My Sideview mirrors were cracked safety hazard. Thank you very much I was overcharged on my first visit I paid for 60 miles and when I returned the vehicle I paid for total 200 miles which is what I drove. I should've only paid for 140 I tried to explain this to the lady at the counter I asked her for an itemized Explanation of my bill. She said she can't do that because I didn't pay very rude and give me a hard time. Also, she was on her phone talking to a family member while she was attempting to do her job. Taking deep breath give me dirty, looks rude and shortcut responses. Shame on you U-Haul horrible customer service.
Paul P.Customer Reviews for U-Haul Moving & Storage of Trenton
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The equipment was not clean and it seems like someone used it to haul plants and left a lot of dirt on the floor. The staff was not very engaged with the customer, were busy with personal calls (I can understand if there is a need to take a call but something casual does not make sense) and when I mentioned the dirt and broken light, there was not much of a reaction except "ok"
Vivek S.All around great service. Thank you!
Alan D.Everything was perfect
ebony W.Vehicle was not in broom-swept condition upon receipt.
Raymond B.Nothing
Shaun G.Thank you so much!!! Highly recommend!!!
Vlada K.I really appreciated the help of the employees there- especially the female employee (I didn't get her name but I assume she was the manager) - she was so, so helpful
Christopher T.The manager Vincent has great customer service and is very knowledgeable and helpful..🌟⭐️⭐️⭐️⭐️
mary g. | Overall ExperienceThe employee service was excellent! However, your mobile application is glitchy and cumbersome making the process impossible to use and time ineffective. The overall concept appears promising but the practice does not work as smoothly. I strongly recommend rethinking it and investing in employees because your mobile app is not ready.
Simona L B.The associate was extremely friendly, helpful and explained everything thoroughly. The van I rented was gassed up, clean and ready to go. I just wished the lot was clearer of snow and ice.
Victor N.Sun visor broken. Would prefer to pick up all equipment in one place if possible.
Laurel H.Multiple items in my unit got water damage!
Melissa L. | Overall ExperienceStaff was completely indifferent. Sign says wait in your vehicle for attendant which I did for five minutes watching them through the glass. So I got out of the vehicle and went inside and no greeting no engagement. Etc etc etc
Doug M.Felt sorry for the poor girl work was the only one doing the truck pick up and drop there was a lot of people she needed help
Brian W.Such an easy transaction! Will definitely use their services again!
Devin S.Excellent customer service
Patrick M.Very Professional, Courteous, Attentive And Accommodating To The Needs Of Others.
Darlene H.Double check your gas amount and document before leaving.
Elettra B.This is my go to place for truck rental. They are very friendly and prices are reasonable.
Selina R.KEEP DOING WHAT YOUR DOING. MAY WANT TO ADD ADDITIONAL OFFICE PERSONEL DURRING HIGH TRAFFIC TIMES.
Faith P.I was double charged for a rental I returned early, after asking about it I was told the original charges would fall off and be returned to my account which hasn't happened at all
LAKERA D.Very helpful and friendly staff
Vincent S.There where nice
Elena H.This is a big location but there was parking for the truck, the young man was very pleasant and took care of me immediately. A hint - don't fill up at the nearest gas station - EXPENSIVE - if you go past the U-Hall about a mile and turn right there is a station that had gas 80 cents a gallon less - and when you have a hungry truck.... but the UHaul site was great and watching them deal with other customers, both the young man and the young lady were very good. Heck, I'd hire them. Knew the business, worked quickly and GREAT customer relations. I don't know all the details but while I was waiting for my Lyft car to arrive, a customer wanted todo something about paying for a vehicle. The staff was not able to do what he wanted but they made several suggestions and he left happy.
John S.Work on the app. It would not allow me to upload pics for check in our out, otherwise great experience
Steven M.I was charged for an extra day! When I picked up the 15 foot truck, I was told to bring it back before closing on the last day, which they told me was 6 pm. I returned it by 4:30 on the day it was due. When I got the receipt via email the next day, I was charged another day of charges because it wasn't back by 2:15, the time I picked it up! It would have been impossible to bring it back then because we were still moving. When I dropped it off, there was no mention of the extra charges. I'm deeply disappointed by this experience…moving is already expensive enough without an unnecessary $60 charge.
John W.When a person makes a reservation on line make sure that the equipment is in stock. Don't wait until they arrive to tell them it isn't. Don't quote a price on line n up the price in your store. Also, clean your FILTHY trucks!!!
Sybil T.CJ was wonderful to work with!
Kelli W.The equipment was in an accident and needed to be fixed. This truck really should have been in the shop to be repaired. When you turned it made a horrible noise.
natashia B.Driver side door of truck did not completely close, but it was driveable. Additionally, equipment that I had reserved (furniture dolly) was not in the truck as it should have been, and upon inquiry I was informed they did not have any more. It was removed from the bill and the staff quickly took care of the reimbursement. Luckily it wasn't 100% necessary and I could do without it but that's besides the point. Reserved equipment should be reserved, not "maybe if we have it that day"
Rhonda A.Everything was great
KENYELL K.The young man that helped me at the counter was excellent!!
