Customer Reviews for U-Haul of Lakewood

6,417 reviews

11748 Pacific Hwy SW   Lakewood, WA 98499
(On the corner of Bridgeport and Pacific Hwy SW **NO ONSITE PARKING**, EXIT 125 OFF I-5)

(253) 582-1956

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Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(253) 582-1956

11748 Pacific Hwy SW
Lakewood, WA 98499
(On the corner of Bridgeport and Pacific Hwy SW **NO ONSITE PARKING**, EXIT 125 OFF I-5)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

France B. 
Rating:
3.0

Good value, and staff attitude - which I will return for. It was concerning however that the associate did not know how much the trailer would rent for (until booking/paying for the rental). Also, he did not connect the safety chains which (after I connected and drove with them) fell off as I was untrained on how to connect properly.

Collin G. 
Rating:
5.0

Great service from Tacoma to Vancouver and back to Lakewood, Evertices was so helpful and kind.

KEVIN H. 
Rating:
3.0

It seemed a little disorganized, and the front door was broken

Jeryl O. 
Rating:
5.0

Customer did not leave a comment.

SHIRLEY ANN C. 
Rating:
5.0

Lance was great. Not only did he handle the intake, processing, installation, and final sale of my trailer hitch, he also provided excellent customer service throughout the entire process. I have time and experience in a similar field, as well as a military background, and recognize the potential that this young man has. I doubt that his long term plans involve years of installing trailer hitches for U-Haul, so I would suggest that your company incentivise him properly to stick around before another business discovers him.

jerry G. 
Rating:
3.0

Customer did not leave a comment.

LaShunda H. 
Rating:
5.0

Customer did not leave a comment.

Jaziel M. 
Rating:
2.0

Cab smelled like smoke, told the employee, didn't do anything about it. Was told I could drop off in Federal Way when I picked the truck up, went to the Federal Way location and was told it would be $3,000 if I wanted to drop-off at that location. So had to drive back to Lakewood which made me go over the miles I wanted.

Francesco H. 
Rating:
5.0

Daniel was extremely helpful with assisting me with a last minute dilemma. Very much appreciate his service.

Rita R. 
Rating:
5.0

Customer did not leave a comment.

Jilian E. 
Rating:
5.0

Customer did not leave a comment.

THOMAS O. 
Rating:
3.0

I was charged for a extra day and 40 miles even though I did not request this. I will be pursuing a refund for the $43 and odd change.

Robert B. 
Rating:
5.0

The truck looked like it hadn't been used in months , the headlights didn't seem very bright, the bed of it was leaking inside on the front passenger side in the corner. I was t aware of it until taking boxes out that ended up tearing down the side from the water. It was loud and a rough ride. I've never had any complaints when renting from uhaul, but this one I definitely would not feel safe if I was traveling even an hour away. Since I was only going down the street I dealt w it rather then the time it would take to switch out. But the rest of the process and customer service was great and fast. Which I do appreciate!

Rachel M. 
Rating:
5.0

Customer did not leave a comment.

Patty L. 
Rating:
5.0

Customer did not leave a comment.

Michael R. 
Rating:
4.0

Customer did not leave a comment.

curtis L. 
Rating:
5.0

En general el vehiculo estaba muy bien muchas gracias

jacob P. 
Rating:
3.0

Some were for people to park. There is not enough room in the store for people to stand in build line goes out the door. Place is short staffed so things take way longer then they should . Overall staff did the best that they could for amount of people it had. I'd only go back because hrs are earlier then other U-Haul stores

kevin L. 
Rating:
5.0

Nothing keep up the Good Job.

ANGIE R. 
Rating:
5.0

More staff on site. It seemed like the two people working were working hard but they were being overwhelmed by the amount of business.

Jacob C. 
Rating:
5.0

The staff treated me excellent, the wait time both picking up and returning was minimal and hassle fee.

Donald P. 
Rating:
4.0

No need for improvement...

James D. 
Rating:
4.0

Customer did not leave a comment.

Sam C. 
Rating:
5.0

Customer did not leave a comment.

Roy P. 
Rating:
1.0

Poor customer service.

Peggy Lynn S. 
Rating:
5.0

Customer did not leave a comment.

Pil J. 
Rating:
5.0

Customer did not leave a comment.

PETER I. 
Rating:
5.0

Customer did not leave a comment.

Howard I. 
Rating:
5.0

Customer did not leave a comment.

