Customer Reviews for U-Haul of Havertown

8,432 reviews

2 Township Line Rd   Havertown, PA 19083
(Rt 1 & 3)

(610) 789-0316

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(610) 789-0316

2 Township Line Rd
Havertown, PA 19083
(Rt 1 & 3)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Frank W. 
Rating:
5.0

Customer did not leave a comment.

Peter R. 
Rating:
5.0

Not sure. Maybe lower the prices of boxes. Why are they so expensive? Great atmosphere and excellent service. Thank you.

Frank V. 
Rating:
4.0

Please develop two things - 1) Your app and online service is below average. I did not work for check in, I had to go inside. Probably give 2 out of 10 for online expereince. 2) What the ??? - Please do not pass along other people's probelms to me. You gave me a truck with a 1/4 of a tank. I had to fill it up as soon as I pulled out. Poor service. My minimal expectation is 1/2 a tank. I know you can do better, that is why I am providing you the feedback. You provide a reliable brand with a relieable service, please do not let it slip and go out of business.

James Michael N. 
Rating:
2.0

The customer service when I returned the truck was poor. The employee was on his phone while I was standing right in front of him. I had to ask him if he would help me and if he could get off instagram. He told me I was fine and I dropped off the key to him. I then received another $24 charge on my card after I left. I called back and had to ask for a receipt to find out why I was charged.

Edward C. 
Rating:
5.0

Get someone to sit at the counter while those boys work they work their asses off they deserve someone in there.

clorindo N. 
Rating:
5.0

Customer did not leave a comment.

Wanna G. 
Rating:
5.0

Best staff in the U-Haul network! Over many years I have done business with many U-Haul locations and had positive experiences at almost all of them, but this location at Havertown is consistently the best. The staff at the front desk are super friendly (to everyone), and knowledgeable about the business. The gentleman, who performed the actual hitch installation for me, was extremely pleasant and competent. He seemed to take satisfaction in doing good work. My hat is off to the person who hires the staff at this location. Nice work.

Thomas M. 
Rating:
5.0

everyone was very helpful, equipment was clean and worked as expected.

Russell G. 
Rating:
4.0

N/A

THOMAS M. 
Rating:
4.0

Nothing!

Jon G. 
Rating:
5.0

the two gentlemen that helped me were tremendous. They got me out quickly. They deserve a raise

William K. 
Rating:
3.0

I drove 4 miles the truck took almost six gallons of fuel. It obviously was not full when I picked it up. Feel like I was scammed.

Joseph P. 
Rating:
5.0

The two gentlemen behind the counter were so very nice! The one man explained the truck to me and everything I needed to know! Great experience.

Susan T. 
Rating:
5.0

Customer did not leave a comment.

David H. 
Rating:
5.0

The experience was perfectly fine; a caveat on the "equipment" question, there really should be a "sorta" option, the truck I rented got the job done so I have no complaints, but to call it "clean and well maintained" is a bit of a stretch; the two guys I dealt with in effecting the rental, and the third guy I dealt with on returning the truck, were a total hoot; all business and absolutely competent in terms of getting me into the truck and on the road this morning, and out of the truck and on my way home this evening, but a lot of fun the whole time, they alone are the reason for the five stars.

arthur K. 
Rating:
4.0

Website accessed by my laptop indicated $0.89/mile for a 15' truck. When I went to pick up the truck, the charge was $1.89/mile. The sales rep requested I show the lower rate. I checked through my phone and the rate was indeed $1.89/mile. As of 5:20 pm ET, the website accessed through my laptop shows $0.89/mile

JOSEPH S. 
Rating:
5.0

The workers at this location were professional, polite and helpful. They deserve raises!

Samson S. 
Rating:
5.0

great service and great STAFF

ronald Y. 
Rating:
5.0

The worker was wonderful

Marcia B. 
Rating:
5.0

Thank you for the help on the equipment I need. It was also great to see long time employee Antwine if I spelled his name wrong, I am sorry. I been coming to the Havertown site for 10 years I even drove from Ashland Pa, 2.5 hours away to rent from Havertown site. thank you again Ron Harris

Ronald H. 
Rating:
5.0

Customer did not leave a comment.

Erik K. 
Rating:
5.0

Great staff and clean, well maintained vehicle. Keep up the good work

Steven R. 
Rating:
5.0

Great customer service. Thank you.