James A.Very cooperative with attendant. Very accommodating with at last minute changes.
Faith Ann P.The Best 🌟🌟🌟🌟🌟
Vlada K.Could not get into facility. Code nit working
Petrina T. | First ImpressionsTwo gnX lads provided excellent service both at check out & check in. I mean EXCELLENT service! 10 stars (meaning above & beyond being professional & courteous). I highly recommend renting from 474 Brunswick Ave Trenton NJ.
Charles L.Every time I go to this U-Haul place everybody is so nice.
Annie T.When driving the vehicle the left wheel feel like it was bouncing and the vehicle pull to the right. Outside of those issues ot done the job. The was clean.
Montaniz S.I had originally reserved a truck at a location closer to me and the area I needed to go to. However, the place didn't have the truck their website stated it had in stock and they sent me to this location which was much further from my home and the place o needed to go to. This caused me to spend a lot more money than anticipated. Having to pay $1.99 per mile is ridiculous especially when I had originally reserved at a different location.
Cesia C.More información about your service in a text message.
JIMMY A.Truck barely had any gas 1/8 full. Pulled out of the lot and the check engine light came on. Then we retired if same day earlier than expected and they put it in a day later. So they tried charging 2 days. Called and it will take 5 days to get that money back. Terrible experience.
Matthew Z.A Better way to speak to the Customers in Trenton Location...
Ashley Q.The girl helping me was very helpful, stressful day but we both seem to see make the best of it. The area it self is stressful, Great job in management hiring process
Taylor A.Reserved 15' Truck & Appliance/Refrigerator dolly. Upon arrival was told dolly unavailable. Representative offered to remove charge from displaying little concern nor offer to locate such a dolly which was my sole reason for reserving the truck… to move a refrigerator. Locates a dolly at Home Depot for higher cost as well as adding mileage to my trip making the overall cost of the truck rental higher.
FRANK G.The customer service representatives at this location were very helpful and highly professional.
Carlton M.Good service, no delays, strict business mi kind of people. No problem
Jose G.Keep the good work.
chris C.The van was very clean . The Manager and staff are the best , always helpful and polite !!! 10 Stars ….
Nicole C.The customer service was unexpected great cared about the customer and the service that they provided,.great job 💪🏾💯💯💯
Eddy F.This storage facility is rat infested. I’ve seen dead and alive rats outside and inside my unit. Rodent feces everywhere!
Laquan r. | Overall ExperienceHorrible communication, the water flooded my unit and damaged my clothes the trash can would block the entrance the employees were horrible
Jayson W. | Overall ExperienceI didn’t store my things there because the unit was too small. So I stored my things at a different facility! However, everyone was very nice.
Mustafa A. | Overall ExperienceEverything seemed infested by rats or mice
Tom B. | Overall ExperienceDidn't use the storage because the property I was bring from NC . I was told by the person it belongs to Didn't want their property. I rented a week before and by her she didn't want anything. So 1 week later I terminated my storage and the rental truck in Nc.
WILLIAM S. | Overall ExperienceThe employees were extremely helpful!
Zachary C. | Overall ExperienceDear Sir/Madam, I am beyond frustrated with the storage. It was wet in there, I checked my items and I had a bag of 14 pairs of shoes that were drenched and moldy. It was disgusting and un hygienic. I will not recommend anyone storing there. Unhappy customer.
KATHLEEN J. | Overall ExperienceThe employees went out of there way to be helpful and professional…….
fredrick i. | First ImpressionsGreat staff, knowledgeable and pleasant two thumbs up
Al S. | First ImpressionsI need my money back with interest
Anthony B. | Overall ExperienceHad my storage unit for 5 years…Vince and his team were awesome. Always ready to help with any issues. Always courteous to me. I would definitely recommend that anyone that ever needs a storage space or needs to rent a truck in Mecrer County use U-Haul of Trenton.
Cory P. | Overall ExperienceThey treat you good and with respect
Michael M. | First ImpressionsStorage units are extremely smaller than normal and always none vacant
Brittany R. | First ImpressionsThere was a leek in my storage unit #1197.
Edia H. | Overall ExperienceOnly frustration was ordering trolleys for my move and then discovering when I arrived at office that there were none available.
Jessie W. | Overall ExperienceMy storage unit was infested with mice and roaches. My boxes were full of live roaches, mice droppings. I was so discussed. I was forced to throw away most of my belongings.
patricia r. | Overall ExperienceThe staff was extremely professional and kind.
Wanda g. | Overall ExperienceOnly problem was that they didn't have the dolly I asked for.
Jessie W. | First ImpressionsVincent, and his team so helpful
Kaye C. | First ImpressionsI’d like to thank Vince because he was very helpful to my every need. He has a good heart and without him I would never gotten what I needed. He helped me every step of the way and I forever grateful. Thanks Vince. You set the standards high!!!
MIA H. | Overall ExperienceStaff personnel Tracy was professional, knowledgeable and very friendly. Great experience. Wanda Green
Wanda g. | First ImpressionsOverall, good move-in experience, although the door fastener was rusted and difficult to open.
