Customer Reviews for U-Haul Storage Of Lynnwood

6,596 reviews

19130 Hwy 99   Lynnwood, WA 98036
(**Limited on site Parking**, Just One Block North of 196th Street)

(425) 775-3619

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(425) 775-3619

19130 Hwy 99
Lynnwood, WA 98036
(**Limited on site Parking**, Just One Block North of 196th Street)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

The Employees were very helpful

Deborah T. 
Rating:
4.0

Customer did not leave a comment.

Karen M. 
Rating:
5.0

Customer did not leave a comment.

Tammy R. 
Rating:
5.0

Customer did not leave a comment.

jessica Z. 
Rating:
5.0

Customer did not leave a comment.

Linda W. 
Rating:
5.0

Getting the truck was easy. Returning it was a serious pain. We got it with half a tank of gas, drove 27 miles and put $5 worth of gas in. The guy working there kept arguing about the gas gauge - fortunately we took a photo before leaving AND had the gas receipt. He grumbled about how U-Haul might want to charge us more. Seriously?

John W. 
Rating:
5.0

Great experience!

curtis H. 
Rating:
4.0

Staff reading the mileage was unfamiliar with retrieving from the car display. A small issue. Overall very pleased with the service.

John D. 
Rating:
3.0

The app was shit

Nadeem K. 
Rating:
5.0

Customer did not leave a comment.

Jonathan S. 
Rating:
5.0

The team there was friendly, helpful, patient and AWESOME!

Julie F. 
Rating:
5.0

Customer did not leave a comment.

Cleaven R. 
Rating:
5.0

Customer did not leave a comment.

Ricky C. 
Rating:
5.0

Good, very good

Mohamad A. 
Rating:
4.0

Customer did not leave a comment.

Ronald S. 
Rating:
4.0

This location is not 24 hours. I could not pick up at 8am, my time, or drop off after the location closed.

John L. 
Rating:
4.0

Customer did not leave a comment.

eung L. 
Rating:
1.0

fucked up man they tried to scam me fr fr

shubham K. 
Rating:
5.0

Excellent!

Eun K. 
Rating:
5.0

It took me a while to figure out how to operate the windshield wipers (user error) but everything worked seamlessly and the employees were very friendly.

Katy B. 
Rating:
4.0

Fix the truck before renting it out

Timothy B. 
Rating:
5.0

Customer did not leave a comment.

DANIEL H. 
Rating:
5.0

Bill Ruffin was the best !

RICHARD B. 
Rating:
5.0

N/A

Jim E. 
Rating:
4.0

Customer did not leave a comment.

Stuart R. 
Rating:
5.0

Customer did not leave a comment.

Hao L. 
Rating:
5.0

Very friendly and great customer service

Makenzie B. 
Rating:
5.0

Excellent place and people to do business with, So friendly and one lady that checked me in said Will the manager is GREAT. Keep up the good work. John

JOHN J. 
Rating:
5.0

This is the most well run U-Haul I have ever rented from. They are consistently great.

Brad K. 
Rating:
4.0

Customer did not leave a comment.

Neal C. 
Rating:
5.0

Customer did not leave a comment.

Trevon G. 
Rating:
2.0

customer service in front desk they are awful they didn't help me. I call customer service and they find a truck in the same location but when I went in there the first time they said that they didn't have nothing available in five minutes later I went back in and I told him that I have a truck then didn't believe me didn't wanna help me and I give him my reservation number for them to believe me the guys in the back they were really nice and helpful with me when I took back the truck

DAVID A. 
Rating:
5.0

Great service overall, the people are very friendly and helpful. There is not much to improve. I would recommend this location to all the people I know.

Chatree H. 
Rating:
5.0

Customer did not leave a comment.

Christine I. 
Rating:
5.0

Customer did not leave a comment.

Joseph C. 
Rating:
5.0

Your personal working at this location are Some EXCELLENT PEOPLE. Need m

JOHN J. 
Rating:
4.0

Customer did not leave a comment.

chanho J. 
Rating:
5.0

Excellent customer focused service.

R Stewart B. 
Rating:
5.0

Great experience as always!!

Mara V. 
Rating:
5.0

Customer did not leave a comment.

