Customer Reviews for U-Haul of Mount Laurel

6,409 reviews

3609 Rte 38   Mount Laurel, NJ 08054
(Located next door to Martin's Liquor, 1/2 mile west of Route 295)

(856) 234-9044

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(856) 234-9044

3609 Rte 38
Mount Laurel, NJ 08054
(Located next door to Martin's Liquor, 1/2 mile west of Route 295)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

As far as I’m concerned nothing I had a great experience with the technician

John Sullivan 
Rating:
5.0

Maybe have more gas in the vehicle

John Gavin 
Rating:
5.0

Great service

nicholas murawski 
Rating:
5.0

Customer did not leave a comment.

Gary Richardson 
Rating:
5.0

Customer did not leave a comment.

Seth Berk 
Rating:
5.0

Customer did not leave a comment.

Joy Stagliano 
Rating:
5.0

All the guys were great! My hitch looks fantastic! This is the second hitch I had installed at this location just because of the customer service!

Sylvia Scozzari 
Rating:
5.0

The gentlemen who helped me both when picking up the rental truck, and returning it, were efficient and friendly. This was the second truck I've rented here in the past year and it will continue to be my "go to" place if the need arises again. Thank you.

Arthur Jones 
Rating:
5.0

Customer did not leave a comment.

David McComb 
Rating:
5.0

Amazing service..great location. App needs some work for returns

Alexander Paul 
Rating:
5.0

Customer did not leave a comment.

Crystal bey 
Rating:
5.0

Customer did not leave a comment.

STEFANIE CHENG 
Rating:
5.0

Check-in was quick & easy. Vehicle was newer and ran great, no issues. Drop off was seemless.

John Lynch 
Rating:
5.0

Im very satisfied with the hitch installation.Great job UHAUL

Robert Clevenger 
Rating:
5.0

The staff is excellent at this location. Also, the location is well stocked and always has equipment available.

Alan Van Saun 
Rating:
5.0

Customer did not leave a comment.

Edward Barnett 
Rating:
5.0

Customer did not leave a comment.

Daniel Herman 
Rating:
5.0

The front desk crew at this location is great. I have used numerous Uhaul locations in the past and this is by far the best!

Alan Van Saun 
Rating:
5.0

Customer did not leave a comment.

David McComb 
Rating:
5.0

Customer did not leave a comment.

ALYSON HIGGINS 
Rating:
5.0

Customer did not leave a comment.

Travis Starr 
Rating:
5.0

Customer did not leave a comment.

myron ellett 
Rating:
5.0

The staff and the truck were absolutely incredible! I have used UHAUL numerous times in the past and have appreciated the customer service every time.

CHRISTIAN BOWERS 
Rating:
5.0

U-Haul Mt Laurel always has the equipment we need. And the staff is friendly, knowledgeable and helpful.

Michael Rubright 
Rating:
5.0

Customer did not leave a comment.

Hugo Alonzo 
Rating:
4.0

Customer did not leave a comment.

ERIN COUTTS 
Rating:
3.0

We arrived after hours and did the online check in with photos. Everything went fine until we had to leave the keys in the Dropbox but we couldn’t find the dropbox. There was a picture online but we couldn’t find the box. We had to call customer service at 10:30 pm to find out that there is no box. There’s an opening high up in the window next to the door that we had to drop in the keys It was rather confusing. Overall though the establishment looked nice but we didn’t deal with anyone there. The woman at customer service on the phone was wonderful - very helpful in researching where to find the key return.

Stephen McCarrick 
Rating:
5.0

Customer did not leave a comment.

Alan Castro 
Rating:
5.0

Customer did not leave a comment.

hisham alfaqih 
Rating:
5.0

Customer did not leave a comment.

Michelle Lemasney 
Rating:
4.0

Customer did not leave a comment.

Jennifer Strode 
Rating:
5.0

Customer did not leave a comment.

denise patrick 
Rating:
5.0

Customer did not leave a comment.

Coleen Spector 
Rating:
5.0

The team was easy and nice to work with.

Brian White 
Rating:
5.0

Great customer service. Dan, the assistant manager is a real credit to this company. He guided me through this process. I would recommend U-Haul for a hitch installation without hesitation.

Marge McGinley 
Rating:
5.0

Great service, very friendly crew!

Jim Poskus 
Rating:
5.0

This was the easiest part of our rental experience.

Robert Coles 
Rating:
4.0

Customer did not leave a comment.

Steven Meyers 
Rating:
5.0

Customer did not leave a comment.

Gregory DeFusco 
Rating:
5.0

Thanks guys

Adam Elias 
Rating:
5.0

Customer did not leave a comment.

Lemuel Basa 
Rating:
5.0

Quick but patient with us

James Flattery 
Rating:
5.0

Customer did not leave a comment.

Wayne Wishart 
Rating:
5.0

Customer did not leave a comment.

Jonathan Jaeger 
Rating:
4.0

Customer did not leave a comment.

Trisha Vezirian 
Rating:
5.0

Personable, friendly help, explaining use of the hitch. Highly recommended.

David McComb 
Rating:
5.0

Customer did not leave a comment.

Philip Ware 
Rating:
5.0

I don’t think there’s anything I could recommend at this time seems I’ve been having a very good and pleasant time renting at this location. Everyone’s very polite courtesy, I have no complaint.

sidney mashaw 
Rating:
5.0

Customer did not leave a comment.

Alicha Reason 
Rating:
5.0

Customer did not leave a comment.

Samuel Rifkin 
Rating:
5.0

Customer did not leave a comment.

Alicha Reason 
Rating:
5.0

Very good experience. Fast and easy with no hazzle.

Dennis Metzcher 
Rating:
5.0

Customer did not leave a comment.

