Customer Reviews for U-Haul of Kirkland

11,481 reviews

12000 NE 85th St   Kirkland, WA 98033
(E 405 Exit 18)

(425) 822-4134

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Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(425) 822-4134

12000 NE 85th St
Kirkland, WA 98033
(E 405 Exit 18)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Quick and friendly service - thank you!

Kim Pilcher 
Rating:
4.0

Customer did not leave a comment.

Peter Hartmaier 
Rating:
5.0

Customer did not leave a comment.

Rickie Brown 
Rating:
5.0

Don’t use such heavily scented products to clean. The smell gave me a headache

Katrina Koleto 
Rating:
1.0

They overcharged me

Marcel Cunanan 
Rating:
4.0

Great staff and efficient quality service - Thank you

Brandee Warren 
Rating:
5.0

Quick quality work communication was excellent as well. Best hitch install in my experience.

Jay Roe 
Rating:
5.0

Customer did not leave a comment.

Divya pal singh yaduvanshi 
Rating:
1.0

Despite bringing the vehicle back at the designated fuel gauge market listed on my contract and given to me on delivery Lu was still charged for fuel refueling. This is a dishonest practice and the branch hasn’t responded to my inquiry and request for a refund despite providing photo evidence. Do not use after hours drop off at this location

Ahmed Saruhan Karademir 
Rating:
5.0

The two person morning crew was really on top of it, all things considered. Fast, courteous, and no complications.

Jade Minear 
Rating:
4.0

Customer did not leave a comment.

Charles Wu 
Rating:
5.0

Super friendly and professional, thanks for making something so stressful an easier process.

Rachel Gilbert 
Rating:
4.0

Customer did not leave a comment.

Paul Marzolf 
Rating:
3.0

Customer did not leave a comment.

brian collins 
Rating:
4.0

The woman who helped me was very professional and thorough, even when I had forgotten one of theater’s I needed to do.

John Zemlin 
Rating:
4.0

Customer did not leave a comment.

Lydia Ennis 
Rating:
5.0

We had the greatest experience with the group ..!!! Ms Shauna and Mr Tyler were super responsive and kind… Bravo to great service…!!!! Thank you

Miltiadis Exarhou 
Rating:
5.0

Always great customer service at this location

Ryan Turok 
Rating:
5.0

Customer did not leave a comment.

David Dennis 
Rating:
5.0

I was greeted and on my way in minutes! Courteous service.

chip perrault 
Rating:
5.0

Customer did not leave a comment.

Karimali Maknojia 
Rating:
5.0

Customer did not leave a comment.

Gates Stephens 
Rating:
1.0

Make sure it’s clean in back,make sure cargo light works,head lights were very dim.

MICHAEL SANDERS 
Rating:
5.0

Great customer service! Thank you!

Stephen Vajdik 
Rating:
5.0

Outstanding and very friendly and helpful service. What a great bunch of people I highly recommend them.

Eva Lombard 
Rating:
5.0

The gurl tat helped me was on her own in a busy store. She was friendly and got me through the process fast. Very nice with great customer service! The movers, Ishi and the other one from BBT Movers were great. They were quick and careful. Took direction well wihout any attitude. Which is a nice change. There are a lot of movers so down on women and don't hesitate to say so. Ishi was great. Thanks for making moving this couch pleasant.

Stephanie Burns 
Rating:
4.0

Saturday morning was slammed with pick ups and drop offs. 45 minute experience due to understaffing. Not acceptable but not the staffs fault. They worked well and efficiently under extreme pressure. Van served its purpose but the floor mats were dirty and it needed a vacuuming in the back. Suspect you were doing quick turn arounds with no vehicle maintenance.

David Bourree DC DACS 
Rating:
5.0

Customer did not leave a comment.

William Dunlap 
Rating:
5.0

Customer did not leave a comment.

Howard Lee An-Ha Yeh 
Rating:
5.0

Best customer service!

Bernadette Dayton 
Rating:
5.0

Staff was great. Pleasant, helpful, went out of their way to make renting a truck easy and a positive experience

Lori Vandever 
Rating:
3.0

I had spent time checking in online before the reservation but it didn’t seem to speed up the process in the store at all. Wish that pickup experience would have been smoother. Despite the rush of customers at the time, the associate that helped me was nice and helpful

Aaron Mell 
Rating:
2.0

The pickup took 90 Minutes, which impacted the full day plan and people at home waiting around for one hour. Will not recommend to anyone to rent a truck from this location on Saturday.

