Customer Reviews for U-Haul Moving & Storage of Victorville

6,351 reviews

15811 Lorene Dr   Victorville, CA 92395
(W Of 7th St)

(760) 245-0196

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(760) 245-0196

15811 Lorene Dr
Victorville, CA 92395
(W Of 7th St)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

ALLEN PATTERSON 
Rating:
5.0

Customer did not leave a comment.

ana perez 
Rating:
5.0

Customer did not leave a comment.

Cynthia Sanchez 
Rating:
3.0

Customer did not leave a comment.

ELIZABETH KIMMEL 
Rating:
3.0

Sucks having an upstairs storage unit. Was not aware until i arrived.

ELIZABETH KIMMEL  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Amanda Morrow 
Rating:
4.0

Customer did not leave a comment.

bobbi underhill 
Rating:
5.0

Would recommend storage and moving of this company to anybody.

Che Cribbs  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Albert Duran 
Rating:
5.0

Great fast service

Cory Barnes 
Rating:
5.0

Well…that when the vehicle is returned that they have gas. Mine was on empty. I put gas as soon as I could. I did have a wonderful experience everyone was very kind and friendly. I did get reimbursed for having the gas more than full. I appreciate it that. I definitely would recommend this UHaul to friends and family.

Carmen Casas 
Rating:
5.0

Really easy hassle free went to 2 other locations one by mistake to return they were nice as well then the return location was friendly as well.

Sallie Johnson 
Rating:
5.0

Customer did not leave a comment.

Juan Gamez 
Rating:
5.0

Good service at the counter top. Damien C Makes the effort to give a 5 stars services.

Jose Gonzalez 
Rating:
4.0

The trailer was very dirty with trash debris all over and smelled terrible

efrain Lariz 
Rating:
5.0

I have used this location for years. Today’s rental was a double axle trailer. Brakes were over adjusted and the trailer will buckle every time I hit the brakes sadly started after closing hours. Was not able to use the trailer properly for what I wanted went took it back the next day after work.

Gabriel Velazquez 
Rating:
5.0

I have my rental unit at the location on Palmdale Road but I found this one is much bigger and better for when I rent a truck. Excellent location very friendly people.

Thomas Daggett 
Rating:
5.0

Customer did not leave a comment.

Deeborah Hollis 
Rating:
5.0

Truck was dirty, and engine light was on. Employee’s were amazing.

robin richards 
Rating:
5.0

Awesome staff. Edwin is so cool 😎

Cynthia Whitesidebowen 
Rating:
5.0

Customer did not leave a comment.

EDUARDO CEDILLO 
Rating:
2.0

I am a long time frequent storage renter The only bone I have to pick with my site of storage is that often times outside of the facility there’s a lot of trash. Most of it has been blown in by the wind however, it does look pretty messy and not consistent with most U-Haul that I’ve been to, Edwin, the site manager Has been very helpful and respectful and eager to help the clients. I do appreciate his efforts.

Gabriel Munoz  |  Overall Experience 
Rating:
5.0

Thank you 😊

Maria Arevalo 
Rating:
5.0

Thansk

Patrick Vo 
Rating:
4.0

none at this time

Miguel. A Figueroa Rosario 
Rating:
5.0

Checking in and out was easy as always with U-Haul. Trucks and equipment are always in working order. I have rented from U-Haul for most of my moves in town and out of state. The staff are always friendly and professional. They usually are ready to assist you in loading boxes and in-store items.

Perry Beard 
Rating:
5.0

Customer did not leave a comment.

Michael Grigsby 
Rating:
5.0

Customer did not leave a comment.

Elida Cortez 
Rating:
1.0

Sat on the side of the interstate highway for over 4 hours with a broken down U-Haul. I’m extremely just overwhelmed with the experience.

David Slayden 
Rating:
3.0

Customer did not leave a comment.

Josh Eustice 
Rating:
2.0

Wouldn't leave the office to show a woman how to operate the truck. Did not have the van that was requested.

Nancy Bell 
Rating:
5.0

Customer did not leave a comment.

Christopher Herrera 
Rating:
4.0

Customer did not leave a comment.

