Location and equipment was old and semi depressing, but the young man kept everything clean and was very attentive. He was buzzing around getting everything in order and explained the whole process very well.
Sean HarringtonCustomer Reviews for U-Haul of Vestal
(Btwn Bunnhill & Jensen Rd)
Services at this Location:
Contact Us
3732 Vestal Pkwy EVestal, NY 13850
(Btwn Bunnhill & Jensen Rd)
Services at this Location:
Office Hours
- Mon-Thur: 7 am–7 pm
- Fri: 7 am–8 pm
- Sat: 7 am–7 pm
- Sun: 9 am–5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
- Overall Rating:
- Rating:
- 5.0
Customer did not leave a comment.
Russell Fontaine- Rating:
- 4.0
My problems with Uhaul had nothing to do with this location. I had ordered a 20 ft truck with an auto transport from this location and 2 days before was told that I could not get it at this location. I would have to drive 1.5 hours away. I did not have the time to do this. I ended up renting 2 trucks instead of one and it cost me significantly more. I had booked the rental at least 1 month in advance. It seems to me, that I gave enough notice, I should have received the same consideration. Needless to say I was very disappointed with the entire process. The person at Vesta was very helpful throughout the process.
Analise farrell- Rating:
- 5.0
Customer did not leave a comment.
eva whitteman- Rating:
- 3.0
Customer did not leave a comment.
Art stevens- Rating:
- 5.0
Customer did not leave a comment.
Keith Green- Rating:
- 5.0
Overall my experience was wonderful and I would highly recommend U-Hual.
Seth Seigel-Laddy- Rating:
- 3.0
Truck was straight up dangerous. I told the employee and he seemed like he couldn’t care less. I hope y’all don’t kill someone with that piece of shit truck. Truck number “DC 4805 G”
Daniel Corwin- Rating:
- 4.0
The side mirrors on the truck kept moving outwords and I had to keep adjusting them at least 12 times in the two days of driving.
Dana M Jemison- Rating:
- 5.0
Great and friendly service. Christain hooked up the trailer and was very helpful, courteous, and friendly. Hopefully all your employees are like Christian (in Vestal, NY).
JOHN TRAINOR- Rating:
- 5.0
Customer did not leave a comment.
Cody Garner- Rating:
- 5.0
Everything is great
Cinda Senten- Rating:
- 5.0
Customer did not leave a comment.
Cheri Travis- Rating:
- 5.0
Advice got into the truck I could tell someone before me was smoking cigs in the truck. I quit smoking 4 years ago and the smell now definitely bothers my food and asthma.
Sean Drumm- Rating:
- 5.0
Customer did not leave a comment.
mary cina- Rating:
- 5.0
Customer did not leave a comment.
Alan Liddle- Rating:
- 4.0
Customer did not leave a comment.
Jonathan CAYONE- Rating:
- 5.0
Customer did not leave a comment.
Sharon Tchir- Rating:
- 1.0
Customer did not leave a comment.
Malcolm Fraser- Rating:
- 5.0
the U-haul attendant was friendly, informative and knowledgeable of all aspects of the rental process...kudos to him!
Steven Hunker- Rating:
- 5.0
Smooth transaction and customer sergicet
Charles Madrid- Rating:
- 5.0
Customer did not leave a comment.
Tom Homa- Rating:
- 5.0
Nothing. The gentleman that helped me out was excellent. He helped me with the initial reservation and the return. U-Haul is lucky to have him.
Filippo Muggeo- Rating:
- 5.0
Nothing really
kathy Roma- Rating:
- 5.0
Customer did not leave a comment.
Scott Zeitler- Rating:
- 5.0
The staff (mostly the guy named Christian) was extremely cooperative and helpful with recommendations and changes in the equipment and return schedule. 5 stars easily. The vehicle was low on gas (probably due to the very rapid turnaround). I like my rental cars and trucks to be filled up unless it is going to take more than a 30 minute delay.
JAMES E FAHS- Rating:
- 5.0
Customer did not leave a comment.
Brian Sherwood- Rating:
- 5.0
This place people r very cooperative
MOHAMMADSAYEM GAZI- Rating:
- 5.0
Customer did not leave a comment.
James Durand- Rating:
- 5.0
Customer did not leave a comment.
Michelle Marker- Rating:
- 5.0
Very understanding of our issue
Roy Willis- Rating:
- 5.0
The only suggestion I would make is to have two employees on duty during the first couple hours of the day. Even though the employee covering was efficient, the people waiting to check-out or purchase an item were backing up.
Roger C Morrison- Rating:
- 5.0
Customer did not leave a comment.
