Customer Reviews for U-Haul of Middletown

5,318 reviews

1014 State Rte 35   Middletown, NJ 07748
(Located between New Monmouth Rd and Kings Hwy)

(732) 671-1102

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(732) 671-1102

1014 State Rte 35
Middletown, NJ 07748
(Located between New Monmouth Rd and Kings Hwy)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Remind us to bring our ez pass. Also engine was rattling but it’s over 100k. Probably needs servicing.

Terence Wall 
Rating:
4.0

Customer did not leave a comment.

Gregg Chase 
Rating:
1.0

here are my issues: 1.) when renting on the website, there were things I declined and they showed up in my checkout. If i didn't catch them, i would have been charged 2.) i did request an appliance dolly. when i picked up the equipment, there was no appliance dolly available. I was told they are on a first come first serve basis. 3.) we picked the truck up in the morning. Loaded it and tried to depart in the afternoon. When we tried to leave, the battery on the truck was dead. I jumped the truck and saw that the cab light was on. Clearly, the light was on when we picked up the truck and we didn't notice it since it was daylight. 4.) my wife picked up the truck for me. When I started driving, I immediately could tell that the truck had a bad tirod end or steering gear. It was a nightmare to drive.This was not the only mechanical problem. After making a turn, the truck was slow to straighted out. This is usually a sign that the steering is out of alignment. I have worked on cars for years and I know what I am talking about. 5.) We returned the truck after hours. I then get a bill mailed to me that indicates a $20 charge for dropping the truck off after hours. I did not see that charge pointed out anywhere when I completed the request for the truck. 6.) I called the manager to discusss these issues. I did receive a call back. However, I was told that he took the truck for a ride and felt there were no issues. He did say that I may have had issues, but he didn't I have rented many times from Uhaul in the past and I can easily say that this was the worst experience I have ever had. I wish you good luck if you rent from these folks in Middletown, NJ.

CARL FRANCOLINI 
Rating:
5.0

Customer did not leave a comment.

Patrick Palmieri 
Rating:
5.0

Customer did not leave a comment.

david heatherly 
Rating:
5.0

Customer did not leave a comment.

John Gagliano 
Rating:
5.0

Customer did not leave a comment.

ATANAS BOGDANOVSKI 
Rating:
5.0

Everything was great. The workers were very smart Knowledgeable and helpful. and helpful.

Donna Pedersen 
Rating:
5.0

Staff was very friendly of course I got the new guy but he was polite and we learned about hooking up and checking lights and breaks together. 5STAR

warren lay 
Rating:
5.0

Everything went very well as usual. I highly recommend U=Haul for vehicle and POD rentals. We have used this location for several years now and have always been very satisfied.

Philoip Ryser 
Rating:
5.0

Customer did not leave a comment.

Dakota Maye 
Rating:
5.0

Customer did not leave a comment.

Helen Skunca 
Rating:
5.0

Great customer service. Staff was friendly and very helpful.

David Sokoler 
Rating:
5.0

The truck was missing the knob to open and close the driver's window. The driver's sun visor was broken and dropped down in front of my face at every bump. And the gas was not full. They just told me to bring it back at the same level. Do I tell the attendant to just fill it to 7/8 of a tank? It was returned full. I would be appreciative of a response to my comments. Thanks

Mark Distler 
Rating:
4.0

Customer did not leave a comment.

Michael Mahon 
Rating:
4.0

Customer did not leave a comment.

STEFANIE CHENG 
Rating:
5.0

The young lady whose name beings with a C (sorry i can’t remember the name cause this was hours ago) was exceptional and she deserves a raise. Her customer service was top tier and yall need to hire more employees who have the patience and knowledge to deal with customers the way she does.

Daniel Siegrist 
Rating:
5.0

Amazing experience! Mike was so kind, patient and understanding. I had to switch and change and switch back my reservation …he was absolutely the best!! Thank you!!

Kaitlyn Hurley 
Rating:
5.0

The young lady who helped me was phenomenal. Very courteous and comfortable to talk with. I have worked with Ben Waldron many times in the past also and he has been a huge help to me.

