Customer did not leave a comment.
MIKEL ZACKERY LAYSONCustomer Reviews for U-Haul of St Johns
(Street parking avilable, Across from New Season's Market)
Services at this Location:
Contact Us
6408 N Lombard StPortland, OR 97203
(Street parking avilable, Across from New Season's Market)
Services at this Location:
Office Hours
- Mon-Thur: 7 am–7 pm
- Fri: 7 am–8 pm
- Sat: 7 am–7 pm
- Sun: 9 am–5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
- habla español
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
- Overall Rating:
- Rating:
- 5.0
Customer did not leave a comment.
Mark Nimphius- Rating:
- 5.0
Customer did not leave a comment.
RICHARD WARDELL- Rating:
- 5.0
Customer did not leave a comment.
Jaci Ware- Rating:
- 5.0
Customer did not leave a comment.
Wayne Griebel- Rating:
- 3.0
Customer did not leave a comment.
Douglas Gilmore- Rating:
- 4.0
The man who helped us was very nice
Miranda Detore- Rating:
- 5.0
Customer did not leave a comment.
Jasper Wong- Rating:
- 4.0
App is unreliable. Wouldn't recognize my device when at store. I am unable to update my contact information in app which explains why it isn't finding my phone. Luckily Cody at the store I picked up from is awesome and went extra mile to get me going.
DANIEL MILLER- Rating:
- 5.0
everything was great accept the multnomah county tax.
REBEKAH BERRY- Rating:
- 5.0
Manager Cody was attentive and helpful with using the Uhaul app to pick up the truck and then assisted me promptly in switching to another size truck to better fit our needs.
Doug Beal- Rating:
- 5.0
Nice guy inside helpful quick easy! Friendly! Whenever I move again I will come here
Justise Horsley- Rating:
- 5.0
Cory was great.
Paul Gustavson- Rating:
- 5.0
Will come back
Andrew Splinter-Felton- Rating:
- 5.0
Cody was helpful and made the process easy.
Jacob Walker- Rating:
- 5.0
Can’t remember the owners name but his customer service was above and beyond. It’s hard these days to find good service anywhere. This was a delightful experience during a stressful time. He deserves 500 pizza parties and a raise.
Claire Parnell- Rating:
- 2.0
Staff was rude
Allison rose- Rating:
- 5.0
Customer did not leave a comment.
RITA PRICE- Rating:
- 5.0
Not a thing. The manager seems like a quality human with a great work ethic who cares about his operation.
Martin Acaster- Rating:
- 3.0
Great service
Jeffrey Hawkes- Rating:
- 5.0
Customer did not leave a comment.
Nancy Seamount- Rating:
- 5.0
The app is buggy and makes checkout difficult. This location is great though.
Shayna Waldman- Rating:
- 4.0
Customer did not leave a comment.
Robert Verderame- Rating:
- 5.0
Great customer service, the manager Cody was super helpful, all round great crew, good selection too. Thanks you guys!
Maryea Torrey- Rating:
- 5.0
Customer did not leave a comment.
jamall gbaa- Rating:
- 5.0
The agent was very helpful and friendly.
Sharon Bishop- Rating:
- 5.0
Customer did not leave a comment.
ANTONY VALOPPI- Rating:
- 5.0
Absolutely nothing. Cody was great!
Larry Christianson- Rating:
- 4.0
Customer did not leave a comment.
Kannan Seals- Rating:
- 5.0
Customer did not leave a comment.
Molly Light- Rating:
- 5.0
Professional and friendly staff, did a good job of explaining everything.
Barbara Calm- Rating:
- 5.0
This is the second time we've rented from this location and each time it has been an excellent experience!
Robyn Catelani- Rating:
- 5.0
Very helpful.
Justine Kerner- Rating:
- 5.0
Customer did not leave a comment.
wayne low- Rating:
- 5.0
Customer did not leave a comment.
Michael Granato- Rating:
- 5.0
Customer did not leave a comment.
Bryan Friel- Rating:
- 5.0
Customer did not leave a comment.
kahlea Phar- Rating:
- 1.0
They didn't give me any details. I think they do it for a purpose.
