Customer Reviews for U-Haul of Indio

6,401 reviews

83491 US Hwy 111   Indio, CA 92201
(@ GOLF CENTER PARKWAY)

(760) 347-8688

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(760) 347-8688

83491 US Hwy 111
Indio, CA 92201
(@ GOLF CENTER PARKWAY)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • habla español

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Excelente trato yuy rápido. Muchas gracias

Mauricio S. 
Rating:
5.0

Customer did not leave a comment.

Greg D. 
Rating:
5.0

Customer service was excellent and I was in and out quickly.

Joseph E. 
Rating:
5.0

Excellent cuatomer service

Gabriel P. 
Rating:
5.0

He was great, he even walked out to me as I was backing up. Checked things out, clicked his little computer machine and even help me unhook it. Great guy, he needs to be promoted!

Rico C. 
Rating:
5.0

Customer did not leave a comment.

Alberto D. 
Rating:
5.0

Great service! Great price! Thanx guys

Juan R. 
Rating:
5.0

The person on the phone was great as was the young lady at the counter and the young man that received the return. All was great. Oh and by the way the price was great. Thank you

Anthony R. 
Rating:
4.0

Fast and Easy. The only thing that I am marking it down for is its physical location in Indio, but otherwise, everything went very well and smooth.

Milan J. 
Rating:
5.0

they are always friendly

Luis C. 
Rating:
5.0

Everything went smooth and at a fair price..

Gene A. 
Rating:
5.0

Customer did not leave a comment.

Albert P. 
Rating:
4.0

Customer did not leave a comment.

Nancy S. 
Rating:
4.0

Customer did not leave a comment.

Sheldon H. 
Rating:
5.0

Customer did not leave a comment.

Trinidad A. 
Rating:
5.0

Super speedy return process! Way to go U-Haul!!

Marty C. 
Rating:
5.0

Staff is very helpful and efficient

jacer G. 
Rating:
5.0

Customer service is always great!

Melinda D. 
Rating:
5.0

You girls, refering to the Indio California Store off of Hwy 111, are the best. Everytime I get any rentals from there, the girls are multitasking, basically running the show. I say that with all due respect. I am a retired Marine and I know loyalty when I see it. A Job well done ladies. You have my RESPECT!!

Manuel A. 
Rating:
5.0

Customer did not leave a comment.

Alsatia M. 
Rating:
5.0

Fast, courteous and friendly.

Todd P. 
Rating:
5.0

Customer did not leave a comment.

Randy C. 
Rating:
5.0

Customer did not leave a comment.

Darren N. 
Rating:
5.0

Angel was very good and very professional.

Thomas A. 
Rating:
5.0

Very well trained employees

Danny G. 
Rating:
3.0

These guys are ok

Gary B. 
Rating:
5.0

Customer did not leave a comment.

Monique S. 
Rating:
5.0

Customer service in Indio was awesome, kind and generous with extra miles

DEANNE H. 
Rating:
1.0

Clean the truck. And check the tires. They gave me a truck that was not safe to drive. Them I had to wait like 3 or 4 hour for them to fix the tires. I'm super lucky I didn't flip over on the truck.

Amanda Z. 
Rating:
5.0

Customer did not leave a comment.

Darrell M. 
Rating:
5.0

Very efficient

Debra F. 
Rating:
4.0

Customer did not leave a comment.

CHRIS M. 
Rating:
5.0

Customer did not leave a comment.

Sonia F. 
Rating:
4.0

Customer did not leave a comment.

David K. 
Rating:
5.0

Customer did not leave a comment.

BRADLEY D. 
Rating:
5.0

Love this place. Great people always nice and very good customer service

Steven M. 
Rating:
5.0

Customer did not leave a comment.

Ed J. 
Rating:
5.0

Girl at drop off was very nice and friendly

Andrew E. 
Rating:
5.0

Customer did not leave a comment.

