The staff is wonderful. They always try to accommodate us even when it is last minute.
Wiliam D- Michigan MI
- Madison Heights
- 48071
Customer Reviews for U-Haul of Madison Heights
300 E 11 Mile Rd
Madison Heights,
MI
48071
(Near I-75)
(Near I-75)
Services at this Location:
Contact Us
300 E 11 Mile RdMadison Heights, MI 48071
(Near I-75)
Services at this Location:
Office Hours
- Mon-Thur: 7 am–7 pm
- Fri: 7 am–8 pm
- Sat: 7 am–7 pm
- Sun: 9 am–5 pm
- Free towing inspection
- Propane pay at pump
- Propane exchange
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
- Overall Rating:
- Rating:
- 4.0
Customer did not leave a comment.
Roger S- Rating:
- 5.0
Customer did not leave a comment.
Michael P- Rating:
- 5.0
Customer did not leave a comment.
CHRISTOPHER M- Rating:
- 5.0
Customer did not leave a comment.
Alan J- Rating:
- 5.0
Great staff
Nilajah A- Rating:
- 5.0
The cargo van was mostly clean but the back still had some dirt and stuff on the floor when I picked it up. Wasn’t fully swept. Plus entire van also smelled like sh*t cause the last person that had it was probably transporting a lot of maneuver. Plus they gave me a van that had airbag sign on it that keeps popping up which the workers already know about but doesn’t seem to be doing anything about it because when I brought it back I told the guy and he said “oh yea that keeps coming up”
AMY H- Rating:
- 5.0
Customer did not leave a comment.
John S- Rating:
- 5.0
i HAD AN APPOINTMENT AT 8AM FOR A HITCH INSTALL, I WAS GOING TO LEAVE MY VEHICLE THERE AND GO TO WORK, BUT JOSH WAS ABLE TO DO THE JOB AT 7A! I DIDN'T HAVE TO LEAVE IT THERE AND I MADE IT TO WORK ON TIME!
mike d- Rating:
- 5.0
Customer did not leave a comment.
ALI M- Rating:
- 5.0
Customer did not leave a comment.
JAMES D- Rating:
- 5.0
Everyone at this location are very helpful and nice
Jill p- Rating:
- 5.0
Customer did not leave a comment.
Steven S- Rating:
- 4.0
Customer did not leave a comment.
Karen J- Rating:
- 4.0
Good job
Rollin B- Rating:
- 3.0
I bought a mattress cover when I reserved my uhaul online. Was not given the mattress cover and was told they would refund me for it. I did not receive the refund.
Meagan B- Rating:
- 5.0
Customer did not leave a comment.
Alexander I- Rating:
- 5.0
Customer did not leave a comment.
Kevin C- Rating:
- 4.0
Customer did not leave a comment.
Jordan B- Rating:
- 5.0
Keep doing what you are doing 👏
Howard s- Rating:
- 5.0
Alsom
Jeffery S- Rating:
- 4.0
Customer did not leave a comment.
Kip C- Rating:
- 5.0
I have used this Madison Heights U-haul location several times. It's easy to get to and always has the equipment I need.
Joseph M- Rating:
- 5.0
Customer did not leave a comment.
Ralph o- Rating:
- 5.0
Customer did not leave a comment.
Dan R- Rating:
- 5.0
Customer did not leave a comment.
Bradley R- Rating:
- 5.0
Customer did not leave a comment.
DANIEL A- Rating:
- 5.0
Customer did not leave a comment.
Nasim A- Rating:
- 5.0
Everyone at this location is extremely friendly and knowledgeable. They made everything very easy for me. It was a great experience. I highly recommend it!
Maggie J- Rating:
- 4.0
The location is a little chaotic for finding the right truck, was told basically to walk the lot which was a surprise. The employee did immediately offer to find it for me though.
Charlie S- Rating:
- 1.0
The chain was broken, and the tow dolly was extremely loose and un-tightened. My car almost slipped away.
antonio H- Rating:
- 5.0
Customer did not leave a comment.
Levi I- Rating:
- 5.0
The employee at u-haul that assisted me was very knowledgeable, helpful and efficient.
Stefani H- Rating:
- 4.0
The staff was very friendly and helpful.. made for a Great Experience.
BRANDON R- Rating:
- 4.0
Customer did not leave a comment.
