Customer Reviews for U-Haul of N Syracuse

2,294 reviews

5967 E Taft Rd   North Syracuse, NY 13212
(1/4 mile East of DMV, Across from Bella Domani)

(315) 458-3992

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Office Hours

  • Mon-Thur: 8 am–6 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–3 pm

Services at this Location:

Contact Us

(315) 458-3992

5967 E Taft Rd
North Syracuse, NY 13212
(1/4 mile East of DMV, Across from Bella Domani)

Services at this Location:

Office Hours

  • Mon-Thur: 8 am–6 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–3 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

My hitch was installed very well and guaranteed and am very pleased with the service I received. the employees I dealt with were very professional.

David Owens 
Rating:
5.0

Customer did not leave a comment.

Eric Houde 
Rating:
4.0

Customer did not leave a comment.

Travis Wagner 
Rating:
5.0

Everything was handled professionally

Eric Maxwell 
Rating:
4.0

E-track on the walls of the enclosed trailers would be very helpful.

Mark Mangicaro 
Rating:
4.0

Customer did not leave a comment.

Tim Royce 
Rating:
5.0

Both Nick and the guy that removed the trailer were easy to deal with and polite

Bryan Engleman 
Rating:
1.0

First off I got pulled over for the dolly not having running lights and he let me go without a ticket since it’s not my vehicle. But when my fiancé called to make a complaint for me he was told the lights work. Break lights and turn singles worked yes but the running lights did not and I was pulled over because of such and I’m very unhappy with the customer service we got in return. Along with that the brakes were spongy and for trucks you rent out to tow with a dolly I find that completely unacceptable.

Abbigal Carlsen 
Rating:
5.0

Customer did not leave a comment.

KEITH SHIRVELL 
Rating:
5.0

Customer did not leave a comment.

william burak 
Rating:
5.0

Good fast service.

Joseph Tremont 
Rating:
5.0

Customer did not leave a comment.

Karen Williams 
Rating:
5.0

Customer did not leave a comment.

RICHARDPAUL JR GRZESIK 
Rating:
5.0

Was fast...in and out Very friendly

Clifton St Denis 
Rating:
5.0

Awesome and friendly customer service ! Great and easy experience!

Danielle Hudson 
Rating:
5.0

You want to get the best go to U-Haul at Taft Rd.! Nate is awesome!

Andrei Bruzgulis 
Rating:
3.0

Stop being such a know it all to customers and treating them like they’re below you. Make sure you’re giving the keys to correct vehicles. Not at all impressed with the big guy in the glasses. Very standoffish and a bit of an egomaniac!!!

Kenneth Henriksen 
Rating:
5.0

Quick and easy. The installer seemed.very knowledgeable in this topic.

Cesar Colasante 
Rating:
5.0

easy transaction

scott mcgrew 
Rating:
2.0

Back gate had issues closing and opening. The truck needs maintenance due to the bad brakes and transmission slipping. If I wasn’t crunched for time I would have return truck for full refund.

Billy Towns 
Rating:
4.0

Customer did not leave a comment.

Colleen Myrto 
Rating:
5.0

Customer did not leave a comment.

Michael Doren 
Rating:
5.0

Customer did not leave a comment.

john Hickman 
Rating:
5.0

Customer did not leave a comment.

Adan Cardenas 
Rating:
5.0

Customer did not leave a comment.

Joseph Artuso 
Rating:
3.0

Extended my rental by 2 hrs, was charged over $30 for it and was never told there would be an up charge. It was only 2 hrs, not another day.

Colleen Hart 
Rating:
5.0

Customer did not leave a comment.

Richard Hamilton 
Rating:
3.0

Change the drop off to the keys over hours

Alexa Irvin 
Rating:
5.0

Customer did not leave a comment.

Philip Loucks 
Rating:
4.0

Customer did not leave a comment.

Douglas Courbat 
Rating:
5.0

The manager provided me with excellent customer service helping me plan my move. He was very knowledgable and answered my questions. The employee that helped me pickup the trailer was also very helpful! Moving is stressful and the staff on Taft is ready to help. Thank you.

Elias Adams 
Rating:
5.0

Great pick up and drop off experience vehicle was clean and ran well

heidi johnson 
Rating:
5.0

Nothing, everything was great.

Paul Nodzo 
Rating:
5.0

The turn in process at Taft road in North Syracuse, NY was seamless the gentleman that helped me turn in the vehicle was awesome.

Kevin Scanlin 
Rating:
3.0

Be more transparent about the pricing beforehand (break down of what leads to such a high cost)

Madison Phillips 
Rating:
5.0

Customer did not leave a comment.

Michael Scriven 
Rating:
5.0

Fast, efficient, accurate and very helpful Thank you Nate and team

denise murray 
Rating:
5.0

The manager was very kind in considering what trailer would be appropriate for our 1400 mile journey. He reserved a drop-down 5x8 to help make loading/unloading easier. They were very professional and helpful and wishes us safe travels. Thank you very much

Martina McQueeney 
Rating:
5.0

Customer did not leave a comment.

Daniel Covich 
Rating:
5.0

Customer friendly. No hidden charges or surprises. Vehicle ran well. Very easy to drive. Thank you.

john camille 
Rating:
5.0

Customer did not leave a comment.

Tracie Tracz 
Rating:
5.0

Every one was very helpful,facility was neat and cleanl,trailer worked fine!

