienceIl serait plus approprié que les heures d’accès soient au delà de 22h, au moins jusqu’à minuit.
Mathieu A. | Overall ExperienceRegular client since 2015, from renting trucks to storage. I can only say thank you for you excellent service.⭐⭐⭐⭐⭐
basile (Helen) S. | Overall Experience.
LucrceVictorine K. | Overall Experiencemon cadenas n’était pas dans le locker lorsque je suis arrivé a part ça c’est très pratique comme rangement et accessible
Jimmy V. | Online Move InJ'ai particulièrement apprécié le service du personnel
Andree C. | First ImpressionsStaff were extremely helpful! We were notified when we accidentally left our storage unit unlocked. They also contacted us when our storage unit was empty to cancel the rental. Extremely good service! The staff here are really great!
Ryan S. | Overall ExperienceThe particular rental unit I had has a giant fan / air exchanger type machine blocking the space up above about 6 ft. The wall showed the signs that there was water damage in the past. For me there was no issue but if I wanted to rent longer with more belongings to store, I wouldn't be comfortable with that unit. Otherwise I cannot complain about the employees or services.
Yui P. | Overall ExperienceLa personne qui m’a servi étais fantastique m’assister bien au delà de mes attentes et étais courtois
Jonathan K. | First ImpressionsThanks Chris for the very good service, we sincerely appreciate your efficient and your patience.
assia H. | First ImpressionsMerci pour la gentillesse et la propreté. À bientôt MC
marie christine t. | Overall ExperienceL’employé Mamoudou Diallo était plus qu’incompétent. Il nous a fait perdre plus de 45 minutes avec ses bêtises. Il ne savait aucunement ce qu’il faisait. Jamais ne s’est-il même excusé. Sincèrement dans le top 3 de mes pires expériences de service À VIE. Ca me fait tout de même de très bonnes histoires à raconter qui sont maintenant hilarantes ; bien que sur place, c’était loin d’être drôle.
benabed y. | First ImpressionsMerci beaucoup
JULIO CESAR H. | Overall ExperienceMerci, à Martin pour son service, ses conseils et sa prise en charge. Nous louons chez U-Haul sur Crémazie, van, truck et local depuis 2015. Le service est toujours excellent et constant. Vraiment très bon service. ⭐⭐⭐⭐⭐
basile (Helen) S. | First ImpressionsMerci très bon service,
micheal b. | Overall ExperienceEndroit propre et fonctionnel. Mais le service à la clientèle laisse à désirer, comme dans toutes les succursales U-Haul. Manque de personnel pour répondre à la demande, temps d'attente long et service pas toujours des plus courtois.
gabrielle l. | Overall ExperienceThe girl working at the front counter was very friendly, answered all our questions and showed us where our storage was and how to access it. Very easy to move our stuff in.
Angelene F. | Online Move InC’est très bien en terme de qualité, mais c’est extrêmement cher pour ce que c’est… c’était rendu à 92$ par mois pour une mini entrepôt de 5x5 pieds.. c’est un peu ridicule et j’ai pas apprécié les hausse annuel aussi grande pour un mini entrepôt et c’est pour ça que j’ai été cherché mes choses. Et aussi j’aurais apprécié me faire rembourser les semaines payés que je n’utiliserai pas. Après autant d’années de loyauté…Merci pour la sécurité et la qualité.
SANDIE B. | Overall ExperienceJai rien a dire sur le service ou l'entreposage cetais excellent merci
denis d. | Overall ExperienceVery tight access to over loading docks. Congested oftrn to the point of unable to access.
Canada Montreal M. | Overall ExperienceOk experience. Prices kept climbing every year. I was promised a free month and they didn't give it. False promises... The facility is secure and clean which is the essential
David Y. | Overall ExperienceDeux fois avec un gros problème de facturation sur un paiement pré autorisé sur carte de crédit active. Toujours obligé de rappeler car très peu de suivi. Perte de temps et frustrant pour un client de 12 ans mensuel...