Tracy Dewitt 
Rating:
5.0

Awesome

melvin Smith  |  Overall Experience 
Rating:
3.0

People skills...first impression. The cashier had the most unpleasant attitude as far as being the only person working.

Carlton Bishop 
Rating:
5.0

Improve the call center knowledge I called to extend my rental asked for an additional 150 miles he said ok paid another 100 dollars finally returned my rental and was charged an additional 70 for miles even though I stayed under the 300 miles that I already prepaid according to the rep at uhual you can't prepay for miles so what was I charged for??????? Over 300 dollars for 3 day rental what happened to the 19.95 rental?????????

John Jimenez 
Rating:
5.0

Customer did not leave a comment.

Sonya Spivery 
Rating:
5.0

You people are very kind and curious and knowledgeable. Looking forward to renting from them again.

Major Lewis 
Rating:
4.0

The truck was covered with mud from the last rental… needed a truck wash.

Larry Dunn 
Rating:
5.0

They did excellent! After a scheduled appointment was unable to occur (scheduled with central employee not Victorville) they provided quick but thorough service even helped with bike rack install and loaded e-bike, thathelp was greatly appreciated, thank you!

Dale Seal 
Rating:
1.0

Customer did not leave a comment.

Catalina Avalos 
Rating:
3.0

Sales Associate said I only had 56 miles with my rental and asked if i needed more miles. That was not true. I didn't appreciate him misleading me to upsale.

Janet Betton 
Rating:
5.0

Improve the app it keeps freezing

Mario Ramirez 
Rating:
5.0

Customer did not leave a comment.

gerardo iniguez 
Rating:
5.0

Excellent

bharat bhanvadia 
Rating:
5.0

Customer did not leave a comment.

Laquita Harvey 
Rating:
4.0

Customer did not leave a comment.

Doug Williams 
Rating:
5.0

Customer did not leave a comment.

james kinney 
Rating:
5.0

Customer did not leave a comment.

melvin Smith  |  First Impressions 
Rating:
5.0

I came in before my appt time and didn't have to wait for my rental. Jesus (owner?) was friendly, thorough, and professional. I expected to pay about $30 total, but he gave me a few discounts and I only paid $14. In today's economy, that was a nice break!

McKenna Jaymes 
Rating:
5.0

The representative that helped out was very friendly and gave a great first experience!

Siomara Torres 
Rating:
4.0

Customer did not leave a comment.

Bruce Miller 
Rating:
5.0

Customer did not leave a comment.

Ismael Aguayo 
Rating:
5.0

Great customer service I love doing business at that location. Employees, very courteous cordial very helpful.

abraham khatib 
Rating:
5.0

Speedy efficient service

Dianne Jerry 
Rating:
5.0

Great customer service friendly knew what they were talking about and very patient easy check in and checking out after the move they're there to help you not rip you off I really appreciate that

John McNeil 
Rating:
4.0

Customer did not leave a comment.

Bruno Lemus 
Rating:
4.0

Customer did not leave a comment.

Benjamin Romero 
Rating:
5.0

Customer did not leave a comment.

martin white 
Rating:
3.0

Make the return of money instant. I'm still waiting and it been over 48hr. People need their money back.

Rodney Allen 
Rating:
4.0

Customer did not leave a comment.

LEON PRINCE 
Rating:
5.0

Awesome Customer Service at this site. The two gentlemen that work here are awesome.

ROIJAU LAW 
Rating:
5.0

The only thing you need to be

ANTONIO LARA 
Rating:
5.0

Nothing, Great customer service

Micha Canty 
Rating:
5.0

I just wanna thank U-Haul storage in Victorville California for giving me their service because I appreciate them holding my belongings for a year and eight months had access to payments access to my storage at any time and anytime I need to call. I can call and ask questions they were very polite. Every rep that I spoke with each time I called during the year and eight months were very polite and knowledgeable, and experienced in their field of working for U-Haul Storage I just wanna say thank you all and I had a pleasure working with you. God bless you each. 1/16/24

Debra Ramirez  |  Overall Experience 
Rating:
5.0

I had my storage for over a year, & I never had a problem. Everyone was always helpful & friendly. Thanks !