Iqbal Singh 
Rating:
5.0

The job isn't complete yet, the hitch recepticle is crooked. John says he will order me another one, but thus far he's been great!

Bradley VANVECHTEN 
Rating:
5.0

After hour dropp off was very confusing. Instruction available asked to download the uhaul app, but what happened was using the app was impossible to dropp off the vehicle. What is the problem, I don't know, but I couldn't find anything in regards to dropping off the vehicle. It seems that I had to have the app prior to renting the vehicle. As a result I spent over 45 minutes in the dark in the cold trying to figure out but no luck. I finally remembered I used the website few years ago to do so. That way worked very quickly. This was a major inconvenience.

Anis Beyzaee 
Rating:
5.0

Customer did not leave a comment.

John Niendorf 
Rating:
5.0

Customer did not leave a comment.

Colleen Anastasiou 
Rating:
5.0

Customer did not leave a comment.

keuk yang 
Rating:
5.0

Customer did not leave a comment.

Valentin Kitov 
Rating:
5.0

Process was quick and easy.

Christopher ONeill 
Rating:
5.0

Friendly staff

Benjamin Glass 
Rating:
5.0

courteous staff

MARY HANKE 
Rating:
4.0

Experience was very good, drop-off process was very easy, pick-up process was also very easy but took a while (but was still no problem). Online booking experience was also good and I was pleasantly surprised to be offered all the different options; the furniture pads that I rented were very helpful, and though I didn't need movers or storage I still appreciated the offer.

Victoria Au 
Rating:
5.0

Customer did not leave a comment.

MATTHEW ROBERTS 
Rating:
3.0

Pleasant customer service. However, fee quote was inaccurate. Actual fee was almost double the fee initially quoted. The company has "fine print" in its contract and charges $20 extra for extra hour dropoff. This was not disclosed to me and seems ridiculous in any event.

David Kleiner 
Rating:
5.0

Customer did not leave a comment.

Soheil Sahraei 
Rating:
5.0

Customer did not leave a comment.

Robert McConnell 
Rating:
3.0

The parking situation is bad. Either get a lot for people to park their cars, or make it very clear that there is no parking onsite. There is no street parking in the area, so it doesn’t make sense to tell customers “please find street parking.” This is my main complaint.

Melissa Corning 
Rating:
5.0

I appreciated the friendly, efficient service. Great job!

Philip Nelson 
Rating:
5.0

Just keep up the great service.

ESMAIL SULEMAN 
Rating:
2.0

40-minute wait to pick up the truck because UHaul accepted too few employees for too many deliveries. The afternoon before my pickup, I was informed by a call center agent who was anything but trained that my scheduled pickup location had been changed by UHaul without giving a reason. As a result, I had to rearrange movers and my appointments. The truck had >100k miles on it and was outdated. Overall, a really poor customer experience.

Werner Leibrandt 
Rating:
5.0

Fast and friendly place very helpful. always come back to this location .

Sylvester Alejo 
Rating:
5.0

Customer did not leave a comment.

Amanda Greer 
Rating:
4.0

Helpful staff and efficient operation.

Derek Moulton 
Rating:
5.0

Customer did not leave a comment.

Linda Roddis 
Rating:
4.0

Customer did not leave a comment.

Doug Ricard 
Rating:
5.0

Customer did not leave a comment.

william dobbins 
Rating:
5.0

Well for me is the best store this people is very fast and friendly thanks for all 5 🌟

CARLOS ROMEO 
Rating:
5.0

This location saved me from a scheduling snafu at another place. Still got me taken care of, very professional!

Andy Jordan 
Rating:
5.0

Everyone that helped me was great, facilities were great, and the truck was good.

Allen Pedroso 
Rating:
5.0

Customer did not leave a comment.

Hakizimana Etienne 
Rating:
5.0

The front desk staff, Especially Taylor were great.

Howard Stein 
Rating:
4.0

Customer did not leave a comment.

Mark Harris 
Rating:
3.0

Vehicle provided with less fuel than registration said. Slow electronic checkout system, even when just buying accessories.

Brendan Thompson 
Rating:
5.0

Customer did not leave a comment.

Joel Rojas 
Rating:
4.0

The gas tank was not at its Full level as indicated verbally and on the gauge. When I refilled I spent about $15.00 which was more than it needed as I only used the truck for 7 miles all around. Company needs to check each customer’s gasoline fuel up receipt to confirm that they filled the gas tank to the top.

Elizabeth Batin 
Rating:
4.0

Customer did not leave a comment.