Juventa V. 
Rating:
1.0

Stop rushing the customers and allow room for questions and concerns. My experienced yesterday felt rush and customer service was very poor

Vu N. 
Rating:
5.0

Uhaul rep who helped me initially was nice and offered refund upon return

Mandy K. 
Rating:
5.0

Being able to drop off trailer at another location would've been super convenient

ANDREW K. 
Rating:
2.0

While, the staff practices great customer service but kinda aloof. The equipment is lacking. I rented the 9" Van and it was completely filthy And smelt horrible. Thwre was standing water in the back which looked rusted. Had I not been on a time crunch, I would have returned it.

Marquis D. 
Rating:
5.0

Need an easier way to connect if you need to extend the time

Matthew A. 
Rating:
5.0

Customer did not leave a comment.

robert L. 
Rating:
5.0

Excellent service....

Lance W. 
Rating:
2.0

There is no clear parking at all and it's a very chaotic parking lot. I arrived at my scheduled drop off time and was told they had no idea how to check me in or if they needed any paperwork or anything and they'd call me if there were issues when the tech comes in. If you don't have someone there who knows how to operate the facility, they should at least be calling someone who does. My hitch was installed and my wiring harness left completely free hanging with the housing that should have been mounted to the bumper and I was told to “tuck it under the bumper or do whatever I wanted to with it.” For the cost of parts and instal, this should have been done as part of the service. I had to then go and buy my own parts and install a housing on my bumper myself to properly fix the wiring/plug. I will be following up with customer support because it's outrageous that I paid as much as I did for this result.

Sarah C. 
Rating:
3.0

I am disappointed with the service received today. The vehicle was returned on time to the location that it was picked up from. Due to staff changes within the company I was charged a fee of over $200.00 for a returned the wrong location fee. After I called and had that corrected I was then charged for an additional day of service even though it was returned on time to your location.

William C. 
Rating:
5.0

Very good service

ALBERTO A. 
Rating:
5.0

Excellent service from a very knowledgeable/courteous young man Brayden K. Thank you. Superb customer experience

Byron N. 
Rating:
1.0

Customer did not leave a comment.

Saida G. 
Rating:
4.0

Nothing. Everything went smoothly.

Philip E. 
Rating:
2.0

Customer did not leave a comment.

Jerrie C. 
Rating:
1.0

Horrible customer service, they gave me the truck half tank and when I returned it they claimed it was full. Charged me 42 for 4 gallon of gas.

Jocelin F. 
Rating:
5.0

Customer did not leave a comment.

Andrew R. 
Rating:
5.0

Customer did not leave a comment.

Francisco L. 
Rating:
5.0

This location is very busy and would benefit from additional staff to expedite sales and vehicle returns.

Micheal H. 
Rating:
2.0

Customer did not leave a comment.

Sophearak H. 
Rating:
4.0

Customer did not leave a comment.

Jenni D. 
Rating:
4.0

Customer did not leave a comment.

Timothy J. 
Rating:
1.0

Customer did not leave a comment.

tina J. 
Rating:
5.0

Keep the customer service higher

Solomon H. 
Rating:
1.0

No rear tie downs on 16 foot car trailers, also was promised $50 if I'm not guaranteed a trailer. $50 was not received. Poor customer service, had an appointment at 6:45pm. I was having trouble getting my payment method to go through, and they refused to let me pay after it took a few minutes to get everything figured out. At that point it was 6:54pm and uhaul closes at 7pm, employee stated “there was nothing he could do tonight”

Johnnie Q. 
Rating:
5.0

Very helpful staff and actual hitch technician gave supportive advice and information.

Diane C. 
Rating:
5.0

Customer did not leave a comment.

BETTINA C. 
Rating:
5.0

Nothing, you were fantastic! Friendly customer service when dropping off!

Wendy W. 
Rating:
5.0

Customer did not leave a comment.

KEVIN F. 
Rating:
5.0

Customer did not leave a comment.

Maria H. 
Rating:
4.0

Fix the drop off website

Banji B. 
Rating:
3.0

Provide customer parking option.

LAURIE ANN S. 
Rating:
5.0

Customer did not leave a comment.

Haley F. 
Rating:
3.0

The truck had a giant gash in the Passenger side of the truck, and the Passenger door was a challenge to close But the truck was clean and smelled like it was freshly cleaned.

Katrina B. 
Rating:
5.0

Customer did not leave a comment.

Gaylin H. 
Rating:
5.0

Customer did not leave a comment.

Ronald T. 
Rating:
5.0

Customer did not leave a comment.