DARLENE KISS 
Rating:
5.0

The woman ar the counter was great and very professional, thorough, and eficcient. I dropped my wallet in the lot drove home and she called me to say they found it. Thank you!

Michael Gruosso 
Rating:
5.0

Customer did not leave a comment.

Robert Bianchi 
Rating:
5.0

Customer did not leave a comment.

KATRELL ANDREWS 
Rating:
5.0

Excellent customer service and equipment was clean and well maintained

Craig Kiely 
Rating:
5.0

Customer did not leave a comment.

Stephen Tamburrino 
Rating:
5.0

Smooth.

Nicholas West 
Rating:
5.0

Customer did not leave a comment.

Nancy Yetka 
Rating:
1.0

They didn’t come out to inspect the van with me. Just given a key and told to walk out to parking lot F. I said the van has a big sign in the window. I was told Just put the Winshield sign behind the seat. Zackary was pleasant and knowledgeable.. His co worker knew nothing was rude and brushed me off. The van was dirty and seat full of pet hair. In the background was loud head banging music , what seem to be coming from the shop. I have used this Uhaul location many times, but yesterday was a bad experience . Upon returning the truck with a full tank of gas, I had to pull around the front exit, to back into the appropriate rental returns , someone left a parked truck blocking the other side of the building. .

Patricia Avallone 
Rating:
5.0

Customer did not leave a comment.

Louis Andrianos 
Rating:
5.0

Customer did not leave a comment.

Nikolas DeVito 
Rating:
5.0

Customer did not leave a comment.

Julie Gelinas 
Rating:
4.0

Very friendly and helpful in the Middletown location.

Kevin Fogarty 
Rating:
5.0

Customer did not leave a comment.

Tracy Bushnell 
Rating:
3.0

Every other truck was cleaned off and spotless but yet mine was the only one covered in snow!!

AARON ISAACSON 
Rating:
5.0

Customer did not leave a comment.

JAMES COULAS 
Rating:
4.0

Customer did not leave a comment.

Sherry Knapp 
Rating:
1.0

The associate behind the desk was not friendly or helpful. The men in the back were cursing. When I got in the truck it reeked of weed and cigarettes. The inside of the windshield was covered in a film making it hard to see out of. There wasn't any windshield washer fluid. Upon returning the truck, the same lazy associate was there and barely acknowledged my issues, did not apologize or seem to care. This was a very disappointing experience but I was on a tight time-line and could not go elsewhere.

Wendi Spitale 
Rating:
1.0

Train employees, the ones I had did not know what they were doing.i cant blame them but after all the years of using u haul

Patrick Connelly 
Rating:
5.0

Your team was awesome. Despite being really understaffed and busy, they took the time to install my hitch right when I came in. Really impressed! Give them commissions on the hitch installations!

Tara Traeder 
Rating:
4.0

The trailer I rented was full of leaves. It would help if these leaves were cleared before I rented the trailer. I used the trailer to transport mattreeses and a box spring and the leaves got on the mattress. I returned the trailer with the leaves still in the trailer. Unfortunately the next renter will have the same problem.

michael torambe 
Rating:
4.0

Customer did not leave a comment.

Doug Bixby 
Rating:
5.0

Customer did not leave a comment.

thomas flood 
Rating:
3.0

Although the manager of the location was helpful for the process, many questions that were important were incorrectly answered in regards to tolls and vehicle class among others and additional calls to the customer service number had to be made who provided the correct answers. Location managers should be trained in the product they are working with. As for the 15ft truck, it was picked up with many noted issues. There was tape all over the top of the windshield, paint chips, dings, huge dent on front bumper, I mean honestly I get it, it's a fleet moving truck, but Uhaul should have their one way vehicles in top notch condition. It was a bit of a turn off and put a bad taste in our mouths that it looked so poorly. It was apparent that the vehicle wasn't even checked by management or anyone there because the comment "I didn't know any of that" was said more than once. Uh, you should know the condition of your vehicles, especially one way ones! Nice people, but do better please.

