Customer Reviews for U-Haul of Crum Lynne

3,572 reviews

612 Chester Pike   Crum Lynne, PA 19022
(Rt 13 @ Sloam)

(610) 833-1221

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Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(610) 833-1221

612 Chester Pike
Crum Lynne, PA 19022
(Rt 13 @ Sloam)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

james D. 
Rating:
5.0

Great product and price with excellent service.

Johnny T. 
Rating:
5.0

The lady who helped me at pick up was amazing

Danielle S. 
Rating:
5.0

Customer did not leave a comment.

raymond M. 
Rating:
5.0

Customer did not leave a comment.

michael L. 
Rating:
4.0

The address adios be updated properly. The address stated Sloam when it is actually Sloan. That typo costed me time.

Philip W. 
Rating:
1.0

Customer did not leave a comment.

Taylor R. 
Rating:
5.0

Customer did not leave a comment.

MARVIN K. 
Rating:
5.0

Customer did not leave a comment.

Jose H. 
Rating:
4.0

Customer did not leave a comment.

Francis B. 
Rating:
5.0

Customer did not leave a comment.

louis C. 
Rating:
5.0

The staff was polite and hard working. They got me checked in and on my way quickly despite some really crappy weather and being very busy.

SAMUEL S. 
Rating:
3.0

The uhaul smelled like smoke and weed. When we arrived at the pick up location, the employee was found with his head down sleeping. We had to wake him up.

Shaheen F. 
Rating:
4.0

Customer did not leave a comment.

John G. 
Rating:
5.0

God service

Fedele M. 
Rating:
5.0

Customer did not leave a comment.

Hiram C. 
Rating:
2.0

Parked the vehicle in the space for dropping off equipment. Went into the store and the employee said that all they needed was the key so I handed the key over and asked if that was it and I didn't need to sign anything and they told me that was it. Got a call the next day saying nothing showed that I returned the vehicle and I told them I did and they said they would call the location and have them check. The next day I got ankther call from this location and they asked me again if I returned the equipment and I once again said yes. I'm not sure where the miscommunication was with returning a 15ft truck and handing a key directly to an employee but it was very concerning that I could potentially be accused of never returning the equipment just because it was mishandled.

Alex B. 
Rating:
5.0

Customer did not leave a comment.

Jacqueline B. 
Rating:
3.0

When I picked up the cargo van, while the woman was pleasant and the pick up process quick, as I went to drive off the lot the van had all kinds of sensors on; the right tire needed air, the traction and stabilitrak sensor said off, the brake system service notification was lit and the truck making so many noises. I went in to tell the woman and she said it was okay, that it was just the seasons. I was in a rough and on a time restraint so I drove off the lot but I can't say I wasn't nervous. I have pictures of all of the sensor notifications that popped up or stayed on the entire time I had the van, which was between 3p and 7:30ish. Now it's been 24 hours since I returned the van and I haven't received a final receipt. I called the store 3 times in an attempt to request the updated receipt. The first time it was answered I was placed on hold and no one came back, I hung up after 15mins. The second time it was answered and I requested that I be sent the receipt the gentleman, with a strong accent, told me that the manager wasn't there and that he'd be in contact. He never asked my name or number and when I pointed that out he hung up the phone on me. The third time it was answered, another gentleman with less of an accent picked up, I explained that I was hung up on and why I was calling, he apologized and took my name and number but I've yet to be contacted back and still don't have the final receipt. I don't find your trucks to be properly maintained or checked prior to be rented out and I find your employees to be a bit incompetent or simply put they just don't care.

Cheyanne T. 
Rating:
2.0

Continue to provide great customer service to your customers with a friendly approach.

Vera R. 
Rating:
5.0

Guy was very nice and helpful

Ben K. 
Rating:
3.0

Customer did not leave a comment.

stacey S. 
Rating:
5.0

All personnel were very helpful.

