Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Owner did his job ok but has a lot to learn about customer service
Dan B.
Rating:
5.0
Customer did not leave a comment.
Nikki S.
Rating:
4.0
Customer did not leave a comment.
Matthew R.
Rating:
5.0
Great staff--thank you
Thomas H.
Rating:
5.0
Customer did not leave a comment.
Elijah T.
Rating:
5.0
These guys and this location are super reliable and efficient.
Scott S.
Rating:
5.0
Chris was personable and professional as usual while solely managing the location. They are my neighborhood go-to for alternative transportation and are the best!
Aisha F.
Rating:
5.0
Customer did not leave a comment.
Stephanie W.
Rating:
5.0
Customer did not leave a comment.
roger P.
Rating:
5.0
The guys there were very courteous, respectful, and prompt. Everything was done perfect.
Robert K.
Rating:
5.0
Customer did not leave a comment.
Chandrakant A.
Rating:
5.0
The uhual app needs improvement. Was not working properly
Eleazer V.
Rating:
4.0
Customer did not leave a comment.
Daily H.
Rating:
5.0
Customer did not leave a comment.
ROBERTO D.
Rating:
5.0
The entire staff at this location are great to work with.
Steve G.
Rating:
5.0
Top Knotch!
Marianne M.
Rating:
5.0
Customer service was excellent!!!
Guadalupe P.
Rating:
5.0
More available car trailers
GERARDO S.
Rating:
5.0
It was all fine.
MARY C.
Rating:
5.0
Aprecia
oscar S.
Rating:
5.0
Everything was perfect! No improvement needed.
You should pay your Representative more, He is really an Excellent worker.
Mark H.
Rating:
4.0
Customer did not leave a comment.
Michael B.
Rating:
5.0
Devon took really good care of me, great team at this location!
David G.
Rating:
5.0
Super nice people
Kenneth W.
Rating:
5.0
Customer did not leave a comment.
mary S.
Rating:
5.0
Devon, Chris, and Steve are great! What a professional and understanding team at Sunnyslope 9300 Cave Creek location! Consistently looks out in every way! Good job guys!
Aisha F.
Rating:
5.0
All great check in check out better than ever
Paul H.
Rating:
5.0
Customer did not leave a comment.
kallie B.
Rating:
5.0
I really appreciate it... Helpful , thanks
Jorge H.
Rating:
5.0
Customer did not leave a comment.
James D.
Rating:
5.0
Make the app easier to use. The app was very confusing. "Pick up my truck" resulted in reloading the Dashboard. Had to click "View/Edit" first and then Pick Up for the process to start, only for the app to tell me I had to go inside for assistance. Luckily this office was staffed and the staff were very helpful and got me checked in quickly.
Nahti K.
Rating:
5.0
Customer did not leave a comment.
Miriam T.
Rating:
5.0
Customer did not leave a comment.
Peggy F.
Rating:
5.0
Everyone that assisted me was friendly and professional.
Robert K.
Rating:
5.0
Thanks for sending text with drop off while I was driving. Very helpful
Randy S.
Rating:
5.0
Customer did not leave a comment.
Don F.
Rating:
5.0
I would highly recommend this U-haul location to anyone needing to rent any type of moving vehicle and/or trailer. The service is EXCELLENT!! The representative that was working Thursday evening was very thorough and patient.
Gina L.
Rating:
5.0
The staff was fun and professional.
Robert K.
Rating:
5.0
Customer did not leave a comment.
Mikaiala N.
Rating:
5.0
Clean vehicle that drove amazing, especially for a 20' cargo box. Check-out and return were quick and painless! Thank you U-Haul!
Scott M.
Rating:
5.0
Customer did not leave a comment.
Ken C.
Rating:
5.0
Customer did not leave a comment.
Jane A.
Rating:
5.0
Pros from the moment I drove on the lot!
Omer W.
Rating:
5.0
Customer did not leave a comment.
Randy G.
Rating:
5.0
The truck's passenger cabin was rather dirty upon pick up; thus I had to remove the floor mat which was highly stained and wreaked of odor from previous customers/rentals. The staff however was simply amazing and made certain that I had wipes to clean and wipe down the areas of concern prior to my departure. James assisted me with all of my add-on items and the cleaning while Kevin was helpful over the phone when I called to confirm my reservation details. He was even gracious enough to hold 3 of the 6 Furniture Dollies I reserved since this location had been running short. Love U-Haul as always and this will remain one of my most convenient and reliable locations!
