Customer Reviews for U-Haul of Oakland

8,563 reviews

5330 International Bl   Oakland, CA 94601

(510) 532-1221

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Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 7 am–5 pm

Services at this Location:

Contact Us

(510) 532-1221

5330 International Bl
Oakland, CA 94601

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 7 am–5 pm
  • Free towing inspection
  • Propane pay at pump

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

Be clearer regarding the contract and how to indicate issues as low fuel and seats that were not adjustable. The manager had to move the driver's seat up. However, the back of the seat was too far away. I had no support. I was not aware that I needed to review the texted contract right away, before driving off. I disputed the gas, but as I had not indicated low fuel on the texted document which disappears after 20 minutes, I had to fill the tank.

Wanda Sabir 
Rating:
4.0

Customer did not leave a comment.

Larry Gentry 
Rating:
5.0

Customer did not leave a comment.

Eric Madar 
Rating:
5.0

Always have a good experience when dealing with this U-Haul location really good customer service rented from them multiple times

paul freytes 
Rating:
5.0

The team at this location is always so pleasant. Thank you!

Eleana Manousiouthakis 
Rating:
5.0

Nadia and everyone here was so helpful and friendly

Janely Gomez 
Rating:
5.0

Customer service was awesome

Victor Gillispie 
Rating:
5.0

Customer did not leave a comment.

Ignacio Cueva 
Rating:
5.0

As is always the case at Uhaul of Oakland, the experience exemplifies what this customer has come to expect as the highest standards of customer service excellence; a Uhaul guarantee. UofO is ALWAYS a tight ship but my first trip to Uhaul of Yuba City for a drop-off was a nice surprise and hopefully my new go-to Yuba City Uhaul location.

Richard MCMINN 
Rating:
5.0

My only problem was the mileage I travel 20 blocks they computed 27 miles. That's hard to swallow that might be a problem soon. Other than that everything else was great

Roosevelt Taylor 
Rating:
5.0

Customer did not leave a comment.

Lanishia Branch 
Rating:
5.0

Excellent customer service!!!!!!

Roe Zocchi 
Rating:
5.0

We just started using the Public Storage and have found it to be of great use for our needs Thank you for being a Service place of Business

Darrell Wilson 
Rating:
5.0

The staff was so supportive and patient, I will definitely use this location again!!

Anthony Yenason 
Rating:
3.0

Understaffed

JOEL BLOOM 
Rating:
5.0

Staff was very helpful and knowledgeable of their fleet and equipment. And they were fast and efficient. I appreciate and respect the location for their effforts.

GIDEON DURANA 
Rating:
4.0

Customer did not leave a comment.

john wiley 
Rating:
3.0

Customer service was excellent employees that handle my account

Nikole Richard 
Rating:
3.0

The door was sticking and ended up having to be repaired on the road. Also, the gas was indicated to be more than it actually was and they refused to change it. I had to take pictures to protect myself.

Joseph Ureno 
Rating:
5.0

Customer did not leave a comment.

Eugene Rondenet 
Rating:
5.0

Very nice location. Very helpful and friendly

RONALD POST 
Rating:
5.0

Customer did not leave a comment.

Alberto Reyes 
Rating:
4.0

Customer did not leave a comment.

Thomas Jordan 
Rating:
5.0

Great customer service and smooth/quick transaction

Christopher Underwood 
Rating:
5.0

The help was quick, personal and professional. Check back in took 2 minutes. Very efficient. The area is a bit rough (International in Oakland) though I left a car there all day and it was fine.

david Pepper 
Rating:
4.0

Very helpful and courteous.

Marcellina Ogbu 
Rating:
4.0

Customer did not leave a comment.

Steven Burke 
Rating:
5.0

Customer did not leave a comment.

Cheryl Queen-Gordon 
Rating:
5.0

The staff was knowledgable, friendly and helpful. And it was easy to rent a truck online.

Wendy Reisman 
Rating:
5.0

Quick assistance had just what I needed. They were busy, however they acknowledged me upon entering the store.

Brenda Williams 
Rating:
5.0

Great staff, friendly and courteous.

Brenda Williams 
Rating:
4.0

It was inconvenient to get switched to this location at the last minute but the people here were nice and the truck was nice too.