Heather Ponder 
Rating:
5.0

Everyone I dealt with was so friendly and professional. I had an issue where I mistakenly thought the gas meter was incorrect on the paperwork. The U-Haul employee was super gracious and helpful in the matter and we quickly got things figured out. Thank you for a great rental experience.

Gabriella Aguirre 
Rating:
5.0

Customer did not leave a comment.

Jack Sikma 
Rating:
3.0

I reserved a utility dolly in advance, but none was available at the location.

Yuchi Zhang 
Rating:
4.0

Customer did not leave a comment.

Dean Lee 
Rating:
5.0

The staff was very nice at this location. The excellent rating is because of the pleasant staff behavior. The truck was not clean

Mradul Modi 
Rating:
5.0

Customer did not leave a comment.

Thomas McGrath 
Rating:
5.0

Customer did not leave a comment.

Markus Hain 
Rating:
5.0

Customer did not leave a comment.

Mark Daniels 
Rating:
5.0

Thank you for the timely service and recommendations on the correct type of adapter hardware to make my bike rack fit perfectly!

Cady Dannemiller 
Rating:
5.0

nothing - You were great

BOBBI MEINS 
Rating:
5.0

Customer did not leave a comment.

BOB VERES 
Rating:
1.0

They didn’t have the furniture dolly I needed for my move. It’s not the location, but the company.. don’t offer the Dollie’s as an option if you can’t provide them. My move decisions were based of there being a dolly available.

Natalie Brown 
Rating:
5.0

Customer did not leave a comment.

Dinesh Kannadath 
Rating:
5.0

Staff was great Kind, courteous, personable, and professional

Adam Townsend 
Rating:
4.0

Customer did not leave a comment.

Stanislav Sukhanov 
Rating:
5.0

The crew at Rose Hill are diligent, well-trained and friendly. Three rentals in one week and I would never go anywhere else (except; I now live 40 miles away, so...)

Roger Clarke-Johnson 
Rating:
5.0

I only have great things to say about both the Kirkland, WA U-Haul and the Phoenix, AZ Shadow mountain. Super friendly and helpful staff, trucks are in good condition and clean. I’ve driven 10’, 15’ and 26’ trucks between AZ and WA loaded with all of our belongings and none of the trucks have ever failed me.

Emanuel Rivera Aleman 
Rating:
5.0

Had HUGE problems with U-Haul operations during my rental and was told that they can’t rectify any issues in house and that I had to contact the legal department. Was charged an extra day fee when both front tires went flat on my truck, resulting in my not being able to drive it to return it!! Was told someone would be coming to fix the issue and instead they sent someone to come repossess the truck and they refused to let us get our remaining items out of it and they made me rent the truck again just to be able to get the items!!! TERRIBLE

Gregory Wineke 
Rating:
5.0

5 stars, I selected this location based on the reviews, having had less than ideal experiences at other locations. I was greeted when I arrived by a kind employee. The service was on time and faster than expected. Everyone was great, 10/10 would recommend this location.

Steve Henderson 
Rating:
5.0

Great service by the crew Sat Jan 27th!

Vassil Bakalov 
Rating:
5.0

Customer did not leave a comment.

Neil Mefford 
Rating:
5.0

Customer did not leave a comment.

John Mabbott 
Rating:
5.0

Easy, friendly, and convenient location.

Atishi Bali 
Rating:
5.0

Customer did not leave a comment.

QUY DUONG 
Rating:
4.0

No good parking, in fact, bad parking. Not enough people working… 40 minutes to get checked out and get on my way.

Jesse Bornfreund 
Rating:
5.0

Customer did not leave a comment.

Richard Kraker 
Rating:
1.0

Poorly managed and unfriendly

Casmir Arockiara Antony Swamy 
Rating:
5.0

Customer did not leave a comment.

Tariq Qureshi 
Rating:
5.0

Customer did not leave a comment.

BRETT COWAN 
Rating:
4.0

Customer did not leave a comment.

RYAN ANTOLOCK 
Rating:
5.0

U HAUL was very flexible allowing me to make Reservation when I wanted, then cancel it and make it It again. Much appreciated for my situation. 😎

Douglas Nabors 
Rating:
5.0

Customer did not leave a comment.

Jiaming Zhao 
Rating:
5.0

Kirkland location busy doing online uhaul quiz and it was awkward asking them to stop to help me checkout return the uhaul truck.

Jennifer Knox 
No reviews have been submitted for this location.

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