This location has really improved. I used to avoid renting from the Spruce location, even though it is only a couple of miles from my home. My last four visits there have been great. Keep up the great work!
Edward GodfreyCustomer Reviews for U-Haul of Riverside
(West of Chicago Ave)
Services at this Location:
Contact Us
1834 Spruce StRiverside, CA 92507
(West of Chicago Ave)
Services at this Location:
Office Hours
- Mon-Thur: 7 am–7 pm
- Fri: 7 am–8 pm
- Sat: 7 am–7 pm
- Sun: 9 am–5 pm
- Free towing inspection
- Propane pay at pump
- Propane exchange
- 24 hour customer return
- habla español
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
- Overall Rating:
- Rating:
- 5.0
Customer did not leave a comment.
JOSEPH GUZZETTA- Rating:
- 5.0
Customer did not leave a comment.
Nadia Ledesma- Rating:
- 5.0
Customer did not leave a comment.
Judy Klinkam- Rating:
- 5.0
Customer did not leave a comment.
David Watring- Rating:
- 5.0
Nothing. Highly recommend.
Dong Pak- Rating:
- 5.0
Customer did not leave a comment.
Carletta Webb- Rating:
- 4.0
Customer did not leave a comment.
Brie Farragh- Rating:
- 2.0
Have another 1 or 2 employees available to customers to check in and get their rentals . Upon me arriving there was only one employee doing check ins for numerous customers .. I was third in line and took me almost a hour just to check in .
Justin Butterfield- Rating:
- 4.0
Great job to the staff and thank you again for all your help.
gabriel olvera- Rating:
- 5.0
Customer did not leave a comment.
Greg Walker- Rating:
- 5.0
Customer did not leave a comment.
Jose Gaona- Rating:
- 5.0
Customer did not leave a comment.
Morgan Hoover- Rating:
- 2.0
One one my rear light was damaged when I got hitch installed
Edgar Rosas- Rating:
- 4.0
Customer did not leave a comment.
Karl Kennedy- Rating:
- 5.0
Customer did not leave a comment.
Oswaldo Ramirez- Rating:
- 5.0
Outstanding service, thank you!
Noemi Corona- Rating:
- 5.0
Customer did not leave a comment.
Ruben Torres- Rating:
- 5.0
Customer did not leave a comment.
Eddie Martinez- Rating:
- 3.0
Waited one hour to get truck and trailer. I was second in line when I went to the store. No other persons were waiting to get their items outside in the yard. The counter tech was nice and friendly. I saw two techs outside getting item moved in and out. I would rate this as poor customer service
Joel Morales- Rating:
- 5.0
Customer did not leave a comment.
Jose Valdez- Rating:
- 5.0
Employees are kind and come as best as they can customers are rude they find a solution for your problems I had a great experience
Ana Ramirez- Rating:
- 4.0
Customer did not leave a comment.
Angel Lopez- Rating:
- 5.0
Customer did not leave a comment.
Rebecca Alanis- Rating:
- 5.0
Customer did not leave a comment.
Russeen Wali- Rating:
- 3.0
I’ve rented a uhaul before in another state years ago & was never asked to provide two contacts. It seem a lot like discrimination. My identification, address & bank information are on file 🤔? Yeah, discrimination like I said.
Brittney Patton- Rating:
- 5.0
Customer did not leave a comment.
luis calzadillas SR- Rating:
- 5.0
Excellent experience - five stars! Would definitely use this service again.
Imre Berecz- Rating:
- 5.0
Give more notice when you switch up locations and hour is not acceptable we need more time next time around for notice of changed plans.
Jesus Sedano- Rating:
- 5.0
Very helpful and friendly
DEANNE HERNANDEZ- Rating:
- 5.0
All were excellent, especially Stephanie, the representative. However, the interior of the vehicle could have been a bit cleaner.
Laythan Armor- Rating:
- 5.0
The ladies took exceptional care of me and hubby. Very knowledgeable and friendly.
Shanae Smith- Rating:
- 5.0
Thank you for your services, I really appreciate it
Luis Mendoza- Rating:
- 5.0
My 1st time there ! Ms ponce is the best
Henry Blanco- Rating:
- 5.0
Customer did not leave a comment.
william davis- Rating:
- 5.0
Quick in and out checkout. Agent was courteous and explained everything to me.
Richard Suo- Rating:
- 5.0
Customer did not leave a comment.
Enrique Moctezuma- Rating:
- 5.0
Everything was smooth, thank you!