Allison Byrne 
Rating:
5.0

Great experience. Very friendly and helpful staff indoors and outside. A++++

Andrew English 
Rating:
5.0

I cannot think of anything Uhaul of Oakland could do to improve. The store is clearly well managed with a staff that seem collectively committed to providing customers with the best possible service and prices. Would not change a thing.

Richard MCMINN 
Rating:
2.0

Lleve el titulo de la camioneta que iva remolcar y no me dieron la correcta y tube que pagar grua de oakland a san jose aparte lo que pague con ustedes

Alejandro sanchez 
Rating:
5.0

Customer did not leave a comment.

Terry Stitt 
Rating:
4.0

Customer did not leave a comment.

Kurt Braun 
Rating:
5.0

Eric and the staff at Uhaul of Oakland are the best. I have frequented the location for years and have had to use other locations on occasion that only reminded me how professional and accommodating Uh-O is.

Richard MCMINN 
Rating:
5.0

Customer did not leave a comment.

Michael Chovan 
Rating:
5.0

Customer did not leave a comment.

Monica Armstrong 
Rating:
2.0

The truck sounded horrible and I think it may need a new transmission the way it was driving

Devondre Jones 
Rating:
5.0

Customer did not leave a comment.

Andrew Spivack 
Rating:
2.0

Scam , lied and charged me $30 for fuel when I returned the van on the same amount of fuel that I got the van on , person that helped me was on her phone the whole time and was rude , terrible costumer service do not recommend, they will try to get extra money out of you

Latrece James 
Rating:
5.0

Customer did not leave a comment.

katrina robinson 
Rating:
5.0

Initially I went to the bigger location off of San Leandro Blvd and experience there was the worse . The young man helping me was bad mouthing other customers talking to his co worker , when I asked a question related to my rental he responded in a manner that in my opinion has no place in the customer service environment. This person needs to be properly trained or removed.

Jesus Lopez 
Rating:
3.0

Window crank fell off had to put back on, windshield wipers didn’t work well

Edward Brown 
Rating:
4.0

Trailer was mostly clean but some mud and debris. I ended up sweeping and mopping it out before loading. Biggest issue was I was supposed to pick up trailer at Walnut Creek location. Had a guarantee pickup at 4pm. Got there at 3:50 but location had closed at 3? Had to go to Oakland to get trailer. Was a 90 minute round trip. What good is the guarantee?

Bradley McInroy 
Rating:
5.0

Great Customer Service Everyone smiles What a good feeling they give the customer

Tina Flores 
Rating:
5.0

Friendly staff

MICHAEL YOUNG 
Rating:
4.0

Customer did not leave a comment.

DORIS JACKSON 
Rating:
5.0

Customer did not leave a comment.

Staci Southwick 
Rating:
5.0

The staff is wonderful! Very personable, friendly and helpful!

Thanh Pham 
Rating:
5.0

Customer did not leave a comment.

YOKA MASON 
Rating:
5.0

Thank You

Gerardo Arellano 
Rating:
4.0

having a way to lock and secure the smaller uhauls...

Amy Lynch 
Rating:
5.0

Great location. Everyone is always kind and helpful.

JONATHON TAYLOR 
Rating:
5.0

Customer did not leave a comment.

Haley Hoech 
Rating:
4.0

Customer did not leave a comment.

Katya Saavedra Menjivar 
Rating:
3.0

"The staff should be more enthusiastic and cheerful."

Xuan Tran 
Rating:
4.0

Customer did not leave a comment.

Rosie Barnes 
Rating:
5.0

Nothing that I can see everything was excellent

Joe Williams 
Rating:
5.0

Customer service was excellent

CORELLA TAPP 
Rating:
4.0

Customer did not leave a comment.

SANNA REINHOLTZEN 
Rating:
4.0

The van was dirty outside snd inside. When we returned it as we found it we were charged a $25 cleaning fee. Guy was blasé and rude about it when we tried to explain this was the condition we found the van in. Didn’t think we needed to take pictures of van before we used it. We only moved furniture no plants or messy things. Be warned take photos. Hope we get our cleaning fee back.

Ann McConville 
Rating:
5.0

Customer did not leave a comment.

Joseph Hernon 
Rating:
5.0

Customer did not leave a comment.

Rita Reining 
Rating:
5.0

Jesus was amazing he give great customer service. Asset to your business right along with other employers that works in the officr

Renea Williams 
Rating:
5.0

Customer did not leave a comment.