Catherine Ferreira 
Rating:
1.0

Truck was not where it was supposed to be. We had to search the property in the rain. It wasn’t packed with supplies I requested so I had to go back out and bout it at a store. Took 40 mins to pick up truck and had to call customer service multiple times since store wasn’t open

Kristina Knapp Jack 
Rating:
4.0

My first time renting from Uhaul. It was such an easy transaction for me as a customer. Dominic was professional and courteous despite challenging situations. In a short period of time I could see was that it was a rainy day, system issues, busy day and time with trucks going in and out. Kudos and thank you to him.

EVA WEISSINGER 
Rating:
3.0

I always thought that it was mandatory that each person who rented a trailer clean out the trailer before returning it. When I got this trailer, it had mud, pine needles, Styrofoam pieces and was filthy, but it was all U Haul had for my immediate need to pick up a couch and mattress from Costco. I needed a 6 x 12. Once I got home with my items, I had to get a towel and wipe off all of my boxes and mattress plastic cover to get the mud off. Xavier, (from U-Haul) said, "It is because it has been raining and we can't get people to clean out their trailers". How about this idea, If a trailer comes back with mud and trash in it, how about U-Haul clean it up before they rent it out?? I love U-Haul and will continue to go back, but it was pretty nasty using this trailer. And, I personally swept out most of the mud before I returned it. Glenn

Glenn Jones 
Rating:
2.0

Have more competent staff members who are motivated to work. Only one employee working anytime I go and line is very long. I was given the wrong truck from the license plate I was texted prior to leaving Uhaul location. Luckily I caught the error. I picked the truck up at night. As an older female, I was not given any basic operating instructions. It was dark out and Cabin lights were off. I drove without noticing that I had to disengage Tow/haul button. Upon returning the truck the credit card system was not working properly causing a back up in customers waiting for service.

Helene Mitchell 
Rating:
5.0

great service, thank you!

Mikhail Smirnov 
Rating:
5.0

Customer did not leave a comment.

cristac ostafi 
Rating:
5.0

Customer did not leave a comment.

Thomas Bruno 
Rating:
5.0

always the best at this location

Jerry Dubleski 
Rating:
4.0

Customer did not leave a comment.

Chris Direda 
Rating:
4.0

Customer did not leave a comment.

RUSSEL CLARK 
Rating:
5.0

Xavier was very helpful and exceeded expectations in making sure the rental was safe to drive.

DeShaun Stewart 
Rating:
5.0

Customer did not leave a comment.

Jennifer Hartmann 
Rating:
4.0

Panel where the lights are inside the car was loose inside the cab. The vehicle also smelled pretty heavily of gas

SCOTT LOMBARDO 
Rating:
5.0

Customer did not leave a comment.

mike beslanovitz 
Rating:
5.0

Customer did not leave a comment.

Mark Bouthillette 
Rating:
5.0

great service, thank you!

mikhail smirnov 
Rating:
5.0

So efficient and easy to deal with !

ROBERT RUSCIL 
Rating:
3.0

Picking up and dropping off could not have been any easier. In this regard, my experience was great! The truck itself had a couple of issues. The visor on the driver side was broken so it could not be latched/secured in place. The driver side review mirror was loose so it would not stay in the position I needed for it to be used.

Todd Paige 
Rating:
3.0

Customer did not leave a comment.

James Gallagher 
Rating:
5.0

Nothing

stephen Tamburrino 
Rating:
5.0

the best uhaul in monmouth county

Jerry Dubleski 
Rating:
5.0

Customer did not leave a comment.

James Kidney 
Rating:
5.0

Called at the last minute, they accommodated me. Van was clean and new. Excellent customer service. Highly recommend the Middletown location

Craig Kiely 
Rating:
5.0

Customer did not leave a comment.