M Elida Carranza- Rating:
- 5.0
Customer did not leave a comment.
RUNIL BROSAS- Rating:
- 2.0
Customer did not leave a comment.
Jason Cantrell- Rating:
- 3.0
When I picked up the vehicle I had more than an extra quarter of tank in gas extra cuz I went to the gas station and usually I receive credit for that and the worker said no. It’s an added bonus for uhaul to have so much more gas as a lot of times I get the vehicle with barely any gas.
Christina Zepeda- Rating:
- 5.0
Customer did not leave a comment.
Chris Smalley- Rating:
- 5.0
Eddie was the BEST! He took our call when we were stranded and told us to bring the truck in (we were able to drive the truck the .7 miles to the location bc Roadside Assistance took way too long and we were in a bad part of town) and he got us a new truck immediately. We unloaded and reloaded and we were off...
Lisa Battaglia- Rating:
- 4.0
Customer did not leave a comment.
JR Miramontes- Rating:
- 4.0
Customer did not leave a comment.
Vicente Arias- Rating:
- 5.0
Customer did not leave a comment.
Pedro Murrieta- Rating:
- 1.0
I was charged for an extra day when I returned my haul on time and forgot to check it in because the store was closed, and when I called to resolve the issue I was denied a refund for the extra day I was charged
Saul Cisneros- Rating:
- 4.0
Needs better designated areas. Drop off or returnds.
Hugo Lopez- Rating:
- 5.0
Everybody who assisted my move from California to New York were super supportive & understanding. Thank you!
Ivann Morales- Rating:
- 5.0
Very courteous and fast service considering how busy it was
james madala- Rating:
- 5.0
I received excellent service.
Linda Lane- Rating:
- 5.0
Love this location..... Equipment is always ready and the staff is very helpful and attentive.
Steven Sanders- Rating:
- 5.0
Customer did not leave a comment.
Akshay Akshay- Rating:
- 5.0
Customer did not leave a comment.
Keith Moykey- Rating:
- 4.0
Customer did not leave a comment.
EDWIN VELAZ- Rating:
- 5.0
Driver was super friendly and helpful. 5 star service! Quick delivery and pick up. Very happy with the experience.
Joyce Rimmele- Rating:
- 5.0
Stephanie was amazing, I called to push back my pick up time and she was able to hold the the truck for me without any issues. She was very pleasant and answered all of our questions.
Cecilia Huerta- Rating:
- 5.0
Customer did not leave a comment.
Armando Acosta- Rating:
- 5.0
This location had great customer service. We will rent again from this location.
Diane acebedo- Rating:
- 2.0
see last comments
gregory walter- Rating:
- 5.0
It was a great experience! Really I’m glad that I chose Uhaul box. Also I ordered the movers and they brought ubox, loaded and took it. I received my box on time.Thank you!!!
Rena Gadjieva- Rating:
- 3.0
The work was fast and excellent it just took so long to check in when I arrived and check out when I came back to pick up my vehicle (I had a hitch installed). While your customer service was great I wish you had more than 1 person behind the counter when each transaction takes 10-15 mins
Leon Tippins- Rating:
- 4.0
Customer did not leave a comment.
Nico Schulte- Rating:
- 3.0
Extra charges
JUAN GOMEZ- Rating:
- 3.0
Customer did not leave a comment.
KIMBERLY GUTIERREZ- Rating:
- 4.0
Customer seating for the handicap.
Cynthia Ashby- Rating:
- 5.0
Some of the older containers the wood doors were falling apart and someone used security screws to hold them together. This was done after pick up in Hemet. We needed to locate a secuity tool driver to remove the screws when the boxes were delivered to Maricopa. Your staff experience and excellent 👌 the best!!!
EDWARD CRAINE- Rating:
- 5.0
Outstanding customer service, exceptionally clean vehicles and trailers. Will continue using this location even though it’s out of the way for me.
James Fargo- Rating:
- 5.0
Customer did not leave a comment.
William Duarte- Rating:
- 5.0
Customer did not leave a comment.
Tonja Gembering- Rating:
- 5.0
Customer did not leave a comment.
Musa Frljuckic- Rating:
- 5.0
Customer did not leave a comment.
Anton kritzer- Rating:
- 3.0
Faster return on deposit and explain when returning the vehicle the steps u gotta do
april mojarro- Rating:
- 3.0
The van ran like crap.
