Customer Reviews for U-Haul of Huntspoint

4,713 reviews

1365 Bruckner Blvd   Bronx, NY 10459
(Across the BP gas station by the "Draw Bridge" on Bruckner Blvd, No on-site parking available for customers during rental)

(718) 542-8877

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(718) 542-8877

1365 Bruckner Blvd
Bronx, NY 10459
(Across the BP gas station by the "Draw Bridge" on Bruckner Blvd, No on-site parking available for customers during rental)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Customer did not leave a comment.

charles temming 
Rating:
5.0

Good service and great customer service

EZEQUIEL REYES-CLASS 
Rating:
5.0

JUST KEEP UP THE GREAT WORK LADIES!!!!

Travis Rosario 
Rating:
5.0

General Manager Stephanie was great, provided great customer service and went above and beyond with making sure all my issues were solved before I left. Would recommend this location to everyone!!!!!!

Jonathan Price 
Rating:
5.0

Customer did not leave a comment.

christian japa 
Rating:
5.0

Customer did not leave a comment.

BARBARA MALDONADO 
Rating:
5.0

Customer did not leave a comment.

Jessica Figueroa 
Rating:
5.0

The customer service was wonderful and very helpful

Jasmine Rodriguez 
Rating:
5.0

Customer did not leave a comment.

Jose Jimenez 
Rating:
5.0

A space for customers to park their cars.

ADEWALEJ ADEBIYI 
Rating:
4.0

Though the vehicles were not well maintained (exterior) the inside was clean and decent. The staff was respectable and helpful.

Luz Colon 
Rating:
1.0

Customer did not leave a comment.

Angelina Spencer 
Rating:
5.0

Very professional

Ousman Tunkara 
Rating:
1.0

The customer service representative Leah, was very rude and unhelpful. Whenever i would ask for help or assistance she would screw up her face and tell me that the online site should tell me everything i need to know.. which to me is crazy. Because what are you there for if not to help the customers. She was also very rude to the other people i seen her assisting. Moral of the story is i would like for someone to reach back out to be based on her response

ROAN WILLIAMS 
Rating:
3.0

Customer did not leave a comment.

THOMAS SHEPPARD 
Rating:
1.0

Had to find my own truck asked about three or four times to find the truck. Go outside the gentleman was like unwilling to help finally was able to get my truck after other trucks were parked in front of it. Pay for a dolly last time and all the times I always rent from you all the doll is always in the truck I left I had to come back to get the dolly because it wasn't in the truck truck had numerous body damage with stickers on it and somebody damaged I didn't have stickers ask for stickers to replace on them they said they don't have any more stickers. Driving that truck was the most horrible thing the front suspension system was very very bad can I go past 45 mph on the highway without it shaking if it hits a bump it merges to the right very bad that vehicle should not have been on the road and the braking system was horrible

Arthur Gurley 
Rating:
5.0

Keep up the good work

Kevin Cullen 
Rating:
5.0

Customer did not leave a comment.

ROSARIO CRUZ ESTRADA 
Rating:
1.0

I rented a van, it was clean on the inside but not on the outside. But that was not really a problem. The van worked perfectly fine and I was able to use it and do my moving. However, the customer service was HORRIBLE!!! There was a male and a female. They both clearly didn't want to be there. They had a nasty attitude. They have absolutely zero knowledge about customer service. Bottom line, THET DON'T CARE!! They made me and my husband feel like we were bothering them. Every time we asked them a question the sucked their teeth. The guy even said to us "OMG you are making me work more." I literally bit my tonge because I really wanted to curse him out when he said that to us but I didn't. The female was eating Chinese food and texting on her phone on top of the counter right next to us. It was really a horrible experience. I would NEVER go back to the UHAUL on Bruckner blvd. I would never recommend this location to any of my family members because I wouldn't wanted them to go through the same horrible experience that my husband and I went through. UHAUL please be more careful and selective when you are hiring people for you company. Otherwise, these lazy, unprofessional and repulsive people will continue making you lose business.

NORMA G 
Rating:
5.0

Nice behavior

NURUSSAMAD CHOWDHURY 
Rating:
5.0

Muy bien

SOSIMO DIONISIO FIGUEROA 
Rating:
5.0

Customer Services was Excellent.

DAVID MCGRIFF 
Rating:
1.0

I was accused of leaving the van dirty and that is how they gave it to me dirty and they charge me a $25 fee

CARLOS BURGUERAS 
Rating:
5.0

Customer did not leave a comment.

Al Montes De Oca 
Rating:
4.0

Customer did not leave a comment.

IBRAHIMA GUEYE 
Rating:
5.0

Customer did not leave a comment.

Norma Lisbett 
Rating:
5.0

Customer did not leave a comment.

