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Andrew HCustomer Reviews for U-Haul of Santa Barbara
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Friendly, competent people always at this location.
Richard MGreat service, super friendly staff. Highly recommend this location.
Jorge OVery friendly staff
james hSebastian was professional and knowledgeable. Good van to move items for my business
Chris fEverything is fine
Gustavo GI was told truck
Cory PFix thecruise control on my 12 yr old rental
Les BThe employee’s weren’t friendly at all. Upon check in and check out each employee was visibly annoyed that I asked for help
Steven WMake sure all the equipment works. Get rid of the false advertising that each building has an elevator
Clayton SNothing I can think of.
MICHAEL AThe rental was good
april wPlease do not schedule a pick up at one location and not having any available, when a truck is reserved a week earlier, and then ask to go pick up at a different location. The employee at the scheduled original location informed me that the truck he has on site have to be reserved only. So what was my reservation called??? He sent me to another location and informed me that my truck is ready there. I only had to walk 0.7 miles extra, but that is not the point. I hope this will not be repeated again. Thank you.
cherif kThe guy outside wasn't exactly personable but I came to pick up a trailer, not have a conversation so no love lost.
Julian WThey day I picked up my rental I was informed of a change in the drop off location. The new drop off spot was changed to Auberry, CA which is almost a two hour round trip in winter conditions. Then on the phone when I called to confirm my original drop off location I was told my only other option was Fresno, CA. Also an almost two hour round trip from Oakhurst. If these were my only options at the time I made my reservation, a week in advance, I would have made other arrangements. But my reservation was accepted for Oakhurst. I had no choice but to drop off my truck in Oakhurst as was stated in my original reservation. I was then charged a change of drop off fee. I’m disgusted by the lack of empathy to my situation by two customer service calls. I was basically told “Tough shit!” A very frustrating experience..
Anthony FAll personnel were very nice
DANIEL BThey made it quick and EZ
Kirk AI was charged for fuel, a dolly, and blankets that I didn't use.
Michael MRental truck was in very poor condition. Headlights were dangerously dim, radio did not work, A/C worked intermittently, seat belt would get stuck and not unbuckle, holes/tears in the seats, etc.
Kyle CMaybe lower the boxes & displays around the clerks because it’s hard to see them & know who’s open. It is also not obvious which way to line up.
Anna PStaff were very helpful and accommodating.
Caitlin LLocation is great, and staff is great. Only downside was that the trailer I rented did not have rear running lights, though it had signals and brake lights. Technician checked my vehicle and determined that fault was with the trailer.
Jonathan CBetter experience than I could’ve hoped for, couldn’t be improved
Ian HHaving a rearview camera would be a fantastic addition.
Ivan Pthe 4x9 motorcycle trailer was perfect for moving the 400 lb. treadmill .
Gary BHelpful staff at pick up and easy after hours return.
Carol SThe dolly that I rented was not in the vehicle as expected. I was able to borrow one so it actually saved me money, but clearly did not meet my expectations.
Mark INice help at the front desk area, young man, not too talkative until I sparked up a conversation, so he had a great "to-do" attitude for sure............ Although the prices are triple what they are in Texas, my rental to come from Texas to Santa Barbara was $173. but taking the same size trailer back to Texas from here was over $700...... never ever again for me. OUCHY...
CARA JHave mobile check in trucks not stuck behind other trucks.
Elizabeth JI had to park my personal car in the neighborhood nearby which was okay but it would be helpful if there was parking at Uhaul to park my car for a day or two while I'm using the Uhaul truck. Overall it was a good experience. I liked Phillip P. He was courteous and helpful when I returned the moving truck.
Sean LProfessional, quick service, easy to deal with. Highly reccomend.
lenie FService person Bobby was good, efficient and friendly.
Robert GYou guys were excellent! The after hours drop off was awesome and super easy! I will be renting from you again in the future!! Thank you!!
Elizabeth TAdd a discount option for turning in early. 😉
Frederic DThanks, Sebastian and Eric. Seamless transaction.
Donald EBetter Wi-Fi for after hours drop-offs
BRYCE RI think you guys do a great job and recommend you to everyone I know!
cheryl mI believe his name is Eric. He went over the top to help me. I greatly appreciated his service.
Ronald FAll good
John VUnable to view odometer because "Change oil" message blocks odometer. Staff struggled to find keys to van they allocated to me. Van had only 1/16th tank of gas.
Richard TService person Bobby was very good.
Robert GExcellent thank you
AHMED EGenerally the truck is well-maintained, but the right side mirror mount could not be adjusted, making it impossible to safely monitor traffic on right.
Juan CClear instructions on where to go to return the truck. Very helpful!
Lauren JCentral appointment person got return time/date wrong Could not complete return check-in as internet connectivity too week
richard kI appreciated the telephone call to confirm the delivery date as it was incorrect was taken care of immediately. The driver to deliver the box and pick-up was extremely wonderful in every way.
Judith S | Overall ExperienceThe lady who helped me over the phone, Sharon Smith was exceptional. She was so nice and went above and beyond for me to get an answer I needed. Please make sure she gets kudos!
Lauren R | Overall ExperienceEvery time I called with a question or to setup access, I was transferred and put on hold for a very long time. Once I was transferred four times, and after two hours, the agents hung up without help
Lucas B | Overall ExperienceYou're company is one of the worst companies I've ever had to deal with. You messed my orders up more than 5 times for different things, and youre costumer service is a joke.
Frances L | Overall ExperienceDelivery and pick-up of the U-Box was seamless. Thank you.
Olivia M | Overall ExperienceRene was amazing. So warm and welcoming and helpful to each and every customer. He is truly a star employee and you’re lucky to have him !!
Lauren C | Overall Experience