RAQUEL MORALES  |  Overall Experience 
Rating:
2.0

Customer service was bad. Edwin had us waiting a long time for service.

edward Booker 
Rating:
1.0

Customer did not leave a comment.

Gabriel Zurita 
Rating:
5.0

Customer did not leave a comment.

DAVID WOLODIGER 
Rating:
5.0

Customer did not leave a comment.

Lola Muhammad 
Rating:
5.0

Customer did not leave a comment.

Lucia Trujillo 
Rating:
5.0

Manager Edwin is an Awesome, professional young man with extraordinary customer service skills

dorotha brown 
Rating:
2.0

Customer did not leave a comment.

Richard Davis 
Rating:
5.0

Customer did not leave a comment.

Jessica Archila 
Rating:
5.0

Easy pea z

Charles Johnson 
Rating:
5.0

Customer did not leave a comment.

Alisha Johnson 
Rating:
5.0

The worker was fantastic

Michelle Martinez 
Rating:
5.0

Customer did not leave a comment.

Henry Martinez 
Rating:
5.0

Customer did not leave a comment.

Noe Camacho 
Rating:
4.0

Clean the cab better

Shawn Myers 
Rating:
5.0

Customer did not leave a comment.

Sharmiya Williams 
Rating:
5.0

I was really impressed with the personnel there all except for one when I dropped off the auto transporter he was very rude and then wanted to charge me because they did not tell me when I originally picked up the auto transporter that I need it blocked so that it did not rip off my bumper but when I dropped off the auto transporter it ripped off my bumper underneath plastic part however when I went back to drop off the truck itself the young men that were in there were absolutely professional and helped me put the bumper back on my car and spent some quality time explaining the situation to me which I really appreciate it

SARAH COOK 
Rating:
3.0

Customer did not leave a comment.

STEPHANIE REYES 
Rating:
5.0

Customer did not leave a comment.

Noe Camacho 
Rating:
5.0

nice,clean,had everything we needed at one location,very helpful and professional.

Scott Racobs 
Rating:
5.0

Great customer service.

Tammy Sanchez 
Rating:
5.0

Customer did not leave a comment.

dorotha brown 
Rating:
5.0

Customer did not leave a comment.

Laura Howard 
Rating:
5.0

Customer did not leave a comment.

daniel gutierrez 
Rating:
5.0

Damien was very helpful and patient with me. It was a pleasant experience.

Nicholas Carter 
Rating:
4.0

There was no one there to receive me or the equipment when I dropped off the trailer.

Alfred Castaneda 
Rating:
5.0

I really can't find any problems with this uhaul service was great everything went smoothly Thank you

James Miller 
Rating:
5.0

Customer did not leave a comment.

raymond micken 
Rating:
5.0

Nothing. The young man was excellent in every way possible, especially customer service

dorotha brown 
Rating:
4.0

Customer did not leave a comment.

Debra Salas 
Rating:
5.0

Customer did not leave a comment.

Gabriel Cantero 
Rating:
5.0

Todo muy bien

Eduardo Hernandez 
Rating:
5.0

Customer did not leave a comment.

Les Cohen 
Rating:
4.0

Customer did not leave a comment.

James Berg 
Rating:
5.0

Customer did not leave a comment.

edgar estrada 
Rating:
5.0

Customer did not leave a comment.

Kaitlyn Aguayo 
Rating:
5.0

Customer did not leave a comment.

arash momeni 
Rating:
4.0

More staff to support the demand

leonard preciado 
Rating:
4.0

Customer did not leave a comment.

Tatiana Fleming 
Rating:
5.0

Customer did not leave a comment.

michelle bradley 
Rating:
3.0

Customer did not leave a comment.