SANTIAGO ROMERO ALAMEDA 
Rating:
5.0

My whole experience was very good, very friendly girls, however you could use more help on the early shift, the only girl I saw was very helpful and efficient running around solving issues.

MISAEL ORTEGA 
Rating:
5.0

Customer did not leave a comment.

NARENDRA RAMDIHAL 
Rating:
4.0

Customer did not leave a comment.

Charon Francis 
Rating:
5.0

Just great

DAVID RODRIGUEZ 
Rating:
3.0

Make sure all the charging sysytems in the car works . Driving to GA with no USB ports working or cigarettes lighter working is beyond wild !

KEITH L JOHNSON II 
Rating:
5.0

The staff was very friendly, professional & knowledgeable about their equipment. This location was also very well stocked, I’ve seen stuff here I hadn’t seen in other locations. Would recommend to Anyone!

angel rosario 
Rating:
5.0

Customer did not leave a comment.

Samuel carrasquillo 
Rating:
4.0

Customer did not leave a comment.

Jennifer Perez 
Rating:
5.0

Customer did not leave a comment.

DENIS FLYNN 
Rating:
5.0

Customer did not leave a comment.

SHELTONL PITT 
Rating:
5.0

It's a good, economical service and very easy to apply

Williams Ramirez 
Rating:
4.0

The lady that was working on Saturday was alone and it was very busy, I was there for an hour. She was very nice and professional. However, there should be more employees behind the counter. I did everything online a week before I picked up the van and still had to do checkout while there, it shouldn’t take one hour to go pick up a rental, especially when it’s all done online. Uploaded credit card, drivers license, etc. the lady was very nice and the van was clean! Thank you!

Pamela Sanzaro 
Rating:
5.0

Customer did not leave a comment.

Alexander Zapata 
Rating:
1.0

You need parking for your customers! I am 71 years old and I had to stumble down the highway to park a considerable distance away! This is dangerous for anyone but especially for an elder female! I was not happy! Other than that, the facility was clean and the agent was competent.

DEBORAH HARRIS 
Rating:
5.0

Thank you Shaquana for your prompt & courteous service. Also, a special thanks to you Lee!

JEFFREY S. HUNTER 
Rating:
4.0

I was skeptical at first but I went ahead with the transaction and I was blown away by the service I got from start to finish. I love the return process very much

Lesly A Marin 
Rating:
4.0

Great service I feel the miles is a bit high 1.99per mile

JONAS HIERRO 
Rating:
3.0

Morning worker (young lady) was amazing and very helpful/ afternoon shift need improvement in communication skills, and need not to have an attitude.

Cherell Blackledge 
Rating:
5.0

Customer did not leave a comment.

TYRONEW JR HARRIS 
Rating:
3.0

I believe and understand that the company should not train its personnel better or should make a better selection of them. This is because of the way they treat clients. I felt a derogatory treatment and little attention in some cases the client was not well informed about costs and some other things. The company's brand does not correspond to the treatment of some employees, very distant from each other and I think that the brand as such should be taken more care of.

Luis Ortega 
Rating:
5.0

Everyone in that U-Haul facility was really helpful very professional I was very amazed.

Alfredo Encarnacion 
Rating:
1.0

Got charged for a windshield that I didn’t break.

CHASTITY RODRIGUEZ 
Rating:
5.0

I have no recommendations for any improvements.

Teka Williams 
Rating:
5.0

Good

REMIGIO RAMIREZ GARCIA 
Rating:
4.0

Parking. Makes is difficult to pick up and or drop off the vehicle without a parking for customers.

HECTORL CRUZ 
Rating:
2.0

There were people waiting at the counter without being helped. After waiting for a few minutes I went outside to ask the gentleman cleaning the truck if anyone was in the office. He said it was him and that I would have to wait. His attitude was terrible and was on his cell the whole time complaining about something. He continued cleaning, slammed the truck doors, then moved a truck which he almost hit with the truck I was returning because he was maneuvering out of where he was. I checked out online. The people in side continue to wait, another person came in that needed help meanwhile he was taking his time parking the other truck. I tried to ask him where he wanted my key but he was too busy on the phone. I dropped the key in the drop box. He definitely had a terrible attitude and sub par customer service.

PEDRO HERNANDEZ 
Rating:
4.0

The vehicle was clean but the battery died

Kamela Smith 
Rating:
1.0

The people who works there dont help and dont want to do their work

CRISTIANOMAR PEREZ GONZALEZ 
Rating:
1.0

Better training for customer service so disrespectful and rude and unprofessional she was to me .

KENNETH BAUGH 
Rating:
5.0

Customer did not leave a comment.

HADJI KIMBLE 
Rating:
5.0

The van I rented was clean with just a minor issue with the interior driver side door lock. It definitely served its purpose. It’s great to have a U-Haul in the area. I did have an issue with the U-Haul app when trying to close out my transaction. The staff was helpful in the process.

