Customer Reviews for U-Haul of Southside Plaza

2,392 reviews

500 E Belt Blvd   Richmond, VA 23224
(North of Hull St at Hull St and Belt Blvd, Next to Burger King)

(804) 231-9173

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(804) 231-9173

500 E Belt Blvd
Richmond, VA 23224
(North of Hull St at Hull St and Belt Blvd, Next to Burger King)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

We dropped off after hours.

Katie Caldwell 
Rating:
5.0

No recs. Andrew was Aces....service was a 10 !

Steven Kennedy 
Rating:
5.0

Professional and courteous staff. Made sure I knew everything necessary about the truck...truck drove great...I will be using Uhaul again in the near future. Thanks for a great experience.

Nancy Robertson 
Rating:
5.0

Customer did not leave a comment.

Shakiyla Goodson 
Rating:
5.0

Longer hours

tamie ralph 
Rating:
5.0

Nothing but to continue Great Service!

Paula Tweedy 
Rating:
1.0

the U-haul place where my reservation was sent to did not report that their truck had been in an accident the night before and never sent me any information canceling my reservation. The man at that place just argued with me and said it wasn’t his problem. everything went fine at the south side plaza place.

Victoria Proctor 
Rating:
5.0

Customer did not leave a comment.

marvin baker 
Rating:
5.0

Very supportive customer service.

Donnell Bynum 
Rating:
5.0

Keep the great people you hire here.

shontia peterson 
Rating:
5.0

Customer did not leave a comment.

Shakiyla Goodson 
Rating:
5.0

Service was wonderful! Looking forward to seeing you again!

Ramon Jones 
Rating:
5.0

I wouldn't change a thing! Great timing and affordable !

Shirley Morton 
Rating:
5.0

Every one was so helpful. Thanks guys for all your help

Daneka Dickerson 
Rating:
5.0

Nothing

WILBERTHOWARD SCOTT 
Rating:
5.0

Customer did not leave a comment.

ORAGERMAINE MACALUSO 
Rating:
5.0

Excellent customer service I received great service and the price was very reasonable

Tejumade Ogunmokun 
Rating:
5.0

The tire monitor said the tire pressure was low. They don't rent pickups at this location which disappointed me.

IVANCREUZOT TURNER 
Rating:
5.0

Absolutely nothing. This us the only place I will use. Common curiosity is the key to everything. Cleanliness #1 in my book. Thanks guys.

myra bellamy 
Rating:
4.0

Very professional: fast friendly easy and effortless to turn in truck

Robert Sam Pepple 
Rating:
5.0

Customer did not leave a comment.

Matt Link 
Rating:
5.0

Customer did not leave a comment.

erica giles 
Rating:
5.0

Thanks Again

Lanita Pollard 
Rating:
5.0

Customer did not leave a comment.

Vincent Branch 
Rating:
5.0

It was very easy. My real issue is that I had to wait for U-Haul to approve my rental - that should have been done when I authorized you to bill my card for payment. And...I'm 5'1", the strap on the rear door needs to be a little longer.

Nic Phillips 
Rating:
5.0

I love this location everyone there are very pleasant very nice very outgoing. My reservation is always kept and made properly the manager there Andrew is a very, very nice guy always calling that extra mile to make sure I get what I asked for. I’ve never been disappointed at this location The store is clean. Any extras that I might need. They’re always in stock of everything. I always get the utility gloves. They always have them in stock boxes blankets always in stock. I wouldn’t go to another location thank you very much. I am always pleased and thankful. Ms Smith

CELIA ROBINSON SMITH 
Rating:
2.0

I am not ever going to use u haul again or tell anybody to use them. Dec. And Feb I use your company and both times I spend my money with y'all it were an issue with your disrespectful associate and the truck both times were unbelievably. In Dec the truck didn't even have the tray where you could pull out to be able to load truck we had to jump up and down in truck. Employee state that I didn't put enough gas in it. While I disagree and told him that were an lie the gas were over he completely said to me don't say my employer was a liar I state go out and look .He did and than very nasty spoke I give you the gas. Never apologize for the incident of what happen. Than going to a different U haul to move my items rented an truck and caught hell with it trying for him that the truck would not get in gill when driving it were that the transmission is not working correctly. Told him about it his statement was I don't drive them on the road only in the parking lot. with an laugh him and the other employee. No concern at all. Just charge me with no apologies or saying I will check it out. I feel so disappointed paying for an service that were an problem. I am 66 years old the service were very difficult to me for all my money I paid. Thank you.

Cynthia Woodley 
Rating:
5.0

Great customer service...