Heather Ryan- Rating:
- 5.0
We had issues with the battery and had to jump start several times. The drivers door was not closing properly and may have contributed to the issue. Christian (customer service rep) was helpful and gave us extra time. I am deaf and tried going through the uhaul website to get roadside assist and hit several obstacles finally sent an email to let them know I needed to extend to make up for all the lost time. Didn't hear back from them until after the local office was open and had already helped us.
nanci rauch- Rating:
- 5.0
Customer did not leave a comment.
Deborah McSorley-Mizera- Rating:
- 5.0
Customer did not leave a comment.
John Velzis- Rating:
- 5.0
The attendant understood the issues that we had with the cleanliness of the truck and did what he could and reported the issue to his manager. We are waiting to hear back from them now!
Marcus Peeples- Rating:
- 5.0
Great customer service will use again
Christopher Farley- Rating:
- 5.0
Friendly and accommodating staff
Samuel Hoare- Rating:
- 5.0
Customer did not leave a comment.
James Festa- Rating:
- 4.0
Customer did not leave a comment.
Gary D Jones- Rating:
- 5.0
All was 100 percent- Great job Jose!!
Rick Riegal- Rating:
- 5.0
Wiper blade came off because it wasn’t mounted correctly with the clip, and on a day when it was snowing hard.
MARK KIRCHER- Rating:
- 5.0
Customer did not leave a comment.
William Monteith- Rating:
- 5.0
Customer did not leave a comment.
JEFFREY HANDKE- Rating:
- 5.0
Everyone I dealt with was very attentive and friendly. No changes that I can suggest.
Walter Scott- Rating:
- 5.0
Customer did not leave a comment.
Harrison Husnay- Rating:
- 5.0
Very friendly and courteous staff.
Ronda Long- Rating:
- 5.0
Very good customer service explained everything fully and even offered extra information very satisfied
Tina Bucinell- Rating:
- 5.0
Extremely kind and courteous employees
Virginia Mackinon- Rating:
- 5.0
Customer did not leave a comment.
Liston Walters- Rating:
- 5.0
Customer did not leave a comment.
KATY SHEFLER- Rating:
- 5.0
Customer did not leave a comment.
Cetera Watkins- Rating:
- 3.0
The pick-up location changed without proper notice. Even the confirmation text had the wrong address. The two U-Haul locations used did not have good communication as I was given a different drop off time at the pickup location compared to what I was told at the drop off location. Luckily I was not charged extra.
Alex Anderson- Rating:
- 5.0
Customer did not leave a comment.
RICHARD SANDS- Rating:
- 5.0
Customer did not leave a comment.
Zachary McDonald- Rating:
- 5.0
Customer did not leave a comment.
Alan Ross- Rating:
- 5.0
Customer did not leave a comment.
Bill Miller- Rating:
- 4.0
Customer did not leave a comment.
DEREK CIANCIO- Rating:
- 5.0
Customer did not leave a comment.
William Boemmels- Rating:
- 3.0
Customer did not leave a comment.
ADRIAN ROBERTSON- Rating:
- 5.0
Make sure the truck doors are functional. Driver side lock was not functional. Key would get stuck if you attempt to lock driver side door from outside. Had to enter from passenger side for the duration of rental.
BO YUAN CHEN- Rating:
- 3.0
Sign on window says no smoking. There was a burn in the driver's seat from a cigarette and the truck smelt like smoke.
Christopher Gratzel- Rating:
- 5.0
Customer did not leave a comment.
Cary Reynolds- Rating:
- 5.0
The employee who helped us at pick-up and drop-off was wonderful!
Anna Gillule- Rating:
- 5.0
Guys are helpful, offer alternatives and go above and beyond in my experience. Will surely recommend to orhers! Will surely go out of my way to work with them again! Thanks a million!
Dana Millhouse- Rating:
- 4.0
Other than cost, everything went well with a nice piece of equipment
Joseph Quartararo- Rating:
- 5.0
Drop off was made super easy, the staff clearly marked their equipment drop off zone and I didn’t even have to leave my truck they unhooked the trailer and confirmed everything for me.
Derrick Bradford- Rating:
- 4.0
Customer did not leave a comment.
Claire McPherson- Rating:
- 5.0
Customer did not leave a comment.
mike heikkila- Rating:
- 5.0
Customer did not leave a comment.
STACY LYNN RUDOCK- Rating:
- 4.0
Customer did not leave a comment.
Lisa Rosa- Rating:
- 5.0
The guys working here are great. Always friendly and knowledgeable.