Pacifique Niyonkuru- Rating:
- 5.0
Nothing. Everything was great. Cody and Dan rocks!
emanuel SCOTT- Rating:
- 5.0
Customer did not leave a comment.
Stacey Hoshimiya- Rating:
- 5.0
Customer did not leave a comment.
JOHN WILSON- Rating:
- 5.0
I always receive excellent customer service. Cody is the best.
AMY DAVIS- Rating:
- 5.0
The whole process was easy and smooth.
Jaci WARE- Rating:
- 4.0
Customer did not leave a comment.
Krissy Brunsman- Rating:
- 5.0
Customer did not leave a comment.
Callandra Lambarth- Rating:
- 2.0
Previous renter left tank at 1/4, employee was so busy the truck was late and poor guy had to rush to clean the back of the truck. Cab was smoked in and front bumper damage. I have photos. NOT employee fault
JULIAN LAZALDE- Rating:
- 5.0
They did great don't change
wallace plassaras- Rating:
- 3.0
The mileage was incorrect, the gas indicated on the contract was incorrect. If I had simply trusted the clerk, which I should be able to do, I would have been ripped off on both mileage and gas. He said, "The gas is supposed to be at a quarter tank, but it's at 1/8th. If you return it at a quarter tank, I'll give you a $13 credit." The tank was completely empty and the mileage was more than 20 miles difference, which I photographed. I thought the truck would be like $24, but it was $89. $13 is insufficient. I was in a huge hurry and didn't have time to download apps, create an account; make adjustments, etc., when I was still AT the center! It should have been correct from the start. Horrible experience. And, I missed my appointment. I have to figure out something else now. Argh.
Chirs Villarreal- Rating:
- 4.0
It was good well run and I got what I needed.
Dennis Batke- Rating:
- 5.0
I arrived for my pick-up a few minutes after the store opened at 7:00 AM and returned to dropped off the truck a few minutes before the store closed at 7:00 PM. I know that it was probably annoying to the staff members to have to deal with a costumer while trying to open/close the store. However, both employees were nothing but professional and were extremely helpful with everything I needed. I very much appreciated their cheerful assistance, especially as I am certain my timing was about as inconvenient as possible. Thank You for making a difficult moving process easy!
Nicholas Swann- Rating:
- 5.0
Very Very disappointed with customer service
Patricia Hardy- Rating:
- 5.0
Customer did not leave a comment.
Christopher Bennett- Rating:
- 3.0
Owner was surly and short in his communications, charged me as much to move across town in 4 hours as I paid to move here from out of town in two days.
Tara Golden- Rating:
- 3.0
I was told that if I don’t use the furniture pads and left them in the bags that I wouldn’t be charge. Looking at my receipt, I was still charge for them.
Makerusa Porotesano- Rating:
- 5.0
A very
Randall K Wallace- Rating:
- 5.0
Customer did not leave a comment.
Kristopher Murphy- Rating:
- 5.0
Customer did not leave a comment.
Elsa Nelson- Rating:
- 5.0
Customer did not leave a comment.
Harold Taylor- Rating:
- 5.0
Customer did not leave a comment.
Donnece White- Rating:
- 5.0
Customer did not leave a comment.
CHANDRA WILSON- Rating:
- 5.0
Great service!
Laura Nelsen- Rating:
- 5.0
Customer did not leave a comment.
Harold Taylor- Rating:
- 3.0
We had rented from this location several times in the past, and had never had any issues. But B this last time was a very different experience! Firstly, there was a lot of miscommunication with our rental, and then, when we went to pick up our trailer, there wasn't anyone there! Evidently the person who was supposed to open this location didn't show up for work. So this really threw our schedule off, and we weren't even compensated for this huge inconvenience! We ended up having to keep the trailer an extra day because of the delay in picking it up, AND we were charged full price for the extra day! Not very good customer service!! Not sure if we will rent from this location again.
Robyn Wright- Rating:
- 5.0
It went smoothly. Quick. Easy.
David Epstein- Rating:
- 5.0
Staff was helpful, kind, respectful and delightful!
Erin Chourey- Rating:
- 5.0
Customer did not leave a comment.