Peter McLoone 
Rating:
5.0

Customer did not leave a comment.

Gerald Fowler 
Rating:
5.0

Very friendly and helpful

Kevin Dashner 
Rating:
5.0

Customer did not leave a comment.

Robert Rusenko 
Rating:
4.0

Customer did not leave a comment.

Tawana Craig 
Rating:
5.0

Checkin was difficult due to computer issues I had made teservationnaheadvofbtime so I expected a speedier checkin

Celia Smith 
Rating:
5.0

Customer did not leave a comment.

Gabriel Lemus 
Rating:
4.0

Customer did not leave a comment.

CRISTINA IGNACIO 
Rating:
5.0

Customer did not leave a comment.

DAN SCOLA 
Rating:
5.0

Customer did not leave a comment.

STEVEN ROTHMAN 
Rating:
5.0

My trailer rental pickup and return were terrific. Thank you.

Stephen Bushey 
Rating:
5.0

The two men in the store were amazing super nice and engaging with us.

Tasha Nickollof 
Rating:
5.0

Customer did not leave a comment.

Baktybek Ordobaev 
Rating:
2.0

Staff trained better. Looking to help vs. skim some dollars from customers by saying the gas gauge is low and charge an additional $18. Customers are not dumb.

francis Adorno 
Rating:
5.0

Customer did not leave a comment.

Nicholas Postiglione 
Rating:
4.0

Everything was perfect. Check was fast. Staff was courteous, polite, and efficient.

cleelia brown 
Rating:
5.0

The gentleman helping me was outstanding. Friendly and full of info. Great experience

ROBERT SINGER 
Rating:
5.0

Everything was excellent

SAMUEL JOHNSON 
Rating:
5.0

Always excellent customer service and they go above beyond!

bobbie poller 
Rating:
5.0

The team member who helped me (Jared?) was super helpful and friendly.

MATTHEW VISCO 
Rating:
5.0

Customer did not leave a comment.

Marcello Festa 
Rating:
5.0

Nothing

Paul Colella 
Rating:
5.0

Customer did not leave a comment.

Jose Martinez 
Rating:
5.0

Staff was super friendly and helpful! Great experience and will use again next time we need a truck rental!

Patty Champon 
Rating:
4.0

Customer did not leave a comment.

Debora Steinerman 
Rating:
5.0

Great, fast service. The truck was looked over and I was on my way in no time!

Mae Fells-Flowers 
Rating:
5.0

Customer did not leave a comment.

TONIE TAYLOR 
Rating:
5.0

Customer did not leave a comment.

Angel Perry 
Rating:
5.0

Great service, easy convenient, just overall very happy with everything.

Charles Cook 
Rating:
5.0

Customer did not leave a comment.

Matthew Contrady 
Rating:
5.0

Customer did not leave a comment.

tina gonzales 
Rating:
5.0

Customer did not leave a comment.

Greg Sisolak 
Rating:
3.0

Hardly any gas in truck and check engine light was on, also 24/7 pickup is extremely difficult and I’m 37 with an IT background!

Norman Gerber 
Rating:
1.0

Given Oldest truck on the lot with less than a quarter tank of gas. PreOrdered a furniture dolly but upon pick up they didn’t have one. Inside of truck dirty with black grease smeared on walls. Got on the furniture and boxes and our clothes. Upon return the shops driveway was a sheet of ice and could barely park the truck. Was charged tolls without prior authorization to charge my bank account and was told I would receive correspondence for the balance first but you just auto charged without explanation or itemized receipt. Will NEVER use uhaul again!

Jordan henry 
Rating:
5.0

The location, the truck and the employee were great. I would return and recommend. My only complaint would be Uhaul’s deceptive advertised price of a rental verses the reality after mileage, gas, fees and insurance…certainly nowhere near $19.99 for a four hour rental.

Jane Griffin 
Rating:
5.0

Customer did not leave a comment.

JAMES HUDDY 
Rating:
5.0

Customer did not leave a comment.

Sudheer Reddy Yata 
Rating:
5.0

Customer did not leave a comment.

steven manera 
Rating:
5.0

My experience with U-Haul of Mount Laurel has been exceptional; The Staff is professional and courteous and they put forth effort to meet your needs in moving..

Derrick Henry 
Rating:
5.0

Customer did not leave a comment.

Eric Palm 
Rating:
5.0

Nothing. Everyone was very friendly and helpful!

john adamczyk 
Rating:
5.0

Great customer service and easy to use trucks.

Duquina Johnson 
Rating:
5.0

Nice job

Ugur Celik 
Rating:
3.0

Customer did not leave a comment.

Matthew Henley 
Rating:
5.0

Customer did not leave a comment.

Pallav Shah 
Rating:
5.0

Staff was very helpful and true professionals

DAVID RODRIGUEZ 
Rating:
4.0

Just keep up what your doing.

vicki tyson 
Rating:
5.0

I like this location because, unlike some smaller locations where truck rental is a side business, this location's only business is U-Haul and therefore services the trucks, has extended hours and always has an ample supply of trucks and supplies. The staff is attentive and my truck was clean, ready and seemed to be appropriately maintained, except perhaps the automatic transmission which was very slow and labored to shift. The truck was definitely showing its age and usage. I realize this is a truck, but it rattled and made so much engine noise in the cab that I couldn't hear my GPS or carry on much of a conversation with my passenger. Thankfully, this was a day rental because it would have made a longer move difficult. I don't fault this location for the age and mileage of the truck but U-Haul should invest more in updating its fleet.

Morris Ehrenberg 
No reviews have been submitted for this location.

Additional Services at this Location

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  • U-Box® Containers

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  • Trailer Hitches

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  • Propane

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