David N. 
Rating:
5.0

Everything went smooth, staff was considerate and helpful

DENINA H. 
Rating:
5.0

Customer did not leave a comment.

Michael G. 
Rating:
4.0

Customer did not leave a comment.

Harold S. 
Rating:
5.0

Customer did not leave a comment.

NANCY S. 
Rating:
5.0

I'm not sure there's anything you can do to improve for the next customer. The truck I rented was in good working condition, the prices were excellent! And customer service was top notch!

Rosemarie P. 
Rating:
5.0

Customer did not leave a comment.

LINDA H. 
Rating:
5.0

Customer did not leave a comment.

Tina R. 
Rating:
5.0

Great people professional staff I highly recommend them

George K. 
Rating:
4.0

Customer did not leave a comment.

Tracey M. 
Rating:
5.0

Your employees are awesome

Barbara C. 
Rating:
3.0

Customer did not leave a comment.

lou H. 
Rating:
5.0

U Haul personal very helpful, did even have to go and find someone he met us at our car and had us on our way in minutes.

Ron B. 
Rating:
5.0

The same !!! Your employees were friendly !! Assets for your company !!!

Mark R. 
Rating:
5.0

I believe the gentleman's name is Nate (when I bought the truck back) does a really good job, as did the young man that was at the counter when I checked in. Both are very professional. The truck was clean and ready to go with the hand trucks. Check in and check out were timely and customer focused.

Thomas D. 
Rating:
5.0

Customer did not leave a comment.

Toufik M. 
Rating:
3.0

Person receiving was on personal phone while attending to me and seemed distracted to help me with the ending process.

LUIS L. 
Rating:
5.0

Customer did not leave a comment.

SHAWN P. 
Rating:
5.0

I had a great experience with Amari from the time I ordered the installation a week ago and again today when the hitch was installed.His customer service was top notch and it showed that he cares. I was impressed with the timeframe from the time I came in till completion.This facility not only met my expectation but exceeded it. The work done was very professional and in the future when the need arises, I will not hesitate to come back. Simply the best!!!

Ron I. 
Rating:
4.0

The gentleman Ahmar was very professional and informative

david P. 
Rating:
3.0

I calculated my drive to be 60 miles, even though it was only 56 miles. (28 miles each way, I do this drive weekly) and the odometer said I used over 70 miles.

Richard H. 
Rating:
5.0

Nice service people

Susan B. 
Rating:
5.0

Everything is fine

AHMAD R. 
Rating:
4.0

Customer did not leave a comment.

vincent R. 
Rating:
4.0

Shorter lines and open a second register for shorter wait times

sabastian Z. 
Rating:
3.0

I went on line to reserve a 5x8 trailer and did so successfully. When I arrived to pick up the trailer the man directed me to a trailer and said this is your trailer. I said I can't use this trailer. I rented a 5x8 trailer. I got out my tape measure and the trailer was only 4 feet 3 inches wide. The golf cart I was picking up wouldn't fit in this trailer. So I was shown another trailer. I measured that trailer and that one was 4 feet 10 inches wide. This is the trailer I ended up taking because he kept upping the price with the trailer as he said the bigger ones go for more. I don't understand this because I originally rented a 5 foot wide trailer and I still wasn't in that size yet. The golf cart just fit in the trailer that was 4 foot 10 inches wide. So had I went with the first trailer I would have driven 90 minutes one way and wouldn't have been able to fit the cart in the trailer. Someone needs to do something about this. The trailers have 5x8 written right on them, but that is not the dimensions of the inside of the trailer. My contract # was 25656284. E-mail me back with an answer to this.