Dianne Werts 
Rating:
5.0

Thank you for your services

maurice mushatte 
Rating:
5.0

Awesome and professional service

cynthia vasquez  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Danisha Scott  |  Online Move In 
Rating:
5.0

Thanks Edwin for the bestest customer service and being able to get me a rental that is inside and I feel safe going here . I would also love to be hired here... Even if it is only the weekend.. I have a clean driver's license.. keep me in mind

Tameekca Blount  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Clarence Keller  |  Overall Experience 
Rating:
2.0

Not so friendly

NOE LOPEZ  |  Overall Experience 
Rating:
5.0

Friendly, professional and knowledgeable staff.

Angela Hughes  |  First Impressions 
Rating:
5.0

If I ever need to store something in the future, u-haul is the way to go!!!!

carolyn smith  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Anthony Thomas  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brenda Garcia  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Roslyn Middleton  |  First Impressions 
Rating:
1.0

Worse storage place ever they were very rude and had no skill in being professional at all they never answer the phones and when you go to the actual location their somehow never in the there you have to wait for about 20-30mins or longer before someone comes back and realize it’s a line on top of that they were double billing me and never gave me a refund when I told the manager I was going to empty my storage he begged me not too because he needed the storage units filled up and that he apologizes for the double billing of my storage units that I had been renting for over a year I paid 2 times a month for 2 different storage units.

Brittani Mcduffy  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

NICOLAS CASTILLO  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Andrew Rodriguez  |  First Impressions 
Rating:
2.0

I'm filling a lawsuit against this U-Haul

Victoria Ramirez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Isabella Vanrossen  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marilyn Alva  |  Overall Experience 
Rating:
1.0

This store has the worst customer service. We waited over 10 minutes for anyone to even come into the store. We were there to close out a storage unit. The guy closed out the unit with the same number but a different location. We called and they said they would take care of it. We’ll they still charged us the next month’s rent. You can’t get ahold of them on the phone. Worst customer service ever!!! Go somewhere else!

Christy Tello  |  Overall Experience 
Rating:
5.0

Nothing but the best customer service I’ve experience in a long time everyone was friendly and super helpful I will always use uhaul

Samuel Colon  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ALEX ANCHETA  |  Overall Experience 
Rating:
3.0

Vehicle was on E when receiving, ran out while driving out. They put gas in with the gas can and vehicle still was not starting. They went and got another can of gas it finally started up after 45 minutes. When i came back 15 mins before 5pm store was closing when I could have been done unloading with the extra 45mins. Ended up leaving the truck there over night to unload the next day. And it turns out during that night someone stole the gas from the truck with over a quarter of a tank… So they were unable to put gas in for us to move the truck on the other side to unload easily. So it took way longer then expected with this heat walking a distance. Finally someone came and offered help, which we asked for gas to move the truck closer to make this a lot easier. He did, we moved the truck and finished a lot quicker.

Desiray Pacheco  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Sylvia Broughton  |  First Impressions 
Rating:
1.0

You guys really take advantage of ppl with the fees you charge. You don't take into consideration your customers only how you can get their money or lein their property for your gain. It's sad to be honest.

Lajoi James  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Fernando Salinas  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Fernando Salinas  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Angela Batchelor  |  First Impressions 
Rating:
3.0

I not know what time open my storage because no one not tell me. Thank u

Debra Martinez  |  Overall Experience 
Rating:
5.0

The lady was very very nice and understanding on what I wanted to do and so she was very helpful and a complete fashion and a speed of a manner that I was able to sit there and get everything done which was pretty quick and thank her for being patient and she deserves to get a raise for her knowledge support her wisdom she was very good thank you

Debra Ramirez  |  First Impressions 
Rating:
5.0

Awesome service. Had no problems obtaining a storage. I was helped expeditiously. Staff is great.

Melvin Vernon  |  First Impressions 
Rating:
4.0

Great job

tameekca Blunt  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ALEX ANCHETA  |  First Impressions 
Rating:
5.0

I always have an excellent customer service experience when I use you. Thank you again

Elvira Black  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Sarah Hosey  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Demetria Reaves James  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

KERRY HENDRICKSON  |  First Impressions 
Rating:
5.0

Awsome staff at the office off of seventh st Victorville

cynthia vasquez  |  First Impressions 
Rating:
5.0

Timely and professional service

robert smith  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

rochelle hampton  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

carolyn smith  |  First Impressions 
Rating:
2.0

My unit was burglarized, regardless of the cameras or the alarm! All my valuables and personal non-replaceable items were taken. I do have rental insurance.