Reggie Twitty 
Rating:
5.0

U-Haul can improve on its reservation system and communicating any changes with its customers in a timely fashion. After making my reservation over a week in advance and receiving confirmation. I didn’t imagine that when I went to the expected place of pick up my truck, at1641 Commerce Road, that it not only wouldn’t be there but there was no reservation in the system. After over 35 minutes being bounce around and place on hold, my reservation was eventually located but at a different location. This was very frustrating and cause some very valuable time lost and inconvenience involving my move. Please let it be known, my dissatisfaction is exclusive of the excellent assistant and attentiveness received by the individuals who help me while the location switch was being resolved. Both the young lady at Commerce Market and Deli and the gentleman who eventually assisted me at East Belk Blvd were great. For them I’m truly grateful.

Arnold Grevious 
Rating:
5.0

I didn’t realize the trailer did not have running lights until it got dark.

Pisid Beng 
Rating:
3.0

Customer did not leave a comment.

AJADANAE SMITH 
Rating:
4.0

Customer did not leave a comment.

Edith Goldammer-Moffit 
Rating:
5.0

Customer did not leave a comment.

Martin Caballero 
Rating:
3.0

Customer did not leave a comment.

LYNN BURKHART PERRY 
Rating:
4.0

The truck need to be cleaned n sanitized.

myra bellamy 
Rating:
5.0

Excellent customer service! Thank you Andrew!

Nicole Jones 
Rating:
5.0

Easy on and out. Friendly agent that immediately came out to disconnect the trailer from my vehicle.

Ruth Krzyk 
Rating:
5.0

good experience over all. good customer service

WHITNEY LACHELLE 
Rating:
5.0

Was surprised someone was there on Sunday. Drop off was super easy.

Molly Cousins 
Rating:
5.0

Customer did not leave a comment.

James Thomas 
Rating:
5.0

Friendly and professional

Kihana Sanders 
Rating:
5.0

The young man that helped with was great. He helped me get my car off the dolly and allowed me to keep the truck parked on the lot overnight. I would recommend this location to anyone.

Colene Orsini 
Rating:
5.0

Do not use armor oil on flooring. Makes a slippery surface

Whitney Davis 
Rating:
5.0

The second experience was a huge contrast from the first one. The personnel's customer service received is envious compared to the lack of professionalism of the first one. The West Broad Street never made adjustments in mileage not time, due to providing an unclean vehicle delaying my moving time.

Yaritza Eunice Ilarraza Santos 
Rating:
5.0

The young man that has helped me multiple times has been very nice and patient with me. I would definitely recommend him.

Zenovia Harris 
Rating:
5.0

Andrew was professional and courteous. Also, the truck was very clean and is a great representation for clean moving.

maurice Neblett 
Rating:
5.0

Customer did not leave a comment.

Ebony Jones 
Rating:
3.0

Customer did not leave a comment.

Taj Fleming 
Rating:
5.0

Excellent customer service and professionalism. Thank you!

Yolanda Albert 
Rating:
5.0

Customer did not leave a comment.

Angela Schuler 
Rating:
5.0

Customer did not leave a comment.

Crystal Woodson 
Rating:
5.0

Customer did not leave a comment.

AUBREYJEROME RAMPERSANT 
Rating:
5.0

Customer did not leave a comment.

patrician rankin 
Rating:
4.0

Customer did not leave a comment.

Miranda Willis 
Rating:
5.0

Customer did not leave a comment.

Garry Callis 
Rating:
5.0

The customer service was excellent and the manager was great. He did everything expected and more. You could not ask for a more perfect experience.

William Gibson 
Rating:
5.0

Nothing you all were really helpful. Thank you

Vanessa Eubanks 
Rating:
4.0

Customer did not leave a comment.

Alicia Tyler 
Rating:
5.0

Customer did not leave a comment.

Julia Mock 
Rating:
5.0

Great customer service

carmen stewart 
Rating:
4.0

Customer did not leave a comment.

Diane Davis 
Rating:
4.0

Customer did not leave a comment.

Chrishon Thomas 
Rating:
4.0

Customer did not leave a comment.

Deborah Jones 
Rating:
5.0

Customer did not leave a comment.

CELIA ROBINSON SMITH 
Rating:
4.0

Check vehicles more thorough. Although the truck was great it had an exhaust leak. It got progressively worse. The last several hours it was really loud. The bolts holding the catalytic converter flange to the exhaust pipe were gone. Probably someone tried to steal the converter which was nearly impossible because of a rebar cage welded around it. Overall it was a great experience.

ray gutrie 
Rating:
5.0

Customer did not leave a comment.

Tina Wooden 
Rating:
4.0

N/A

Afeez Gbadamosi 
Rating:
5.0

U-haul treated me great at this location and made my first u-haul rental a great experience.