Charles S. 
Rating:
5.0

The first truck that I was given had the engine light on and I had to trade trucks, which was fine. The second truck however was a bit old, the panel below the steering wheel came out and the rubber around the door also came out.

Michael R. 
Rating:
5.0

The people were very helpful & friendly

Mike B. 
Rating:
2.0

They knew absolutely nothing about what the local scheduling manager promised me for a serious inconvenience upon pick up I was guaranteed an extra 200 miles, and a day of free rental. They charged me for 40 miles over and the extra day. This after all that was promised by the local scheduling manager in Pleasanton CA.

Gary B. 
Rating:
5.0

excellent service

Luis C. 
Rating:
5.0

Customer did not leave a comment.

James S. 
Rating:
5.0

The girl at the front desk was very helpful and polite. Just need 2 more of her.

Alfonso O. 
Rating:
5.0

Customer did not leave a comment.

Jennifer W. 
Rating:
4.0

Customer did not leave a comment.

David H. 
Rating:
5.0

Arianna very helpful, professional and knowledgeable of services and products available. Everything went well with move thanks to her and U-Haul.

Jessica L. 
Rating:
4.0

Not bill clients twice. Also fill up gas tanks so they can be returned that way. My truck was given at 1/4 tank. I drove 27 miles and put two gallons prior to return. Evidently that triggered a $50 charge which I might not have noticed if didn't appear twice on my credit card statement. With a call I believe situation corrected but took time and prevented my saying renting wasn't a excellent rating

Dan C. 
Rating:
5.0

Great people at both ends.

Rick O. 
Rating:
5.0

Enjoyable experience

Mark J. 
Rating:
5.0

Great experience. The drop off was quick and the gentleman the helped me was knowledgable and friendly.

SIDNEY B. 
Rating:
5.0

Customer did not leave a comment.

William K. 
Rating:
1.0

The passage seat belt did not work. This was the second truck they gave us because the truck they were set to give us they put a hole in the gas tank. Then we had to wait for another truck. Then our car trailer the ratchet straps were broken so we had to wait around for those to be replaced I just do not understand why the truck and trailer were not ready when a reservation was for at noon and then I called to say we're going to be late and so they put it for 2:00 and it still was not ready. But having a seatbelt not work from California all the way to Minnesota is very dangerous. I believe we should get a discount for this

TIFFANY F. 
Rating:
5.0

Customer did not leave a comment.

William B. 
Rating:
5.0

Customer service was excellent! Everything went smoothly and it was easy to use the vehicle. Thank you!

Anastasia V. 
Rating:
5.0

Customer did not leave a comment.

Alejandro A. 
Rating:
5.0

Efficient

Paul M. 
Rating:
1.0

The truck broke down on a California state highway after l traveling 90 miles of my 222 mile trip. There were no local services nearby & after sundown I was subjected to the dark, cold & windy desert weather with no food or restroom facilities. It took a total of 9 hours to finally get assistance & be towed to my destination at midnight. The staff at customer service & the tow company were very considerate & helpful, but the delay at management level was unacceptable. I incurred extra expenses due to the delay of my arrival & experienced emotional and extremely stressful frustrations due to the time frame involved resolving this issue. I am requesting a refund of my total payment & expenses incurred for this horrible xperience.

Catherine F. 
Rating:
5.0

Fast and easy, would definitely go back!

Jose C. 
Rating:
5.0

Customer did not leave a comment.

Mario A. 
Rating:
5.0

Customer did not leave a comment.

Jackson R. 
Rating:
5.0

excellent service

Luis C. 
Rating:
5.0

Customer did not leave a comment.

Anthony N. 
Rating:
5.0

Quick and excellent installation of my hitch.

Robert D. 
Rating:
5.0

Customer did not leave a comment.