MARC-ANDRE L. | First ImpressionsStaff was great. Even for English speaking me which I gratefully appreciated
Helen W. | First ImpressionsOn a réservé un espace de location un mois et demi à l’avance. Lorsqu’on est arrivé, on s’est fait dire qu’il n’y avait aucun espace de cette taille. On a donc du payé plus cher pour un espace plus grand. Votre compagnie est très décevante. Je ne la recommanderais pas à personne. D’ailleurs, on a aussi eu des problèmes pour la location du camion. Sans nous prévenir, ils nous ont changé le lieu où il fallait récupérer le camion et le nouveau était à 1h15 de distance. La compagnie n’a rien fait pour nous dédommager dans les 2 cas. C’était la pire expérience de déménagement.
Camille R. | First ImpressionsWe moved to a competing facility because of its proximity. I regret the move. Unlike the facility as a whole, our particular locker lacked proper lighting.
PAUL R. | Overall ExperienceQuais de chargement pas assez nombreux, surtout pour les voitures. La sortie par rue Jeanne-Mance est plus sécuritaire: il serait agréable que cette ruelle ait toujours au moins une voie pour passer. Le personnel a toujours été courtois et accommodant
MARIE-CHRISTINE P. | Overall ExperienceRemarque que plusieurs locataires Park leur auto à des entrés pour une long période qui nous cause un retard de charger ou décharger
SPORT 2000 I. | First ImpressionsThis is my second time getting storage in Uhaul. Staff not trained at all. Front desk very non professional. They dont have knowledge about what they are doing. Not friendly and not customer oriented. I expect much better service from a company who is leader in this business. But unfortunately customer service is below standards.
MIAN S. | First ImpressionsThé website for online reservations works however is problematic when trying to make a payment or upload ID. When trying to reach the location, i kept getting transferred to the central. The people I spoke to (3 people at 3 different times) could not reach the Cremazie location either. No one at the location was logged onto the chat even though it was during hours of operation. It took me over 2.5 hours of calling and waiting to finally be able to upload my ID which was already on file (the system wouldn’t recognize it) and process payment. I received no help from anyone. Then when I got to the location, a padlock was in the locker I had rented. I had to wait in line in order to get someone to give me access to my new unit. (I was transferring from a large unit to a smaller unit. I’ve been a customer at this location for 13 months.) Not to mention I was provided with the managers email address in order to request help and he never responded to my email. Overall, below average service. It’s disappointing.
Tania M. | Online Move InI booked a 10' x 10' storage unit in advance. When I came to the facility on the moving day I was told that the unit I booked is not available and I can only get a smaller one (5' x 5 or 5' x 8'). I chose a 5' x 8' one, finalized the deal and went to check the unit to find out that it has a massive concrete pillar right in the centre (it's part of the building that just happened to be inside the unit that I was given). The staff were friendly, helpful and professional, but I would not recommend anyone using U-Haul storage services because of poor reliability. Everything could have been handled in advance by a simple phone call.
Mikhail K. | First ImpressionsDeux fois jai demander avoir accès 24h et les 2 fois ils mont dit que c'était correct et évidement j'ai jamais eu accès 24h. On m'a même donner un mois gratuit la première fois pour l'inconvénient et le mois d'après la même chose. Pas accès 24h. Et le service est tjrs long. Des fils d'attente alors non l'attitude de votre personnel ne me ferai pas recommencer votre entreprise.
nicholas g. | Overall ExperienceService pas bon
anatainaa a. | Overall ExperienceTout est ok mais il faut plus de chariots. Il n’est pas normal qu’il manque autant de chariots.
Camille H. | First ImpressionsDifficult to reach uhaul 306 Crémazie by phone. Could do a better job on that aspect.
Alexander I. | Overall ExperienceA l’arrivée, il est écrit no parking partout mais il faut bien prendre le temps de débarquer notre marchandise et aller au locker. De plus, nous avons parlé à un employé qui ne nous a pas vraiment accompagner dès le début, info de base mais comme elle savait que c’était notre première visite, elle aurait dû nous dire que l’on devrait passer au bureau récupérer un cadenas puisqu’une fois arrivée au locker c’était barré, pas de service avec lintercom pour joindre un employé, j’ai dû retourner au bureau à l’entrée, pas d’employé dans le bureau d’entrée, bref vraiment pas efficace et adéquat. Déception pour un premier contact.
