Customer Reviews for U-Haul of University City

8,289 reviews

4857 Chestnut St   Philadelphia, PA 19139
(Btwn 48th & 49th)

(215) 471-4137

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(215) 471-4137

4857 Chestnut St
Philadelphia, PA 19139
(Btwn 48th & 49th)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

The two gentleman that was there was very helpful and Pleasant and made easy for me to find what i needed and wanted

juanita M. 
Rating:
5.0

Nothing. the customer service reps were excellent. They were timely courteous and professional.

Jacqueline W. 
Rating:
4.0

Customer did not leave a comment.

Shelly-Ann H. 
Rating:
4.0

Customer did not leave a comment.

Frank W. 
Rating:
5.0

Customer did not leave a comment.

Grace P. 
Rating:
4.0

Customer did not leave a comment.

Derrick T. 
Rating:
5.0

Customer did not leave a comment.

Shamiyah D. 
Rating:
5.0

Earl B has great customer service! The only thing I noticed I received a van with the passenger side car mirror was cracked. Besides the van was clean and well maintained!

alexandria M. 
Rating:
5.0

Customer did not leave a comment.

shanelle B. 
Rating:
5.0

Customer did not leave a comment.

john M. 
Rating:
5.0

Great customer service at the office .

Tiffany P. 
Rating:
5.0

Customer did not leave a comment.

latosha M. 
Rating:
5.0

Customer did not leave a comment.

KIM D. 
Rating:
5.0

Customer did not leave a comment.

IASHA B. 
Rating:
5.0

Customer did not leave a comment.

Cinquette R. 
Rating:
5.0

Customer did not leave a comment.

Kevin W. 
Rating:
4.0

1 complaint we I brought truck back the gas was 3/4 full and it was checked in with less was overcharged $20

CARL W. 
Rating:
5.0

Awesome customer service..👍👍👍☝️☝️

RHONDA P. 
Rating:
4.0

It was so complicated to do the auto pick up. The website didn't have easy to find the “pick up my truck” and when I got the employee help, the website asked me to get the keys in door 1. But nothing was there. The checkout page should be easier and faster.

Amanda B. 
Rating:
3.0

Customer did not leave a comment.

Tonya J. 
Rating:
5.0

Customer did not leave a comment.

stephanie C. 
Rating:
5.0

Customer did not leave a comment.

Gee S. 
Rating:
4.0

Customer did not leave a comment.

allen W. 
Rating:
1.0

We ordered a dozen blankets and they weren't there - we were told "oh well," when we asked what we could do since we needed blankets for the move. My driver left. I called another location and they had the blankets so sent my driver there to pick up a dozen blankets. I gave my credit card # on the phone for that reservation. When the driver arrived, he was given blankets but told her had to put on his credit card. When we got to our location my our move and opened the pack of blankets there were 6 and not the dozen we paid for (they were folded so it looked like a dozen) Very disappointing service and responses to issues.

Joe S. 
Rating:
5.0

Customer did not leave a comment.

Tang G. 
Rating:
5.0

Let debit cards be applicable

MICHEAL M. 
Rating:
1.0

Customer did not leave a comment.

reva W. 
Rating:
2.0

Customer did not leave a comment.

Aliyah J. 
Rating:
5.0

Very easy check in and out

Carla M. 
Rating:
5.0

Customer did not leave a comment.

Gerald S. 
Rating:
4.0

Customer did not leave a comment.

Karen H. 
Rating:
4.0

Customer did not leave a comment.

Christel S. 
Rating:
5.0

Customer did not leave a comment.

Fay H. 
Rating:
4.0

Customer did not leave a comment.

Ryan L. 
Rating:
5.0

Customer did not leave a comment.

NADIYAH E. 
Rating:
5.0

Nothing

BERTA K. 
Rating:
1.0

First truck given had no gas. Second truck only had half of gas left. Discovered that back of truck was filthy

Thany S. 
Rating:
5.0

Customer did not leave a comment.

Fateemah G. 
Rating:
5.0

The inside of the rental can cargo area wreaked of dog or some other kind of pet , smell of uncleanness, not human.

David T. 
Rating:
5.0

Customer did not leave a comment.

Timothy N. 
Rating:
5.0

Customer did not leave a comment.

Hajar M. 
Rating:
5.0

Customer did not leave a comment.

renetha K. 
Rating:
2.0

Everybody here seems to be unhappy with their job and gives halfway service.

Sabria C. 
Rating:
5.0

The gentleman that serviced my contract in the beginning was very helpful and pleasant. When I dropped the truck off, a different gentleman and young lady was the same. Awesome customer service both time

Torrance Y. 
Rating:
5.0

Customer did not leave a comment.

Payten R. 
Rating:
4.0

Customer did not leave a comment.

JOSEPH J. 
Rating:
5.0

The staff I interacted with were incredibly helpful and made the process very easy. There was a lot tan incident with the person who has my truck before me and they worked to help him get his item back and to not interrupt my move. They did great!

Sheridan S. 
Rating:
5.0

Customer did not leave a comment.

Isayah B. 
Rating:
4.0

Customer did not leave a comment.

Daniel S. 
Rating:
5.0

Customer did not leave a comment.

Tisha W. 
Rating:
5.0

I had a great experience. I would definitely recommend doing your reservation online!!!!

