Nothing, perfect
Debbie SCustomer Reviews for U-Haul of Somerdale
411 White Horse Pike
Somerdale,
NJ
08083
(Btwn Somerdale & Evesham, right near walmart shopping center but opposite side)
(Btwn Somerdale & Evesham, right near walmart shopping center but opposite side)
Services at this Location:
Contact Us
411 White Horse PikeSomerdale, NJ 08083
(Btwn Somerdale & Evesham, right near walmart shopping center but opposite side)
Services at this Location:
Office Hours
- Mon-Thur: 7 am–7 pm
- Fri: 7 am–8 pm
- Sat: 7 am–7 pm
- Sun: 9 am–5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
- Overall Rating:
- Rating:
- 5.0
Customer did not leave a comment.
Akilah M- Rating:
- 4.0
drop off location was closed due to returning the van after hours.
Ray G- Rating:
- 5.0
Customer did not leave a comment.
Chester H- Rating:
- 5.0
Staff was friendly and helpful
Matthew J- Rating:
- 5.0
Customer did not leave a comment.
Michael F- Rating:
- 4.0
Customer did not leave a comment.
Mercedes V- Rating:
- 5.0
Excellent service
Sal C- Rating:
- 5.0
Customer did not leave a comment.
Raymond M- Rating:
- 5.0
Shawn/Sean, was hands the down the best customer service rep. He was efficient, kind, and patient. It’s been a while since someone has gone above and beyond, he truly made this experience/transition go a lot smoother for me than anticipated.
Meriam S- Rating:
- 5.0
Customer did not leave a comment.
Brittany T- Rating:
- 5.0
Customer did not leave a comment.
Maria F- Rating:
- 3.0
Not the best rental experience as a repeat customer who rents a van during holiday times for the flower shop I own in Woodbury. Originally rented the van at the Deptford location. However, when I went to pick up, the van was not returned by the previous renter the day before and Deptford did not have a van to accommodate. Drove out of the way to Somerdale to pick up the vehicle. For the inconvienence, I had asked if I could return to Deptford, but was told that was not possible. Was not happy about that, and had to then go back out of my way to return the vehicle to Somerdale.
Robert F- Rating:
- 5.0
Great experience all of the employees I interacted with were friendly, knowledgeable and extremely helpful
Maria L- Rating:
- 5.0
Customer did not leave a comment.
German Z- Rating:
- 5.0
Fast, friendly service. Easy on line registration.
Robert K- Rating:
- 5.0
Hire more vibrant and professional people like in your somerdale nj location, excellent ty for your services as always !
Hector D- Rating:
- 5.0
Keep up the work
richard b- Rating:
- 5.0
Customer did not leave a comment.
zahira p- Rating:
- 5.0
Customer did not leave a comment.
Joseph I- Rating:
- 5.0
Really nice people and did the work quickly. I'm very happy with the service .
VINCENT D- Rating:
- 5.0
Customer did not leave a comment.
stanley t- Rating:
- 5.0
Customer did not leave a comment.
Carmen M- Rating:
- 5.0
Customer did not leave a comment.
Robert S- Rating:
- 5.0
Everything was lit from the people signing me out and hooking my trailer up to the trailer itself. 10 out of 10 would recommend
Steve R- Rating:
- 3.0
Customer did not leave a comment.
Erlyn R- Rating:
- 5.0
Customer did not leave a comment.
mike d- Rating:
- 5.0
This location and the person who helped me was amazing but the website and app created multiple problems and cut into my two hours that I paid for
Tami G- Rating:
- 5.0
Customer did not leave a comment.
Michael M- Rating:
- 5.0
Very professional excellent customer service
dorothy g- Rating:
- 5.0
Customer did not leave a comment.
Christopher M- Rating:
- 5.0
Very smooth check in and check out
Juned P- Rating:
- 3.0
you guys need to mention about the 15 dollar insurance charge that it’s optional,i was never told that.and the 15 ft truck wasn’t the cleanest.the steering wheel was pointing to the right and we were going straight.and the air vent shutters were broke and missing.now when we returned truck the guy working at 6 pm was very nice and explained the process to me better so next time i’m aware of what i can pay.i full coverage on my personal vehicles which are very nice vehicles and should of have to pay the 15 dollar charge.
james p- Rating:
- 5.0
I wouldn't change a thing great professional staff and very polite , ty for your services
Hector D- Rating:
- 5.0
Customer did not leave a comment.
marcin d- Rating:
- 5.0
Customer did not leave a comment.
Randy S- Rating:
- 4.0
Nothing
Kevin M- Rating:
- 5.0
Customer did not leave a comment.
Manuel G- Rating:
- 4.0
Not quite sure how it’s advertised $19.95 to rent a small 10 ft box truck turns into $88 dollars for a total of 8 hrs. Not to mention gas money to level the fuel off to the level I received the van at. Holy crap.
Todd W- Rating:
- 5.0
Perfect customer service and great rental experience
John G- Rating:
- 1.0
I'm actually filing an insurance claim now.
John H- Rating:
- 5.0
Customer did not leave a comment.
William m- Rating:
- 5.0
Customer did not leave a comment.
Hector G- Rating:
- 5.0
Customer did not leave a comment.
Marquise J- Rating:
- 5.0
The gentlemen at the desk was promt helpfull and knowledgeable.. I apriciate that a great deal and hope you do as well and pay him well..
MATTHEW C- Rating:
- 5.0
STAY PROFESSIONAL
art m- Rating:
- 5.0
Customer did not leave a comment.
