Customer Reviews for U-Haul of N Syracuse

2,290 reviews

5967 E Taft Rd   North Syracuse, NY 13212
(1/4 mile East of DMV, Across from Bella Domani)

(315) 458-3992

View Facility Map

Office Hours

  • Mon-Thur: 8 am–6 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–3 pm

Services at this Location:

Contact Us

(315) 458-3992

5967 E Taft Rd
North Syracuse, NY 13212
(1/4 mile East of DMV, Across from Bella Domani)

Services at this Location:

Office Hours

  • Mon-Thur: 8 am–6 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–3 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

E-track on the walls of the enclosed trailers would be very helpful.

Mark M. 
Rating:
4.0

Customer did not leave a comment.

Tim R. 
Rating:
5.0

Both Nick and the guy that removed the trailer were easy to deal with and polite

Bryan E. 
Rating:
1.0

First off I got pulled over for the dolly not having running lights and he let me go without a ticket since it's not my vehicle. But when my fiancé called to make a complaint for me he was told the lights work. Break lights and turn singles worked yes but the running lights did not and I was pulled over because of such and I'm very unhappy with the customer service we got in return. Along with that the brakes were spongy and for trucks you rent out to tow with a dolly I find that completely unacceptable.

Abbigal C. 
Rating:
5.0

Customer did not leave a comment.

KEITH S. 
Rating:
5.0

Customer did not leave a comment.

william B. 
Rating:
5.0

Good fast service.

Joseph T. 
Rating:
5.0

Customer did not leave a comment.

Karen W. 
Rating:
5.0

Customer did not leave a comment.

RICHARDPAUL JR G. 
Rating:
5.0

Was fast...in and out Very friendly

Clifton S. 
Rating:
5.0

Awesome and friendly customer service ! Great and easy experience!

Danielle H. 
Rating:
5.0

You want to get the best go to U-Haul at Taft Rd.! Nate is awesome!

Andrei B. 
Rating:
3.0

Stop being such a know it all to customers and treating them like they're below you. Make sure you're giving the keys to correct vehicles. Not at all impressed with the big guy in the glasses. Very standoffish and a bit of an egomaniac!!!

Kenneth H. 
Rating:
5.0

Quick and easy. The installer seemed.very knowledgeable in this topic.

Cesar C. 
Rating:
5.0

easy transaction

scott M. 
Rating:
2.0

Back gate had issues closing and opening. The truck needs maintenance due to the bad brakes and transmission slipping. If I wasn't crunched for time I would have return truck for full refund.

Billy T. 
Rating:
4.0

Customer did not leave a comment.

Colleen M. 
Rating:
5.0

Customer did not leave a comment.

Michael D. 
Rating:
5.0

Customer did not leave a comment.

john H. 
Rating:
5.0

Customer did not leave a comment.

Adan C. 
Rating:
5.0

Customer did not leave a comment.

Joseph A. 
Rating:
3.0

Extended my rental by 2 hrs, was charged over $30 for it and was never told there would be an up charge. It was only 2 hrs, not another day.

Colleen H. 
Rating:
5.0

Customer did not leave a comment.

Richard H. 
Rating:
3.0

Change the drop off to the keys over hours

Alexa I. 
Rating:
5.0

Customer did not leave a comment.

Philip L. 
Rating:
4.0

Customer did not leave a comment.

Douglas C. 
Rating:
5.0

The manager provided me with excellent customer service helping me plan my move. He was very knowledgable and answered my questions. The employee that helped me pickup the trailer was also very helpful! Moving is stressful and the staff on Taft is ready to help. Thank you.

Elias A. 
Rating:
5.0

Great pick up and drop off experience vehicle was clean and ran well

heidi J. 
Rating:
5.0

Nothing, everything was great.

Paul N. 
Rating:
5.0

The turn in process at Taft road in North Syracuse, NY was seamless the gentleman that helped me turn in the vehicle was awesome.

Kevin S. 
Rating:
3.0

Be more transparent about the pricing beforehand (break down of what leads to such a high cost)

Madison P. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
5.0

Fast, efficient, accurate and very helpful Thank you Nate and team

denise M. 
Rating:
5.0

The manager was very kind in considering what trailer would be appropriate for our 1400 mile journey. He reserved a drop-down 5x8 to help make loading/unloading easier. They were very professional and helpful and wishes us safe travels. Thank you very much

Martina M. 
Rating:
5.0

Customer did not leave a comment.

Daniel C. 
Rating:
5.0

Customer friendly. No hidden charges or surprises. Vehicle ran well. Very easy to drive. Thank you.

john C. 
Rating:
5.0

Customer did not leave a comment.

Tracie T. 
Rating:
5.0

Every one was very helpful,facility was neat and cleanl,trailer worked fine!

ROBERT K. 
Rating:
5.0

Super easy and simple. Couldn't have been better.

Jon W. 
Rating:
5.0

Customer did not leave a comment.

Frank M. 
Rating:
5.0

Nick is awesome. Keep up the great work!

DANIEL TOMPAUL M. 
Rating:
4.0

Customer did not leave a comment.

