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MARCKENSON L.Customer Reviews for U-Haul of North Miami Beach
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Van had roaches.
David D.i find it unacceptable that it cost me $226.58 to drive from Quebec to Florida, and then be charged $657.94 to drive from Florida to Quebec. This is difference of over $400.00. I find that the priced charged by Uhaul Miami was inordinate, especially given that I then had to pay to buy a safety pin that was not included with the trailer
leigh J.Keep Melissa and Shirley on the payroll. They provided great service.
Ledrue L.There needed to be more staff to ease the wait to be served
John M.The light on the van's empty tire panel was on and the grumpy employee said the light was broken. As I was in a big hurry, I couldn't wait because with his bad mood he would do it reluctantly and make me even more late. How can you have a car in your fleet like that? Besides, it was a manual van and it smelled bad. In short, it was a bad experience.
Claudio A.Great customer service. Shawn & Mellisa helped me, I was a walk in and they were able to accommodate and walk me thru the process.
Roberta D.The team did a one of the job they were very professional, and all the above.
Ziryell J.Every one was nice
Phillip E.Best UHAUL in all of Miami — maybe all of Florida. Great customer service, everything works the way it should. Super clean, professional and courteous.
Richard B.Pascal was super quick and friendly!
Jeanne L.Service has greatly improved compared to earlier years!
George F.Allow full car rental experience from the app
IGOR P.Thank you
Jorge S.Great service it was a pleasure to do business with you
Lenita J.Melissa L was very professional and very knowledgeable great customer service .
Tekiva J.Friendly, excellent service. Highly recommend going to this U-Haul location for the best customer service in South Florida.
Aaron L.charged me for gas improperly and not the first time
MARC A.The truck was unbelievably dirty, filled with insects and spiders everywhere, and smelled of feces. It was absolutely disgusting and I feel like I probably got some kind of disease while sitting in it.
Robert A.The technician did a rush job. Thank God I inspected the vehicle before leaving the premises. There should be 6 bolts attaching the hitch to the vehicle undercarriage; there were only 5. The panel inside where the wire harness was connected was not put back into place. The wire harness was dangling. The technician who did the work was gone. I pointed out my findings to the assistant manager who rectified these issues. Buyer beware.
Joseph L.Staff was great
MARK S.Best of the best
radames O.Employees helpful. Everything smooth
Isabel R.I did my business over the phoned including paying for the rental and 6 blankets to cover my furniture to avoid scratching or damaging it. I wasn't given the blankets so I figured they were in the back of the truck and once I drove home I realized they weren't. When I called to tell them they acted surprised that they weren't in there. Whose job was it to see it that I received what I paid for. Also I arrived at the u haul rental site on Sunday at 9am sharp so I could get in and out fast. I found it disturbing that there was only one employer working on a Sunday which I assume is one of the 2 busiest days for business. I'm glad I got there early because I was second on line and I was in there for a half an hour the 25 people behind me by 9:30 were probably in there for hours before the 1 employer got to them. No fault of his own as he was answering phone calls and trying to help multiple people at the same time. It's poor business when there aren't enough people helping the customers. Like every business these days everybody is understaffed so the big wigs can stuff their greedy pockets while screwing the customers.
john T.Customer service at this location is awesome what a great guy!
Stephanie N.Great costumer service!!!!
Norberto G.Amazing! Good atmosphere, and good trucks nice people
Ibetsy M..
Paula C.Exelent
Juan M.I rented a UHaul 15 foot truck to only realize after leaving the property that the windshield wipers did not work. It rained late one night when it was too late to ask to switch trucks. I had to delay my moving process and extend my intended rental time and wait for the rain to clear up before I could drive safely. The passenger side lock on the outside was also busted.
Evan R.Very nice
luis O.The drop off person was very pleasant.
Kristen D.The van was vacuumed, I'll give it that, but it was filthy outside, hadn't been washed clearly in a very long time and the inside was so dusty and sticky. I didn't want to touch the dashboard at all. The van needs to go to car wash on the outside and have the front cabin be cleaned. Other than that, the staff was friendly, helpful and fast. I will definitely be back and appreciate the good service.
cesar P.Personal que hable español
hernan C.Customer service was exceptional! Layla went above and beyond to help me with my Rental. The manager was on hand to make sure that all my needs weee met and more. She was able to transfer equipment without me having to go out of my way. Amazing experience!