Karine C. | Online Move InMerci pour tout !
Djessira K. | Overall ExperienceLe lieu et propre et le personnel professionnel
Olivier C. | First ImpressionsTout est rentré dans l’ordre mais mon storage a été sur-réservé. Situation très spéciale si jamais aucuns autres storage sont disponibles
Lisa D. | First ImpressionsIt was my first time going into an Uhaul storage facility and the person at the reception didn't take the time to explain to me the process. I had to figure it out by myself for the most part.
Alexandre V. | Online Move InLes modalités de paiement devraient être plus conviviales. Par deux fois on m'a chargé des frais de paiement en retard. La première, je n'ai pas réussi à payer par internet et je n'étais pas à l'aise de fournir mes données sur le cellulaire de quelqu'un. La deuxième, le commis a mal pris les données de la carte et elle n'a pas passé. On attend beaucoup trop au comptoir ou au téléphone, je vais choisir une autre localisation.
Hélène K. | Overall ExperienceA++++++++++++
marie G. | First ImpressionsL’employé Chris était très attentif à mes besoins. Il a su me répondre à mes questions
Ariel B. | First ImpressionsEncore trop tôt pour porter un commentaire.
succes c. | First ImpressionsJ’ai particulièrement apprécié la sympathie, la motivation et le dynamisme de vos employés
Julien B. | First ImpressionsJ'aimerais seulement qu'un rappel nous soit envoyé AVANT la fin de notre renouvellement, je reçois toujours un avis après un an que mon paiement est en échéance et on me charge toute de suite 15$ de frais. Toute compagnie doit envoyer un rappel de paiement avant la date butoir?
marie josee c. | First ImpressionsÉquipe vraiment sympathique ainsi que le service client . Merci!
Nathalie L. | Overall ExperienceThe staff are fairly rude to customers. The organization of the drop off and move out is chaotic and un-managed. Granted its busy during peak times of the month there is still a level of customer service required when people are spending a lot of money with your company, even if they aren't. In a time when money is tight for most people and they are spending less, I would imagine that customer retention is high on the priority list for most if not all companies. I will not be renting trucks with U-haul any longer nor storing anything in their facilities.There are many companies that would be happy to have the business. By the way this is my fourth rental this year, one of them being for a cross provincial move. I have been left with a bad taste from my experiences at this point and will be sharing my experiences with friends, family and public. This review will also be copy and pasted to various U-haul outlets in particular the storage facility, and also google.
Ryan M. | Overall ExperienceParfois un peu trop lent aux caisses. Sinon tout est parfait.
Simone A. | Overall Experienceje pouvais me rendre facilement a mon entreposage, car souvent je devais aller chercher des choses qui me manquais , et l'endroit était très sécuritaire et tres propre.
ROBERT L. | Overall ExperienceI would like to send my thanks and appreciation to Chris Santini - he was a true professional throughout my stay at Uhaul Crémazie. Chris thank you for everything and I hope we meet again
Amirali A. | Overall ExperienceGood job guys!!
Antoine M. | Overall ExperienceTrès déçue du format de l'entrepôt. Avec les moulures à gauche de mon entrepôt, ça ne faisait pas du tout un format de 5x7 et je n'ai pas pu rentrer tout ce que je voulais à cause du 2 pouces qu'il manquait. Donc ce n'est pas représentatif. Les mesures données du locker devrait être réellement l'espace disponible à l'intérieur et ce n'était pas le cas.