James C. 
Rating:
3.0

Let me be clear. This location is fine. I don't hold it against this location for U-Haul's terrible service. Uhaul promised that I would get a truck and auto transporter trailer. A auto transporter trailer was never delivered to the location. This site has everything except an auto transporter. The dispatcher never had a trailer in the area. Despite assurances from the reservation line that my reservation was ok and ready to go. So now it cost me an extra trip to drive back to Philadelphia with another person to drive the car home. I'm out of pocket for gas and tolls for an extra 1000 miles of driving and two days of time of both of us to come back to Philly area and get my car. UHAUL gave me a reservation for truck and TRAILER and they never had the TRAILER”

Steven M. 
Rating:
5.0

Sales person was very friendly and helpful.

ANTHONY G. 
Rating:
5.0

Customer did not leave a comment.

Laurie A. 
Rating:
5.0

Customer did not leave a comment.

Adrian I. 
Rating:
3.0

The U-Haul app does not work well. I was finally helped at the counter and I was in my way after a 20 minute wait. The van smelled of cigarettes and the tire pressure light would not go off. I stopped to fill the tires and it stayed on.

Kenneth J. 
Rating:
5.0

Customer did not leave a comment.

J. G. 
Rating:
5.0

The guy that waited on me was super pleasant and made sure I was comfortable with the rental ! He is the poster of customer ! HELL OF A GUY !!!

John T. 
Rating:
5.0

The entire experience was fantastic.

Jeffrey S. 
Rating:
3.0

I'm still waiting for a refund. I returned the truck and used 24 miles then I thought I needed. They charged me for 100 miles. I only went 76. I should be refunded that's what they told me on Saturday when I retuned the truck. My card was charged the full amount.

John H. 
Rating:
5.0

Customer did not leave a comment.

JOHN S. 
Rating:
4.0

Customer did not leave a comment.

Susan S. 
Rating:
4.0

Customer did not leave a comment.

Tracey S. 
Rating:
4.0

Customer did not leave a comment.

Catherine G. 
Rating:
5.0

When I rented the vehicle on 8/31/23, it was supposed to be at the Crum Lynn, PA location. FIVE minutes before I arrived (and I was en route), I get a call on my cell phone telling me there are no rentals available, and that I need to go to the next location in Chester, PA (about 4 miles away but NOT in a good neighborhood). Thankfully, the manager at Crum Lynn DID, in fact, have the vehicle I needed and helped me out. But COROPORATE Uhaul, calling me FIVE minutes prior to arrival, to tell me I have to drive further out (and in a bad neighborhood, no less) was TOTALLY UNACCEPTABLE. If it wasn't for the UPSTANDING Manager at Crum Lynn's location, it could have been a very different (negative) review. Major accolades to the Crum Lynn, PA manager.

David L. 
Rating:
5.0

Experience was great

Brian J. 
Rating:
5.0

Customer did not leave a comment.

Andrew C. 
Rating:
5.0

Customer did not leave a comment.

Cheryl W. 
Rating:
5.0

A place to park for daily rentals would be great. The staff at this location are fantastic. Friendly and helpful. They have made this part of my move stress free.

Mary G. 
Rating:
5.0

Professional. Efficient. Excellent service.

Stanley R. 
Rating:
5.0

Customer did not leave a comment.

kevin D. 
Rating:
4.0

Nothing

James M. 
Rating:
5.0

Truck ran great and will use Uhaul again if needed.

Gary R. 
Rating:
5.0

Employee was very polite and professional. Will come back again.

Brian L. 
Rating:
5.0

Customer did not leave a comment.

John C. 
Rating:
5.0

Customer did not leave a comment.

john B. 
Rating:
5.0

Customer did not leave a comment.

Greg F. 
Rating:
5.0

So glad U-Haul came through for me when another company cancelled my reservation last minute. Truck was clean and customer service very helpful with any questions I had.

Susan S. 
Rating:
5.0

Great U-Haul but I think the person before me drained the battery but we ended up still making progress

chris S. 
Rating:
5.0

Customer did not leave a comment.

