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Rose M.Customer Reviews for U-Haul of Richmond
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Lower mileage rates
Lefaye W.Everything is good
Zenaida A.Allways with a smile and all the help you need to have safe experience
Mark C.Really friendly staff. I even left something in the truck after dropping it off after hours and was able to call them, they went to see if it was there, confirmed and let me pick it up. Great experience.
Karen H.The staff was wonderful and very helpful
Garrett G.The service is always great even the staffs they're all doing awesome job. God bless 🙏🏼
Losa M.Excellent service. Efficient and attentive. Cedric in particular was excellent. Attentive and helpful. He deserves a raise. This is the best location in the Bay Area. Going forward, I will always think of this location before going anywhere else. Worth every penny and they minimize stress by being relaxed and accomodating. I believe the shift manager's name is Destiny. She is upbeat and engaging. Great experience, and I hope this gets back to them. Give them a raise. Great team.
Myles G.Good service and friendly 👍
Jose C.Customer service is always great by the young lady who works on Sunday morning and the gentleman who pulling out the trucks. Even when it's very busy, they are still professional. D. McKinley
Donesha M.Great Service from very professional people I have Great respect for their services in taking care of their customers
Jack C.The first box truck that was given to me had low air in the tire so I had to wait for another box truck to be assigned. It was a quick process though.
Elzie C.Everything went well the process was smooth they had amazing customer service I am very pleased with the location. I will return
Tiffany H.Always great customer service!
Diego A.Excellent service, easy to pick up and easy to drop off
Oscar E.Great Customer Service
Jose L.All good
Jose H.Didn't have my truck that was scheduled almost a month ago ready at the location where I scheduled. Was moved last minute to a different location that wasn't open at the time of pick up. Was sent to another location 30min away that did not want to accommodate drop off to include the offer the customer service provided me with to compensate for various issues I experienced. Overall an absolute miserable experience to have while moving. The truck was fine and other ordered items were present.
WeiWei H.Everyone and everything was great
Maggie F.mothefuckers wasted 6 hours of my weekend home visiting my sick father for something that was supposed to be 30 minutes. i called in, made sure everything was set, did my “research†and due diligence, but uhaul still fucked me. don't use this service, these assholes had me bouncing around 6 different uhaul locations
Gabriel C.Great job!
Curtis S.great service
MARIOHELADIO M.Really really I like the service always nice thank you *****
Khaled G.Friendly and super efficient. Please recognize these employees for the way they reflect positively on the U-Haul brand.
Kandi F.inside the trailer was very clean. The outside had mud caked on it.
Steve W.Everyone was so friendly and helpful. I pulled up, they attached the trailer and I was off. When I returned, they unhooked the trailer, emailed me my receipt and I was out of there.
Crystal W.They opened at 7am. I thought I woke up to late to call, but I called anyway at 7:40. Had a truck reserved by 7::10 for a 9am pick up. Picked up my truck on time, check in, review.of the contract, paying for the truck, completed the transaction in the timeframe it should been. I wasn't in a rush. But most important the person helping me wasn't rushing or working from an unorangized or unprofessional manner. Each time I have used this Uhaul facility the staff continues to show their growth in professionalism.
Nicole D.Muy buen servicio gracias!
melvin C.It was the best moving experience I have had in 23 years excellent from start to finish.
Veronica B.This is how it should be done!! This location and the team there are Straight up professional and customer focused. Get you in and out, listen to your needs and ask the right questions. Have used this location numerous times and will continue to in the future
Lawrence W.I am a faithful customer to this location. To notch service Very professional manager there. One in a million Give this guy a raise and keep him there
Frederic C.Just keep doing the good service to customers. God bless 🙏🏼
Losa M.Ecselwmte
Rigoberto R.When I returned my truck the young man that helped me just check my truck in and made me wait for my receipt by going inside and waiting for another associate to help another customer before I could get my receipt. The guy should have finished helping me, but instead he start cleaning the truck when there was at least 10 other trucks to rent and three people working. Bad customer service. Thx
Nivette A.All good
sevando L.Tell customers the side view mirrors can only be adjusted manually. Tell customers there is an online checkout page to verify mileage and body damage.. There were no 4-way flashers on the truck.
James G.Thank you
Jovis M.The crew here is really efficient, professional and courteous. Best uhaul location around.
Caleb E.My reservation was not fulfilled by staff at 23rd street location. They woild not honor reservation and were rude and disrespectful towards me.
Randy S.This location is great no hassle on returning my truck Myron was such a great guy to work with will be now coming here for my moving needs
Jeffrey R.Rented me a truck with the windshield coming out of truck, I had to hold the wind in place as i was Driving, that truck should have never been rented!!!! I wont Ever rent from this location ever again! I'm filling a complaint with the BBB, THAT TRUCK WAS UNSAFE TO DRIVE, AND THEY ACTED LIKE IT WAS NO BIG DEAL!!!!!!
Bryan H.Nothing- everyone was so friendly! Easy process. Very happy, thank you
Jennifer B.Highly disappointed in this service. Please contact me immediately to get this resolved
Olivia C.No comments 10/10. Thank you.
Martha B.Stephanie at the Richmond branch absolutely took care of me. You have one hell of a good employee knowledgeable personable and was not scared to jump into a 30 foot truck and moving on her own kudos.
thomas B.The next customer will receive excellent and professional service from the local team.
Arthur S.The installation was done in a timely manner. Good,job
James L.The guys were friendly professional and helpful.
Patricia J.I had to drive right by a u-haul location in San Rafael CA, cross a bridge and go another 10 miles to a rather unsavory part of Richmond to return my trailer. The staff was very friendly and efficient.
William Z.Perfect customer service! Super friendly
Victoria G.The folks working were very kind and professional!
Michael S.The price change was absolutely ridiculous. I had a reservation for $35, but when I went to change the drop off location it went up to $163. I would never recommend U-Haul to anyone.
Cyvanah B.I dropped off the vehicle after hours around 8pm on 1/4 and left the keys in the designated drop box. Woke up to a call 1/5 around 7am with the person on the phone rudely and sternly insisting there was a vehicle I dropped with no keysto be found. I calmly mentioned where I left the keys in the drop box and I was scolded. The staff member eventually found the keys and apologized. I did not appreciate the tone and blame without thoroughly looking and making sure the keys were not there…very unprofessional.
VICTORIA G.My experience was fast, easy & efficient & the customer service & satisfaction was excellent. Thank you & keep up the great work!
Taryn M.Richmond U-Haul did a great job installing trailer hitch on new Tacoma. I would recommend them to anyone. Customer service was fantastic. Beats having it installed at a dealership.
Jerry G.They always take care of me. Super fast and reliable
stanley S.Very capable, friendly, and patient workers when we rented a trailer. Myron the manager seems to really know how to run the business well. We look forward to doing more business with U-Haul!
bill K.Very good customer service very polite on time
Maximo V.Smooth transaction, no issues and competent friendly staff
eldonna C.Nothing, customer service was excellent
Corneka J.All the agents, including Charles and Myron, were amazingly helpful. The staff was friendly and went beyond good customer service. I would definitely use this location again if needed. There was a problem with the original trailer I rented. When I went back and exchanged it for another, they were very accommodating and obliging to get me on the road safely. Five stars for sure!
Frank N.Overall easy and proficient. Five stars
David G.Quick friendly service!
Eric E.