Patricia Deangelis- Rating:
- 5.0
My Uhaul desk attendent was particularly efficient and pleasant.
paul cooley- Rating:
- 5.0
You got us in and out hassle free and quick! One less worry on a stressful day of moving to our new place.
Barbara Siples- Rating:
- 5.0
Easy quick and great customer service.
Tayler Eriksen- Rating:
- 5.0
Doesn't need improvement
Ray Wilson- Rating:
- 4.0
Customer did not leave a comment.
KEVIN BOYD- Rating:
- 5.0
Customer did not leave a comment.
Taraneh Sassanfar- Rating:
- 5.0
Customer did not leave a comment.
Laura Parmisano- Rating:
- 4.0
The gentleman who was at the location rudely told me I was parked in the wrong area (my mistake). Employee: “Just so you know you are parked where trucks go. Customer parking is over there.” Me: “Oh, okay.” Employee: “yeah you’re blocking a lot of trucks from parking here.” This was a rude and unnecessary experience. I moved to customer parking and literally no trucks parked in the area I was in.
Kathryn Bouchat- Rating:
- 5.0
Staff at both our pick up and return were helpful, efficient, clear with information and friendly too. Thank you.
Virginia Edwards- Rating:
- 5.0
Customer did not leave a comment.
Ivashia Waters- Rating:
- 5.0
Customer did not leave a comment.
Jose Ramirez- Rating:
- 5.0
Customer did not leave a comment.
Tina Tattooed- Rating:
- 5.0
Customer did not leave a comment.
janna holmes- Rating:
- 4.0
The guy was by himself and was handling the customers and other duties the best he could.
Tracy Walker- Rating:
- 4.0
The gas had been siphoned and we were given a van that was on empty. We were told that if we returned it with at least 1/4 tank we would be credited $26. The van was returned with more than 1/4 tank and we were not credited. I would like to get a credit on my card for that amount. The staff at the location was helpful and easy to work with. The van was in good shape. We would use this again.
James Gurule- Rating:
- 5.0
Customer did not leave a comment.
Stacey Hoshimiya- Rating:
- 3.0
I reserved my rental online and got confused that I needed a third person for the rental to be made possible, I hope this could be more simplified!!
Matt Matuskey- Rating:
- 3.0
Customer did not leave a comment.
Brian Freeman- Rating:
- 5.0
Customer did not leave a comment.
Josephina Anttila- Rating:
- 5.0
Nothing
Phillip Christain- Rating:
- 4.0
The sun visor was broken and hung down blocking the windshield. Had to tape it up in order to drive around.
Jade Harris- Rating:
- 3.0
Well, we just dropped the truck here and nothing to gain or meet any experience. The person whom we handed the key was polite and friendly. And patiently listened to our frustrations.
NAT YOGACHANDRA- Rating:
- 5.0
Customer did not leave a comment.
Josephina Anttila- Rating:
- 4.0
Mark the after hours return location more clearly
Mattie Garcia- Rating:
- 5.0
Great service and in a timely manner .....thank you
Linda Lieberman- Rating:
- 5.0
Customer did not leave a comment.
Joshua Rios Salazar- Rating:
- 5.0
Customer did not leave a comment.
Ryan Patridge- Rating:
- 4.0
Customer did not leave a comment.
Rigoberto Alex Perez Paz- Rating:
- 5.0
Need another support person available. Had to wait awhile due to lack of staff. But Cody was excellent thru the process!
Rickey Scheetz- Rating:
- 4.0
Customer did not leave a comment.
Michael Sitko- Rating:
- 5.0
Customer did not leave a comment.
Anthony Wichmann- Rating:
- 5.0
The guys at the St Johns U-Haul are always kind, helpful and respectful. Great team!
Cheryl Wilson- Rating:
- 5.0
Cody is amazing and was so helpful! Great employee!
Lacy Cooper- Rating:
- 5.0
Cody had Great Customer Service
Rodger DollenteAdditional Services at this Location
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Moving Trucks
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Trailers & Towing
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Moving Supplies
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Trailer Hitches
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Propane
Propane service delivered straight to your door!
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Trucks for Sale
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