Ambryelle L.
Rating:
5.0
Excellent service. Best I've ever had from a U-Haul establishment.
Timothy H.
Rating:
5.0
Great service.
Barry L.
Rating:
5.0
Great spot super helpful staff!
Tully W.
Rating:
5.0
Customer did not leave a comment.
David W.
Rating:
5.0
Cab was a little dirty but still the best uhaul location
Robert N.
Rating:
5.0
Customer did not leave a comment.
Heather A.
Rating:
5.0
Customer did not leave a comment.
Angel M.
Rating:
5.0
Devon was very friendly and helpful. The only real issue was that after only driving it 2 miles the battery died and we had to wait for roadside assistance. Good news is they were there within 45 min. and put in a whole new battery on the spot. We had no issues after that.
Stephen L.
Rating:
4.0
Customer did not leave a comment.
John H.
Rating:
5.0
Good service, friendly staff
Harrison S.
Rating:
4.0
Customer did not leave a comment.
BILL K.
Rating:
5.0
Customer did not leave a comment.
Robert M.
Rating:
5.0
The staff are very professional--Thank you
Thomas H.
Rating:
5.0
Customer did not leave a comment.
Hope R.
|
First Impressions
Rating:
5.0
You are the best. Thank you, Isaac.
ISAAC D.
Rating:
4.0
Customer did not leave a comment.
Douglas A.
Rating:
5.0
The location that I stored my things. The guys that work there have to be the nicest, and kindest guys that I have ever met.
And what's funny about the whole situation is that I will miss them more than they will know.
Thanks U Haul and thanks to the Guys that I will always remember..
Happy New Year
Jacqueline V.
|
Overall Experience
Rating:
5.0
Uhaul website grossly underestimated the number of Uboxes we would need. It said 4 for a 3 bedroom house. We needed 7! We wound up getting 5 u-boxes and one trailer and still had to leave stuff behind. It made the moving experience much more stressful than it needed to be.
Kenneth P.
Rating:
5.0
The staff at Cave Creek are amazing and hard working people and was able to explain every detail
guisse B.
Rating:
5.0
Customer did not leave a comment.
Dallas B.
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Nathaniel S.
Rating:
5.0
Customer did not leave a comment.
Malcolm C.
|
Overall Experience
Rating:
5.0
Professional, friendly and efficient staff!
Lance R.
Rating:
5.0
Very friendly, prompt, efficient service!
Eric K.
Rating:
5.0
Customer did not leave a comment.
Brenton C.
Rating:
5.0
It rained over the weekend. Van leaked on upper right side, so some boxes were soggy and some furniture was wet. So it created some issues for me during the move.
luis M.
Rating:
5.0
Excellent. Quick drop off. Have used this location twice before and always excellent customer service.
Jacinta T.
Rating:
5.0
The gentleman that assisted me was very professional. ... The process was simple fast and straight forward. .. This is the second time that I have rented from this facility and will definitley return there if the need to rent arises again. ... Much thanks for a job well done.
Michael M.
Rating:
5.0
Customer did not leave a comment.
Jeff E.
Rating:
5.0
Customer did not leave a comment.
Rene R.
Rating:
5.0
A+
What can I say these guys are the best.
Kelly R.
Rating:
5.0
Great place, great people!
Frank C.
Rating:
4.0
This U-hall location was the one bright spot in an otherwise miserable move. The staff was friendly, kind and patient.
Cary L.
Rating:
5.0
Customer did not leave a comment.
Regina A.
Rating:
5.0
I am very happy with the service I have received from this location. It is convenient, lots of supplies, and friendly and helpful staff. Customer service is always pleasant too.
KATHY K.
Rating:
5.0
Customer did not leave a comment.
Robert C.
Rating:
5.0
Customer did not leave a comment.
James J.
Rating:
5.0
The truck was clean but I believe it was out of alignment as it pulled to the right. I forgot to mention it to the staff
MALCOLM P.
Rating:
5.0
Great location, the Best!
Frank C.
Rating:
5.0
Fix your app
Matthew C.
Rating:
5.0
Customer did not leave a comment.
Mike B.