James Thorne 
Rating:
5.0

I received had a horrible experience at a U-Haul Dealer. I then booked another one and it let me to some abandoned dirty area. I had to pivot and found this location. I called before arrived and was met with the same professionalism over the phone. This location was accommodating, clean, and will definitely be returning here if I need to rent again.

Solomon Walker 
Rating:
5.0

Customer did not leave a comment.

Scott Brady 
Rating:
5.0

Customer did not leave a comment.

Don Tafjen 
Rating:
5.0

Customer did not leave a comment.

Ronald Alterman 
Rating:
5.0

Our agent met all our needs and expectations.

Timaleti Tangataevaha 
Rating:
4.0

Customer did not leave a comment.

Derek Vejby 
Rating:
3.0

Reserved furniture pads and dollys but was told they didn’t have the dollys when I got there. Was charged for the pads but never got them.

THOMAS LANE 
Rating:
5.0

Not sure their names but long hair gentleman and skinny guy with the nice U-Haul jacket took care of me even though we didn’t know what we were doing. Both definitely could be considered for leads or management . Stay up yall.

Deante Higginbotham 
Rating:
5.0

Large business with clear signs directing me. Staff also immediately directed me to a parking spot, disconected my trailer and completed my return.

Philip Moeszinger 
Rating:
5.0

Drop box key was used

Mariano Nucup 
Rating:
3.0

Customer did not leave a comment.

Michael Craig Reed 
Rating:
5.0

Customer did not leave a comment.

Louis Whitmore II 
Rating:
5.0

Customer did not leave a comment.

Gustavo Olid 
Rating:
5.0

Customer did not leave a comment.

Mary Fowler 
Rating:
5.0

N/A

Ferrari Felixia 
Rating:
5.0

The equipment was not cleaned before it was rented to me, but the hardware was well maintained. The staff was professional and kind, and this is my 3rd time using u-haul at this location and it has always been a seemless experience. 5 thumbs up for this u-haul location.

Jason Johnson 
Rating:
5.0

Not comments 👍😁👍

German Antonio Vargas 
Rating:
5.0

Thank you

Kiook Park 
Rating:
4.0

I can't remember feeling less in control of a contracting process. I was rushed through so many waivers in such a short time. The whole process is set up to put the customer in the most disadvantageous position possible as quickly as possible. And my driver's license was photographed into your database before I knew it. Nice job, assholes.

Kevin Lucas 
Rating:
5.0

Customer did not leave a comment.

Rita Garza 
Rating:
5.0

Customer did not leave a comment.

Onofre Lopez 
Rating:
5.0

Customer did not leave a comment.

Samuel Domingo 
Rating:
5.0

Your staff is Tops. Great customer service 💯. I appreciate the sincere, pleasant attitude.

Tina Flores 
Rating:
5.0

Everyone was professional, helpful, thank you.

Jason Johnson 
Rating:
5.0

The whole crew at this location was sweet, helpful and just overall kind. I am actually really shocked. Oakland can be very difficult, but not here. There was one misshap relating to the return time, but was fixed promptly. I really want peeps working here to know that I recognize the good service and positivity. I appreciate all of you. Thank you.

RUDRA PALMER 
Rating:
5.0

Customer did not leave a comment.

Shelley Armond 
Rating:
4.0

The only thing I did not like the truck was at the end of the row with three trucks in front of it. I failed. My truck should’ve been easier to get out of the line.

Mattie Henderson 
Rating:
5.0

This location in my opinion is the best staffed U-Haul in the SF Bay Area. Always friendly, professional and keeps the pace moving

David Kirk 
Rating:
5.0

Customer did not leave a comment.

Susan Anderson 
Rating:
4.0

Staff was very nice . Truck had been smoked in and had very odd smell noticed once on road . Insurance of $26 for the day (4 hours in my case) seems very high but overall cost was fine .

Abbot Bronstein 
Rating:
4.0

Everyone was helpful and nice! They helped me out when I explained I didn’t get my dolly.

Luke Eidam 
Rating:
4.0

Customer did not leave a comment.

Tom Berringer 
Rating:
1.0

Staff friendly, not helpful. First off I never rented this thing. This is the worst expirence I have ever had with any retailer. It took 2+ months to get this resolved. Won't use uhaul again

Jamirsen Ezell  |  Overall Experience 
No reviews have been submitted for this location.

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