Alice Augusto- Rating:
- 3.0
U-Haul has no ideal what is going on. The left hand does not know what the right hand is doing. I had a reservation for Sat. morning at the location in Banning, CA. U-Haul calls me about 8:30 and tells me they don't have a car transport and I need to choose another place. She gave me several locations, not in my area I ask about San Bernardino or Riverside Ca. She said Riverside location had them and gave me a reservation number. I show up at the location, there are 4 setting in the lot, go in and was told in didn't have a reservation, i show him my phone with the information, counter person said I didn't have a reservation and his were book. I said I know 1 is for me. I didn't get 1 however he did sent me to the location on Spruce, Picked up a transporter, I'm picking up the car and U-Haul calls and wanted to know why I didn't show up at the Banning Ca location, they had a transported for me. ?????? I explained to the lady I already had a transporter that U-Haul send me allover the place to pickup She couldn't understannd that. U-Haul needs to get their auto call center (which sucks) repaired/redone. Spruce was OK, would I recommend U-Haul............NO!
Randy Allen- Rating:
- 4.0
Customer did not leave a comment.
Jessica Wright- Rating:
- 5.0
Customer did not leave a comment.
David Watring- Rating:
- 4.0
Customer did not leave a comment.
Debra Madison- Rating:
- 5.0
Customer did not leave a comment.
Gustavo Rivera- Rating:
- 1.0
This is the second time I’ve rented here and both times they have wanted to charge me for damage. They are very slow. People were lined up at the counter and I saw a worker come through a door and didn’t care there were customers needing help 15 minutes later she decided to help out and I ended have her help me and had no idea how to help me out because someone marked my return wrong. I will never rent there ever again.
Dennis Eberwein- Rating:
- 5.0
Customer did not leave a comment.
Roxsy Hernandez- Rating:
- 5.0
Customer did not leave a comment.
JOSHUA WILSON- Rating:
- 5.0
Customer did not leave a comment.
Oscar Barragan- Rating:
- 4.0
the front desk personnel needs to explain details to the rentee about what's included in the rent.
Roberto Lagarde- Rating:
- 5.0
Customer did not leave a comment.
munib qaqish- Rating:
- 5.0
The service at this Uhaul location was outstanding! Highly recommend renting from this location.
Cash Morgan- Rating:
- 5.0
Customer did not leave a comment.
Thomas Torres- Rating:
- 5.0
As a business owner with a corporate account, I am extremely satisfied with the customer service given at this location. When I walk in I am greeted by name and given the very best care! The entire staff always makes sure the process for me to get into my rental truck is quick and efficient. I feel like they really care about me and my business! Thank you UHAUL Spruce! I am looking forward to using you guys for many years to come!
LaTina Tunstall- Rating:
- 4.0
This experience of moving the U box from CA to WI went very smoothly My only suggestion for improvement would be to add additional tie down hooks inside the U box and at a variety of levels to secure the load even better.
Carl Strasburg- Rating:
- 5.0
Customer did not leave a comment.
Chuck Elkhoury- Rating:
- 4.0
Actually, for the total U-Box experience, which for us was positive & exceeded our expectations, there needs to be a review form that captures all the touch points of the whole organization. A few examples from our case: while I didn't do any business directly with our local U-Haul location at the delivery location, they were outstanding at providing information, answering questions, and showing me equipment & service options. I ended up making our initial reservation over the counter with them though there was no business done directly with them afterwards. They were very professional & courteous. [Salem, WI]. Another group that made our experience a positive success were all the personnel at two regional offices; one that handled the pick up location, and one the delivery location. I don't intend to be negative, but with the way that the U-Haul business is structured nationwide, & the memories of U-Haul that I grew up with, tens of years ago, I expected something disjointed that I would end up chasing down to manage, but our customer experience was smooth & seamless, and with a 2000 mile connection in the middle of it. I have completed the above review for the named service location, and they did their job & were an effective part of our experience, but the whole network and engineering of the service experience is what came together for us.
Greg Tennis- Rating:
- 5.0
Customer did not leave a comment.
Shachia Ali- Rating:
- 5.0
The computer system drastically under estimated the amount of boxes I needed. It said 3, I got 4, but could have used 5. Especially if I did not have a truck and car to load up for the move. But, every person I dealt with was fantastic! From setting the appointment, to loading, to unloading and everything inbetween, every single person I dealt with was kind, knowledgeable, and helpful. I rate everything but the amount of U-Boxes as 5 star. Great job with the crew.