JAMES R. 
Rating:
5.0

Customer did not leave a comment.

ron Y. 
Rating:
5.0

I would like to take the opportunity to thank Aryanna and Sylvia for helping my brother and I navigate through the challenge of moving from Juneau,AK to Indio, CA. Aryanna and Sylvia were pleasant , patientl, listened and followed through with assisting us with some unexpected issues. Thank you again for making us feel appreciated and valued as UHaul customers!!

RICHARD B.  |  First Impressions 
Rating:
5.0

Very quick service, well run location. Overall very nice people to work with. I rent from here about 6 times a year

THOMAS C. 
Rating:
5.0

Great customer service. A++

Daniel D. 
Rating:
5.0

Customer did not leave a comment.

Lawrence D. 
Rating:
4.0

Customer did not leave a comment.

John T. 
Rating:
5.0

Customer did not leave a comment.

Bob A. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL S. 
Rating:
5.0

Customer did not leave a comment.

James B. 
Rating:
5.0

Customer did not leave a comment.

Ruby R. 
Rating:
5.0

It was a great experience, excellent service.

nancy K. 
Rating:
5.0

Sales Person that helped me was quick, knowledgeable, and very helpful !

Len C. 
Rating:
5.0

Amazing people love this place

MILTON M. 
Rating:
5.0

Excellent customer service

Michael R. 
Rating:
5.0

Friendly and knowledgeable

Sams N. 
Rating:
5.0

Customer did not leave a comment.

DAVID C. 
Rating:
5.0

Customer did not leave a comment.

Brent S. 
Rating:
5.0

Keep up the great work!

John W. 
Rating:
5.0

Customer did not leave a comment.

Angel H. 
Rating:
5.0

Customer did not leave a comment.

OSCAR M. 
Rating:
5.0

Customer did not leave a comment.

juan O. 
Rating:
4.0

Nothing. Overall very good experience with UHaul.

Philip E. 
Rating:
5.0

Customer did not leave a comment.

Parastoo A. 
Rating:
2.0

The self -check out for the U-haul doesn't work. I had to get off and check in with a representative. She was really nice but i chose self check out for a reason. My check out online was quoted at $87 but when I went to check in with the representative I was quoted $93. She also quoted if I filled up the gas tank to 1/2 I could save $20 but that didn't seem correct because why should I fill up the gas , there should be enough gas for me to get to my destinations if I input where I was going in the system. The fuel tank was at 1/4 which seemed low for a trip that already had my predetermined mileage. Not even 10 miles into my trip my fuel drops significantly. I basically was forced to pump gas into the U-Haul because I was on E and hadn't even made it to my first destination. I had to pump gas forcibly. When I returned the U-Haul the tank was back to 1/4 of a tank of gas. And the representative told me I actually drove 50 miles so my grand total was $107 PLUS the gas I put in that I shouldn't have had to. if I am renting a U-Haul it should have enough gas to get to my destination. It's a rip off and something has to be wrong with these trucks . Never had something like this happen before with U-Haul. Disappointed and I took pictures of everything with timestamps to prove it.

Maritza R. 
Rating:
5.0

Love this location best one in Indio been coming here for years

Vaneza R. 
Rating:
5.0

Our Girl Scout troops thanks Manger, Arianna, for her assistance and support.

MICHAEL W. 
Rating:
5.0

Nothing ! Customer Service ladies were excellent!! Thank you!

KEVIN N. 
Rating:
5.0

Customer did not leave a comment.

Nykia P. 
Rating:
5.0

Booked online but very friendly staff Check in was quick and easy

Carlos B. 
Rating:
5.0

N/A

Danny C. 
Rating:
5.0

Customer did not leave a comment.

HOWARD H. 
Rating:
4.0

Customer did not leave a comment.

Timothy H. 
Rating:
5.0

Customer did not leave a comment.

Margie G. 
Rating:
5.0

angel is the best !!!

Mark C. 
Rating:
4.0

Customer did not leave a comment.

