Customer Reviews for U-Haul of Scotch Plains

6,208 reviews

2015 US Hwy 22 W   Scotch Plains, NJ 07076
(Just Before Dunkin' Donuts strip mall Opposite Scoops Ice Cream Parlor, parking for customer yes)

(908) 322-4291

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Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(908) 322-4291

2015 US Hwy 22 W
Scotch Plains, NJ 07076
(Just Before Dunkin' Donuts strip mall Opposite Scoops Ice Cream Parlor, parking for customer yes)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

I didnt make this purchase. I don't understand why I was texted. I did this back in September and haven't rented since. Can you contact me about this

Dennis Granados 
Rating:
5.0

Customer did not leave a comment.

Claude Moreau 
Rating:
5.0

Customer did not leave a comment.

Jeffrey Lancey 
Rating:
4.0

Customer did not leave a comment.

nancy macdonald 
Rating:
5.0

Everything went off without a Hitch, pun intended!

TAMIKIA SCOTT 
Rating:
5.0

Super helpful staff and efficient pickup process. Thank you.

RUSSELL HOWELL 
Rating:
5.0

Customer did not leave a comment.

Emily Sanford 
Rating:
5.0

Customer did not leave a comment.

Gilda Russo 
Rating:
5.0

Customer did not leave a comment.

WILLIS WELLS 
Rating:
5.0

Very satisfied and staff was friendly and helpful. I came in at closing and they couldn't have been nicer to work with! Thanks for a great experience

David Woodard 
Rating:
5.0

Always great service at this location - we use them for our Robotics team and they are quick to get us checked in and out.

Michele Cook 
Rating:
5.0

Customer did not leave a comment.

gery marks 
Rating:
1.0

The person at the location wasn't helpful at all. although we were using the app to pick up the vehicle before the location officially opened, there was a staff member there, and when we asked him to help, he refused to because they "weren't open yet". The process on the app took a long time. Waited forever to get approved and everything. not a good experience overall.

royden markcham 
Rating:
5.0

Customer did not leave a comment.

Luis Rodriguez 
Rating:
5.0

Customer did not leave a comment.

Dan Evans 
Rating:
4.0

Maintain equipment better. The Windshield wipers broke in the middle of a downpour on the highway causing a very scary situation.

Alex Palma 
Rating:
5.0

Customer did not leave a comment.

Bruce Yhun 
Rating:
5.0

Customer did not leave a comment.

Jessica Marino 
Rating:
5.0

Customer did not leave a comment.

Ray Chase 
Rating:
5.0

Customer did not leave a comment.

Michael Hovis 
Rating:
5.0

Easy pickup and drop off. Great inventory. 5-Star.

George Pizzo 
Rating:
5.0

Customer did not leave a comment.

HAMID OVEISY 
Rating:
5.0

Customer did not leave a comment.

Kaitlyn Lubertowicz 
Rating:
5.0

Customer did not leave a comment.

Andre Bokhoor 
Rating:
5.0

Customer did not leave a comment.

Randy Bermingham 
Rating:
5.0

Customer did not leave a comment.

Diego Pazmino 
Rating:
5.0

Customer did not leave a comment.

Susan Pannullo 
Rating:
5.0

Customer did not leave a comment.

DANE RISPOLI 
Rating:
5.0

The guy I dealt with at the counter was very nice and helpful. I’ve used this location multiple times, and it’s always been a good experience.

Greg Dinegar 
Rating:
5.0

The customer man was very friendly, helpful and kind. He went beyond to assist me throughout the process to checkout my rental.

Luis Sang 
Rating:
5.0

Customer did not leave a comment.

Domingo Ventura 
Rating:
5.0

Customer did not leave a comment.

John Bradley 
Rating:
3.0

need aligment nd balance tire...

YING FAT 
Rating:
5.0

Customer did not leave a comment.

Casey Johnson 
Rating:
4.0

Customer did not leave a comment.