Jamie S. | First Impressionsafter booking a unit online for the stated price, i was shocked to find that U-Haul is unable to keep their word on the units and pricing, as the location said the unit would actually be double the price, and uhaul did not take responsibility for this discrepancy. I do not understand how my reservation online wasn’t upheld, as if uhaul doesn’t guarantee reservation pricing, why have a reservation system at all?
Jordan S. | First ImpressionsWorkers were not that helpful over phone or in person. Yet the storage unit was clean and ready to use.
Patrick R. | Online Move InReally great service! Very helpful staff!
Annie H. | First ImpressionsI am not saying anything bad really but don't keep your things here there is a major issue with rodents and bedbugs I would not recommend this place needs to only be for the vehicles and moving trucks no more than that the storage unit had ruined almost everything I owned but I had to pay for insurance.... Im sad I was paying for a whole bunch of damaged good because of mice and rats.
shateira d. | Overall ExperienceThe staffs are very helpful and friendly.
Vivian T. | Overall ExperienceThe staff member that took care of us was not vocally professional at some points. The unit was not clean and same staff member seen this but walked away with no explanation. I took a picture of unit before we put put our belongings in it for documentation.our s
margarita c. | First ImpressionsDurvan was amazing!
Nah'Rya W. | First ImpressionsThe staff was excellent I never had a problem with my storage I would definitely use it again if necessary thanks for your service. their Trenton NJ office and main st in Hartford CT office their staff is great they should be honored.
Chadyra M. | Overall ExperienceExcellent
Raufu O. | First ImpressionsI love this facility they go way beyond! I am a elderly women who collects items qnd redistribute to the poor they are so sweet to me
Eva N. | Overall ExperienceI had mice in my unit and there were poop droppings everywhere in my clothes on my furniture on dishes. Just disgusting. I reported this issues twice. I have pictures or all my stuff. I wasn’t pleased with at all. Even though the unit was outside they should’ve done something about this to ensure my stuff was protected. Especially since I paid insurance every month.
Tabitha M. | Overall ExperienceThe Uhaul crew was very accommodating. Until...my belongings were in the storage unit a year and my belongs were EXTREMELY destroyed/damaged by rodents. They nested,eaten paperwork, boxes mice droppings and pee stains EVERYWHERE in my unit. All I was asked by the crew "do I have insurance"? It was horrible and loss of my belongings experience. 😞
MARCELLA H. | Overall ExperienceI reserved a storage unit 2 weeks ahead and they gave it away giving me a small unit that i couldnt even fit my furniture now i lost out on furniture for my kids and i they didn't seem to care and wasnt too polite
Sheila D. | First ImpressionsGood
David H. | First ImpressionsWon’t ever use uhual again!
DJuana H. | Overall ExperienceCourteous and efficient. One fellow agreed to attach the lock as we had an appointment to get to. I have the card and one key. He has the other. Could you please mail that key to me: Mona McCormack.
Mona M. | First ImpressionsYour service. Very good customer services waas excellent with a very warm welcome.don't online to longe.
Chantal P. | First ImpressionsAhmed is the best!
Roxanne C. | Overall ExperienceThe staff was great and very helpful on both sites from pick up and delivery.
robert l. | Overall ExperienceCan customer be given the opportunity to participate in a prize or draw einning event every month?
ARMENUS G. | Overall ExperienceThe general manager of U-Haul Trenton was really helpful and knowledgeable. He is also friendly and warm-heart. He went beyond to help me resolve the trailer issue by switching to a van.
yingkai w. | First ImpressionsReps are nice and willing to help!
robert l. | First ImpressionsU-haul equipment always blocking your unit when you go to access your things.
JAMES W. | Overall ExperienceProfessional service
Robert Y. | Overall ExperienceI didn't use the Brunswick Ave location. I am not using any storage there either. HYANNIS locatio couldn't find Buxton's Storage on Ferry Road, Ewing, 08618. Had to correct by calling UHAUL.
valarie s. | ReservationCould better understand U-Box.
Michael K. | Overall ExperienceGood service
jOHANA G. | Overall ExperiencePrompt and flexible service. Thanks!
Thomas Z. | Overall ExperienceWrong info/staff re:1month free rental/storage w/ 1way truck rental meant my being charged for 1month storage(almost $100);said didn’t matter if storage was at end/start facility/ok if 1-2days early
lauren i. | Overall ExperienceThe manager never got back to me in timely manners regarding my storage unit when i lost my key to lock. Due to poor customer service and inconvenient hours unable to move out of storage in time. FEES
debrora b. | Overall ExperienceStaff was helpful. Storage unit leaked and damaged some belongings. Large garbage pile next to the unit.
Gabriel S. | Overall ExperienceGreat men of character who were able assistants.
Jeffrey R. | ReservationGreat customer service experience.
Chanise B. | Overall ExperienceI am very satisfied with the customers service and assistance. I would definitely recommend someone to uhaul Trenton Nj
JOSEPH E. | Overall Experience