JoAnna D. 
Rating:
5.0

Super easy and convenient. We were in a pinch and when I found out there was storage on site, it relieved a lot of stress for my family. Storage is very large and easy to access. We love Indio uhaul! They have always been there for us when we needed a trailer and always very honest and helpful employees. Would recommend 100%! Oh and storage pricing... unbeatable!

MEAGAN M.  |  First Impressions 
Rating:
5.0

Super Great & Excellent Service!! Friendly & Professional Staff! Thank You So Much

Osvaldo M.  |  Overall Experience 
Rating:
5.0

ALWAYS GREAT SERVICE!!!!

Osvaldo M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Maria S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Osvaldo M.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

TIMOTHY M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jayne G.  |  First Impressions 
Rating:
5.0

Thanks

Neftale C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Theodore T.  |  Overall Experience 
Rating:
5.0

Daniel was very accommodating and went out of his way helping me with a storage unit. Truly appreciated.

Theodore T.  |  First Impressions 
Rating:
5.0

Even in bad weather conditions the staff were very friendly, professional, and courteous

Mike J.  |  First Impressions 
Rating:
5.0

Dan the Manager and his crew were very helpful and knowledgeable.

Charles L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

robert S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

frank s.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sabrina G.  |  First Impressions 
Rating:
2.0

Daniel, I gave you a call during your vacation because of one of your employees. What happened and how I was treated is unacceptable. However i came Saturday morning to clear up y storage. All the girls were extremely friendly amd professional. What a difference. Thank you.

Karine K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

frank s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

George Q.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Chris J.  |  Overall Experience 
Rating:
1.0

I reserved a storage unit online and surprised there was one available. Went to the facility after a long day of packing. I paid for the unit before even looking at it. We got to the unit and UHaul could not get “their” lock off. 3 employees have tried and myself included. They offered me a UBox and said yes your stuff would fit and after I paid for that and saw it. I just laughed. I got a refund on all the transactions hopefully. Spent 3 hours there and nothing was done. I give it to the staff for trying but I went over the miles on the rented truck what I was going to do looking for another storage unit. Very unhappy and spent more than what I was going to spend on miles, gas and my time. HOT TIP: make sure you look at the unit before you give them your credit card.

Chris J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Marijane H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Marijane H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

frank s.  |  First Impressions 
Rating:
5.0

Very helpful and friendly staff.

George Q.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Janice C.  |  First Impressions 
Rating:
5.0

Sean Corbin...absolutely amazing. Went above and beyond normal job duties. The manager (sorry, name escapes me) also was very kind and helpful. The store was slammed when i checked in but they both maintained positive, upbeat attitudes. Thank you so much, especially Sean for being so awesome. Sincerely, Michelle Fuller

Michelle F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

STEVEN D.  |  Overall Experience 
Rating:
5.0

Both of the girls working at the front office were extremely friendly, professional and helpful!!!

Christopher C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Matthew K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ty C A.  |  Overall Experience 
Rating:
4.0

Good place

dave t.  |  Overall Experience 
Rating:
5.0

From the first phone call to make our reservation until returning our rental, U Haul has been the best. We will always rent with you!!!! The two sisters in Indio helping us were super!!!

Darryl A.  |  First Impressions 
Rating:
4.0

This doesn't apply to me....A1Reliable movers picked up UBoxes to deliver to me ...I was never at facility myself

Patricia P.  |  Overall Experience 
Rating:
5.0

Best customer service especially driver who delivered and removed the pod. Seamless. Easy move. Thanks!

Mary H.  |  Overall Experience 
Rating:
5.0

Thank you

Dave J.  |  Overall Experience 
Rating:
2.0

Staff was helpful in person but trying to get ahold of them by phone was near impossible. I was promised many calls that I never received. It was a relief to be done with the process.

Nicole H.  |  Overall Experience 
Rating:
1.0

U box pick up No communication Box not available No way to contact directly Delivery company made to wait and waste time Poor experience overal

GLEN J.  |  Overall Experience 
No reviews have been submitted for this location.

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