ELPIDIO RONALD DELEON 
Rating:
3.0

Unfortunately, one hand does not wash the other. Made the reservations the day before and it seems as one shift does not coordinate nor communicate with the other shift. It's tedious at best.

Alberto Rodriguez 
Rating:
5.0

Rental experience was great. Very professional.

Aubrey Hill 
Rating:
2.0

Took over an hour to get my truck and the it smelled like cigarettes.

Quang Tran 
Rating:
5.0

Just make sure the check light engine doesn’t come on. The dashboard buttons are secure. Mr Troy gave me excellent service. He was extremely courteous. He had me in and out in no time.

KATHYJEANINE SINGLETON 
Rating:
1.0

Customer did not leave a comment.

Lizzette castro 
Rating:
5.0

Customer did not leave a comment.

ANGEL GARCIA JR  
Rating:
5.0

Nothing, the girls are sooo servicial

Diomedes Martinez 
Rating:
4.0

Customer did not leave a comment.

Alberto HOLLINGSWORTH 
Rating:
5.0

Everyone friendly The place was great service

Tyrone Jones 
Rating:
5.0

Customer did not leave a comment.

Aianceliz Perez-Soto 
Rating:
5.0

Customer did not leave a comment.

JOANN LIATTO 
Rating:
3.0

If a customer reserves a certain size of truck through your website and it specifically indicates that is available and the reservation goes through, the pick up site should have the truck(s). The truck I specifically went to pick up was not available When I went for pick up at the site that I had previously reserved .

JOSEPH ROMAN 
Rating:
4.0

Nia the sale rep was very friendly and courteous. She greeted me with a smile and was patient in attending to my needs. I would definitely use this location again, Thank you

Rose Diggs 
Rating:
5.0

Couldn’t find a better place to rent a truck, it’s Easier to rent online with the app, congratulations, improvements were overdue.

JOSEMIGUEL MEDINA 
Rating:
5.0

Customer did not leave a comment.

CARMELO JAIME VALENTIN 
Rating:
1.0

Customer did not leave a comment.

Krisann Vega 
Rating:
3.0

Both associates. who checked me in and who checked me out were lack of basic customer service skills! Not helpful at all, just busy on their cellphones. Have no courtesy at the desk, Shame on whoever hired them!

MANFAI CHEONG 
Rating:
5.0

Customer did not leave a comment.

JOYCE GUILLEN ALVAREZ 
Rating:
1.0

Why not accepting pre paid debt card and charge $100 from my card?

BEKAYE TOURE 
Rating:
5.0

thank you so much for your excellent service.

Alex Aponte 
Rating:
5.0

Everything was great and great customer service

Oscar Hernandey 
Rating:
4.0

Customer did not leave a comment.

CLAUDIA LOPEZ 
Rating:
5.0

I think you should employ me P/T!

DARRINW MACK 
Rating:
4.0

Keep improving the necessary customer service also cleanness of the equipment.

WILLIAM MILLAN 
Rating:
5.0

Customer did not leave a comment.

Ghulam Murshed 
Rating:
5.0

Good

REMIGIO RAMIREZ GARCIA 
Rating:
5.0

Customer did not leave a comment.

Etsuko Kinjo 
Rating:
5.0

Keep being professional an professional

KEVINHOWELL CROSS 
Rating:
5.0

Excelente service, thanks

Carlos Armijos 
Rating:
5.0

100%👍 good

REMIGIO RAMIREZ GARCIA 
Rating:
5.0

Please keep this locations staffed with real people. Do not remove people we need them to help us. The staff was AMAZING. They were extremely helpful and answered all questions we had and addressed all issues we had logging on.

ALBERTO FELICIANO 
Rating:
5.0

10/10

Gabriel Figueroa 
Rating:
5.0

Customer did not leave a comment.

Benoni Djoleto 
Rating:
5.0

Customer did not leave a comment.

OTELIA STEPHENS 
Rating:
5.0

Customer did not leave a comment.

Joseph Monroe Jr 
Rating:
5.0

The Store manager was very friendly, polite, and helpful. Many thanks to her.

Gloria Maria 
Rating:
5.0

Customer did not leave a comment.

XIOMARIE PAGAN 
Rating:
4.0

Customer did not leave a comment.

Theresa Moore 
Rating:
5.0

Customer did not leave a comment.

NORMA SAUNDERS 
Rating:
3.0

Customer did not leave a comment.

BIANCA HERNANDEZ PEREZ 
Rating:
5.0

Customer did not leave a comment.

Nejla Shane 
Rating:
4.0

N/A

AYLIN ALMONTE FERREYRA 
No reviews have been submitted for this location.

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