Debra B- Rating:
- 5.0
They were amazing as well.. So welcoming, professional and I felt like family..
LAVERNE W- Rating:
- 5.0
Customer did not leave a comment.
Mark I- Rating:
- 5.0
Customer did not leave a comment.
David L- Rating:
- 5.0
Customer did not leave a comment.
Robery T- Rating:
- 5.0
Very quick dropoff, no trouble.
Meliss O- Rating:
- 5.0
Customer did not leave a comment.
Thomas G- Rating:
- 5.0
Customer did not leave a comment.
Michael S- Rating:
- 5.0
Caleb was very helpful.
Cathy L- Rating:
- 5.0
Customer did not leave a comment.
Nicholas J- Rating:
- 4.0
Trucks transmission is clearly on its way out. This should be out for repair…instead of in service. Why wait for a renter to get stranded and inconvenienced before repairing it???
Gwen F- Rating:
- 5.0
Customer did not leave a comment.
Ryan K- Rating:
- 5.0
Customer did not leave a comment.
Brett M- Rating:
- 5.0
Customer did not leave a comment.
Derek M- Rating:
- 5.0
Customer did not leave a comment.
Andrew F- Rating:
- 5.0
I was referred to the location and will refer others
Debbie B- Rating:
- 1.0
The truck was clean. But the vent fan didn’t work. In the middle of winter. The wheel alignment was off so bad that it was terrifying to drive. I brought the van back before close, by about 5 minutes I’ll admit. Still, before close. The signage stated to stay in the vehicle and someone would be out to help me. I sat there for 10 min till I saw everyone leaving and getting in their cars. Honestly I would have been fine if someone had just said “sorry were closed” but to just walk out and ignore my existance was so rude. After an extremely hard day of helping a friend move when everything went wrong I had to sit a cry for a minute before I could start doing the online drop off. The day started at 745 with me attempting to acquire my reserved truck and after struggling to get the app process to work, I spent 20 min on the phone to be told no one actually assigned me a truck and I needed to go to another location. Which I did. I spent another 20 min trying to get the app to work and then another 20 or so on the phone with people who sounded like they were put out just having to answer my call, to be told I still was not assigned a truck. By now the original location was open and I went there and got a truck. So 910 I am finally in my truck with the movers I paid for sitting around for an hour. I should be refunded at least the first hour of the movers time. All in all a horrible experience.
Sarah C- Rating:
- 5.0
Customer did not leave a comment.
Thomas B- Rating:
- 5.0
Nothing Perfecttion
Lawrence B- Rating:
- 4.0
The location was large and convenient. The trailer itself was poorly maintained. The tongue mechanism that actuates the brakes was incredibly rusted, which produced a lot of noise as well as questionable braking results. There were times where I felt the trailer brakes weren’t functioning at all. I’ve been a U-Haul customer in the past, but this is the first time I’ve used your double axle trailers. I will not be renting one of these trailers again.
Luis C- Rating:
- 5.0
Customer did not leave a comment.
lynn s- Rating:
- 5.0
Customer did not leave a comment.
Jeff A- Rating:
- 5.0
Service and location were fantastic. Truck was trash. Alignment wasn't right and the check engine light was on. Would rent from here again because I know they aren't their trucks, but might turn around and ask for a different one next time. Overall opinion of uhaul is definitely lower now, though.
Tyler L- Rating:
- 5.0
The employees were very helpful
Brendan C- Rating:
- 5.0
Customer did not leave a comment.
John S- Rating:
- 5.0
Stay as you are wonderful:)
Lamotta Z- Rating:
- 5.0
Robert and the team were very helpful and the actual cost was within $4 of the quote
Cody R- Rating:
- 5.0
Nothing. Every time I have been in there in the last year, everyone has been fantastic. 11 Mile & John R is my go to for U-Haul trucks.
Frank S- Rating:
- 4.0
Was great. Even though I turned in truck early they were very helpful and greeted me outside. Very friendly will definitely use them again
Desmond M- Rating:
- 4.0
Customer did not leave a comment.
ERIC R- Rating:
- 3.0
I was initially given a truck with 1/8th of a tank of gas. The entire front windshield was also cracked!
RENELLA T- Rating:
- 5.0
Customer did not leave a comment.
Kenneth S- Rating:
- 5.0
Customer did not leave a comment.