Micheal B. 
Rating:
5.0

The staff at this location were very friendly and helpful.

Bryan M. 
Rating:
5.0

Customer did not leave a comment.

marlon M. 
Rating:
5.0

Staff was wonderful, courteous and professional. My install was done in a timely manner.

gina R. 
Rating:
5.0

Customer did not leave a comment.

Michael F. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL H. 
Rating:
1.0

Windows were down while it was raining vehicle had mud all in the passenger seat.also has no gas when I picked it up

Richard W. 
Rating:
5.0

Customer did not leave a comment.

KENOL D. 
Rating:
4.0

The truck had issues to begin with. Tdriver door wouldn't shut properly, check engine light was in the full time. Crack in the passenger side mirror. Was able to do what I needed to but definitely didn't feel safe driving the truck

Andre J. 
Rating:
5.0

Customer did not leave a comment.

jim B. 
Rating:
5.0

Staff was friendly and helpful. They got things moving pretty quickly too. Good equipment, good people, good rates. Can't go wrong there!

David C. 
Rating:
5.0

Customer did not leave a comment.

EVERTON R. 
Rating:
5.0

Customer did not leave a comment.

Victoria J. 
Rating:
4.0

the online check-in is great and the staff was friendly!

Joseph M. 
Rating:
4.0

The location should have an entrance on Township Line Road. This would make it easier to enter. The van I rented had trash inside the vehicle, but other than that, it was fine.

David B. 
Rating:
3.0

Customer did not leave a comment.

Tyler T. 
Rating:
5.0

Customer did not leave a comment.

William C. 
Rating:
3.0

I reserved 10 furniture pads 3 weeks prior to pick up. When I was doing the paper work, they told me they had no furniture pads. Not okay. I said give me some large boxes instead. Guy came out with 3 furniture pads. Had I known you didn't have pads, I would have brought my own. When I returned the truck and pads, I had to shout to a guy in the backroom.Very difficult to get in and out of parking area. Not what I'm accustomed to with UHaul.

Suzanne C. 
Rating:
4.0

A little wobbly on steering. You need to pay attention on how it handles. Staff was great though

Andrew P. 
Rating:
5.0

Antoine was great. Exceptional customer service, friendly, and good service with installation. Thanks.

Charles L. 
Rating:
4.0

Customer did not leave a comment.

Kelly M. 
Rating:
5.0

Nothing

ERIC K. 
Rating:
4.0

Driver side mirror would not move for adjustment. Passenger door was difficult to close due to prior damage. Otherwise all was good.

Steven G. 
Rating:
5.0

The staff was professional , knowledgeable and helpful.

Bernadine H. 
Rating:
5.0

Customer did not leave a comment.

Brian P. 
Rating:
5.0

Customer did not leave a comment.

Rachel E. 
Rating:
5.0

Customer did not leave a comment.

Shirley L. 
Rating:
2.0

I submitted a review yesterday as well from my Rental on Friday (2/9) about having to clean the cargo area myself while still at uhual. I rented shading Sat, (2/10) and it was the same issue. I should not have to perform this duty. If I bring it back like how I get it , I'm sure there well be a charge. Wondering now if customers are being charged but yet the vehicles are still not being swept or blown out.

BERNARD M. 
Rating:
5.0

Customer did not leave a comment.

Krystal R. 
Rating:
4.0

Antoine installed a hitch on my car. He kept me informed of the process and was super courteous and did a great job! Highly recommend. My only suggestion for the location would be to add a chair or two for customers who choose to wait for the install.

Lisa R. 
Rating:
1.0

Train your employees in customer relations. I was told that I was overthinking things when I asked questions about the truck pickup. I am a 62 year old woman and the employee would not put the moving pads in the truck.

Shari H. 
Rating:
3.0

Check out my video where I had to clean my own vehicle (cargo area) while still on site, before leaving… don't happen all of the time, but it was very disappointing. I rent uhual a lot. Rather not switch to Penske

BERNARD M. 
Rating:
5.0

Great communication, workmanship, and friendly staff!

Ann S. 
Rating:
5.0

Customer did not leave a comment.

Gregory D. 
Rating:
4.0

The truck was banged up, but that can be expected. I used the app for the pick up and drop off and that's easy as hell, love it.