Germirah D. 
Rating:
5.0

Customer did not leave a comment.

Nadia E. 
Rating:
3.0

Customer did not leave a comment.

JASON M. 
Rating:
4.0

Customer did not leave a comment.

Tommia B. 
Rating:
1.0

Don't rent vehicles with the check engine light on and oil levels are low. Don't try to change the rental agreement

Derick T. 
Rating:
5.0

very happy with this location and always rent from here! thank you!

Sayantan B. 
Rating:
1.0

Someone hit my car with a U-Haul truck and I was given the run around with no assistance. However the staff admitting to seeing the person go in the direction of my car. Also on my return the vehicle was there and staff tried to state there was new damage to the vehicle

Nieesha C. 
Rating:
1.0

Customer did not leave a comment.

George J. 
Rating:
5.0

The young man - service representative - was very professional and friendly. I would definitely refer people to see him, because of his servicing my needs and I will refer others. Thank you.

Stephen S. 
Rating:
5.0

Customer service was great. The gentleman there on the morning of 12/22 was a breath of fresh air. He was polite, informative, fast moving, and even had a sense of humor. There was no negative energy or delay. Using the website was impressively easy too. You can improve by making sure to hire more people like him.

David R. 
Rating:
4.0

Nothing

Dexter R. 
Rating:
5.0

There great

Maurice S. 
Rating:
5.0

Ernest was extremely helpful, he's pleasant, funny and very caring, customers really like him he is a good multi tasker!!!!!

Elizabeth L. 
Rating:
5.0

Very good customer service skills.

corey N. 
Rating:
3.0

There was only one representative to assist customers. The wait was VERY long.

joan T. 
Rating:
5.0

Customer did not leave a comment.

Ronald L. 
Rating:
5.0

Customer did not leave a comment.

Justin J. 
Rating:
5.0

Top notch service. The gentleman who rang me out was super friendly, super helpful, and was doing an excellent job juggling multiple customers at once.

kathleen G. 
Rating:
5.0

Customer did not leave a comment.

Sean B. 
Rating:
5.0

Customer did not leave a comment.

deneen R. 
Rating:
5.0

Improve online checkin doesn't work endless buffering have to repeat inputting info already submitted other than that everything is fine

Carl W. 
Rating:
5.0

Best u-haul! Staff is always communicative, friendly, and helpful.

Laura S. 
Rating:
5.0

The staff was efficient, professional, courteous and friendly.

Rachel H. 
Rating:
5.0

Great!

Cole C. 
Rating:
3.0

Improvement not needed. Shout out to the employee that helped me through my difficult time.

Erlene M. 
Rating:
1.0

Fire the man who likes to wear an orange beanie, he's rude for no reason. My partner and I were short on money for the gas and late fee and upon asking this man, he did everything but answer our question. We were upset and tired from moving all day and he just angered us even more. On top of the fact that he caught an attitude with a nineteen year old (my partner).

Julie P. 
Rating:
5.0

Customer did not leave a comment.

Rasheen F. 
Rating:
5.0

Customer did not leave a comment.

pete H. 
Rating:
5.0

The man working managed a very dynamic and crowded lot with a good attitude and helped me finish my move with a smile on my face. He was also very strong and helped me detach the trailer from my car. 10/10

William F. 
Rating:
3.0

The weekend hidden rates should be known before arrival..

Brian W. 
Rating:
4.0

Customer did not leave a comment.

shahidah M. 
Rating:
5.0

Customer did not leave a comment.

Lloyd K. 
Rating:
5.0

The employees were very helpful. They were knowledgeable and welcoming. They showed amazing customer service.

Laval P. 
Rating:
5.0

particularly the front desk agent was pleasing and super friendly/helpful.

MANUEL G. 
Rating:
3.0

Customer did not leave a comment.

samirah L. 
Rating:
1.0

The men in this location was Extremely rude. I asked then why did the self check in have one price, but they Gave me a higher price. One of them even Saud " I can't take these people no more" I was over charged in fees. Uhaul lost a customer. This was one of the worst experiences I ever had.

Madeline H. 
Rating:
5.0

Customer did not leave a comment.

Manuel D. 
Rating:
5.0

Customer did not leave a comment.

Casey G. 
Rating:
3.0

Customer did not leave a comment.

Jamilla B. 
Rating:
5.0

Vehicle was dirty with dirt and water in back and dirt throughout all of the front. Unacceptable

JENNIFER W. 
Rating:
5.0

Excellent customer service

Keith J. 
Rating:
3.0

Customer did not leave a comment.

JOSHUA M. 
Rating:
1.0

Customer did not leave a comment.

HENRY N. 
Rating:
2.0

The representative I spoke with was unprofessional, she called me a liar and referred to me as criminal because she claimed that the photo on my driver license was different from my present day photo so I was someone else claiming to be someone after I told her that I am now so the both photos can't be the same. And she insisted that I was not the one.

George W. 
Rating:
5.0

Don't change a thing continue to provide the service that you guys provide which is excellent

David G. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
5.0

Customer did not leave a comment.

Peter S. 
Rating:
3.0

N/A

Jamila W. 
Rating:
5.0

Everything is always great at this location

Sonya V. 
Rating:
5.0

The property of your vehicle was working very fine dear and back

William S. 
No reviews have been submitted for this location.

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