David Garza D. 
Rating:
3.0

The U-Haul that we had rented from had been burglarized and the U-Haul that we wanted had its gas tank punctured so they had to try and find us a new one which they did within the hour which was great but then because we had so much stuff we had to make two trips and they charged us over $900 it was ridiculous because of the mileage it's not unlimited when they tell you it's Unlimited it's not

ROBERT T. 
Rating:
5.0

Excellent service always

Matthew V. 
Rating:
5.0

Customer did not leave a comment.

DEIDRA J. 
Rating:
1.0

Customer did not leave a comment.

Alice D. 
Rating:
3.0

No parking onsite. Fuel was only 1/4 and had to be returned as such due to high theft in area. Inaccurate fuel efficiency numbers provided made this hard to return “at 1/4”. You had to constantly monitor level that lagged real levels making an already difficult day harder. Consider full tanks with locking caps. Staff at the facility was awesome.

Russell B. 
Rating:
5.0

Wipe clean the dust in the cabin, otherwise everything is ok

JOHN G. 
Rating:
3.0

Customer did not leave a comment.

Leena P. 
Rating:
5.0

Excellent experience

Andrew R. 
Rating:
3.0

Would recommend based on location and ease of renting. We rented (signed and paid) and then I needed to run and grab my husband and they wouldn't let me take the keys so I had to go back in and wait in line to get them when we came back. I thought this was odd. While very nice, the gentleman behind the counter smelled strongly of tobacco, it was off putting. Getting into the vehicle, the check engine light was on. I went back in they said it was nothing to worry about… the truck nearly stalled several times and this was stressful. Thinking the check engine light was something to be concerned about. Overall it was fine, we got our couch moved. Nothing to write home about. I appreciate that they were quick. $1.29 a mile feels like a really crazy price when I am also re-filling the gas tank at the end. Will be looking for other options in the future.

Kate R. 
Rating:
5.0

Customer did not leave a comment.

shannon F. 
Rating:
5.0

Customer did not leave a comment.

Michele H. 
Rating:
5.0

Customer did not leave a comment.

Seth K. 
Rating:
5.0

Customer did not leave a comment.

FRANCIS M. 
Rating:
5.0

Customer did not leave a comment.

PETE A. 
Rating:
5.0

Very fast and courteous drop off service - outstanding.

Lawrence N. 
Rating:
5.0

Very satisfied. I will be a returning customer

Matthew V. 
Rating:
5.0

Great customer service and provided all the options available for my move.

Gaelle K. 
Rating:
3.0

Parking should be available on site. Asking customers to run across Pacific hwy is NOT safe!

Christine L. 
Rating:
5.0

Customer did not leave a comment.

Dale S. 
Rating:
2.0

I was charged for gas, however I added gas before dropping off. I have photos of before and after gas gage levels.

Carl G. 
Rating:
5.0

Customer did not leave a comment.

abel V. 
Rating:
5.0

Super friendly and helpful

Jessica C. 
Rating:
5.0

Customer did not leave a comment.

Robert S. 
Rating:
5.0

Customer did not leave a comment.

Kurt N. 
Rating:
2.0

I booked the truck on phone and a confirmation number was sent by text message. When I sent my crews to pickup the truck around 1pm but only to find out that there was no truck allocated to me. I sincerely got very inconvenienced and the who process became very expensive.

SEBERINA G. 
Rating:
3.0

Customer did not leave a comment.

ANTHONY S. 
Rating:
5.0

Customer did not leave a comment.

Andrew C. 
Rating:
4.0

Customer did not leave a comment.

Utahna S. 
Rating:
4.0

Be sure to let the customer know the size of ball needed to tow a trailer. I arrived with my RV hitch. Ball too big.

john C. 
Rating:
4.0

Customer did not leave a comment.

Michael V. 
Rating:
5.0

Thanks, great service and help.

Chris C. 
Rating:
5.0

Fantastic service!

joseph G. 
Rating:
5.0

More Then Two Person Working On Weekends …

ROBERT S. 
Rating:
4.0

There was only one employee at the location trying to help multiple people. While she did the best she could, she was overwhelmed and I do not believe she was safe being there by herself.

Scott T. 
Rating:
5.0

The staff was really great. They made it easy and less stressful!

sierra s.  |  Overall Experience 
Rating:
3.0

The wait lines were so long seemed like total chaos. My wife and I were trying to download our ubox. Was told it was ready showed up waited 30 minutes to have access to it.

Christopher S.  |  Overall Experience 
No reviews have been submitted for this location.

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