MICHAEL G.Linnette and her crew made my rental so pain free. Solved an immediate issue I had on the spot. Great crew, well stocked location. First rate customer service!
Brian L.Keep up the good work. This was an overall great experience, the customer service representative that took care of me was very helpful and friendly. The facility was very clean.
William F.Everything was to my satisfaction
Mario S.Truck not clean.
James G.The Manager was terrific.. If I was still in business I'd try to hire away from U-HAU a uL
david R.Linette was fantastic!!!
Jim A.The older gentleman who checked in the van was a pleasure, very nice.
Sabrina G.I had to wait forty five minutes for the van that I rented to come back from another customerand nobody called me When I checked out, the clerks were more interested in joking with each other and cross.t alking then concentrating on me. Never saw a smile or heard a thank you
William B.The service was fast and easy. The people are friendly and know the subject very well.
Amparo C.Very good experience, they were proffesional would use service again
IDALBERTO D.I was charged for 2 days despite I used Uhaul just for 7 hours. But the most insane that I was charged twice for fourniture dollies and furniture pads depsite the pads are not reusable and I have recieved 5 of them, but not 10 ! I will never use Uhaul anymore. I will be looking for its fair competitors.
Oleksandr V.Nothing Everyone at this site are, very friendly and perfersonal.
Janice B.Excellent service. Will come back again.
DANIEL P.Excellent, professional, and friendly customer service! Clean store, clean equipment. Thank you!
Lee M.Excellent customer service. Lilia (I think that's her name) Was kind polite respectful informative. While I was waiting for service she said good morning sir we will be right with you.. I was shocked!! A professional lady.. Highly recommend her as a store manager.
david M.Big shout out to Denise, she’s a gem. Always ready to assist in whichever way possible, even when she’s limping she’ll take the time out to walk with you to your unit. She’s a huge asset to the company reason when I stated with U-Haul this long. Thanks for all you do.
Tamesha L. | Overall ExperienceEmployees are not aligned with delivering a quality service. They have a terrible attitude. You system is not customer friendly; I had to go to a different storage in Doral (40 minutes away) and then back to the North Miami facility in order to store my items. Webpage (My account) does not register the current sotarge rental under my name, which makes it impossible to make an online payment.
Pedro H. | Overall ExperienceExcellent staff, support, and management!
ADAM C. | Overall ExperienceStaff was rude and completely uninterested in helping customers. The young lady that helped me seemed like she was struggling to keep conscious and had little interest in being there. When we had an issue with the keypad to get in we were admonished by a very annoyed front desk worker who told us we weren’t using both keypads. The issue was no one told us there were two or that they needed to be used together or in what order. We were supposed to guess. When I asked if she could just check the code in case it was the code so I wouldn’t have to come back she said just use both keypads as though she couldn’t be bothered. It’s a good thing your business model is based on demand and need as opposed to customer service and sales ability. You’d be bankrupt and out of business otherwise
Joseph M. | First ImpressionsVery Busy Place Tony was Wonderful !
Christina M. | First ImpressionsBig up Denise with her customer service skills. You are one of a kind. keep up the good work. Kudos to you.
Tamesha L. | First ImpressionsMichelle was very helpful and very friendly. Thanks a lot.. Alexei
Alaxei K. | First ImpressionsWhen we first arrived, we were told our storage locker was at another address completely (incorrect). Multiple times when we visited our storage locker we had to ask staff to move their car as it was blocking the loading door. 4 days prior to my storage unit expiring, I called their office, told the man who answered the phone that i would like to extend for another month, and he took my credit card number. A week later a woman called me and said my payment was overdue, and threatening me with late fees and lien fees etc etc. It turns out the man had only processed "the insurance owing on the first month" (~$10). I had been told upon original check in that this was included in my first free month. When the woman processed my 2and month rental payment, she charged me 2 lots of insurance. ******I would like 1 of these refunded please******
Curtis B. | Overall ExperienceThank you for the Great service -
Walter P. | First Impressions