Mark Maiden 
Rating:
2.0

The truck had no gas, needed new windshield wipers, and the reverse was dysfunctional - had to turn it off and on multiple times to get it working. Also it was impossible to do the remote pick up - I got there at 7:15am for a 7:30 pick up, I called the service desk and used the contact us tab through the app multiple times, and I couldn't get the truck unitl 9am (an hour and a half late) - the employees on site were super nice and awesome, but your app and teck and pickup process was incredibly disappointing.

Anna Strahs Watts 
Rating:
3.0

Customer did not leave a comment.

Khesed Ritchie 
Rating:
4.0

Ghetto

Imran Nasir 
Rating:
4.0

Customer did not leave a comment.

Michael Biggerstaff 
Rating:
3.0

Customer did not leave a comment.

Rhonda Pearson 
Rating:
5.0

Customer did not leave a comment.

shirley thompson 
Rating:
5.0

Customer did not leave a comment.

Gregg Bliss 
Rating:
5.0

The professionalism and courtesy of the Customer Service Representatives were OUTSTANDING! I did not expect such fantastic customer service from an establishment such as this. When my wife and I went to pick up the truck everything went smoothly. However, we found out that my wife could not reach such a high step to get into the vehicle because of recent knee surgery. One of the employees helped us by providing us with a small ladder which was the perfect size to assist us. When we returned the vehicle, I was amazed at the promptness of the service. I had expected to pay more than the original estimate, However the clerk insisted that it was the right cost and thanked me for returning the vehicle with gas put into it. The kindness and professionalism of the associates are to be commended and I will not hesitate to use them again and to recommend them to anyone requiring truck rentals. Next spring, I have some yard work to do and now, because of the great service I received, I plan on returning to this company for another rental and I will recommend this company to others. The only thing that I could recommend would be to provide the clerks with a step stool that they can offer the use of to other clients who may be in need of it.

Dianna Thacker 
Rating:
5.0

The staff were very kind and caring

Angela Suber 
Rating:
5.0

Customer did not leave a comment.

Antione Robinson 
Rating:
5.0

Customer did not leave a comment.

Ashley Coy 
Rating:
4.0

Customer did not leave a comment.

MACEO JEROME 
Rating:
5.0

I like this location because they are very nice respectful staff and u can get ur item in a decent time w no issues

CONSTANCEMARIE STEWARD 
Rating:
3.0

The truck was really old and I had a few issues but you guy’s customer service was excellent.

Angela Greene 
Rating:
5.0

The service of the manager Andrew was amazing. He went above and beyond in trying to get my hitch installed. He did what three other shops couldn’t do.

IANGEORGE WALKER 
Rating:
5.0

Customer did not leave a comment.

HERBERT ANDERSON 
Rating:
4.0

JUST KEEP BEING PROFESSIONAL!!!!!!!!

Ernestine Greene 
Rating:
5.0

Customer did not leave a comment.

Darryl Robinson 
Rating:
5.0

Great service

DAVID Hill 
Rating:
5.0

Always friendly and helpful

john klein 
Rating:
5.0

Customer did not leave a comment.

ARYONA TERESITA 
Rating:
5.0

Customer did not leave a comment.

Anthony Nichols 
Rating:
5.0

Customer did not leave a comment.

Destynee Brown 
Rating:
4.0

Customer did not leave a comment.

Delroy Brown 
Rating:
5.0

I was very impressed with the great customer service experience from start to finish. Thank you for making the process smooth and helpful.

Kim Entzminger 
Rating:
5.0

All good.

Andreas Weber 
Rating:
5.0

Friendly, Helpful and the experience was smooth and easy. Great Staff!

Gregory Votaw 
Rating:
5.0

Customer did not leave a comment.

John Jimenez 
Rating:
2.0

After getting keys and starting truck noticed that the ABS light was on, walked back in and told staff that the light was on and was told we know they did not offer to get up or get us a new truck. also the tow/haul light was on and was unable to turn off. After driving this truck for only 19 miles told staff that it had no brakes and the front end of truck felt like it was going to fall out on the road, staff did not see this as a problem or had any concern for my safety. The truck that was rented was not safe to drive, with no brakes and every bump you hit the truck would try to change lanes with the steering wheel doing a death wobble in your hands. Will never rent anything from this location again, the equipment is unsafe and so dirty you feel like you need a bio suit to get in it.

Edward Sizemore 
Rating:
3.0

Customer did not leave a comment.

Sylvia Howard 
Rating:
5.0

Nothing. The staff was courteous, helpful, and efficient.

Robert Tatum 
Rating:
4.0

Customer did not leave a comment.

JACQUELINELAVERN JOHNSON 
No reviews have been submitted for this location.

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