Karine G. | Overall ExperienceJe n'est pas été rembourser pour la moitiés du mois
Jessika C. | Overall ExperienceBravo à l’équipe pour l’accueil et professionnalisme plus précisément Ibrahima qui avait bien expliqué le fonctionnement. Merci
Firas T. | Overall ExperienceTrès grosse poutre bloquand 1/4 de la surface vendu, jamais avisé et lorsque mentionné le personnel n'A rien fait. merci
clement a. | Overall ExperiencePersonnels manquant d'experience et désagréable. L'offre du 1er mois gratuit n'a pas été appliqué sous pretexte qu'il y a pas beaucoup de places disponibles, pourtant ma reservation sur le site internet indique le contraire.
Adnane S. | First ImpressionsC'est bien, mais c'est trop cher. Aussi, ma lumière dans mon unité a brûlé et n'a jamais été changé
DAVID D. | Overall ExperienceJ’aurais apprécié ne pas avoir à rappeler pour confirmer l’arrêt de mon abonnement car à mon départ le personnel d’accueil n’a pu procéder à la fermeture de mon compte car le système était en train de démarrer Sinon le gérant est très bien, à su m’arranger malgré une erreur de réservation et l’endroit est très propre
Jean-Marie C. | Overall ExperienceNo issue at all during the one year that I rented my storage unit. Would recommend!
Emilie-coralie B. | Overall ExperienceThank you so much Chris for your excellent service !!
Alberto C. | First ImpressionsSome inconveniences but after some back and forth was fixed Thank you
JACOB J. | Overall ExperienceThe staff that handled my storage was helpful but not friendly at all. Gabriel seemed to absolutely despise being there when I did my check out as well as when I rented a truck in November 2019 to move stuff into that storage.
EDUARDO D. | Overall ExperienceCan't remember the name of the employee who served us twice (he had a beard) but he provided excellent customer service. Thanks! 10/10 would recommend.
Samuel D. | Overall ExperienceOverall very satisfied. The only issue that keeps me from giving a 5 star review is that it's been very difficult to get through to the office by phone. Luckily I live close by so could drive over...
vouli m. | Overall ExperienceThe person working at the front desk was phenomenally friendly and professional. After a long distance move, he provided clear instructions and advice to a tired mind.
Samuel D. | First ImpressionsC'était une belle expérience d'utiliser les locaux .l'équipe est formidable , très serviable. avec toujours un bel accueil. je recommande fortement cette place.
papco i. | Overall ExperienceI gave only an "average" rating because you don't communicate with me by email in french. Not good when you have business in Montreal. SVP améliorez cet aspect de votre service.
marie-claude p. | Overall ExperienceExcellente Localisation, Acces Facile et Personnel Serviable
Mathieu D. | First ImpressionsCourriel tjs en anglais👎Location de locker très cher avec de grosse augmentation et frais faramineux👎Très peu de chariot de transport (7 à cremazie) on perd un temps fou à attendre pour en avoir👎
JESSICA P. | Overall ExperienceA big thanks to everyone at the Cremazie U-Haul amazing staff amazing service.
helen s. | Overall ExperienceKeep up the good service 🙂👍
Rose M. | Overall ExperienceRecently I've been always using Uhaul for moving inside Canada (twice in 2019) and between US and Canada (NY in 2017). I believe I won't use Uhaul services anymore. My reservations are not respected.
Sleiman B. | Overall ExperienceAll good.
steve v. | First ImpressionsPerfect experience besides lineups that would last forever (more than one hour) even when only two or three people. There must be a solution to be more efficient because that was truly problematic.
mickael l. | Overall ExperienceC’est la grosse merde uhaul grosse merde il mérite même pas une étoile c’est tellement la merde uhaul c’est des voleurs la grosse merde puis je vous en merde le monde qui travail à uhaul que du vol
Islande C. | Overall ExperienceGreat people at costumer service,Maria served me very nice.Thank you all for the great service.Claudia Tablan
claudia t. | Overall ExperienceEverything was good!
JACQUES P. | Overall ExperienceMerci de tout coeur pour votre bon service , votre courtoisie et professionnalisme .