Kevin Page  |  Overall Experience 
Rating:
1.0

I was one of their clients since April I went in I was told that made mean how to get paid I don't know what the month and it was 3/4 by 8 which is a hundred something but they brought up a bill that was about 500 from number one day I've been having a hard time where they have stoled my phone they stoled a price list things that were in there and only they had you know like it to them cuz I didn't have a lock so the last time I wanted to get my stuff and one of the gentleman trying to become a supervisor very very very Dishonored me broke broke me into pieces it's just respecting me call me on my name is that now he even have my left arm off. So no I don't want nothing to do with that that face that I hope something he gets soon soon

Maria Delgado  |  Overall Experience 
Rating:
5.0

A good p nolace to rent things

ALEXANDER BURNS  |  Overall Experience 
Rating:
1.0

It took me 2 hours just to give the truck back to you guys and they can give me the runaround and run around

ALEXANDER BURNS  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Suzanna Hernandez  |  First Impressions 
Rating:
1.0

I was still being billed after I moved my stuff out of storage. My first time using the U-Haul I was billed for an extra day. I had to call corporate to get my refund. The manager at the U-Haul said she could only give me a credit...which was a lie.

JASMIN ADAMS  |  Overall Experience 
Rating:
1.0

Terrible experience across the board. Did not receive what I paid for. Was pushed into spending more than Uhaul’s website made clear was the cost. Was treated rudely by every employee at every opportunity. Avoid at all costs. The management here needs to go. The employees here need to go.

Steven Sperling  |  Overall Experience 
Rating:
1.0

Rude and unhelpful staff.

Steven Sperling  |  First Impressions 
Rating:
5.0

The first white guy with a dirty beard smelled the whole place up had terrible customer service the 2nd guy had great customer service helped us step by step and was proficient an fast

Vanessa Delagarza  |  First Impressions 
Rating:
4.0

This store is understaffed. Phone calls are seldom answered. The staff are good people however.

Lina Hannigan  |  Overall Experience 
Rating:
5.0

Love Uhaul

Irma Dozal  |  Online Move In 
Rating:
1.0

They offered me something over the phone but when I went the option wasn't available 😒. I'm disabled and needed help and not happy with the service

tameekca Blunt  |  First Impressions 
Rating:
5.0

Made me feel comfortable down to earth and very very friendly

Richard Medina  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Vic Mendoza  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

letitia alexander  |  Overall Experience 
Rating:
5.0

Love everything I received. I had waited hours and i got free stuff for my wait and a month free on storage rental. So awesome!

Ronikka West  |  First Impressions 
Rating:
4.0

I moved out of the facility 3 weeks after renting it and informed uhaul.com, I then received a notice that my next payment was due I called spoke to uhaul representative who stated a note/message would be sent to this location and let them know to close my account out. 3 weeks later I get a late notice. I called uhaul once again. I hope this request for a rating is the end of that storage unit. This is the reason for. 4 star rating, if not for that I would give 5 stars.

Arturo Jauregui  |  Overall Experience 
Rating:
4.0

Staff needed to inform us better about access to storage unit area, if it wasn't for Luke, cleaning staff, we would not have had access to our unit.

CHRISTINA LEIVA  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ashley Campbell  |  Online Move In 
Rating:
4.0

Except the manager all the people who worked there are very polite and help helpful

Stacy Jones  |  Overall Experience 
Rating:
5.0

All workers didn’t wear a mask at the office.

SALLY GARZA  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lupe Banuelos  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

edward santos  |  Overall Experience 
Rating:
5.0

The staff went well beyond expectations to ensure that our Pods were delivered on time. Thanks to everyone on the Victorville staff!

Anthony Watkins  |  Overall Experience 
Rating:
2.0

I made a reservation, but when I arrived, what I reserved wasn’t ready. Then I was overcharged. Then a month later I was charged for something I didn’t even use.

Thelma Cureton  |  Overall Experience 
No reviews have been submitted for this location.

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