DAVID NELSON- Rating:
- 5.0
The counter staff were very helpful and clear when I asked what my options were for renting the truck. Dominique was very friendly And made dropping off the truck a breeze.
Alexis Mercado- Rating:
- 5.0
Fast service and friendly
james nelson- Rating:
- 3.0
Customer did not leave a comment.
Rosa Linares- Rating:
- 4.0
Customer did not leave a comment.
Oscar Romero- Rating:
- 5.0
A smooth process from making online reservation for a truck to interaction with staff at the Riverside Spruce store. Have used them before and will again.
Linda Potts- Rating:
- 5.0
Great customer service
Marcus Thomas- Rating:
- 5.0
i got a trailer with a nail in it
DAVID DUARTE- Rating:
- 3.0
The uhaul corporate office booked a storage unit but the Spruce office had no record of my reservation. It was very stressful but they were able help me nonetheless. Also, there seemed to be only one person available to help me and there were a lot of customers there so it took way longer than it should have.
WILLIAM SAXTON | First Impressions- Rating:
- 5.0
Stephanie Ponce is amazing. All the crew that work there are amazing. Very helpful
mark REALE | Overall Experience- Rating:
- 1.0
I was given a broken storage unit that was only able to close using the uhaul side to lock. I was unable to use the lever to pull the unit open and was not easily accessible. When I did pick up my belongings - most of my things had mice feces. I only used the storage for 4 weeks and was very unhappy with service and most times a U-Haul truck or trailer was in front of my unit making it unavailable most visits. I don’t believe I will reccomend or use U-Haul services again.
angelina alvarado | Overall Experience- Rating:
- 5.0
Miguel and the rest of the crew there were awesome. Very helpful
mark REALE | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
John Chapman | Overall Experience- Rating:
- 5.0
I appreciate you being at this location. It works out perfectly for me. Price is better for square footage than any other storage place that is available. Thank you.
John Chapman | First Impressions- Rating:
- 3.0
At first she couldn't find my reservation then nobody told me if you turn a uhaul in after 5 they charge you another day. Which wasn't fair as I need all my funds to move and needed that deposit to feed my kids.
ERICA HOSKINS | First Impressions- Rating:
- 1.0
The storage unit leaked water 💧 on my tools and some boxes 📦 thankfully it didn't get my mattresses wet.
Steve Winstead | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
Tanzanique Williams | Overall Experience- Rating:
- 1.0
I cleared my storage before the next period of charge and u hual kept calling trying to charge me. It took them 3 months to fix it.
Ariana Williams | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
Charles Mason | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Cristal Williams | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Antonio reed | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
JAMES WILLARD | Overall Experience- Rating:
- 5.0
Honestly the staff couldn’t have been nicer & the manager Ed is wonderful. He painstakingly worked on releasing my car from the car towing device longer than he should’ve had to, as the chain didn’t have much slack. He is clearly dedicated to his position there at U-Haul = pleasant, courteous & professional. As he was walking in front of me to unlock the U-Haul lock off my storage unit…I noticed Ed reaching down and pulling out a weed. I was impressed. Thank you for everything.
Dianne Ward | Overall Experience- Rating:
- 5.0
Great help
Charles Mason | First Impressions- Rating:
- 1.0
I did not rent AA0015B, but I kept receiving bill information. I called several times and was told somebody would contact me. Until now, nobody contacted me to solve this problem.
Yuanyuan Zhao | Overall Experience- Rating:
- 5.0
Great customer service, No waiting in line. Fast pick up and drop off. Would Recommend
Sina Sahebjami | Overall Experience- Rating:
- 2.0
Ordered a 26 footer. It wouldn't start!! Even with jumper!! Had to rent a 20 ft.instead! Ordered blankets and dollies and they had NONE! All in all, 2 HR DELAY TO ME! Horrible Customer Service!!
virginia boda | Reservation- Rating:
- 5.0
Great staff, great customer and great help!!! Five stars!!!
sabrina levi | Reservation- Rating:
- 4.0
Always a pleasant experience
Robbie Brager | Reservation- Rating:
- 5.0
Gary went above and beyond to make sure my experience was exceptional. I had been given the wrong information, which left me frustrated and frazzled, but Gary was very friendly and turned it around.
Michelle Rivera | Overall Experience- Rating:
- 5.0
Thanks
Darren Logan | Overall Experience- Rating:
- 5.0
Staff were professional and assisted me quickly in retrieving my U-Box.
Matthew Lane | Overall ExperienceAdditional Services at this Location
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