Frank F- Rating:
- 5.0
Drop off was fast and easy. Customer service was great!
Deidra V- Rating:
- 5.0
Customer did not leave a comment.
Barry g- Rating:
- 5.0
Customer did not leave a comment.
Andrew D- Rating:
- 5.0
Customer did not leave a comment.
Peter C- Rating:
- 5.0
Customer did not leave a comment.
Madison H- Rating:
- 5.0
Customer did not leave a comment.
Andrew D- Rating:
- 5.0
Customer did not leave a comment.
Lawrence H- Rating:
- 5.0
When I went to return the uHaul truck to the selected designation, I was informed that 100 Kearsarge, Laurium, MI 49913 does not accept uHaul vehicles during the winter. So I had to drive it to a different location, and walk home in 0 degree weather. Also, why did I have to drop the trailer at one location, and then drop the truck at a different location, only to be turned away?
Shawn C- Rating:
- 5.0
Customer did not leave a comment.
Elric K- Rating:
- 3.0
Thank you for sending the survey. The staff I met during check in and drop off were very courteous and professional. The store was well staffed. The primary reason for my Average rating is the van I rented was not clean. The back of the van had a left over large cardboard box covering the floor of the van, which was littered with dirt and some fragments of a mattress from the last person who used the van. In addition, the cabin of the van had trash under the seat, the gas tank was not full, and the radio was at full blast when I started the vehicle. Simply said, it appears that the rental van was returned without a proper cleaning and reviewed to ensure the van was ready for the next renter. My suggestion to improve the experience for the next customer is to ensure that vehicles returned are properly cleaned and reviewed by your team prior to renting to another customer. When I rent again, I will choose a different U-Haul location based on this experience.
James S- Rating:
- 3.0
Customer did not leave a comment.
Brian B- Rating:
- 5.0
Customer did not leave a comment.
Jeremy D- Rating:
- 5.0
Customer did not leave a comment.
Michelle H- Rating:
- 5.0
Customer did not leave a comment.
Eric B- Rating:
- 5.0
Customer did not leave a comment.
Tina S- Rating:
- 5.0
None. Great Experience. The staff is very professional.
Srikanth R- Rating:
- 5.0
Rob, who helped us with our pick up paperwork and truck pick up was extremely courteous, helpful, affable and humorous. He made the rental process easy and fast. He gave good advice, and we would recommend him to anyone needing a truck rental. We would not hesitate to rent from Rob and his Madison Heights location in the future.
Jennifer W- Rating:
- 5.0
Customer did not leave a comment.
Christian-Oliver A- Rating:
- 1.0
Was not told I had a time to drop off just a date. Got charged $40 on xmas eve drop off for dropping off late.
Dana A- Rating:
- 5.0
Customer did not leave a comment.
Garie G- Rating:
- 5.0
Customer did not leave a comment.
Chris H- Rating:
- 5.0
Customer did not leave a comment.
skylar c- Rating:
- 5.0
Nothing. Everything was perfect. Seamless and smooth.
RANDALL W- Rating:
- 5.0
Customer did not leave a comment.
Kevin C- Rating:
- 5.0
Customer did not leave a comment.
Anton W- Rating:
- 5.0
Friendly, and fast. No problems for a short rental.
Janice M- Rating:
- 5.0
The folks running the inside of the facility were extremely kind and helpful. Definitely will use this location again the next time I need a truck.
BRANDY J- Rating:
- 5.0
Customer did not leave a comment.
Daniel F- Rating:
- 5.0
Very nice staff checking in and out, simple with app and fair pricing!
DARREN L- Rating:
- 5.0
Very satisfied with this rental experience. Won't hesitate to rent here again if need arises.
Jerry W- Rating:
- 5.0
Nothing!!! You guys were perfect
William W- Rating:
- 5.0
Great experience. Service was knowledgeable and quick. The entire process of renting the truck took 5 minutes.
Kevin T- Rating:
- 5.0
Customer did not leave a comment.
Frank FAdditional Services at this Location
-
Moving Trucks
We have the largest selection of new trucks!
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Trailers & Towing
Our cargo and utility trailers start at $14.95!
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Moving Supplies
We sell hundreds of products to make moving easier!
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Trailer Hitches
U-Haul is North America's #1 hitch installer!
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Propane
Propane service delivered straight to your door!
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Trucks for Sale
We have the largest selection in the industry!