Rating:
5.0
The peoples at this location are the best-
Thomas H.
Rating:
5.0
Customer did not leave a comment.
Judith V.
Rating:
5.0
I believe the gentleman that checked me in was named Chris.
He was very pleasant to deal with, and very personable. He is an asset to your company.
David J.
Rating:
5.0
Very easy process
patrice S.
Rating:
5.0
Customer did not leave a comment.
Rebecca A.
Rating:
5.0
Customer did not leave a comment.
Dean G.
Rating:
5.0
Customer did not leave a comment.
MARIA A.
Rating:
5.0
I had the best experience because the service was fast, friendly and efficient. They really go above and beyond, every time I rent or purchase supplies from the Sunnyslope location.
Sheri G.
Rating:
5.0
The attendants were amazingly helpful.
Sean B.
Rating:
5.0
Very professional and accommodating !
Chris B.
Rating:
5.0
I experienced a really Easy pick up and drop off. The staff on site were very nice and helpful.
Lauren M.
Rating:
5.0
Excellent service, thank you!
John D.
Rating:
5.0
Customer did not leave a comment.
Steven C.
Rating:
5.0
Customer did not leave a comment.
BRIAN R.
Rating:
5.0
The three gentlemen who helped me with picking up and returning made everything about moving less stressful and more fun. Thanks guys!
Rochelle W.
Rating:
5.0
Steve and Devon always go the extra mile, a great shop!
Chris B.
Rating:
5.0
The employees are always exceptionally helpful it's always a pleasant experience every time I go and whether I do one way or a local if there's any Hang-Ups anywhere they're always quick to come right to a solution I recommend them to anybody
Kelly R.
Rating:
5.0
Customer did not leave a comment.
Beckett A.
Rating:
5.0
Customer did not leave a comment.
BYRON F.
|
Overall Experience
Rating:
5.0
The access hours are not convenient but it’s based on the hours of the store and it is what it is
Jennie V.
|
First Impressions
Rating:
5.0
Devon and Stephen were very helpful. Moving is stressful and aligning timelines didn’t work out . They went above and beyond to help me.
Robert C.
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
DUNAR R.
|
First Impressions
Rating:
5.0
It’s was very convenient and helpful in the time of need. Thank You for all the help!
KOREA H.
|
Overall Experience
Rating:
4.0
I was denied access to my unit during business hours by a uhual employee. Very frustrating.
BYRON F.
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Bobby A.
|
Overall Experience
Rating:
5.0
Devon was professional, efficient and helpful! Just what one needs after a cross country journey of 33 hours.
Thank you!
Michelle Herauf
Erik Garcia
MICHELLE H.
|
First Impressions
Rating:
5.0
Great work, great guys.
andrew t.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Mary C.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Rory C.
|
Overall Experience
Rating:
5.0
Thank you for helping us out in a pinch
Linda H.
|
First Impressions
Rating:
1.0
Some off your personal need mire trainer more friendly way to treating customers I say that because I'm be for almost a year rent the the storage and there and they never say even thank you or something for you know I tell you guys this because I have a business and I know how did you treating customers You asking me if I recommend you guys again with somebody else at deftly not
Abraham C.
|
Overall Experience
Rating:
5.0
The staff is so helpful and friendly and that you don’t find to much !! Great place to store your things
Jacqueline V.
|
Overall Experience
Rating:
5.0
The staff made you feel like family. Very professional. Very easy to work with. 100% satisfied.
Jon W.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jeanne V.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Christine R.
|
Overall Experience
Rating:
5.0
Very blessed to have worked with this U-Haul’s team! Such an amazing, helpful group. Thank you, U-Haul!!!!
Sydney D.
|
Overall Experience
Rating:
5.0
No problems.
James B.
|
Overall Experience
Rating:
5.0
Enrique is the consummate profession -- very helpful, We had a lot going on and were terribly disorganized, but he more than put up with us. He helped us make it happen. Great service!. Thank you.
kevin w.
|
First Impressions
Rating:
5.0
CUSTOMER SERVICE WAS THE BEST I'VE EVER EXPERIENCED.
Zemora D.
|
First Impressions
Rating:
4.0
ALL GOOD
Adrienne A.
|
Overall Experience
Rating:
5.0
Your neighbors are a challenge. I commend your staff in their ability to deal with them!