Tania C. | Overall ExperiencePeople working there on Crémazie are very nice . Good service
alessandro r. | Overall ExperienceAll around a convenient location and helpful although very busy staff (often not enough staff on hand)
Geoffroy G. | Overall ExperienceMy whole experience at Uhaul Cremazie was fantastic ! The staff was amazing as they helped me with storage and truck rentals on the July 1st weekend when I was in a bind with no reservation ! Thanks!!
Christopher K. | Overall ExperienceTres bonne entreposage et tres propre , le service a la clientele c super je suis tres tres satisfaite merci🤗
Moline C. | First ImpressionsThe staff is amazing. Great service.
SIMON P. | Overall ExperienceBrian was super nice even while he was busy on Victoria Holiday
Gerry K. | First ImpressionsU-Haul Cremazie ouest MONTRÉAL Est le meilleur endroit pour avoir du bon service . Comme c’est la troisième place où j’entrepose, j’ai vu là différence Leur côté humain exceptionnel! Merci l’équipe
Tania C. | First ImpressionsVery nice building.
Chantelle T. | Overall ExperienceThis is the second time we are using U-Haul storage. Starting with the staff, all the way to the storage facilities and trucks, excellent service. Keep up the good work. Thank you 😊
helen s. | First ImpressionsContinuous headache. My UBox arrived damaged - broken padlock and latch, completely unsecured. No record of what happened. Monthly storage fees was that of place of origin, higher than destination.
Jean-Francois B. | Overall ExperienceAll good. Staff were really good.
Warren A. | Overall Experienceparfait
Nakita N. | Overall Experiencewhen I was unloading in the assigned storage 2136 by the way very small, a cockroach came out of this, how can I leave my stuff in a place with these insects? I was reassigned anthr one wisame problem
Miguel V. | First ImpressionsMaria and the rest of the staff were just so helpful. Happy to see that some people can still be friendly...
Sylvain D. | Overall ExperienceI've been with you for many years - I confirm my total satisfaction for facility access, very clean in all areas, Your staff was absolutly friendly and professionnal Thank you for everything
FRANCOIS D. | Overall ExperienceIt is difficult to get a hold if someone on phone. Long wait times and the message is annoying. It took more than 4 phone calls to get the answer I needed.
isabelle s. | Overall ExperienceGreat place
CHRIS P. | Overall ExperienceWas ok. But the clerk look half asleep.
ANDRE A. | Overall ExperienceExcellent facility.
stephen s. | Overall ExperienceThe staff is always courteous and knowledgeable when I go and also when I have questions. Th am you and keep up the great work. James
JAMES C. | Overall ExperienceThank you
Enkh a. | Overall Experiencevery satisfied whit the service that i got by the staff i will recomend UHaul to my friends and familly thank you.
luis manuel c. | Overall ExperienceThe staff was impeccable and helpful every time. Only wish we could have access to it outside of business hours.
David p. | Overall ExperienceThe staff accomodated my situation perfectly, although I didn't have the same price as quoted by phone. Service at the branch was excellent.
Bachir M. | Overall ExperienceThis particular facility was just fine to deal with. In particular the manager Maria was very helpful and made the experience a little easier.
Rhiannon P. | Overall ExperienceVery friendly and helpful
Gabriel P. | Overall ExperienceNice facility, friendly staff.
Melynda S. | ReservationI'm satisfied with service that I had . Thank you very match.
Victor C. | Overall Experienceglad U-Haul exists!
martine b. | Overall ExperienceThe assistant mgr was very helpful, especially after someone in reservations made a mistake with our order. Once we arrived the asst. Mgr fixed the problem but i must say that one of the workers rude
dan m. | ReservationThe gentleman who assisted me Michael, was very helpful and friendly.
Drew D. | Reservation👍
David S. | Overall ExperienceExcellent place the staff are super nice the best experience, will recommend this Uhaul to my family and friends.
kishwar r. | Overall ExperienceFriendly and competent staff
Gilles C. | Overall ExperienceThe only thing is the hours could be a bit more on w/e
Rui C. | Overall ExperienceJ'ai eu un excellent service à tous les niveaux !
SHANTAL B. | Overall ExperienceVery good service.
andre m. | Overall Experience