KEITH COMER- Rating:
- 5.0
Customer did not leave a comment.
Scott James- Rating:
- 4.0
Great experience. There was a small issue when the keys to the rental were in the pocket of an employee who was not onsite. We waited for about 20 minutes. The gentleman who checked us in was apologetic and extended the rental for us. Stuff happens and your employees handled it well. Will definitely be back
Kristin Johnston- Rating:
- 5.0
Great employees
joanne hall- Rating:
- 4.0
Truck had an engine light and AB’s light on. Only had less than a 1/4 tank of gas when we got it.
Mary Clark- Rating:
- 1.0
I brought back the truck as is and clean your guy working at the counter gave me a bill for additional 55 dollars for the cleaning fee though the truck was clean and when realized he got caught he returned those charges
Athar Mahmood- Rating:
- 5.0
Wonderful service from everyone! Great experience!
Louanne Jaeger- Rating:
- 5.0
Always great service ... thanks
LOU FUCHS- Rating:
- 4.0
Nothing. The staff did great, and got me on my way quickly. drop off was a breeze too.
Scott Manchester- Rating:
- 5.0
Customer did not leave a comment.
David Kimiecik- Rating:
- 5.0
Christian was extremely helpful and has a great work ethic. He went above and beyond to help my husband and I when renting several vehicles from Uhaul in Vestal. Thank you for the great service!!
paul Michalski- Rating:
- 5.0
Customer did not leave a comment.
Pamela Gracik- Rating:
- 5.0
No issues. Owner was very pleasant.
Dale Jones- Rating:
- 5.0
Customer did not leave a comment.
lucy buschini- Rating:
- 5.0
Location was great! Vehicle was clean however the front end needs a major alignment. Made it very rough riding and had some damage to personal items. Really would like some money taken off however when I talked to the employees, I did not have time to talk and could not request at the time.
Christopher Gratzel- Rating:
- 3.0
Headlights were grossly out of aim…right light was aimed at the shoulder of the roadway and the left light was directed toward the road before the bumper…NOT a Safeway to drive on an interstate!!!
DUANE KOZAK- Rating:
- 3.0
I originally made my reservation for Chenango street U-haul and they changed my pick up for vestal U-haul. So when I got there to pick up my U-haul, I questioned them regarding mileage because it tacked on another 9 miles to what was already going to be an expensive trip for me. They said if I wanted anything credited. I would have to take it app with the Chenango street. U-haul, they couldn't do it there. They also asked me when I was going to have it back. Which I already put that information in online. Which was 6 hours. They told me they had another reservation at 5 PM and if it wasn't back by then I would be charged for that reservation. I am not sure why I was being told that being that. I said I would have it back well before that. The lady that helped us when we returned. The vehicle was very pleasant and we did make her aware that there may be some issues with the front end of the vehicle because it was shaking a lot.
Theresa Johnson- Rating:
- 5.0
Staff was extremely helpful they all deserve a raise.
Nicholas Miller- Rating:
- 5.0
Customer did not leave a comment.
WILLIAMGEORGE LAPICOLA- Rating:
- 5.0
Brooke was terrific!
John Karedes- Rating:
- 5.0
Customer did not leave a comment.
James Dermody- Rating:
- 4.0
First 6'X12' trailer had live short in marker and taillights blowing fuses in truck. U-Haul replaced with different trailer. Two day's free from rental out of five day's rental.
Calvin Edwards- Rating:
- 5.0
Everything was very organized, quick and efficient. The owner is super nice and friendly. Price was very good. I recommend this shop and will use them again.
TIMOTHY FAUGHNAN- Rating:
- 5.0
Customer did not leave a comment.
karl lavo- Rating:
- 5.0
Llya W. was the gentleman who helped me on arrival, he was very professional and did his job well. He verified all the order details and made sure I had all the information I needed. Brooke W. performed the check in when I brought my van back, she did her inspection and went over all the charges with me before providing a receipt. I appreciate both of their help and hope this gets back to them.
Sean Dugan- Rating:
- 4.0
Great experience. Staff was great. Pick-up and drop-off were a breeze.
Scott Manchester- Rating:
- 5.0
Guy that checked me in was on point helpful and friendly
robert steiger- Rating:
- 4.0
There were not many vehicles on site when I arrived. But the young man working there is very curtious and appears to be very good at his job. I have dealt with him in the past and remember being quite impressed with him. He was very good to other customers, explaining thier rental and billing in detail as they were upgraded to a larger truck due to the fact that someone returned a truck that was far too dirty and he would need to spend a lot of time to get that truck ready
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