GREGORY T. 
Rating:
3.0

Mileage is way too expensive. The truck I had broke down, waited for about an hour for the tow truck, which you can't help that. Yes, my rental was extended because of the time i lost, but I paid for that, but no discount or break for the inconvenience

Rachel P. 
Rating:
5.0

Customer did not leave a comment.

MARYANN G. 
Rating:
5.0

Update the vehicles that are without backup cameras

Michael T. 
Rating:
5.0

N/A

CAROLYN W. 
Rating:
5.0

No Improvement necessary. The associate was helpful and got me on my quickly even though they were very busy at the time. The equipment was in good repair and worked as expected. Even though I have used car trailers in the past, I took a few minutes and viewed the short video on the APP which was a great refresher. Drop-off was also quick and easy.

Jason R. 
Rating:
5.0

Customer did not leave a comment.

Ari B. 
Rating:
5.0

Customer did not leave a comment.

Mary M. 
Rating:
5.0

Didn't take long to rent. The young lady was very busy with others and she handled everyone timely. I would recommend anyone to come to this location. God Bless

PATRICIA W. 
Rating:
5.0

Customer did not leave a comment.

victor M. 
Rating:
1.0

Where do I start? Dealer was supposed to open at 7AM. Didn't actually open until almost 7:30. Truck defects included: inoperable window washer. Broken convex mirror. Hand truck hold down bent so badly the hand truck can't be secured. Truck had only Quarter tank of gas. BTW, those DC fifteen footers are a pig. they make a 1970s vintage TH look good. (And I have driven multiple TH trucks in the past)

Keith L. 
Rating:
5.0

Customer did not leave a comment.

Rahkia A. 
Rating:
1.0

You have the absolute worst person working the counter at your location, he gives TERRIBLE CUSTOMER SERVICE if I wasn't pressed for time I would have left after the rude service your employee gave. I will never use this location ever agai and whenever possible will rent from other providers!

Anthony M. 
Rating:
3.0

Didn't let me just drop off the trailer, but made me back it up a distance to the place where they wanted it.

George K. 
Rating:
1.0

The employees at this location are unprofessional disrespectful and rude! The police was called on me! I will be filing a lawsuit against this location! I'm a full time Pastor and a state Baptist convention executive! I can't wait to tell my congregation and the state convention how I was treated by this location! Very unprofessional!

George S. 
Rating:
2.0

I was told I would receive a $32 credit because the truck I was given had no fuel the meter was on E after I was told I needed to leave it at a 1/4 of a tank….so I needed to fuel the vehicle at the closest gas station before I could do anything else….I reserved a utility hand truck for appliances and was told they didnt have any at that location…when we opened up the back of the truck there was a big pile of dirt that needed to be swept out….I never received an itemized receipt reflecting my credit for gas after I needed to put gas in beginning and end ….how about checking the vehicle after drop off or before someone else rents and when they make you aware of a problem how bout the company solves it and fuels up the truck or get another for the customer…have products that were reserved …give a itemized invoice of what I'm paying for and my credit received because I'm not sure I did get a credit at all …paying for someone else's gas because they didn't fill as required and cleaning truck before use is not the expectation…I be paid $40 in gas and only drove it 13 miles total

edwaed M. 
Rating:
5.0

Customer did not leave a comment.

Michael J. 
Rating:
1.0

The truck I had was stalling it kept turning off. I was almost in an accident because of this there was no gas in the van it was a horrible experience

Lashonta P. 
Rating:
5.0

Try to check your website because there seems to be a little problem with trying to reserve a van online. That may help cut down on waiting in line

Vera J. 
Rating:
5.0

Customer did not leave a comment.

Jeannine A. 
Rating:
5.0

Friendly, professional service and a clean, ready truck. It was all great!

Bruce H. 
Rating:
4.0

No issues.

Beatriz P. 
Rating:
5.0

Very helpful and cool

Antuane S. 
Rating:
4.0

It needs an alignment, oil change, and the tire pressures are over filled.

Justin N. 
No reviews have been submitted for this location.

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