Thomas C- Rating:
- 5.0
Customer did not leave a comment.
Brian S- Rating:
- 5.0
Customer did not leave a comment.
EVARISTO G- Rating:
- 5.0
Customer did not leave a comment.
Jay J- Rating:
- 5.0
Excelents
EVARISTO G- Rating:
- 5.0
2 employees I dealt with at pick up and drop off were great.
Paul L- Rating:
- 5.0
Customer did not leave a comment.
Nicolas M- Rating:
- 5.0
The employees are so nice.
DIANNE S- Rating:
- 5.0
Customer did not leave a comment.
Jeffrey K- Rating:
- 5.0
This was by far the absolute best location ever. The place was very clean and organized But my biggest reason for this review is because of Melissa, she is 💯 the best customer service individual I've dealt with in a long time! Keep up that awesome personality of yours, Melissa and I hope to see you next time I need u-haul.
Jean H- Rating:
- 5.0
The people that with here are amazing. I was having a bad day and they handled everything professionally and made sure I was OK.
John K- Rating:
- 1.0
This location scams its customers. They gave us a vehicle with below 1/4 tank of gas and then requested that WE fill it up to above the amount we got it at. They charge $16.20 extra and a $30 service fee for “fueling” because we did not give them extra gas. They told us the person who had the truck before us was also charged the $30 fueling fee (which is meant to cover the employees time to fill up the tank to the appropriate lever for the next customer. They wanted us to make up the gas that the person before us used and didn’t fill. The employee who was working with us (Sean M.) LAUGHED at us when we asked for clarification on this unfair policy. This is my second time using this U-Haul location and I will NOT be returning.
Kaitlyn S- Rating:
- 5.0
Nothing at all, just continue what they're doing and that will make customers happy
Gale L- Rating:
- 4.0
Service rep. was friendly and professional.
Cy J- Rating:
- 5.0
Not at all very clean organized and professional
Hector D- Rating:
- 5.0
Great people to work with.
Thomas D- Rating:
- 4.0
The web app to check in car and dispute any discrepancies with equipment condition did not work. Car smelled like cigarettes as well
Daniel M- Rating:
- 5.0
I love this location and staff—they always go above and beyond to make the customer happy, safe and informed; and they are always friendly about it!
Karen C- Rating:
- 5.0
They lady that works is very nice.
Micca L- Rating:
- 5.0
Customer did not leave a comment.
Joseph C- Rating:
- 5.0
Customer did not leave a comment.
gustine p- Rating:
- 5.0
Excellent customer service. I was in the store multiple times for supplies and the representative was always very friendly and helpful. Would definitely recommend U-Haul to a friend.
Jeffrey B- Rating:
- 5.0
The equipment was clean, but the 26’ truck had no shock absorbers. It was a rough trip.
John C- Rating:
- 5.0
Customer did not leave a comment.
vanessa D- Rating:
- 5.0
The gentleman who helped me on Sunday morning is a top notch professional. U-Haul is fortunate to have him as well as me the customer. I can’t say enough about the quality of service.
George B- Rating:
- 5.0
Great employees on deck
michelle M- Rating:
- 4.0
Customer did not leave a comment.
Primo M- Rating:
- 5.0
Everyone was very helpful
william h- Rating:
- 5.0
Great customer service!
Eric S- Rating:
- 5.0
Customer did not leave a comment.
Deborah M- Rating:
- 5.0
Customer did not leave a comment.
Steven M- Rating:
- 5.0
No need for improvement. Luis was great helped and was very attentive!
Ramonita R- Rating:
- 5.0
Customer did not leave a comment.
Craig G- Rating:
- 5.0
Customer service was excellent. Keep up the great work!
jerry y- Rating:
- 5.0
The employees were the best. Courteous and very helpful.
Richard P- Rating:
- 5.0
Customer service was excellent.
Charles G- Rating:
- 5.0
Employees were extremely friendly and helpful. Process of pick up and drop off was very easy.
Gina B- Rating:
- 5.0
Customer did not leave a comment.
Brad H- Rating:
- 5.0
Customer did not leave a comment.
Frank J- Rating:
- 5.0
Customer did not leave a comment.
STEVEN M- Rating:
- 5.0
I have used this Somerdale location before. This has to be the cleanest most well stock facility around.
David w- Rating:
- 5.0
Quick and easy rental pickup/drop off experience.
Sandeep S- Rating:
- 5.0
No comment
TERRENCE J- Rating:
- 5.0
Customer did not leave a comment.
Douglas D- Rating:
- 5.0
I have been to this location many times. Service is very good and staff members are very professional and helpful. Thank you guys
Maria B- Rating:
- 4.0
Customer did not leave a comment.
Soroush T- Rating:
- 5.0
Customer did not leave a comment.
Gregory M- Rating:
- 5.0
Customer did not leave a comment.
Stacey D- Rating:
- 5.0
Customer did not leave a comment.
Gina M- Rating:
- 5.0
Customer did not leave a comment.
Steve B- Rating:
- 5.0
Customer did not leave a comment.
CHRISTOPH C- Rating:
- 5.0
Check engine light was on. Not exactly comforting when I’m driving 800miles.
MICHAEL S- Rating:
- 5.0
very friendly and knowledgeable up sizes trailer explained additional coast . reviewed our truck hooked up checked lights . because of traffic suggested right turn go to traffic light . very pleased communication was excellent !
kurt w- Rating:
- 5.0
All was great except the mileage increase. Great customer service
kimberly mAdditional Services at this Location
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