ROBERT KNITTEL 
Rating:
5.0

Super easy and simple. Couldn't have been better.

Jon Whiteway 
Rating:
5.0

Customer did not leave a comment.

Frank Merkel 
Rating:
5.0

Nick is awesome. Keep up the great work!

DANIEL TOMPAUL MYERS 
Rating:
4.0

Customer did not leave a comment.

Michael Fedzuk 
Rating:
4.0

This guy was right in the ball. Friendly and quick return.

Jenny Small 
Rating:
5.0

Customer did not leave a comment.

Caroline Fadian 
Rating:
3.0

Truck had a badly cracked windshield and I don’t think it should have been rented but apparently there was not another truck available.

Bruce Baehr 
Rating:
5.0

Customer did not leave a comment.

Helena Motieram-Garcia 
Rating:
3.0

Customer did not leave a comment.

Daniel Theobald 
Rating:
5.0

Customer did not leave a comment.

Terry Streeter 
Rating:
5.0

Review vehicles before next rental to make sure photos reflect actual vehicle condition.

Christopher Myers 
Rating:
5.0

Customer did not leave a comment.

steven novak 
Rating:
4.0

Customer did not leave a comment.

Ronni Becker 
Rating:
4.0

Customer did not leave a comment.

Tim Desens 
Rating:
5.0

Customer did not leave a comment.

Latashia Wittmann 
Rating:
5.0

So they took my dodge ram right in and got the hitch attached quickly. Very professional service

David Meleski 
Rating:
5.0

Customer did not leave a comment.

tha paw 
Rating:
2.0

We had to drive back a few hours later to ask the guy to check in the truck and req a receipt

Daniel Whitney 
Rating:
5.0

Nothing, everything was great.

Jeff Hier 
Rating:
5.0

Customer did not leave a comment.

Theresa Smith 
Rating:
5.0

Everything was great

Rebecca George 
Rating:
5.0

Don’t tell a customer u won’t be charged a extra day if come after 3 as long as returns r here before they open in morning then charged them anyway NOT RIGHT !!!!

Timothy Schafer 
Rating:
3.0

Customer did not leave a comment.

nick dranchack 
Rating:
3.0

The trailer I signed up for was not available for the two days that I reserved. The dealership gave me a bigger trailer with a ramp for the same price which worked out well.

James Peacock 
Rating:
5.0

Customer did not leave a comment.

Marlo Grandy 
Rating:
5.0

Nick was awesome and had the place decorated for Halloween..try to use corporate locations whenever possible

Christopher Ziegler 
Rating:
5.0

Customer did not leave a comment.

Kevin Ryan 
Rating:
5.0

Customer did not leave a comment.

Robert Williams 
Rating:
5.0

Customer did not leave a comment.

Vincent Godlewski 
Rating:
4.0

Customer did not leave a comment.

Dennis Smith 
Rating:
5.0

Customer did not leave a comment.

joan roden 
Rating:
5.0

Customer did not leave a comment.

darryl fogus 
Rating:
5.0

Excellent service with chexk in and check out. Very easy and straight forward.

casey quinn 
Rating:
5.0

Customer did not leave a comment.

Gary Hayes 
Rating:
5.0

Customer did not leave a comment.

Edward Wasalenko 
Rating:
5.0

The customer service was excellent. He made sure the lights were working properly. The trailer did have a water leak. some of the items i moved were wet when i took them out

Edward Donovan 
Rating:
5.0

Email a receipt as promised

MIKE CLINE 
Rating:
5.0

Very fast service. Picked up and dropped off moving truck quickly and easily. Both the workers at this location were very courteous and helpful.

John Thomas 
Rating:
5.0

Customer did not leave a comment.

Shaquana Woodley 
Rating:
5.0

Customer did not leave a comment.

Shawn Emmons 
Rating:
5.0

Customer did not leave a comment.

Steven Carista 
Rating:
5.0

Customer did not leave a comment.

Helen Czarniewicz 
Rating:
5.0

Customer did not leave a comment.

Scott Coon 
Rating:
1.0

Customer did not leave a comment.

Jennifer Lake 
Rating:
5.0

If all stays the same no need to change anything!

TERRY Majors 
Rating:
5.0

Very informative and courteous, professional easy and quick.

ROBERT L SMITH 
Rating:
5.0

Customer did not leave a comment.

carol ladd 
Rating:
5.0

Customer did not leave a comment.

Mark Hall 
Rating:
5.0

Tyler was great to work with and made the renting experience super easy.

Michael Nieves 
Rating:
5.0

Customer did not leave a comment.

merle eldred 
Rating:
5.0

I just wished the trailer was at the store that is the closest to my house…Staff was very efficient and helpful throughout the rental process and the return…

Randall B Calhoun 
Rating:
5.0

Customer did not leave a comment.

Simon Hurley 
Rating:
4.0

Customer did not leave a comment.

Frank Mazzuca 
Rating:
5.0

Staff are friendly, courteous, and a pleasure to work with.

Donald Warner 
Rating:
5.0

Customer did not leave a comment.

Peter Redmond 
Rating:
5.0

Tyler was great. Exceptional customer service was given and I’m most grateful.

Veronica Kearse 
Rating:
5.0

Always polite professional service at this location.

Michael Ziemba 
Rating:
4.0

My visit was quick and seamless.

Patrick O'Hara 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

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  • Moving Supplies

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  • Trailer Hitches

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  • Propane

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