Michael F. 
Rating:
4.0

This guy was right in the ball. Friendly and quick return.

Jenny S. 
Rating:
5.0

Customer did not leave a comment.

Caroline F. 
Rating:
3.0

Truck had a badly cracked windshield and I don't think it should have been rented but apparently there was not another truck available.

Bruce B. 
Rating:
5.0

Customer did not leave a comment.

Helena M. 
Rating:
3.0

Customer did not leave a comment.

Daniel T. 
Rating:
5.0

Customer did not leave a comment.

Terry S. 
Rating:
5.0

Review vehicles before next rental to make sure photos reflect actual vehicle condition.

Christopher M. 
Rating:
5.0

Customer did not leave a comment.

steven N. 
Rating:
4.0

Customer did not leave a comment.

Ronni B. 
Rating:
4.0

Customer did not leave a comment.

Tim D. 
Rating:
5.0

Customer did not leave a comment.

Latashia W. 
Rating:
5.0

So they took my dodge ram right in and got the hitch attached quickly. Very professional service

David M. 
Rating:
5.0

Customer did not leave a comment.

tha P. 
Rating:
2.0

We had to drive back a few hours later to ask the guy to check in the truck and req a receipt

Daniel W. 
Rating:
5.0

Nothing, everything was great.

Jeff H. 
Rating:
5.0

Customer did not leave a comment.

Theresa S. 
Rating:
5.0

Everything was great

Rebecca G. 
Rating:
5.0

Don't tell a customer u won't be charged a extra day if come after 3 as long as returns r here before they open in morning then charged them anyway NOT RIGHT !!!!

Timothy S. 
Rating:
3.0

Customer did not leave a comment.

nick D. 
Rating:
3.0

The trailer I signed up for was not available for the two days that I reserved. The dealership gave me a bigger trailer with a ramp for the same price which worked out well.

James P. 
Rating:
5.0

Customer did not leave a comment.

Marlo G. 
Rating:
5.0

Nick was awesome and had the place decorated for Halloween..try to use corporate locations whenever possible

Christopher Z. 
Rating:
5.0

Customer did not leave a comment.

Kevin R. 
Rating:
5.0

Customer did not leave a comment.

Robert W. 
Rating:
5.0

Customer did not leave a comment.

Vincent G. 
Rating:
4.0

Customer did not leave a comment.

Dennis S. 
Rating:
5.0

Customer did not leave a comment.

joan R. 
Rating:
5.0

Customer did not leave a comment.

darryl F. 
Rating:
5.0

Excellent service with chexk in and check out. Very easy and straight forward.

casey Q. 
Rating:
5.0

Customer did not leave a comment.

Gary H. 
Rating:
5.0

Customer did not leave a comment.

Edward W. 
Rating:
5.0

The customer service was excellent. He made sure the lights were working properly. The trailer did have a water leak. some of the items i moved were wet when i took them out

Edward D. 
Rating:
5.0

Email a receipt as promised

MIKE C. 
Rating:
5.0

Very fast service. Picked up and dropped off moving truck quickly and easily. Both the workers at this location were very courteous and helpful.

John T. 
Rating:
5.0

Customer did not leave a comment.

Shaquana W. 
Rating:
5.0

Customer did not leave a comment.

Shawn E. 
Rating:
5.0

Customer did not leave a comment.

Steven C. 
Rating:
5.0

Customer did not leave a comment.

Helen C. 
Rating:
5.0

Customer did not leave a comment.

Scott C. 
Rating:
1.0

Customer did not leave a comment.

Jennifer L. 
Rating:
5.0

If all stays the same no need to change anything!

TERRY M. 
Rating:
5.0

Very informative and courteous, professional easy and quick.

ROBERT L S. 
Rating:
5.0

Customer did not leave a comment.

carol L. 
Rating:
5.0

Customer did not leave a comment.

Mark H. 
Rating:
5.0

Tyler was great to work with and made the renting experience super easy.

Michael N. 
Rating:
5.0

Customer did not leave a comment.

merle E. 
Rating:
5.0

I just wished the trailer was at the store that is the closest to my house…Staff was very efficient and helpful throughout the rental process and the return…

Randall B C. 
Rating:
5.0

Customer did not leave a comment.

Simon H. 
Rating:
4.0

Customer did not leave a comment.

Frank M. 
Rating:
5.0

Staff are friendly, courteous, and a pleasure to work with.

Donald W. 
Rating:
5.0

Customer did not leave a comment.

Peter R. 
Rating:
5.0

Tyler was great. Exceptional customer service was given and I'm most grateful.

Veronica K. 
Rating:
5.0

Always polite professional service at this location.

Michael Z. 
Rating:
4.0

My visit was quick and seamless.

Patrick O. 
Rating:
5.0

Customer did not leave a comment.

Kelly M. 
Rating:
5.0

Customer did not leave a comment.

Michelle S. 
Rating:
5.0

Customer did not leave a comment.

OMAR A. 
Rating:
5.0

Customer did not leave a comment.

Anthony R. 
No reviews have been submitted for this location.

Additional Services at this Location

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