Paul White 
Rating:
5.0

Al was great, knowledgeable and kind. He went above and beyond to assist me. I would definitely use Uaul of Scotch Plains again.

Sanayah Williams 
Rating:
5.0

I cannot express my gratitude and appreciation to Uhaul at Scotch Plains, New Jersey location. The staff is very friendly and I always have available what I need. They will help you throughout the process even to hook trailers and rental equipment. Fantastic customer service.

Moises Cordova 
Rating:
5.0

Customer did not leave a comment.

Darren Young 
Rating:
5.0

Great service and great experience.

Nancy and Imbalzano 
Rating:
5.0

Muy buen servicio

DANIEL ESPINAL 
Rating:
4.0

Make the return process more clear. We parked the truck in the return area and no one came to help us finish up. When I went into the office, no one helped me. I went back outside and a worker just said “oh, you just need to return the key and you get a receipt emailed to you.” It would have been nice if anyone was ready to receive the key from me.

Brandon Rickert 
Rating:
5.0

Nice

Walter Chavarria 
Rating:
5.0

Customer did not leave a comment.

kathleen cipriani 
Rating:
5.0

Customer did not leave a comment.

PIOTR RUDZKI 
Rating:
5.0

A remarkable experience. I'd absolutely rent again from this location!

Vashti Hale 
Rating:
4.0

Customer did not leave a comment.

Dani Haines Edwards 
Rating:
5.0

Customer did not leave a comment.

james Perry 
Rating:
1.0

Customer did not leave a comment.

Shivam Shah 
Rating:
5.0

Perfect...quick in and out

Jerome Baker 
Rating:
5.0

Customer did not leave a comment.

David Xiao 
Rating:
4.0

Was not available for online pickup before 7am. Had to wait for open. Looks like rental insurance was added to bill but was not on reservation.

Terrence Tierney 
Rating:
5.0

Customer did not leave a comment.

Pauline Thomas 
Rating:
5.0

Customer did not leave a comment.

DANIEL KLINGER 
Rating:
5.0

Customer did not leave a comment.

Keith White 
Rating:
5.0

Customer did not leave a comment.

Keith White 
Rating:
5.0

Excellent and friendly service

BRIAN CASSIDY 
Rating:
5.0

Very friendly staff

HAMID OVEISY 
Rating:
5.0

Customer did not leave a comment.

Joseph Gilfedder 
Rating:
5.0

Customer did not leave a comment.

HERBERT CAMPBELL 
Rating:
5.0

Customer did not leave a comment.

Keith White 
Rating:
5.0

It was a very easy drop off. In and out in minutes.

CRAIG MARKHAM 
Rating:
4.0

Everybody was very nice, helpful and so far so good.

Katie Denuel 
Rating:
5.0

Customer did not leave a comment.

DAVID STUART MOSKOWITZ 
Rating:
5.0

Customer did not leave a comment.

Matthew Moroney 
Rating:
4.0

Please let me know if you found my Air Pods in the cup holder of the 20' truck we returned yesterday? i just realized i left them in there... thank you, Bruce - 609-306-4524

Bruce Cortelyou 
Rating:
5.0

Customer did not leave a comment.

Del Dechant 
Rating:
3.0

Customer did not leave a comment.

alexa nikitas 
Rating:
5.0

Great customer service, very knowledgeable and professional!

Anibal Pena 
Rating:
5.0

Also great service

GLENNALAN MORSE 
Rating:
5.0

Customer did not leave a comment.

Andy Krygowski 
Rating:
5.0

Very friendly and informative staff. Facilities very clean and excellent customer service! Will be a return customer 💯!’ John

JOHN CLARK 
Rating:
5.0

Great service. Super easy transactions thanks.

Seth Baerson 
Rating:
5.0

The personnel at this location are pleasant, upbeat, and friendly. Great customer service!