John Hilbert 
Rating:
3.0

U haul wasn’t clean when i got it and a little under a half tank of gas but im not complaining it served its purpose

Rosella Thompson 
Rating:
5.0

Toll usage is confusing

Brendan Bloom 
Rating:
3.0

Please make sure you have the equipment assigned. I tried to do online, but I had to go inside. The truck noted had been sold over a year ago. I tried to turn on the lights on the second truck and the dials pushed inside the dashboard. The third truck was fine. I didn't put enough gas in because I listened to 2nd truck instructions. That was on me. You can make sure that all controls work - Lights not working is unacceptable. I'd have been screwed if I didn't check them.

Tanya Moore 
Rating:
5.0

The overall experience was very poor. The reason is because the cargo van locked on me when I closed the door of the truck. I was forced to request roadside assistance and charged an exorbitant rate to have the truck unlocked. I request that this fee be waived because I was not informed of this possibility. Thank you

Patrick finnegan 
Rating:
5.0

truck was first rate and staff knowledgeable and attentive.

stephen schulz 
Rating:
5.0

Customer did not leave a comment.

Rob DAmico 
Rating:
5.0

Customer did not leave a comment.

Donald MILLER 
Rating:
5.0

Super friendly, courteous and efficient check in and return process.

Timothy Best 
Rating:
5.0

Agent was very friendly, helpful and efficient.

Bruce Taylor 
Rating:
4.0

Customer did not leave a comment.

Katherine Grady 
Rating:
5.0

Last minute need for a van, they pulled through with a well maintained van and great customer service

Craig Kiely 
Rating:
5.0

Customer did not leave a comment.

Brian Benjamin 
Rating:
5.0

Anthony at the counter got me out quickly

Home land develo Farkouh 
Rating:
5.0

Experience was smooth and easy

Robert Marcus 
Rating:
5.0

Customer did not leave a comment.

Connor Hughes 
Rating:
5.0

Fast, easy pick-up. Reasonable prices.

Kara Luce 
Rating:
4.0

Nice guys.....prompt service. When they were in the wrong they took care of it. Make sure products are in stock prior to appointment :)

Guy Eckert 
Rating:
5.0

Customer did not leave a comment.

JIM CARBONE 
Rating:
3.0

Customer did not leave a comment.

Gary Sfraga 
Rating:
3.0

Please let people know that their vehicle will not be available until the reservation time, I was waiting out in the cold.

EVA KRAUSE 
Rating:
5.0

Customer did not leave a comment.

JAMES HERRO 
Rating:
5.0

Customer did not leave a comment.

Brian Stark 
Rating:
5.0

Customer did not leave a comment.

PATRICIO BELTRAN 
Rating:
5.0

Customer did not leave a comment.

marek szymczak 
Rating:
5.0

Customer did not leave a comment.

Colin Powers 
Rating:
4.0

Pickup broke down….owe me reimbursement on my credit card. Have to rent another truck to complete job I started but couldn’t f8nish

Jim DeSocio 
Rating:
5.0

Customer did not leave a comment.

margaret kinsella 
Rating:
5.0

Customer service was excellent. They went above and beyond to accommodate me

Craig Kiely 
Rating:
5.0

There isn't anything needed to improve. I experienced great work and excellent communication. Dominic's (not sure of spelling) skill was only outperformed by his consideration while doing the task. He called a couple of times during the process to make sure I was ok with where to place the device in the car among other things. As a beginner in hauling a trailer he answered all of my questions and gave me great advice on where to get other things I needed that U Haul didn't have. Great work ethic and great customer service. Highly recommended.

Sebastian Ellis 
Rating:
5.0

Great service at this location

ROBERT RUSCIL 
Rating:
4.0

The local dealer told us they had 3 trailers but they were all for local usage. None for 1 way rental. We called the main u haul number and they arranged the 1 way at the same location.

bill lashovitz 
Rating:
4.0

Customer did not leave a comment.

Tariq James 
Rating:
5.0

Very happy w the overall experience.

lawerence yetman 
Rating:
5.0

Customer did not leave a comment.

Ulises Lopez 
Rating:
5.0

The Manager in Middletown is amazing. He and his staff are extremely helpful.

Randolph Stout  |  Overall Experience 
No reviews have been submitted for this location.

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