Michael J. 
Rating:
5.0

I love this location. It was my first time here! They guys working that night were very helpful and very friendly. Will return to this specific location in the future!

tayshawna B. 
Rating:
5.0

I would have employee do a walk and around the vehicle to denote damage to the vehicle

Hal E. 
Rating:
5.0

Nothing Great Customer service pick up and leaving the van. I am satisfied 😌

RODNEY J. 
Rating:
5.0

The people there were very pleasant and easy to work with. This is the second time, I have used them recently, and will recommend them.

Michael N. 
Rating:
5.0

Truck worked but very old

Paul Y. 
Rating:
4.0

Customer did not leave a comment.

Peter B. 
Rating:
5.0

Customer did not leave a comment.

Arthur F. 
Rating:
3.0

The pick up was great. The return took forever. You need more than one person in the store on Friday late afternoon.

Virginia S. 
Rating:
4.0

Customer did not leave a comment.

Eugene Paul B. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth L. 
Rating:
4.0

Customer did not leave a comment.

Catherine G. 
Rating:
2.0

Customer service was excellent but the vehicle was in poor repair, with the back door not operating properly. On one side the part that slides through the track was broken and bent over so it would not slide in the track. The broken parts were quite rusty so it was not a new problem, and the truck should not have been rented out.

Jeanne A. 
Rating:
3.0

I would say the truck we rented was ok. The back didn't look swept . There were a receipt from the previous customer But the young man that checked is in was very nice and precessional.

elizabeth V. 
Rating:
4.0

Customer did not leave a comment.

pill P. 
Rating:
5.0

Customer did not leave a comment.

Tia B. 
Rating:
5.0

Customer did not leave a comment.

Jason G. 
Rating:
5.0

Just need more parking

TRACY H. 
Rating:
5.0

Customer did not leave a comment.

Robert S. 
Rating:
5.0

All is well

Kira J. 
Rating:
3.0

Someone was onsite but by the time he got to me I had unhooked the trailer.

Brian R. 
Rating:
5.0

Not really

Alvin D. 
Rating:
5.0

Customer did not leave a comment.

PATRICK L. 
Rating:
5.0

Customer did not leave a comment.

Vernon F. 
Rating:
5.0

Checking in online was no faster than doing it manually with the rep

Tristan R. 
Rating:
5.0

I was completely satisfied

kenneth F. 
Rating:
5.0

Customer did not leave a comment.

Ana H. 
Rating:
5.0

The app is terrible for the return process. I had to upload photos 6 times

Fredrick K. 
Rating:
5.0

Customer did not leave a comment.

rufus S. 
Rating:
3.0

Bad customer service. There is one employee that is the saving grace for this location. He made up for the lack of instructions given to us by another employee. There was a person in the lot just standing there watching us struggle to find the given truck.

Lance B. 
Rating:
5.0

Apple Movers were excellent! I couldn't have done it without them.

NICOLE P. 
Rating:
4.0

Customer did not leave a comment.

MARTINA M. 
Rating:
4.0

Customer did not leave a comment.

Brenda D. 
Rating:
5.0

Anthony and his crew were professional, prompt and courteous from my initial inquiry through installation. He renewed my faith in customer service and is a asset to your company.

Joseph M. 
Rating:
5.0

Customer did not leave a comment.

patricia D. 
Rating:
5.0

Your guys were great, got me in and out in a timely fashion, were friendly and knowledgeable,the vehicle was clean

paul G. 
Rating:
4.0

I was satisfied with the overall experience I just think that the cost per miles a little high

Harold B. 
Rating:
5.0

Staff at this location were friendly and very helpful. It was my first time renting from u-haul and the staff made the experience great.

Gabriella O. 
Rating:
3.0

Customer did not leave a comment.

Harold B. 
Rating:
2.0

Give the customer a final billing and credit and over filling of fuel

PATRICK R. 
Rating:
4.0

Customer did not leave a comment.

Nahshon M. 
Rating:
5.0

Customer did not leave a comment.

JOHN N. 
Rating:
1.0

I was charged twice, at pick and drop off two varied amounts. No pending transactions pure deductions when i asked why especially when the vehical was returned a day early i got the lame excuse that the computer was down because of the weather.

Natacha C. 
No reviews have been submitted for this location.

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