Brian H. 
Rating:
5.0

Not much, the people servicing us today were great

Sam S. 
Rating:
5.0

The service was amazing, very friendly and helpful! 🤩🤩🤩

Alexxander V. 
Rating:
5.0

Customer did not leave a comment.

anita M. 
Rating:
5.0

Morning opening crew were not helpful. Rude. Stoned. Had arrangements to pick up van early, before 7:00AM. Manager approved the day before for early pickup. I informed the opening crew of said arrangement @ 6:30 AM. They purposefully made me wait while they ate, played on their phones laughing and chuckling about making me wait till 7:00AM. I had already reserved and had my info on file, but they made me go through the ringer to get the van and go. Completely unprofessional, and unaccommodating. I was told I would get a receipt in email. Never received it! I like the place due to my past experiences with Amber and William, but hard pressed to go there again after that experience.

Carl L. 
Rating:
5.0

Customer did not leave a comment.

Gary D L. 
Rating:
5.0

Absolutely a fantastic move. Entire staff was customer service oriented and offerred tips and ideas to make the move experience 1st class. Having rentaed from multiple Penske and U-Haul locations around the country, this location is by far the best. Owner is professsional and encourages input to insure that the service exceeds expectations.

Marshall P. 
Rating:
5.0

Customer did not leave a comment.

Jim L. 
Rating:
5.0

Nice customer service

ERMIAS T. 
Rating:
5.0

Customer did not leave a comment.

Kyle K. 
Rating:
5.0

Customer did not leave a comment.

Anita C. 
Rating:
5.0

Perfect! Everything went smooth and everyone was awesome! Great location as well. I'll be renting from there again 🤗

Veronica W. 
Rating:
4.0

Customer did not leave a comment.

Ron R. 
Rating:
5.0

There are several U-Haul outlets in the area, and this is far and away my favorite. The staff is always friendly, courteous, and helpful. The vehicles are well-maintained and pickup and drop-off is always no-muss, no-fuss. This will be my go-to U-Haul as long as I live in Edmonds.

Steven C. 
Rating:
5.0

Customer did not leave a comment.

Daniel H. 
Rating:
5.0

Customer did not leave a comment.

Kyle Z. 
Rating:
5.0

As always a great experience, thank you to the team for all their assistance. And super friendly service.

Mara V. 
Rating:
5.0

Customer did not leave a comment.

Franklin S. 
Rating:
5.0

The owner went out of his way to make sure the trailer worked for me, going as far as testing my wiring harness when the lights on the trailer didn't work as expected. Fantastic friendly service.

Vlad K. 
Rating:
5.0

The staff was wonderful and went out of their way to help me out.

BRIAN C. 
Rating:
5.0

Customer did not leave a comment.

Nick P. 
Rating:
5.0

Gentlemen who helped me with hookup had great sense of humor, very helpful with smile and very professional. He is great asset to your company. Thanks

NAUNIHAL B. 
Rating:
5.0

Customer did not leave a comment.

Adam M. 
Rating:
5.0

Great service William is great as was the other gentleman whose name I did not get.

WILLIAM T. 
Rating:
5.0

Customer did not leave a comment.

Hailey P. 
Rating:
5.0

Customer did not leave a comment.

Rick O. 
Rating:
5.0

Easy online booking, confirmed and clean and ready for pickup the next day. Friendly checkin and check out.

Mary D. 
Rating:
5.0

Customer did not leave a comment.

PAMELA C. 
Rating:
5.0

Sterling chaps!😁

akheem A. 
Rating:
5.0

William is top notch - great guy and helpful staff

Sean Q. 
Rating:
3.0

The gentleman who hooked up the trailer told me that my hitch was too low. When I mentioned that I had rented 3 times before with this setup and nobody said this too beche began to berate me and say it was too low and he shouldn't be hooking up the trailer & I should get a riser. I didnt mind him telling me it was too low, it was how he was telling me & wouldn't stop talking about it. During the course of the rental one of the trailer chains came loose & I had to adjust it. I will chose another location so as not to deal with this representative again

WARD J. 
Rating:
5.0

Customer did not leave a comment.

michael E. 
Rating:
5.0

Customer did not leave a comment.

Dean S. 
Rating:
5.0

Customer did not leave a comment.

Christian S. 
Rating:
5.0

Customer did not leave a comment.

Randa Z. 
Rating:
5.0

Customer did not leave a comment.

Maria C. 
Rating:
5.0

Excellent service and very helpful. Even helped me prior to store hours. I will make sure everyone knows that this is the ONLY place to rent your U-Haul.

ALLEN O. 
Rating:
5.0

Nothing! Shop is clean and organized. Employees are very friendly and super helpful. Truck ran great. Entire experience was seamless.

Kristin S. 
Rating:
5.0

Keep Mr. William Ritter as the manager. He is by far the BEST manager I've ever met at any U-Haul. Works hard. Pleasant demeanor. Always goes out of his way to help.

WALLACE C. 
Rating:
5.0

Staff (William) was super friendly and helpful!