Eric Moberg 
Rating:
5.0

The check engine light was on and the truck did not run well just get that fixed

Ian Rose 
Rating:
4.0

The staff was great that morning. However I made my appointment over a week in advance because I had plans and needed to get in and out. The staff told me that the manager changed me to 2nd appointment the day before. That was terrible customer service. I made the appointment for a reason. He should have called me which he did not. Poor customer service from the manager. But a big thank you to the men that actually showed up to work that day unlike the manger that changed my appointment on his own.

michael canavan 
Rating:
5.0

Customer did not leave a comment.

JOHN LINDNER 
Rating:
5.0

A little WD 40 on the ratchet for the straps may help :-)

Antuan Grantham 
Rating:
5.0

Fast, easy, friendly employees who showed me how to attach and detach the trailer. Would definitely use again!

Frank Bakka 
Rating:
5.0

Customer did not leave a comment.

Steven Cohn 
Rating:
4.0

Customer did not leave a comment.

William Buoncuore 
Rating:
3.0

The steering system on the truck was the sloppiest, scariest, hazardous condition of any vehicle I've ever driven in over 50 Years of driving. And I've driven some some old dilapidated vehicles too! This truck should be taken off the road immediately and have the steering system worked on. It was so bad that, my following car driver said it looked like I was not in control of the truck. In making a sharp right hand turn, at 30mph or less, the truck actually decided to oversteer into the curve. The following driver observed this too. It also needed a little coaxing to start when cold. The rear door didn't open too smoothly. In all the driving experience was horrendous. Take this road hazard out of service and work on that steering system before someone gets into an ACCIDENT

Diodato Grisi 
Rating:
5.0

Customer did not leave a comment.

Thomas M 
Rating:
5.0

Customer did not leave a comment.

Arthur Feygelson 
Rating:
5.0

Both gentlemen I dealt with were very friendly and knowledgeable.

Robert Sauschuck 
Rating:
5.0

I want to give super kudos to Sam at the 2015 US HWY NO 22 location . I came in Friday after another location told me they didn’t have a van (I reserved weeks ago) wouldn’t be available. This was an 1/2 hr before I was scheduled to pick up. They told me they would have a box truck available after 4p in another location. That was unacceptable. I instantly thought of the scotch plains location. I spoke with Sam and he said there were no vans or trucks available. There was one truck however but I needed to have it back by next (I needed it til Monday). Although I needed for the weekend I had no other choice but needed to make a call 1st before giving him an answer . Sam overheard my conversation and told be to take the van return it Saturday 1st thing and he’ll have another waiting that I could return on Monday. He made my day. Sam was so understanding and accommodating. He was a lifesaver . He exemplified great customers. Thanks Sam!!

Denise Foy 
Rating:
5.0

Service is excellent. Sammi is amazing and runs an impressive operation. That is why I always come to this Scotch Plains location.

DONNA TEVES 
Rating:
5.0

As always the service was top notch. I have uhaul locations that are closer to me and more accessible but I continue to rent from Scotch Plains because of Sammi and the excellent way he runs this location. Always a pleasure to deal with Manford as well.

DONNA TEVES 
Rating:
5.0

Customer did not leave a comment.

DONNA TEVES 
Rating:
5.0

Customer did not leave a comment.

David Osborne 
Rating:
5.0

Customer did not leave a comment.

Gregg Kopin 
Rating:
5.0

Customer did not leave a comment.

Manavjot Singh Lally 
Rating:
5.0

Customer did not leave a comment.

oleg vaysberg 
Rating:
5.0

Yes 100% super friendly and professional…A+++

JOHN CLARK 
Rating:
5.0

Customer did not leave a comment.

Earl Pavlak 
Rating:
5.0

Customer did not leave a comment.

bob o'flahertyu 
Rating:
3.0

Had a lot full of rentals but only one available apparently. Cost extra money.

Vincent Trinka 
Rating:
5.0

n/a

Carlos Carabali 
Rating:
5.0

No pido nada más están atendiendo bien

Juan Garrido 
Rating:
5.0

Excellent customer service!!!

Annie Decker 
Rating:
5.0

Customer did not leave a comment.

Gregory Montalbano 
No reviews have been submitted for this location.

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