Theresa R. 
Rating:
3.0

Customer did not leave a comment.

Sam M. 
Rating:
4.0

Due to snow back door/shutter was jammed. Took forever to open.

Akash S. 
Rating:
5.0

Everything is excellent whenever I use their equipment they have been efficient I recommend them to anyone very excellent attention 👍

ever M. 
Rating:
5.0

Nothing, you were fantastic! Friendly customer service when picking up!

Wendy W. 
Rating:
5.0

Customer did not leave a comment.

Travis H. 
Rating:
5.0

Customer did not leave a comment.

elise H. 
Rating:
5.0

Ultra friendly staff, highly recommend renting and or returning to this location

Todd L. 
Rating:
5.0

Customer did not leave a comment.

Amer J. 
Rating:
5.0

Customer did not leave a comment.

DANA D. 
Rating:
5.0

Customer did not leave a comment.

Robert B. 
Rating:
5.0

Customer did not leave a comment.

Gideon K. 
Rating:
5.0

The owner was so friendly. He made the process so easy and was very helpful. Everything was clean. I'll definitely be back.

Tia T. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

All the guys I worked with today were extremely helpful, courteous and friendly. I would 100% recommend this store. I have used them in the past with the same positive experience!

Marlys B. 
Rating:
4.0

Customer did not leave a comment.

James S. 
Rating:
5.0

Customer did not leave a comment.

Deron D. 
Rating:
5.0

Super nice guy took the truck back. He was quick & funny. No one likes moving but that was an awesome experience all around. Thanks Uhaul!

Tiki W. 
Rating:
5.0

William went over and beyond with his customer experience.

Siddarth R. 
Rating:
1.0

They don't have the truck ready moved me to 3 different locations

Ahmed H. 
Rating:
3.0

First time we used them they were great. This time the guy that waited on us was lazy. Our truck had less than a quarter tank of gas, the inside of the back was dirty, and we had to go out and find the truck ourselves while the guest checking in next to us had his brought up To him. Same size same needs. The manager was wonderful when we returned but her should fire the fat jerk that checked us in. His customer service sucked.

Kim M. 
Rating:
5.0

No problems. I was quite pleased at the great services I received. Thank you Uhaut 8th

Glenda P. 
Rating:
5.0

Customer did not leave a comment.

Chelbijean K.  |  Overall Experience 
Rating:
5.0

This is the most friendly and knowledgeable store in the business!!!!!

JASON P.  |  Overall Experience 
Rating:
5.0

The staff is super friendly!

Caroline B.  |  Overall Experience 
Rating:
5.0

Deanna was courteous, friendly, knowledgeable and ALL the other qualities of a Prossional.

KYLE M.  |  Overall Experience 
Rating:
3.0

This location does not provide deliveries for U-Box, and charged the moving help to rent a trailer which we had to reimburse them in cash for instead of using the card we had on file.

Ashley P.  |  Overall Experience 
Rating:
5.0

Great experience. Everybody was helpful and courteous. Look forward to working withyou again. Thanks

KYLE M.  |  Overall Experience 
Rating:
4.0

Arriving early after being shipped x-country, our U-box with its contents was secured in a shipping container on site thus keeping it dry. The crew set up our car to tow the U-box on a trailer.

David G.  |  Overall Experience 
Rating:
5.0

Excellent all around experience with our move with U-Haul.

Gordon or Carol W.  |  Overall Experience 
Rating:
5.0

My experience from moving east coast to west was seamless using uhaul u box. Their customer service was excellent and friendly and with all those miles absolutely NOTHING was broken or damaged.

marci c.  |  Overall Experience 
Rating:
5.0

Great help. Fast, efficient, and very helpful.

JAMES H.  |  Overall Experience 
Rating:
1.0

Very disorganized, very unhelpful, not sure if I'll ever see the uBox make it to brooklyn that I stored my stuff in since they seemed completely incompetent.

jason p.  |  Overall Experience 
Rating:
5.0

Very good customer service. Thank you!

Marks K.  |  Overall Experience 
Rating:
5.0

Supportive, efficient, helpful, courteous

CHERYL M.  |  Overall Experience 
Rating:
1.0

I got a UBox and talked with the employee there who said to let him know when I was finished to ship it. Came back and he box had shipped prior to me being finished. The box was going 3500 miles away

daniel h.  |  Overall Experience 
Rating:
3.0

This is 2nd u box move. dates confirmed in emails do not match what the stores have. The employees at the uhaul sites had limited skill on the software program and had to call other sites.

Lynda F.  |  Overall Experience 
No reviews have been submitted for this location.

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